Walgreens’s earns a 4.2-star rating from 7891 reviews, showing that the majority of pharmacy shoppers are very satisfied with purchases and services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
unethical behavior - potential fatal
My mom who is a senior citizen (she will be 72 years old in april) was prescribed medicine for her high blood pressure and diabetes on 1/10/2020. The medication was sent by her doctor to the walgreens pharmacy in anoka. The blood pressure medicine was mostly important as her blood pressure was up. She went to the pharmacy and was given 7 prescriptions, the...
Read full review of Walgreensrefill of new order issue
I think it's wrong of Walgreens that if there's a problem with an order I believe they should contact the customer to let them know so they could figure out what they need to do instead of just waiting and waiting until the customer calls in and ask what's wrong then they say what's wrong it could have done that a long time ago if they would have contacted the customer about the issue other refill order or a new order request
pharmacy
We had just come from the hospital where my husband had gone through surgery. The prescription we had gotten from the hospital was not signed. We thought the document given us from the hospital was enough. At the pharmacy we presented prescription and was told it needed to be signed. There was absolutely NO sympathy for what we had just experienced with my...
Read full review of Walgreensprescription refills
On 12/2/19, I got a text message saying my "Rx is waiting for pickup" but no option to pay ahead of time like I did with my November prescription. I called Walgreens to ask why I couldn't pay, and they said that it was only an option given out to random customers sometimes! How ridiculous. Not only that; my refill wasn't ready!!! It was 10am in the...
Read full review of Walgreensdrive thru pharmacy
No one is nice in this pharmacy - everyone is always stressed and angry - it's not good for our neighborhood! I will continue to file complaints until this is corrected. I have been in the drive thru line now for almost 30 mins and they just keep helping people at the counter. This is beyond ridiculous! I push the call button and they pick it up and hang up.
Read full review of Walgreenspharmacy
The most cold heart people i ever met, I spend over 1000$ a month there for 3 years in prescriptions. I have severe COPD/Aphsma. i can not walk 15 feet with out gasping for breath. So i drive up to the drive thru, my dr perscribed Musinex i take it morn n night, when the ins wouldnt pay for it any longer since its over the counter med, i said no problem ill...
Read full review of Walgreensmedication almost a month wait
My doctor prescribed my medication on 12-9-19, drug store said they would get it in 2-3- days, I called about 5 times and they still did not have it, once was told need a PA from insurance, got the PA, still days later they did not have it, I was told at the end of December, driver did not pick up order, he refused, they finally got it 1-3-20, my insurance...
Read full review of Walgreenspharmacy
I have been trying to get a prescription for ESOMEPRAZOLE filled for over two weeks. The problem is that the pharmacy keeps telling me WRONG information. Multiple times they have told me that either I had no refills left, or that my insurance will not pay for this and I should ask my doctor for something else or buy over the counter. The real answer is that...
Read full review of Walgreensincredibly poor cust-srvc - walgreens pharmacy, 40th st, baltimore, md
Over 12, 000 families received a mass emailing in the vicinity of the Walgreens Pharmacy located at 711 West 40th Street, Baltimore, MD, 21211, referencing the DEPLORABLE customer service there. We are talking WORLD-CLASS poor service. Countless responses to the mass emailing were received; not one person spoke favorably about their experience at that location. The vast majority of the responses suggested OTHER pharmacies in the area that had timely, responsive, accurate, commendable, respectful customer service. Your pharmacy at that location is a complete disaster; just thought that you might care about the current status of customer service at that location (although I seriously doubt it). Shameful!
pharmacy services
Yes I want to bring to your attention that the method of operations at this pharmacy needs some attention. When we are texted that are prescriptions are ready for pick up there's times a person can't get there right away due to sickness no transportation what have you. Well what they do is change your prescription date to date that you actually picked it up witch puts your dates beside more and you go a longer time without your medication witch is crucial especially for folks who depend on medications that are in the hydro codone are that can cause overdosing and real bad side affects so they need to keep changing the original dates regardless when we pick them up because all they do is force a patient to either go a longer period of time without there medication or overdose and then your people want to get offensive with the customers because they don't understand what their creating so this is my complaint and some one needs to make the your employees are understanding the severity of changing dates.
This location is 1520 s. Valley Mills Dr.Beverley Hills Texas 76711
photo department
Spoke with a girl named Stephanie or Samantha because our store needed probably one or two packs of photo paper- 8x10 flat paper, to complete the few orders we have of calendars since we are out and won't be restocked for a few days. This girl was a complete jerk, would like to call her a different word, and even though they have a lot of this paper wa...
Read full review of Walgreenspharmacy
I have prescriptions every month for vyvance which is a controlled substance. I understand there are rules but this particular pharmacist wont give me meds a few hours early. I have been taking this for 5+ years and never had an issue. You dont open till 9am and this med has withdrawl issues. I have never had issues at other locations. I talk to other...
Read full review of Walgreenspharmacy
Where to start? The location in Old Orchard Beach Maine, recently converted from a Rite Aid to a Walgreens. We expected issues with the transition and so forth and more very patient through that process.
I'm not sure when the actual date of the transition was however, by now they should probably have the bugs ironed out at the prescription counter. We've had nothing but trouble with every prescription that has transitioned from Rite Aid to Walgreens. Mini mini times were told that the prescription will be ready at A certain time and it is not. 1/2 hour or an hour has on occasion than 24 hours minimum. The staff is very rude probably the rudest staff I've encountered anywhere. I have already transitioned all of my medications to Express Scripts and will transition all of my wives medications to the same as soon as possible. We were even given prescription advice by the cashier regarding the difference between one antibiotic and the other, had it not been for the pharmacist who happened to be in the area and interjecting that that was completely false and apologizing somewhat half heartedly, we would've gotten the wrong medication.
I waited on the phone many times for at least five sometimes 10 minutes just to speak to someone at the pharmacy, sometimes longer. Only but to be told that a prescription that was called in in our presence at the doctors office had not been received. Another had and have been filled and the clerk insisted that that was the only one they had until I badgered him to ask the pharmacist if it had been called in instead of faxed them. He grudgingly said yes he had it and it would be ready in a half an hour and that was well over an hour ago.
Someone from home office or a training specialist needs to come to old Orchard Beach Maine and teach these people how to treat customers they don't even acknowledge you when you pull up outside and push the button. I guess were spoiled by the great customer service that Rite Aid always gave us for many years.
Again this is the worst customer service I've ever experienced with bad attitudes poor treatment poor scheduling poor service just absolutely pitiful all the way around. We will not continue to patronize the store.
pharmacist
I've been happy with the personnel at the Walgreens on Branch St. in Middleton, WI. Except today, the pharmacist Brittany did not know the answer to whether they had an over the counter ear medication (which I only had the generic name) in stock. I didn't even realized that she was the pharmacist, because she acted like she didn't know if they had the...
Read full review of Walgreenspharmacy
I have been going to this Walgreens since it was built many years ago. I don't file complaints but I feel this needs to be addressed. My dad has numerous prescriptions at this pharmacy. I did not want him to have them there because of a particular worker who manages to make me feel like I am a nuisance every time I interact with him. His name is David. He...
Read full review of Walgreenswill not fill my prescription been going there for two years
I want to file a complaint against Walgreens and the pharmacist it's a lady today is 12 13 19 I went to put my prescription in as I always do but I know I could not pick it up to the 16 and the lady tell me I can't get my prescription because my birth year is wrong my birth year has been wrong on that idea since I had it and ever since I'll be going to...
Read full review of Walgreenspharmacy and store manager a disgrace
Manager on duty at 10 am today 12/13/19 at Walgreens and 137th ave and Bird Rd allowed customers to skip the long line even as I explained that my father was just discharged after a year at a rehab and new medicine like insulin was past due, my father suffered a shock because of Walgreens manager who gave me a Merry Christmas and let me walk out to take my...
Read full review of Walgreensstore employee
I was in the store on the evening of December 12th 2019 shopping for birthday gifts for a 7 year old girl (actually 2 seven year olds - twins) and a couple grocery items for the house. I had several small-ish toy items in my cart, as well as a couple larger items. I was in the aisle looking at the fruit snacks, when I had a moment thinking "oh no" because I...
Read full review of Walgreenspharmacy, management, and delivery service
I am a long time customer of walgreens and have had many problems with the pharmacy. Long waits on the phone, long waits in the drive thru, overall impersonable attitudes and character. I use to cringe when I went through the drive thru because of so many ill experiences. Today was the most horrible way that I have been so ill treated of all time...
Read full review of Walgreensrequirement for id for tobacco & alcohol
At 72 years old I have been a customer for many years but having a snotty girl demand my ID for a bottle of wine and questioning me like she's the police rips it. No thanks this Thanksgiving. Keep your wine and I'll take my medical business elsewhere. The person who came up with this overbearing "papers please" garbage needs retraining on humanity.
Soooo annoying! I'm 57 and being carded for tobacco is just obnoxious.
Walgreens Reviews 0
If you represent Walgreens, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Walgreens
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific Walgreens location or service you are complaining about.
- The date and time of the incident or issue.
- A clear description of what happened, focusing on the nature of the issue.
- Any interactions you had with Walgreens employees, including names or descriptions if possible.
- Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
- The company's response or lack thereof.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.
Remember to be factual and include any relevant information about transactions or interactions you had with the company.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.
Overview of Walgreens complaint handling
-
Walgreens Contacts
-
Walgreens phone numbers+1 (800) 925-4733+1 (800) 925-4733Click up if you have successfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have successfully reached Walgreens by calling +1 (800) 925-4733 phone number Click down if you have unsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have UNsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number
-
Walgreens emailsconsumerrelations.bb@walgreens.com100%Confidence score: 100%Support
-
Walgreens address200 Wilmot Rd, MS № 2002, Deerfield, Illinois, 60015, United States
-
Walgreens social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all Walgreens contacts
Most discussed complaints
check refusal problemRecent comments about Walgreens company
Christmas card quality
Remi
2 reviews
Mansion Athletics / Mansion Grove House
9 reviews
Tractor Supply
112 reviews
Hammacher Schlemmer
23 reviews
Tom Thumb
20 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.