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4.2 13 Reviews 1823 Complaints
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Walgreens Complaints 1823

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A
12:37 pm EST
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I take truelance daley, it is on auto refill and my insurance pays for it. Every month I run out due to walgreens not having it in stock, walgreens knows ill be needing it every month at a cretin time and its paid for ny bcbst so why cant it be ordered in advanced so I dont run out every month? I need this medication in order to digest my food and when I...

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7:34 pm EST
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I went to the Walgreens in Muscatine IA, 52761 and was speaking to Rachel (employee). I was trying to pick up my 3 (8 X 10) photos that I ordered online as I have done the same for the last several years with the same Lifetouch company that provides me with the digital copy. She asked for copyright documents and I logged into my Lifetouch and my Shutterfly...

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1:08 am EST
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I am 72 years old, while visiting this local Walgreens, Hector one of their employees was rude and confronted me in-front of management and purposely pulled of his mask in anger and confronted me within 2 feet. I felt this was an assault and reported this to senior management. And corporate management It was taped and their response was the two employee...

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8:39 pm EST
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I have tried in the past to remove My name from the AUTO REFILL on My Prescriptions, and with My late night work hours, when Walgreens fills Your meds on this AUTO REFILL sometimes I can't get up there, and they put them back. Three days ago I called and told them I had been ill and would get up there either the next day or after, the Young Lady told Me...

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10:30 pm EST
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I am really appalled that Walgreens would call at home me to talk to me about starting on Statin drugs. And a technician no less. This is why I have a doctor. It is not a pharmacies or a store's place to solicit customers to use any type of drug based on a diagnosis. It's so inappropriate. I do like these pharmacists very much. They have always taken very...

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7:32 pm EST
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I have a Nephew that has 5 starving children that recently moved to Oregon and was in need of money, so I went to Walgreens Western Union station near my home... I approached the Western Union area and was greeted by an employee that did NOT want to help me... He was telling me that he did not see the order I did online, he had some type of problem an I...

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3:56 pm EST

Walgreens Customer service is awful as well inaccuracy in filling prescriptions

The Walgreens pharmacy on Memorial Drive in Greenville N.C. is working at a diminished capacity of quality care for customers. In August they filled my RX with 30 pills missing. It was a controlled RX and nothing was done to rectify the matter. Now today, they didn't have a RX ready because it has to be ordered, (understood) but one tech said it was not ordered the other said it was. Kayla a pharmacist was very rude when I asked about the status of another RX that was said it would be ready by 0930 am.
She said she was working on it now at 315 pm with a negative attitude.

They seem to take issue if you ask them a question about status. We customers know they are over worked and under staffed. Corporate does not seem to mind because of profit vs care.

I am a loyal customer at this location and as such I expect to have a better expierience where I spend THOUSANDS of DOLLARS. Because of this I am constantly off of required therapy. What can be done to resolve these issues and have this pharmacy work more effectively. Thank you.

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11:49 am EDT
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I had place a photo order to pick up at this location and I received an e-mail this morning I received a message with this subject "your order 14984701320740 could not be processed". Unfortunately, the order was processed and the store printed the 4 wooden panels, and when I got there to pick it up, they didn't give it to me because I did not have the...

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11:56 pm EDT
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My doctor sent my monthly prescription to Walgreen. I recieved a text message confirming that it was ready to be picked up. I went there Wednesday. The people at the pharmacy couldn't find it. They told me that they would call me when the prescription was ready. I returned Thursday, they still were telling me that it was not ready. I cambe back Friday and...

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11:28 pm EDT
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I am an Afro-American... Walgreens sold me without authorization post-surgery generic drugs not ordered by my doctor!!!... Effecting my post-surgery recovery!!! Does Walgreens truly believe Black folk deserve the lesser pain Med even after a major surgery?!?!?!?! What is wrong with your pharmacy in Lusby Md!!!??? Racist??? By the way... I called the...

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9:39 pm EDT
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I have a new prescription named hydrochlorothiazide that was electronically prescribed by my physician on oct 21, 2020. A couple of hours later, I received a text stating the medication is "delayed". The following day, nothing from the pharmacist on the status of the medication. My wife checked on the status online and it still states "delayed". Since I...

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11:31 am EDT
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They have lost my prescriptions (somehow) for the past 3 months and i've had to call my doctor's office to get it fixed all three months. Today 10/16/20 I receive a text saying that I am out of refills. I called walgreens and spoke to the pharmacist, she told me that I had one refill let but I couldn't pick it up till monday. I explained to her that I wa...

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11:22 am EDT
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The Walgreen's pharmacy advertises on a sign that they give flu shots, but when my daughter and I went to get one on 10/3/20, we had a very long wait. They had already charged my daughter's insurance for the shot, so we couldn't leave and go someplace else to get the shot. The pharmacist (Nora N.) was extremely rude and said we would have to wait. She said...

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11:14 pm EDT

Walgreens Employee

Compliant: October 28 around 1030 am while I was shopping on the make up aisle a employee came and stood at the end watching me but acting as if she was looking at her phone. As I moved down towards the end of the aisle she walked down halfway and lend against something acting as if she was looking at her phone. I walked away to the other end of the store at that point. As I was looking for the deodorant and turned back to that area the man she started talking to asked if I needed any help. When I posed my question she replied "but you knew that already". The guy was Hispanic with glasses with slightly black curly hair about 5'5.

She was a kind of chubby Hispanic woman with blonde hair about 5'5. When I called the store directly to complain I was told she always does that to people she feels like is going to steal. He also said that she was a fellow mgr and they've told her about the complaints before however she apparently hasn't stopped.

Desired resolution: for her to be fired or reprimanded so she understands that it's not acceptable to follow and watch people as if their thieves. Racial profiling is a form of discrimination and offensive on numerous levels.

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10:19 am EDT
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I live in dade city, florida, the store initiating this complaint is on 301. First, lets make it clear that the governor of this state has lifted and abolished all mandates and restrictions upon businesses, this includes mask mandate, which is not a law, but a suggested guideline. Walgreens still choosing to display signage stating "following governor...

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2:55 am EDT
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On September 22, 2020. I was diagnosed with strep throats and a UTI. I was prescribed antibiotics that were called into Walgreen Store on 3603 S US41, Terre Haute, IN 47802. I had to wait 40 minutes in drive up the pick up line. Kaitlyn pharmacy tech ran my health insurance and acted like she was irritated and said that my Insurance didn't cover that...

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3:03 pm EDT
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On September 14, 2020 evening I went to obtain my Mother-In-Law's antibiotic prescription as she was post-op from repeat bladder cancer surgery and not well. I was told she was allergic to some meds that may be in conflict with this prescription and needed confirmation from patient she could take this med, otherwise they could not give it to me. She wa...

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6:45 pm EDT
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I went to my local Walgreens store at 2:05 pm today Sept 14th and asked for a flu shot. The clerk told me that the pharmacist was at lunch for another 25 minutes and asked if I could wait. I said no and that I would return later. She said OK. I returned at 5:30 pm today and again asked for a flu shot. The same clerk made a number of entries into her laptop...

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11:38 am EDT

Walgreens Pharmacy

I have to write this here because I can't post this anywhere else. I was sober for 6 years, my wife was murdered on Xmas 2016. I watched my daughter go from happy to suicidal. I couldn't take it and tried to kill myself. I relapsed. I am sober again now for four years with the help of suboxone. It's not really sober but my family is alive and that's all that matters. My story has been on cnn, and all the networks down here. Her murder was a big case. Here's where Walgreens comes in. My insurance will only pay Walgreens not cvs or I'd go there in a damn heartbeat. My local Walgreens has these two women pharmacists that look at my like I'm a junior. Every month filling my script from the same dr for the suboxone is pure hell for me. It's so much worse now that I'm trying to come off the suboxone. In down from a pill a day to 5 pills every 21 days. I see my Dr every 21 days. The script says 21 day supply. My pharmacist is such an [censored] to me, that she makes sure everyone in the store including other customers hear her say I can't fill it till 30 days are up. Clearly seeing it's a 21 day supply. I have never filled a pain pill in my life. In the heart of an epidemic you would think they would like seeing someone on a path to true recovery. Im sure they see their share of people dr shopping or filling oxys early but that is not me! I've never done that. Im just a single dad trying to stay alive and fighting thoughts of suicide every day. My story has been followed up on cnn with the mass murderers trial. I've mentioned to them several times how hard it is to stay sober. They ask me why, they assumed I want to relapse. I tell them no, it's strictly getting my medication from Walgreens every month. They make me wait 7 days every month! They won't honor the dr seeing me every 21 days. Now I'm gonna be seeing the dr every 14 days, and then every 7 days. As I come off this med. This medication puts me in withdrawels that's why it's so hard to get off of it. It's even harder when Walgreens doesn't care that I'm trying to come off of it. So right now today, I have a 21 day supply at walgreens. The last time I filled it was about 21 days ago. So I'm out of meds exactly like I should be. And guess what. They won't fill it again. And the women pharmacists that laugh when I walk in, and put my calls on hold for twenty min won't fill it till they feel like it. Maybe seven days from now. Maybe five if their nice. Either way I'll be in withdrawels tom as I take care of my kids. So this store needs to be called out. This women that has been doing this to me for over a year needs to be [censored]ing fired. And it's done on purpose prob because I live in an area west of Palm beach where it's very nice and mostly older, very few ppl in recovery. So im in there eyes, the junkie. They need to red flag ppl going to ten diff drs, filling oxys early, with fake scripts. I'm not that guy. Taking five pills. Cutting them with a razor every 21 days is not that guy they need to red flag. I'm gonna post this everywhere. I'm also gonna do a follow up story with cnn about walgreens making recover harder for some people in the heart of the heroin epidemic. I'm writing this here because walgreens changed their page and you can't post to it anymore. But my story is already known ppl just don't know this part. My name is Andrew Rosenbaum [protected]

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11:38 am EDT
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I have a new problem with Walgreens. When the doctor sends the scripts electronically I always got an email and a text from Walgreens re the status of the meds. I got no messages after the doc called them in this week. So yesterday I called to see what was up. Too early they said. Since the doc sent it early, which I knew. I never showed up until the day...

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About Walgreens

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Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.
How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

Overview of Walgreens complaint handling

Walgreens reviews first appeared on Complaints Board on Nov 17, 2006. The latest review Christmas card quality was posted on Nov 20, 2024. The latest complaint Unfair and unlawful termination without warning or cause was resolved on Jul 20, 2022. Walgreens has an average consumer rating of 2 stars from 7891 reviews. Walgreens has resolved 232 complaints.
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  1. Walgreens Contacts

  2. Walgreens phone numbers
    +1 (800) 925-4733
    +1 (800) 925-4733
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  3. Walgreens emails
  4. Walgreens address
    200 Wilmot Rd, MS № 2002, Deerfield, Illinois, 60015, United States
  5. Walgreens social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all Walgreens contacts
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