Walgreens
Reviews and Complaints

I was in the pharmacy to pick up a script that was ready for my mother. There was 8 people in line, and the cashier had a man that was trying to use a medicaid card that was not active until 4/1 but wanted the pharmacy to let him use it for his rx's the cashier tried 5 times to get it to work and it wouldn't. Then his next customer was picking up medication that was supposed to be ready for two of her kids and it wasn't. Instead of telling her to sit down until it was ready he went over by the pharmacist and waited for her to finish her prescriptions. This is not the first time I have had a problem in this store. I had to change pharmacies because they closed the one that I used in Beaver Brook in New Castle. I have changed my pharmacies again. I am not going to continue to use this pharmacy at RT 40 & RT 7. Hopefully this other pharmacy that I have changed to will be a lot better than this one. This all took place on 3/27/2020

During this coronavirus pandemic, my local Walgreens pharmacist wants me to constantly come back to their store for a prescription that legally can be filled yedterday. We are legally by law to have Adderall be filled 4 days prior to the 30 day date. I had to go to the doctor yesterday. They gave me my prescription at that time. There is a stay at home order in effect for our state of Delaware. I went to the my closest Walgreens yesterday and they told me to come back today, I had to go out again, so I stopped at another Walgreens less than a mile to have it filled where they are now saying 29 days. I have a husband and daughter with severe asthma. Walgreens pharmacist don't care about people. Now I will not get my prescription filled till the next time I have to go out and by then my prescription will probably be void by then. WALGREENS SUCKS!

On several occasions we have been disappointed with the service at the pharmacy counter. There is one person who shows extreme indifference. She sits at a computer knowing someone is standing at the counter and continues what she is doing. The first time I noticed it the screen was visible but the next time she had put up a baffle so people standing at the counter couldn't see what she was working on. Several times she had problems with the delivery of a prescription. Today we dropped off a blood pressure script and three hours later they still haven't or couldn't find the medicine. We picked up the script, went across the street to CVS and it's supposed to be ready in 15 mins... This walgreens ducks

WHOM CONCERN,
On 3/14/20 2:47 pm my wife pick up my prescription (Vyvanse) for me thru the drive thru that day. Upon receiving prescription the total amount due was high than normal discount rate. My wife ask if the discount was applied to the prescription and the pharmacist tech told her their was no record in the system. After re-checking again and no information available, my wife ended up paying a $70.00 amount because she did not have the time to deal the problem at the time, had an appointment to attend and does not carry these discount cards with her nor do I? Later that evening, I was told about the issue and I was disappointed to learn that Pharmacy had no information on the discount. I went to the Pharmacy in February (02/12/20) and physically gave the discount information from the drug maker. I was told last years discount information was erased and the new discount information was updated. Do to my job schedule and the Corona-virus issues I was not able to go in person to talk about my discount not being in the system until 03/18/20. My attempt in person conversation did not resolve my complaint knowing that a clerical error cause my discount information to not be saved or deleted. I also learn my medication is a control substance and the pharmacist cannot reverse the over-payment fee's due to the regulation on these types of medication. Then I was told that my wife nor I should have never have paid at the window until a new discount number was obtains? luckily, I brought a new discount card to ensure the next purchase for April 2020 will have the new discount information. The pharmacist assured to me that the new information is now in the system and correct. Somewhat sill dissatisfy on the issue I left the store and on my way home - the one questions that baffle me was if that medication is regulated surely there is a record from February purchased had the discount information attached to processing the discount (A ref # of some sort). I did a research on my charge account to obtain information on 02/14/2020 that I paid $30.00 and Walgreen's web site under my information and showed that I purchase the medicine at the discount price. So my issues with this discount problem is I am being penalize for a clerical mistake. I have a long history with using this store for many years and only in the last few months there has been many problems have occurred with my family prescriptions. Since I frequently visit the store I have notice a lot of new faces with limited experiences on handling customer problems or navigating the computer system. This whole process that I rely on someone to input my discount information for the medication I buy every month and to find out my medication is $40.00 dollars more than last month purchase? Then you ask me at the time of purchase if I have the discount card information for last month purchase? I have never had this issues until this March (03/14/20) purchase. I nor does my wife carry all these discount information on us upon arrival for pick-up? Now if I elect not to pickup I have to go home and look for or obtain a new discount information and go back to resolved a clerical issue. That not respecting respecting a customer time as well? The final straw for me on this issue to write a letter was my phone (03/18/20) conversation with the Pharmacist about my problem and to resolve this issue in a win-win- I was disconnected. No call back was attempted, so I left the issue at that? I can assure you their was no screaming, yelling or swearing during our conversation. The only thing that could be said is there could be a language barrier issues during our conversation to a degree?
All I am asking is to be compensated for the $40.00 above the discounted amount I was supposed to pay of $30.00 dollars. I do want to mention names to whom I talk to on this issue in fear they might get into trouble? But I can tell you it was the night shift crew in the Pharmacy. If the regulations and guideline for Walgreen is problematic, I will be okay with credit on next month purchase in April? Any other alternative in the amount of $40.00 is okay as well.

The store Location is in Texas- Missouri City-1307 FM 1092 RD [protected]) .
My Name: Ronnie Gehring
2718 West Pebble Beach
Missouri City, Texas [protected]
[protected] cell #
[protected]@gmail.com

I look forward to receiving a response into this matter and if you need more information, please respond by email above.
Best Regards,
Ronnie G

Pharmacy lady will not fill my med. That's due for Mon. I have already talked two head pharmacist who knows me very well. They told me I could pick my medicine up on Mon. I always have problems with this one lady named Sholaunda or something like that. I am a very sick person I must have my medicine on time every month. I always get it a few days early in case something goes wrong and I am unable to get it. I have always gotten my medicine 2 days ahead of time. I have a lot of mental issues and a lot of other serious back injuries alone with other very extreme pain and sleep disorders. She should be fired! I am very sick and she will not fill my medicine refill! She causes me a lot stress and Anxiety. She does not want to fill my medicine. I would like to file a complaint against her and the store! My doctor has already filled a complaint on this particular store! I need my meds now! I am going to the news media about this! This has happened too many times. With all this virus stuff going on she should have some compassion for sick people! If I don't get my medicine taken care of I am going to put it all on the internet and go to your corporate office along with telling the news media how you have people work for your company that don't care about their sick patients in this time of need!

They sell the worst medicines. Fake products are being solved with a very heavy increase in price. This is completely unacceptable and here are few of the screenshots attached with this review. The walgreens is a big big fake. and I can only say this much as it is a fake review of fake store. Don't read too much as they are just dump as this website.