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4.2 13 Reviews 1823 Complaints
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Walgreens Complaints 1823

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M
4:55 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

The Walgreens pharmacy is the slowest in Little Rock Arkansas, on stagecoach rd. Even after they call you to say your prescription is ready you get there, and it's not. Please work on speed.

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E
1:04 pm EST
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Today I am having a maintenance prescription filled for testosterone cypionate 200mg per ml. I have had this prescription filled here for years. Lately when it is time to be filled it is held up "because of an insurance issue". I have to call back in after a couple of days and file a complaint in order to finally get this filled although the moment I do...

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M
6:01 pm EST
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I am filling a complaint against Walgreens because they have rude pharmacists and complain alot about Tramadol my mom has had problems with them for the past two months I am going to look for another retail pharmacy because Walgreens is unacceptable at N. Fillmore

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A
8:46 pm EST
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I have been going to the 24 hour pharmacy walgreen's in chicago at the address listed above for many, many years. For the past 3+ years it has become a literal nightmare for me and my disabled husband. No matter what day & what time I go there, there is a line through the aisles of the store, always! On top of that, there is typically 1, maybe 2 people...

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J
12:23 am EST

Walgreens living solutions electric kettle

To Whom It May Concern, I bought the Living Solutions brand electric kettle about a month ago at Walgreens. While pressing the lid opening button it snapped and now it's hard to open it. It says it's under 2 year warranty. How can I claim it please? It looks like the kettle is very cheaply made of plastic that doesn't last long. Thank you, Regards, Justyna.

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A
7:01 pm EST
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Walgreens Has A Serious Discrimination Issue Regarding Pain Medication I had my normal monthly prescriptions filled last on 1/4/20 at Crain Highway Glen Burnie Maryland. There is one prescription "Levothyroxine" that is filled every three months. I picked up all of my monthly prescriptions which includes a narcotic pain medicine. I pick them all up the same...

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B
5:21 pm EST
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I have been filling Prescriptions at this pharmacy for 10 years and my family and I spend a lot of money at this location. I started coming here when it was Rite Aide. The pharmacist were so wonderful and all staff so helpful. Then in the past year Walgreens has taken over and just to be frank this place has went to hell. I used to wait not over 10 mins for...

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W
6:42 am EST
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They are slow and rude in the prescription department It took me 2 hours in the store to pick it up It got there at 5 and left at 7. If I didn't need it I would have left Every customer in the store was complaining The doctor call my prescription in at 2. Slow service Y'all need to do something about them Thank you Elijah Wyatt

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M
4:58 pm EST

Walgreens wait time

Consistently 4 pharmacy technicians working. The numerous times I've been there I see them "chatting" before I am even greeted at the window when I am the only customer. Some times I am in the drive thru. At those times, the pharmacist will pick up the phone, and say "we will be right with you." At that time it is still 3-5 minutes before I am helped. I have noticed that when I am still the only customer present. Granted they are working on other items, I should not be waiting upwards 7-8 minutes when I am the only one there. Also, I am not asked if I have any questions for the pharmacist. I have worked in private pharmacy before. This is horrible customer service. I wish you never purchased Rite Aid.

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N
3:44 pm EST
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All the credit card readers at both counters are always broken!! Everytime I go the cashier says "You gotta hold it in"then proceeds to push my hand away and push it them selves!! All of them have been broken for months! and then they say they were just fixed!! LOL The photo counter is absolutely filthy dirty!! Dusty.. stickers all over.. AWEFUL!! Stuff...

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A
2:02 pm EST
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I was out of my 2 prescriptions so had them transferred down to gulf Shores from my regular Pharmacy in TN. They continually told me that all my insurance card numbers were incorrect. I verified with my husband, he verified with his work and after the weekend we verified with our pharmacy and they all said my numbers were correct. I had now been without my...

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N
1:30 pm EST
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This location has been without running water since january 20. Employees have no access to bathrooms and no place to wash hands. There was a mess in the toilet that had to be cleaned out using bottled water and after this cleanup was done — no place to wash hands. This situation doesn't seem to be handled with any sense of urgency in spite of the situation at hand.

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H
9:12 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

This branch has just opened and often has been unable to fill scripts due to lack of stock and keeps us waitng up to one week to get scrips filled. Today, my husband received a new script from a legal health provider that reduced his prescription dose and he gave to pharmacy at 10 am this morning. They do not have brio in stock and can't get until Monday...

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T
6:56 pm EST
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I am a type II diabetic and a loyal Walgreen customer until today. I take 1000 MG Metformin tablets 2x to control my A1C for decades. Over the years I have found I can only take one manufacture without getting extremely ill. The company is Heritage and the tablets say GG and H 104 (oval white). Although my Rx flagged often Walgreens in Port Allen would fill...

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S
7:47 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

In addition to the prescription medication for prep for my upcoming colonoscopy, my GI doc also asked the pharmacy to provide Simethicone. This is actually just OTC Gas-X. Walgreens charged my $12 for two tablets! That's right. Twelve bucks for something that I could have picked up at any grocery store and paid less than that for an entire box. Charlatans!

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P
4:21 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

On Sunday 1/12/2020 I went to this Walgreens to do a little shopping.I was using my OTC benefit card.There are yellow tags in front of items on the store shelf.This informs the customers as to whether or not the item is OTC available.All of my items scanned as OTC available via the app and the store shelf identity. When I got to checkout, the problem wa...

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P
12:51 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Almost every time I call now for a refill of my prescription they tell me it is not in stock it will be a few days or I can check at the other Walgreens. This has been mainly happening [protected] I have been there for over 15 years now and it's been the worst service ever, leave me on hold for awhile, one girl in particular does not have great phone skill...

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H
5:24 pm EST
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Today I had an emergency that required me too add my PayPal account. I needed to send this money to a family member. Thankfully, Paypal makes that easy. Walgreens is on of the businesses listed on Paypals phone application and their website that provides this service. I got to the Walgreens near me often, and have never had an issue with service. The...

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S
3:26 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Date of incident 01/13/2020 around 6pm at Walgreen #7072 at 13196 Bellaire Blvd, Houston, TX 77072 (281) 530-4918 This is the worst pharmacy. Pharmacy manager and staff are incompetence in handling the drive thru. Many times the drive thru line is being held up by some idiotic customers sitting there waiting for their prescriptions to be filled while...

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M
10:30 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I call get put on hold 3 times and then get hung up on this happens way too often at this location.

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About Walgreens

Screenshot Walgreens
Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.
How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

Overview of Walgreens complaint handling

Walgreens reviews first appeared on Complaints Board on Nov 17, 2006. The latest review Christmas card quality was posted on Nov 20, 2024. The latest complaint Unfair and unlawful termination without warning or cause was resolved on Jul 20, 2022. Walgreens has an average consumer rating of 2 stars from 7891 reviews. Walgreens has resolved 232 complaints.
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  1. Walgreens Contacts

  2. Walgreens phone numbers
    +1 (800) 925-4733
    +1 (800) 925-4733
    Click up if you have successfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have successfully reached Walgreens by calling +1 (800) 925-4733 phone number Click down if you have unsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have UNsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number
  3. Walgreens emails
  4. Walgreens address
    200 Wilmot Rd, MS № 2002, Deerfield, Illinois, 60015, United States
  5. Walgreens social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all Walgreens contacts
Walgreens Category
Walgreens is ranked 5 among 124 companies in the Retail Stores category

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