Walgreens
Reviews and Complaints

This happened in Michigan, Walgreens in Royal Oak, Woodward avenue and Coolidge.
I went there a week ago to pick up my prescription, my dad has passed away and my doctor upped my clonazepan dosage to 3x a day vs one. I have been taking this medication at the same dose every night for 15 years now, never upped the dose, no addiction issues and I never had issues with the dose. Until now, my dad was murdered 20 days ago and I was/am in a panic state constantly and my doctor upped my dose to keep me from having a heart attack. The pharmacist refused to fill the rx the first time since it needed 8 days more. No issue, I still had enough meds . I came back 10 days later and pharmacy Manager Marcia treated me like a junkie. Told me I was forging the rx and that it was too early for me to fill the script, told her colleague "This woman is having issues" laughing and rolling her eyes. She yelled at me and proceeded to call my Drs. Office. My Dr. Confirmed the change in dose and the times per day I take, he also told her he made the change 10 days ago so he wasn't sure what her issue was. She filled the rx while giving me dirty looks. Then I politely asked her if the issue was sorted out and she yelled at me and said "step to the other side, didn't you see me talking to your doctor?" Or something like that. She was so mad that I was correct about the changes that she tossed my rx to the tech (who was very polite) and proceeded to diss me to her coleagues right in front of me and the other customers. She treated me like a junkie, mocking me the whole time, yelling at me and disrespected my grief and humiliated me in front of many people. Never again going there.

The manager of the store in North Las Vegas Nevada on Bonanza and Lamb is the worst excuse for s human being. Michelle Scholz had been seen reprimanding her "leaders", she blatantly ignores costumes and her associates. She actually pretended not to her her associate who is a "ASMT" (whatever that is) as he requested to be relieved from the cash register duties so he could use the restroom. I cannot believe you have such ignorance running your stores. Walgreens you should be ashamed.

I am middle aged working woman that recently have big time swollen feet that comes along with a lot of pain. Making it difficult to walk and stand for long period of time.

I went into this Walgreens and there is two persons attending one dispatching the medicines. One taking in prescriptions. Only 2 people on the dispatch side. No one on the other line.

After being in the line for a while, I was already hanging on from one of the shelves lol. I told the idle lady can you please dispatch my medicine.

The answer is NO you have to stay on that line. So I did. Where is customer service? This pharmacy has very poor customer service. Please give them training I mean the are dealing with sick people, most of them old.

By store managers, cashiers, even the people that arrange the aisles and also the cosmetic employees A+ very polite and customer oriented.

This is not my first bad service encounter from the pharmacy. Was thinking on changing my pharmacy, this happened 6/24/2019 5pm.

Today i called 3 times put on hold 3 times and hung up 3 times. All in a total of 1 hour that i lost.
I called was put on hold by the answering system, with continued messages letting me know i had 2 calls ahead and eventually 1 call ahead and eventually someone just picked pick up and hang up. Unacceptable service, fix it. Your store location where this happened is at walgreens in harrison new jersey.

On June 4 I received a RX from my doctor and on the way home dropped it off at Walgreens on Plaza and Euclid in National City, CA. I usually use a mail-in pharmacy, but because my doctor said I needed this medication immediately, I went to Walgreens, which I sometimes use. This Walgreens delivers to my retirement facility which is a few blocks away. I was told the wait would be 1-1/2 hour so I chose to have it delivered. I was told by the girl taking my order that it would be delivered later that day June 4. It was not delivered June 4. It was not delivered June 5. So on June 6 I called the store. The girl that answered said it was not delivered because my credit card expired. YES, cards DO expire. I asked to speak to someone in charge and was transferred to another girl. She said again that they did not fill it because my card expired. She said they tried to call me but I was not home. No message. When I asked why they didn't leave a message to call Walgreens back, she said Walgreens doesn't leave messages. How very simple to say into my voice mail, "please call Walgreens". So my prescription just got ignored. When I asked her to take my corrected credit card info, she said "No, you have to come in to the store to give it". I would have to hire transportation to take me to Walgreens just to give them my new expiration date? Incompetence! This was not a pair of socks that could wait until they got their act together, this was a needed prescription.
This was the 2nd time this happened with them. Last time my card expired, I had just come out of the hospital, and no delivery. Fortunately my doctor called me to ask how I was and I told him Walgreens didn't deliver my RX. He was furious and said that my body could go into shock if I discontinued the medicine suddenly. He called Walgreens and chewed them out, probably threatening to sue, etc. Walgreens delivered.

The store manager was "helping" the pharmacy and refilled my prescription. Except he didn't fill the right one. I'm going out of town and need that medicine, and the only way they will fill it is if my doctor calls them. Here's the kicker...my doctor's office is closed this week. So now I'm possibly missing a funeral out of state because of Walgreen's incompetency! It takes 3-5 days for a district manager to contact you back?!?! Are you kidding me?!?!

I am a pediatrician visiting from Fl with my 2 daughters. We walked to Walgreens on corner of N.Main St & Madison in downtown Memphis for a case of water and snacks. We returned today for toiletries etc. I am on a diuretic and had to urinate badly. I keft items I was purchasing with my kids so I could use the restroom. The 2 ladies were approximately 30 ish year old African Americans. I was told "we don't have a restroom ". I told them it was a lot to have a restroom that's when they changed their story and said that they have a restroom but they don't allow the public to use it. I told her that I was in the store the night before and spent quite a bit of money and that was back in the store again today spending money she told me I can make my purchase and then I can go across the street to a restaurant and use their toilet very rude especially since I try to stay faithful to Walgreens. What I should've done is pissed my pants on the floor right there and told her to clean it up .

I've been a customer of the Walgreens Pharmacy in Lorton, Va for 3 years. While trying to be patient and understanding, I've finally gotten fed up. Today, May 31st at 12:55pm I've been on hold for total of 40 mins. My first call was on hold 25 mins and then someone picked up to just hang up in my ear. So I called right and Now I'm waiting again for now 15 mins. The customer service at this location is horrible. I rarely see the same pharmacist twice. There seems to be a very high turnover of staff!

I'm trying to call to see if my ordered prescription has come in?!?! It was ordered last Friday and I have not be notified it has arrived. I keep saying I am not going back and this has really made my mind up.

Walgreens shorted my husbands pain meds by 10 pills two months in a row. When going back to complain pharmacist claims count is correct. I see this is a common complaint against Walgreens and my husband will run out of meds early again. There is nothing we can do but not use Walgreens anymore. Buyers beware cause you are at their mercy. We have no way to prove someone is stealing from the customers.

Walgreens gave the member a prescription with 40 pills in it instead of 90. When confronted the first time, they said they had done all calculations and everything was acconted for. they usually initial the quantity but they did not this time. looked at the surveillance and it all checked out. when the member asked if anything was going to be done about it they said 'nope'. member is upset and wants this complaint documented.

Marion Virginia Walgreens workers submitted a picture of a cake for someone's last day it's says "[censored] Cake" wrote on the cake. How disrespectful is this to post on your Facebook page by a employee Leanne Francis. Should you be taking pictures in the pharmacy while you are working? They are customer information every where and this is a privacy issue. I mean does "[censored] Cake " represent Walgreens? Who bought this cake and brought in to the store? Major issues and your employees represent your store! The picture is posted on her Facebook page!

I have worked for the company for fourteen years. I started as a cashier now I am a SFL. I love Walgreens and the work I do, but our ASM we have is not fair with our schedules, he micro manages too much, smokes out by the stockroom stinks up the whole stockroom, has a very high temper to employees and customers. Need to get rid of him, already had complaints. I thought Walgreens was about ECC. He took over the whole store that our store manager does not say anything she rather see unhappy employees which will have unhappy customers. The fourteen years I have been with this company I have never dislike anyone this company has changed so much in so many ways it is upsetting. I go to work and do my job and go home to my Family. This ASM do not have a family like others he even bothers you when you are off the clock! He even goes in on his days off to tell us what we have do that is just too far. Too much control! With that ASM we are going to loose alot of loss profits! I have a family to support and I love my job at Walgreens, but dislike my ASM.

I tried three Walgreens stores in Baton Rouge and none stocked this product. All were out of 3 or 4 other GenTeal Tears products. It is ridiculous that Walgreen's who stock has plumeted, cannot get their assortment right nor can they stay in stock.

I found that two close by grocery stores carry this product and had it in stock (Wal-Mart Neighborhood grocery and Albertons'. How can grocery stores out stock and out service eye products over the larges pharmacy store in the Country? Crazy that Walgreen's cannot execute...no wonder the stock is tanking and they are getting eaten up by Amazon. Wake up before it is too late.