Walgreens’s earns a 4.2-star rating from 7891 reviews, showing that the majority of pharmacy shoppers are very satisfied with purchases and services.
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pharmacist
I would like to discuss a serious matter that took place at one of your pharmacies. It happened around 2:30pm on 9/17/19. You need to review the security cameras regarding what took place. I spoke to the store manager by phone who had the pharmacist call me and apologize. However, the pharmacist lied about her behavior and what she said to me and how she...
Read full review of Walgreensrude and unprofessional manager
I ordered an item online from the Walgreens site and received an email telling me I could pick it up. 5 days later I went to the store to pick it up. I went to the photo section and as I waited on the line I noticed that the associate was being very courteous and respectful to the woman in front of me. When she was done and I approached the counter, hi...
Read full review of Walgreensemployees
I have been on hold now for one hour and twelve minutes. No one will answer the phone at the pharmacy dept or the front of the store. I had a ride scheduled to pick up my inhaler and now I can't go because I don't know the status of my prescription. This is ridiculous. I am enclosing a screenshot of the actual call and how long I have been left on hold. He recording keeps saying there is only one call ahead of me so unless there is absolutely no one working then they are deliberately leaving calls unanswered
refill requests to prescribing doctor.
On 9/13/19 I went to pick-up my medications and was one short. I was told that a request was sent to doctor and no reply had been received. I sent a message to the doctor late on 9/16/19. I was sent a reply that no request had been received from Walgreens. I tried to tell Walgreens of this potiental problem as was it is not important by Keith. He seems to...
Read full review of Walgreensexpired product sold to me
Purchased made on 26/07/19 at 1:45pm A Fillerina Day Cream Grade 2 ( [protected]) which expiry date was 12/2018 was sold to me while I purchased two other Fillerina products with good expity dates. RFN # [protected]-2603 Attached are pictures and copy of the receipt Served by Yvonne Would appreciate a refund to the same card used for payment
pharmacy
The pharmacy at this location has lost, misused and not filled prescriptions as authorized by various medical providers on multiple occasions for myself, my spouse and my children and grandchildren. This is a repeated offense. This is fraudulent. They put prescriptions on hold due to insurance, of course, but then put them on file even after multiple phone...
Read full review of Walgreensemployee
On Tuesday August 27th at around 8:40am the ASMT D got into with a customer for shoplifting. She escalated the situation by trying to grab the items from him. They then began cussing at each other and almost fist fighting. That is inappropriate and unprofessional in the store while there's customers watching. I know the store doesn't tolerate this type of...
Read full review of Walgreenssubscription
My insurance company contacted those in the path of Hurricane Dorian and said it was advisable to pick up meds early. When I called Walgreens Pharmacy, I was told that I could not pick up meds until Sunday. I have three recordings from Walgreens saying that my prescriptions were delayed because of an insurance problem. My insurance company says that is not...
Read full review of Walgreenspharmacy
I was at the drive thru and was told by the pharmacy employee that my medicine would be ready in twenty minutes and sher gave me the price. When I returned, I was told that there was no medicine ready for me, I needed a prior authorization, nobody knew where that price came from, and nobody even knew who I was talking about. I have never worked for Walgreens but I'm due there was dinner type of sign off or credentialing on my account to inform the next person that looks st the account. I am extremely upset at the way my concerns were handled and that nobody was even able to help me. My concerns were not answered, and I have called the location several times and nobody has answered. It seems that everytime I try to get a narcotic filled, I go through some sort of challenge. This will be the very last prescription I will be filing at Walgreens. This is clearly unacceptable.
pharmacy
I received a call stating that my mothers breast cancer medication was ready for pick up. When I went to the pharmacy first thing in the morning I was told that the physician never faxed the prescription which I personally observed the physician actually submit the prescription I was advised to call the physician and tell them to re-fax the prescription in...
Read full review of Walgreenspharmacy
My doctor called in my prescription on August 20, and apparently they lost it. They said they had a new pharmacist that day. So, I called my Dr. again told them what happened and they sent it in again. I never received it. Why didn't they contact the Dr. on the 20th when it got lost. I am stunned at how inept these employees are. They didn't apologize for their and really didn't seem to care at all.
Read full review of Walgreenspharmacy
This pharmacy is THE busiest in the chain and is totally understaffed. Walgreen's telephone system is a huge waste of my time. When one asks to speak to a pharmacist you're never transferred to the store...other little helpers outside of the pharmacy take the calls and cannot help you with a Question about an RX or a delivery. Those you hire to help the...
Read full review of Walgreens and 1 commentpharmacy /pharmacist assistant/counter help
Walgreens has bought RiteAid out & started out by telling Folks :"Go somewhere else if you don't like it[thier service & attitude]
Been going to this pharmcy since 1997 when Rite Aid bought up all the local Pharmacies to kill thier competition
Now Walgreens is doing the same
Tried to fill a RX & didn't even get home from the DR. visit before Walgreens snotty employee left a terse msg on my machine to :"Call Walgreens"
So I called & this female says:"You know that medication you want? We don't have it."
So I say: "Well order it & I'll pick it up, that's the usual procedure or has been since 1997"
"Well we are waiting for a certificate from NYState "
{ME}: "Well I'm not due to pick up for 6days, by then you have to be able to rectify this situation, especially since LAST MONTH you gave me some song& dance about the same nonsense"
and she comes back at me with :
"Maybe YOU should call NYState up tell them ".
"Not my place to get your 'certificate' or WETH it is"
"Yelling at me isn't going to get this done"
"I'm not 'yelling at you...if I WAS yelling at YOU, believe me you'd KNOW".
"Maybe you should go elsewhere..."
"I can't, Walgreens bought up all the competition like RiteAid did,
I'm not driving 30+miles to some pharmacy IDK, when YOU are 2minutes from my Home, I go to Dr.s appointments days before my RX is due, specifically to avoid any nonsensical, unnecessary screwups like this one you are trying to pull here, know what I mean?"
and she just went on & on getting more disrespectful & nasty as she went on
I called the Dr. office & they said this has been going on all day & the other Patients all said this walgreens employee was nasty to them too
WHY does walgreens do this when sick people depend on a pharmacy to get thier needed meds?
drive through
Why are people allowed to set at the drive through window and wait for a prescription to be filled? I am sick of waiting In line behind these people. It's call drive through for a reason. Have them return to get their prescription and stop holding up the line!? Your workers should be telling them to come back in so many minutes to get the prescription. Move the line along!
alcohol purchase policy
The "i.d. everyone" policy is costing you business and costing you loyalty. I wonder if you know how much business this is costing you. Your competitors are right down the street and are consumer-oriented. that's where my business-- including my pharmacy business -- will go from this day forward. You think you solved a problem. It's cost you customer loyalty.
your automatic text reminders
I'v been purchasing my medication from Walgreens for well over 15 years. I am very frustrated with your company. I get alerts to an excessive degree... reminders to refill my least of importance medications ... Why isn't the most important medication to me ever reminded...that I need a script. I have ADHD..I am very forgetful..that's one reason why I take Vyvanse. I take Vyvanse... every month for 30 days. This is the same medication that I have taken month after month... year after year. And every month this medication is delayed...your pharmacy runs out and I have to make several trips to the pharmacy. It shouldn't make a difference whether this medication is a controlled substance. It's a text..or an automated call... This is not customer service...Perhaps you can make a useful suggestion on how to get this accomplished. I'm temped to take my business elsewhere...
Thanks
Pharmaceutical
My medicine that is prescribed for very specific purposes and debilitating symptoms has been cut with everything from nail polish, bath salts and estrogen among other things and dispensed through Walgreens on greenwood avenue and Dixie Highway in Louisville Kentucky. Not only is my medicine cut and compounded with poisonous substances I am unsure they are even dispensing legally.
Read full review of Walgreensliquor purchase
I am a regular Walgreens customer - at least 2-3 times per week. At approximately 4 pm today, I purchased many items that included alcohol. The male cashier stated he didn't "feel comfortable" selling me the alcohol because he "felt" I was intoxicated. I was shocked and offended. (As a side note, I just had back surgery and walk with a compromised...
Read full review of Walgreensnutritional shakes reduced sugar high protein vanilla bean (8 oz.) 8 oz. x 6 pack
I have been buying Walgreens Nutritional Shakes for years specifically the one compared to Ensure. Then I found that after trying the one compared to Boost that not only was it the best tasting but it also has the lowest sugar and highest protein content. I buy quite a lot of merchandise at Walgreens and have for years since I live near the one I am...
Read full review of Walgreensebt/check out
I left my job during break to use my EBT card for purchase. My card would not work swiping in the machine so I asked the associate if she could manually input my number since I was on my break from Department of Children and Family services. She told me no she could not do that. I said that is remotely impossible I work for DCF and it could be done. So I...
Read full review of WalgreensWalgreens Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific Walgreens location or service you are complaining about.
- The date and time of the incident or issue.
- A clear description of what happened, focusing on the nature of the issue.
- Any interactions you had with Walgreens employees, including names or descriptions if possible.
- Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
- The company's response or lack thereof.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.
Remember to be factual and include any relevant information about transactions or interactions you had with the company.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.
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Overview of Walgreens complaint handling
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Walgreens Contacts
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Walgreens phone numbers+1 (800) 925-4733+1 (800) 925-4733Click up if you have successfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have successfully reached Walgreens by calling +1 (800) 925-4733 phone number Click down if you have unsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have UNsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number
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Walgreens emailsconsumerrelations.bb@walgreens.com100%Confidence score: 100%Support
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Walgreens address200 Wilmot Rd, MS № 2002, Deerfield, Illinois, 60015, United States
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Walgreens social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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