Walgreens
Reviews and Complaints

I called and complained about employee using n word and nothing is been done, what company let's employees say racist things and just ignores this! Now of all times this is being ignored someone needs to step up and do something! Customer service at its worse! Corporate does not care abut blm at all! This needs to be addressed like days ago! Resolution needed

Kerri H Pharmacists is rude, unprofessional & likely violating HIPAA regulations. She pushes medical advise onto customers who clearly opt out, talks down to customers, & gives medical advise against the doctors orders. She is seriously on a power trip and has offended multiple people in the times I have been in to pick up prescriptions. I will not go into detail here, as my attorney is considering legal action except to say, it's a wonder the store has any customers left between changes in the hours, and the rudeness of Kerri H who not only tries to over ride doctors instructions, gets angry when she is told thank you, but no thank you. Some lessons can only be taught by a lawsuit, and my recent experience is likely one of them.. I am greatful for the other customers who came to my rescue and walked out to give name number for witness/evidence.

I placed a refill order with Optum rx who then sent my order to Walgreen's to be refilled. Why I don't know. This is concerning Doxepin 100mg, 2 at bedtime. When Walgreen's notified me that my order was ready, the quantity was only 90. When I phoned them, some female said the doctor added a note that said to disregard the two at night and changed the quantity to 90. My doctor said no such thing. She ordered 180 with 2 refills. I notified Walgreen's to cancel that order, that it was wrong. When I spoke with OptumRx this morning, she was able to tell that it was run correctly the first time for 180 then cancelled, by Walgreens, and the order changed to 90. The correct quantity is now being processed but I don't want this situation to happen to anyone else. And the person who changed my order should be fired. I've had numerous phone calls to OptumRX so I'm not excactly sure of the date, but around August 22nd.

I received an email saying if I spent $25 on beauty products I would receive a bag full of free products. When I mentioned this to the cashier, she said we are too small of a store so you won't receive the freebies.
I went out of my way to purchase the items as Walgreens and feel it's unfair that I'm not rewarded for being a customer the same as others are.

Walgreens has been on my [censored] list for a long time. CVS took a massive hit to profits a few years ago by ending tobacco sales in their stores, and placing healthy foods near their cashiers, as they are committing to being a "store for health".
In recent days, Walgreen's has remained closed in Oak Park and beyond during the days since the murder of George Floyd.
As a nurse, I don't find their fear of being looted a good reason to deny Americans with health issues access to their medication scripts and refills. People with commodities need their meds more than ever, as they are at higher risk for poor outcomes if they are infected with the covid-19 virus. How would the public feel if we closed down hospitals because we were afraid of the virus when this all started.

CVS is open. Screw you Walgreens, and shame on you! You aren't committed to your communities and it is clear that your bottom line is your bottom line.

I have been trying all week to get 2 prescriptions I need and have been
taking since my surgery. I am still a post-op patient; have not been released
by my neurosurgeon yet. All week the Tahlequah, OK (South Muskogee Avenue location) has been telling me my prescriptions were being denied.
I have repeatedly called my primary care provider's office; they haven't denied anything. They said they have repeatedly faxed the prescriptions, which the pharmacist denies receiving. One of them even said that my doctor was probably trying to tell me something... like what? I'm a drug addict? Yes, these are controlled substances; but I DO NOT abuse them. I only take them when absolutely necessary. The manager also implied I may be a drug addict bringing up the whole controlled substance thing. He even implied I'm too stupid to know how to turn on my email notices, which is why I haven't received any of the so-called 5 denials that my provider supposedly sent to them. He would be happy to explain to me how to turn it on (I won't tell you what I would like to explain to him). I may be 68 years old; recovering from serious neck surgery, but my mind is probably better than his. Why is it that people like him assume everyone on pain medication is a drug addict; who appointed this little jerk the judge/jury of patients who need these drugs? I have had 3 major surgeries in less than a year; have partially paralyzed legs; technically considered handicapped (which I hate); in pain every day; mostly relay on Tylenol.
I am not a mean person; I believe in kindness, courtesy and respect. That
manager is rude, obnoxious, disrespectful and highly defensive. He basically implied they don't make mistakes... Really? That's the problem with young people today, too much ego and not enough common sense.
I don't usually wish anything bad on anyone, but it would not bother me at ALL to see that pharmacist and that manager have the last surgery I had.
My throat was cut, 3 vertebrate were removed, 2 metal plates/screw and cadaver bone put in. I was in a neck brace for 8 weeks that could only be
removed during showers. I would love for them to find out what pain is really like; then have some nasty little manager imply that they are
drug addicts. I have been a Walgreen's customer for many years; No More.
I will never set foot in a Walgreen's again, not after the humiliating way I was treated by "Dillon" aka store manager. By the way, I transferred all of my prescriptions to Walmart; not only did the 2 prescriptions go through
without any problems, they filled them promptly; they were less expensive. Apparently, I have been getting ripped off in price by Walgreen's
for years as well, even with insurance.
I don't want my problem resolved; it's unsolvable. Walgreen's is an insensitive corporation; indifferent to their customers; do not properly train employees in customer service; hire rude, inexperienced, young fools, as store managers. Good Riddance; wish I had NEVER set foot in a Walgreen's store.

After being on self-imposed quarantine for over two months because I am elderly, I took my first trip out today for supplies. When I reached the Walgreen's at Yorktown and Beach Blvd.in Huntington Beach, I approached the front door wearing a face mask and was relieved to see signs on both doors saying in effect 'Do not enter unless you are wearing a face mask.'

Immediately upon entering, I saw two customers at the checkout counter without face masks. When I got to the checkout counter, no one else was in line and I asked the clerk (who was not wearing a mask) why they were allowing people in without masks despite the sign. She called another woman over who said that they can't 'discriminate' against people who aren't wearing masks and then gave me a lengthy lecture on why I should just feel 'pride' that I was doing the right thing. I decided not to argue with ignorance since she obviously didn't know that a mask protects OTHERS from me and not the other way around. Then, when I asked a different question of the cashier, another employee standing nearby moved closer, removed his face mask and answered my question from about 12 inches away from my face. I could have screamed.

If you're not going to enforce your own rule, don't try to fool people into thinking they're entering a relatively safe zone. The employees I encountered today had no understanding of the purpose of face masks or your clearly posted notice about them. I'm disgusted with their ignorance and expect that you should be too.

Don't send me a thank you or sorry note. A pharmacy company of all things should be able to educate its employees far better than what I experienced today. Obviously, I won't be going in there again any time soon.

I use GoodRx because I have to pay out of pocket now. The past 2 prescriptions I have had to fill at Walgreens did not honor the amount quoted on GoodRx and I got a membership with Walgreens to save money. I was told that GooRx was linked to my membership but I was charged more. One prescription I moved to another pharmacy because they honor GoodRx and was $15 less than Walgreens. I will eventually move all my prescriptions and tell all my senior friends including AARP.

I visited my local walgreens where I usually get my scripts. I ordered my refills on line and as usual when I arrived at the drive through they were no ready. Gal at window says wait 10 minutes I will have it ready. Mind you this is during pandemic, I need a couple other things inside so I go in. Guy at front register has. No mask keeps getting super close as I try to check out and I asked him to back away from me which he did not, then he lets another customer roll up right behind me completely ignoring the mandate for social distancing.
I will be transferring all my scripts to kroger as soon as possible, the employees at walgreen are inept.