Walmart
Reviews and Complaints

I have had the moneycard for about 1 year, , I can always reach customer service when I call, the only thing I dislike is the fact that to dispute a charge you have to write a letter to them, I had an unauthorized charge from an online merchant, there was a trial period, if you don't cancel during the trial period, you get charged the full amount for the product. I had cancelled before the trial period ended, the merchant still charged me, I was told bywalmart moneycard I had to write a letter to dispute the charge, I wrote the letter, they wrote me back saying that I needed to specify what the merchant said to me about the charge, there was no phone number listed with the charge, also, the company name was different then the one I cancelled with, I looked them up on line, and it was the same company using a different name. How am I to dispute with the merchant if there is no phone number listed for me to call?

i made transaction of $10:00 on facebook, it gave me what i needed and i should have $10:00 left, today it sent me a text message on my phone that my balance is 0. Please explain.

I will start this letter off saying I am not happy with my daughter has done, nore do I approve of what she did

However my daughter and I went shopping. My daughter wanted to look at the toys. After we met up again my eleven year old daughter was arrested for shoplifting aswe left the stor. I thought they were just arresting her because she was black. However she was actually shoplifting.

However here is where the unfair treatment is. If my daughter had been white they would never have suspected her. She would have gotton away with it.

The security had the nerve to tell me that they have been watching her for a few weeks because she was acting suspicious. I guess all blacks are suspicious in their eyes.

They lied to me and said that my daughter was trying to steal before. My daughter admitted this, however if my daughter had been white they would never have caught her in the first place because they would never suspect she would steal.

I have punished my daughter for this. However the fact that she is black is the major reason she was arrested. They would not have even looked at her if she was white.

She stole Barbie dolls and Polly Pockets for your information.

Julie
none, Missouri
U.S.A.

Walmart has security cameras and asset protection associates. They watch ANYONE who is behaving suspiciously or that has behaved suspiciously in the past. Color has nothing to do with it. I know quite a few white people, and not all of them are teenagers, that get followed around and watched by security in Walmart. Not everything is about race. If you act like you are guilty of something, people are going to keep an eye on you.

This is the most ###ed thing I've ever heard anyone say! LMAO Surely this has to be a joke!

I'll assume for a minute that you're being for real. I can assure you that stores can and DO monitor white people who they suspect of shoplifting. My pale as a ghost sister was arrested for shoplifting with her tan, but white, friend when she was a teenager. And we live in a community that is about 70% black. hahaha

Not all blacks act suspicious... Only black people who steal! :D

And by the way, I completely think racial profiling is a great way to deter crime. If I ran an airline, I would certainly watch people of Arab decent more closely than anyone else. It just makes sense.

Save the ### and moaning for an INNOCENT person who was arrested because they were black. Oh wait... Does that even happen? Wal Mart doesn't arrest people... The POLICE do. So who are you really complaining about here?

This complaint doesn't even make sense to me.

I don't think race has anything to do with the watching of shoplifters. The fact is your child was caught. If she would have gotten away with it at walmart, would you not have punished and told her it was okay. I come from a mixed world, I am white, but I have many blacks in my life. The blacks in my life don't blame anything on race. They know life if what you make of it, and any person can do anything they set their mind too. Whether it be stealing or studying to get into a good college. Quit pushing your self back with race.

i know it is not a excuss to smell the shampoos, but the fact of it was that the walmart employee grabed her by the arm and left marks on her. she is 9 years old and weighs 42 lbs, and this 56 year old 100+ pounds grabed her up. and like the other people said it is not because she is black or white, blacks just use that excuss oh its because im black, that way they dont have to pay for there actions, its a way out so they think

Stop using race as an issue and make your daughter accountable for the material fact here. She stole Barbie dolls and Polly Pockets- black, white, yellow, red, purple green, orange. I am so sick of this...stealing is stealing-there is NO justification for it. How are you going to excuse the real issue here- maybe it's because Mom is raising daughter and letting her off the hook because obviously everything can be blamed on race. JUST STOP! It's not going to help when she becomes an adult and faces real consequences for everything she does in life.

I just can't believe that some one would allow a 9 year old child to go into a store, and under the watchful eye of their guardian, take the caps off shampoo containers to smell them! Are companies going to have to shrink wrap shampoo now? I have never met a 9 year old involved in the process of chosing which shampoo to buy, if that was what she was doing. I think she was just doing what she wanted. Great lessons for the next generation! Total disregard. I don't want to purchase shampoo that had sombody's nose in it! Gross!

I don't shop at Wal-Mart because of their malicious practices of silencing their employees, who decide to stand up for themselves. Ex: Unionization.

I take my money and shop at Canadian based companies. Few exist, I know.

Wal-Mart is a disrespectful organization.

i was not being rude i was stating a fact. what had happened to me. and we are white i was also saying that color has nothing to do with it...it just bothers me when people go and take the easy way out and blame it on race. just like colors dont like being called the n word but they can call whites crackers all day long... im not raciest by any means but it is something that will never end. i get tired of hearing people say its because im this color when in fact it is because of the actions you take, not your color. people need to realize that.

Dear Julie,
I used to work for Wal- Mart, and when I was 13 got in trouble for shop lifting (funny, it was my friend who did not me, go figure). I can reassure you that it had nothing to do with your race. They have alot of cameras recording at all times, plus quite a few people watching them. Sometimes people get away with it, sometimes they do not. It depends on the number of workers, on the floor and watching the cameras, and on how the person is acting. There are obvious signs that the people watching the cameras are trained to watch for. Please look at this a good way. Obviously she is new at it, so she was caught. Thats good, and in my experience most people do it at one point in younge lives. Wal-Mart is very careful about training their employees to be non judgmental of... well, just about everything. The comment right before mine was rude. If you have a small child that is colored, then of course you would think that was the reason they were watching her. And that used to be the case. 20 years ago! Now, it has nothing to do with skin, dress, nor anything else superficial like that. The world has changed, and so have quite a few of us. And that number grows with each gereration born.

Are you sure it's not from the site peopleofwalmart.com? which is a site where a bunch of people post up random people shopping at walmart which is usually mostly posted by other customers.

the walmart at clearfield Pa. sucks . i went there to try and find some boots for my boys and wouldn't you know it all they had was a lot of shoes for girls and woman, witch averaged about 85% of their shoe department. for men and boys all they had was cheap sneakers and work boots. no winter or hiking boots. then i went to their sporting goods department witch is another joke, most of the stuff they carry is junk or stuff people don't use. it is bad enough we only have 2 other sporting goods stores in clearfield, witch are overpriced as is. needless to say, they carry what they want, but not much of what we need. if you ask someone to try and find something in back all they do is go have a smoke. but some of the people that work there are really nice, but they are the ones that are left go.

Well you were being payed to be at your work station, And you are only allowed the alloted breaks, And the company does get alot of crap about poor service, And there are others that would gladly fill the position.

some advice, , , the next job you have you need to realize that, No matter how fast you are, if you are not at your work station you are of no value to them,

2nd..taking longer at breaks weather it is 2min, or 2 hrs...it is called time theft, which means you are clocking full days hours when in fact you are not working a full day, , Kinda like fraud...just an observation.

Re 1 year battery without a reciept
I just tried to bring my 1 year old dead battery in without a reciept to NaziMart, no go on doing anything for me, the one lady says well even if you have a reciept you'd still have to go through energiser cause we only have a 90 return policy ! So i went to lordco and bought one :) At least the reciept is big enuff that you can read it :)

Certainly WalMart has some sort of regulations that keep track of returned or refunded items. I can't believe the employees just throw things away. Because then 'Bob and Jim' and others like them could pull scams as explained in the story.

I don't think WalMart became the ultimate giant mega-store it is by letting employees pull such 'easy' scams.

I have a car battery to exchange (not refund) that is only a year old. I also cannot find my receipt. I am hoping my WalMart treats me better than LakerFan210's WalMart.

Cry Baby! Store Policy Clearly Written at ALL walmart stores is ALL RETURNS MUST HAVE A RECEIPT. See what this does is eliminate situations like the followuiing... Jim and Bill are best friends! Jim works at walmart and Bill is currently unemployed. Bill and jim come up with a scam that whenever a customer (that has a receipt) returns a battery for warranty, Jim will put the battery out back behind the dumpster, and then Bill can then pick up the battery and enter the store and just show up without a receipt and get his money back! NOW DOES THAT SOUND LOGICAL TO YOU! Man now Bill doesnt need a job, he just waits for Jim to put those batteries behind the dumpster so he can collect his pay check! HAHAHAHAHA

We live in Palm Desert Ca and the Super Wal-Mart on highway 111 in La Quinta has always had bad meat. Even their Walmart branded cans of vegetables are short weighted. We have since switched to WinCo and we love it. Prices are better and the staff SPEAK ENGLISH whereas at Wal-mart your lucky to find someone who can answer a simple question.

Walmart is one big bullseye for every woman who have children with PROBLEMS... These 'mothers', who have a pshchologically-impaired, dysfunctional ego and paranoid psychotic mentally-imbalanced problem themselves, must SHARE their unfortunate life with the public... and Walmart is the place for them to do it. They bring in these children and CUT THEM LOOSE... and when someone, anyone, customer, and especially someone who is an employee there, says ANYTHING at all, then that is the mothers' psychological VENTING opportunity to SHARE with everyone, and she "gets-it-off" with all the gusto that she can expound. ... Happens daily. ... Watch for it... Sometimes very 'entertaining'.

Hi there. I work at the enid walmart and have a daughter with asperger's. I, personally will talk to the store manager about the situation. I am deeply sorry for this. It breaks my heart. As fir Lori she no longer works for the enid walmart. Mel does and I will talk to her. please feel free to email me or talk to me. I am the photo lab manager and safety team leader. Email at helenlazcano@yahoo.com. Hope to hear from you.

Agreed, the Wal-Mart associate should have kept her mouth shut and her opinions to herself, but maybe your daughter should have tried to get Charlie to wear shorts or some article of clothing while shopping out in a public place. Not everyone will know Charlie has problems but will see an obvious 5 year old out in public basically indecent and in diapers. I find myself thinking it's ridiculous to see a child about 4-5 years old with a bottle or pacifier. I'm sure I would have felt the same way if I saw Charlie in a store unclothed and wearing a diaper with no bottoms on.

I worked there also and had a male employee as I am a female start harrassing me sexuall. So in result I told the assistant store manager and they did nothing. Their solution was putting me working the same hours as him where I had to go back and forth from his department. Finally I spoke up and told him he needs to figure out where to place me because I do not want to work with this employee and his answer...well stockers work everywhere he won't bother you. So I did the next best thing and decided it was time to leave. Mind you I only worked there for maybe 3 weeks.

I and my husband both bought cell phones @ Walmart in store. I live in Vermont, and I just wanted a phone to access certain things and stay connected. So within the first three months I missed calls and didn't think anything of it until I was waiting for a very important call and realized the phone wasn't ringing. It's a defect and then contacted the care plan company assurion.. It was then I was informed that since I didn't break the phone, and it was under one years time, it falls under the manufacturers warrantee.

I then called a different number and they told me I had to ship it back to them. What was I suppose to do without a phone then? Not there problem, so I explained it was unacceptable and then was assured that if I had another arraign talk phone I could transfer my current service, which is what I did. The next day I received an email, alerting me that a refurbished phone was on the way. I contacted straighttalk that night, online chat. I explained that my phone had a defect, it wasn't broken, or damaged by my own doing and a refurbished (used) phone isn't part of my purchase contract since I'm not obligate to accept a less than purchased replacement. I get a claim number...and then promised someone will contact me from corporate. No one has and it's been 4 days,
When I purchased this phone I purchased a care plan, sold by walmarts sales person and told it will cover all issue accept lost or stolen issues additional to manufacturers warrantee. Lie . So now I have a refurbished phone I don't want, and using an outdated phone prevents me from checking my emails and Important calendar events etcetera . Now what? So even though they told me I was covered, apparently that's not true if you purchased a defective product. False advertising and fraud.

We had 42 inch Hanspree TV that would not have video at times when turned on. We called Walmart
product care and a box and UPS shipping label was sent to us in December 2013. This was during the Christmas rush when UPS got behind schedule. After a few days, our TV was returned to us unrepaired and now had a busted screen.The warranty company, which is New, said that they do not repair broken screens. We told them that we did not send it broken and that it must have been broken in shipment by UPS. They told us to file a claim with UPS, who in turn told us that since we were not the ones who initiated the shipping label we could not file the claim. After hours of talking to many different people at New asking them to file a claim, we finally talked to a man named Rick who told us that New would not file the claim with UPS and further that New would not honor the warranty. We now have a broken TV and worst than that, a broken trust in Walmart product care. Don't buy extended warranties from Walmart.

I was gifted a hp laptop and a 2year product care plan from wal-mart.

Well I had the product from the end of March 2007 to around September 2009. the plan kicked in late march 2008. This is a terrible warranty they contract to repair centers that can't repair your product their service centers also don't listen or double check, run the proper diagnostics send proper replacement parts" which melt inside your machine". Sure it is easy to call in and place a service order But I had Four separate cases where my product returned as damaged as before not fix or they couldn't replicate the problem. Then I had to send my belongings in to the center.

These cases took up to two months to get threw. I even talked with a Manager that said they would have the problem looked at which never happened when it was shipped it was a waste of my time. So before it becomes a waste of your time really think about the hp, dell, ext extended plan by calling them.

At this point my care factor is very low for buying things from wal-mart also for anyone that fights on wal-mart behalf my care factor to hear you isn't there I REALLY don't care. This is just a review on what they sell.

I got a reimbursement but it was after calling in so many times the plans not worth the stress that comes with it. If you did buy it and got reimbursed good for you I bought a upgrade to my old laptop.

http://www.mediafly.com/Podcasts/Episodes/Episode_13_The_WalMart_Product_Care_Plan

Now I found this online its dated 2007 but i really doubt that it has changed at all.

The reply from New Customer Service is Bull. They post to make themselves look good. I have had the same problems with Walmart Product Care, which is actually N.E.W. I purchased an ipod and the warranty
from Walmart Product Care, aka, N.E.W. Shame on Walmart for partnering with this disreputable company.
Walmart has lost this customer.

Hello Ms. Henderson,
We are the company who administers Walmart's Product Care Plan. We are sorry to hear you are frustrated with your experience and we'd like to help. Please email us at help@newcorp.com with the name and phone number you used to register your claim. Once we hear from you, we can reach out with a resolution.

Sincerely,
NEW Customer Care Team

I can't believe what I am reading about the issues that customers were having with their 42" Vizio TV's.. I am having almost the same exact problems 3-4 years later. My TV is a bit over 2 years old, and one day as I watching TV the power turned off and from there on, it has been terrible. I have power to the TV, but it wil not turn on.
Called Walmart on 10/28/12, and told the Customer Service Department the problem, and she scheduled for a company by the name of ADVANCED TECHNOLOGICAL SERVICES in St. Petersburg, Fl to call me in which they did to tell me that it was not necessary for a tech. to come out, since he believed he knew what the problem was, and that he ordered the part the same day. That day was October 29th, 2012. Today is now November 13, 2012. Advanced did not call me back to tell me that the ordered placed on the 29th was not in stock, and that it wasn't until 11/01/12 that once again the part was ordered, this time from apparently a different place. I still wait!
Back to Walkmart Customer Service----the rep. that you talk to on the phone keeps telling me that they can only do so much. That I agree on, but when the Supervisors for the Product Plan does nothing, but says, we(meaning me) have to wait, until it comes in, then he's no better. You wouuld think that the Supervisor would do more! Find another TV repair shop that would be able to get this done!
Only suggestions that I have for all of you out there, especially you southwest/central Floridians, don't buy a Vizio, however if you should, don't by the extended warranty at Walmart. and if you do and there is problems with the TV that require parts, be prepared to wait, and wait, and wait.
ADVABCED TECHNOLOGICAL SERVICES doesn't care about us, the consumer.

My husband & I visited a Savannah Wal-Mart last Friday, we shopped & checked out &left when we got home we were missing several items we had purchased. I then called back to Wal-Mart's to ask if we had left bags there & did someone turn them in/ they informed me they were there & I would need to bring my receipt & return to get them. I asked if my daughter could pick them up for me because she lives in Savannah, they told me they must have the receipt. We live in Clifton, Tn & I thought that would save me a trip (however they did not care I had to make another trip the next day). I returned to Wal-Mart the next day & went to the service desk to pick up the items with my receipt, The lady was very nice but told me items had been put up. I then had to go all thru the store to locate these items & return to the service desk.
We also had other items we had got but I am sure the person behind us got them because they were not on our receipt, before leaving the check-out line I asked the lady if that was everything & she said yes.We spend a lot of money at Wal-Mart's & this disgusted me, Wal-Mart is not for family or I would not have to go thru all that trouble after having a brain hemmorage & having to do all this again.I cannot drive yet due to my condition so my husband had to made the same trip also--gas from Clifton to Savannah is not cheap-then back to Savannah gas is not cheap.The other item we got no telling what happened to them. Wal-Mart, I will not visit you as often now.

My problems in above paragraph.

I wish I had read these comments before I purchased a Vizio 42" Flat Screen and also Wal-Mart's Product Plan August 9, 2009. My problems began November 25 with no picture. I did nave sound, but that went out on the 18th of December. Repairman sent out and main board ordered. Problem not solved with the replacement of the main board. Now I am told set needs Inverter Boards. My compaints sound like others. I too have been told they are on back order. Call in 3 to 5 days 0r call in 7 to 10 days. Here it is Jan 1, 2010 and I have no TV. I am a senior citizen on oxygen and depend on TV for news and entertainment for I am home bound most of the time.
I have also contacted Vizio and in so many words told that once the product is made, any problems should be handled through the extended warranty purchased. Isn't it sad that companies no longer take pride in their finished product? Did Henry Ford turn his back on problems and say to the new owners of his automobiles who had problems, "It's yours now, you take care of it." No, thank goodness. He took pride in his product.
I an a retired educator of 38 years and have had lots of patience until I started dealing with this problem. I am ready for a check in the amount I paid to be given to me and this "lemon" picked up.

Where can you find the details about what is and what is not covered under this plan? They sure make it difficult to find this info on the web!

Ok now today I find out that Walmart has lowered my credit line from 500.00 to a measley 100.00 and I am damn mad. Anyone had this same problem? They are chastizing me for using what I paid for and that is payment protection. I spoke with customer service today and the first guy lied to me and told me that no manager was there to speak with me, until I finally hung up and called back and spoke with Micheal who is a manager who said that one thing had nothing to do with the other, YEAH RIGHT! Take my word for it, take out the payment protection, God forbid you have to use it, then they walk all over you and cancel your credit line. ###! WalMart takes your money for the payment protection and then they take almost a year to actually pay off your balance then punish you by making you send in one document after another after another after another and you get so damn frustrated and often they loose your paperwork (I believe conveniently) and make you resend the same paperwork in again and you keep on waiting and waiting and waiting and waiting, then after 8 months they do pay off your balance as of the date you lost your job but what they LIE TO YOU ABOUT IS THEY PUNISH YOU FOR IT! THEY ARE a liar, and a JOKE! I am going to scream until someone hears me! How can they say they reviewed my file and decided to lower my credit line and lie and say it has nothing to do with me filing (and complaining to BBB/consumer affairs) and even said that it was just coinencidence that they cut my credit line now that I have used what was my right to start with (and plus I had been paying for----PAYMENT PROTECTION). I had tried many times to get an increase in my line just before this all happened and kept getting turned down. WHY DIDN'T THEY LOWER MY CREDIT LIMIT THEN?