Walmart
Reviews and Complaints

I received an LG Tracphone Smart Phone as a Christmas present from my wife in December 2020. Serial# 351262763334290 SIM# 89148000006239544727 - My wife purchased phone On Line @ Walmart. Oder# 5952005906402. When I contacted LG to activate the phone, LG was unable to activate as the code was coming up " Unauthorized Purchase". LG told me I would have to go to a Walmart Store - have them re-scan the package Barcode, then call LG back and that would allow LG to continue with the activation. Me & my wife went to Walmart, explained that On Line Walmart Staff failed to scan the Barcode appropriately and LG will not activate the phone. The Electronics Department Manager from the Sheridan Drive Amherst, NY location said there was nothing they could do for us. We even made suggestions to return the phone and we would purchase a new LG phone or do a Purchase/Void on another LG phone that would provide us with an active authorization. Do we have any options to get this situation corrected? Please Advise, Thank You!

Robert & Lori Alley
558 Ontario Street
Buffalo NY 14207 Landline Phone # [protected]
Email: [protected]@verizon.net

I ordered these burners on Dec. 17th 2020 and shipment was lost. I contacted " walmart.com and Factory Buys Direct.com" and both said customer service will reply within 48 hours . Guess what has not happened? Neither has contacted me and I have no idea how to contact a living human being about situation, being everything is automated vs personal.
Things are great when you get your product, but this sucks bad. Terrible or better yet " no customer service at all". I understand that things happen that are out of control of supplier, but the least they could do is communicate with customer. It's now 1/14/2021 and still not any communication.
It says attach photo of product LOL. How can you if you have no product

In late Sept my wife stumbled over a pothole and suffered a hard fall in Walmart parking lot while looking for our car. Her doctor ordered an x-ray, $50.00 copay which we submitted to Walmart officials in early November. They responded that they were in contact with the parking lot maintenance company and waiting to hear back from them. The case manager is Jenelle Gorman, Case Manager I- General Liability
Phone 800.527.0566 x 57781
Fax [protected]
jenelle.[protected]@walmart.com
File number 9327874

I wrote to Ms. Corman on Dec. 9 requesting a resolution on this matter. As of this date I have not had a response.

Hello my name is Patricia Gaarder I had two orders one delivery and one in store pickup. Ended up with nothing. My delivery order was canceled by the deliverer saying he could not get in the building. And my pick up order just happened to be in another city. Your website is the most difficult site that I have ever, ever had to negotiate through. I would prefer to never shop there again. You're rolling down the railroad tracks with no brakes and nowhere to go. Zero for zero today. Patricia Gaarder

I am extremely disappointed with my Wal-Mart online order i ordered a Sceptre 43 inch Tv on Dec. 19 2020 . Received an email confirmation and estimate delivery date of Dec.26, was excited to possibly get it that soon, well when the order didn't show up, i thought, hey it's the holiday season, no big deal . I thought it would probably come the next week ... no delivery . I thought ok well its busy I understand, surely it will come the week of Of Dec 27- jan2 2021... no delivery, it was on sale for the holidays at 148.00 plus shipping which was 158.00, great price, then today Jan 7 called customer service and was told the order was LOST and since that tv was lost it was now out of stock so we would have to order another tv or be reinbursed, i feel like if the order was lost, why should we have to order the same product that was out of stock and have to pay another 23 dollars because we already paid for the tv ! I will never order from walmart again!

I ordered a gift set for Christmas. I want to return it but all I get is the run around.It was purchased thur Walmart Market Place. But the store will not return nor refund my price of 18.29. I have contacted the company no response.

I ordered and prepaid for my groceries the day before ny eve - as you know the banks and everything will be closed the next day. They had a system glitch that changed my order from delivery to pick up - I called and so they cancelled it and then tried to charge me again after acknowledging that it was their fault. They refused to let me speak to a manager and then the manager sent a message saying that she told everyone not to answer my call! This is an outrage!
The manager's name is Virginia. The customer service rep is Kelly. I am putting this everywhere
Order [protected]

I tried to purchase a $135 order on line making sure that what I purchased everything that would ship free. When I got done it said that some Christmas lights I purchased were f$9.99 shipping.
So I eliminated that order. and it turned it around and put the $9.99 charge on a car charger adapter this time. So I then eliminated that one and it put the $9.99 charge on something else.
WHY?
Then I tried to talk to a supervisor. And they were supposed to call me back in a half hour. I waited an hour and no call. and then I tried it again and they told they would call right back. But refused to call me on my double line phone. So I waited again no call back.
This happened just prior 2 pm EST 12/30/2020 if you want to check. My number is [protected].
And everyone I talked to did not listen to me and kept telling me that if I tried to purchase something that was charged shipping I would be charged. This was not the case. I ordered nothing that was charged shipping.
I want a return call explaining to me the reason for this!
Steve Andrews
[protected]
IF YOU LOOK AT PIC 1 IT SAYS $9.99 CHARGE FOR SHIPPING ON THE CHRISTMAS LIGHTS, SO I GOT RID OF THE LIGHTS SO THERE SHOULD BE NO SHIPPING CHARGE!
look AT PIC 2 AND YOU WILL NOW SEE THE SHIPPING CHARGE WAS TRANSFERED TO THE 4 ITEMS, THE CLEAR TAPE, THE AVEENO, THE WASH CLOTHS AND THE EXTENSION CORD!

Website is never updated. I viewed on line that our store in Palm Coast, Fl had 5 of this particular item i needed. AV to HDMI converter Cost was $9.97. I go to the store, associate says they haven't had that brand (black web) in over a year and they only have this $24.97 version. What a sales ploy that is. Get me all the way to the store to have to pay over twice. No wonder Amazon does so well. No thank you! Never again !

The Walmart cutomer service over the phone was terrible. It was the worst experience I ever had related to customer service.

Walmart price adjustment policy is very unclear and misleading. I believe that it is false advertising. On their website they said:
Within 30 days (with receipt), if a customer has purchased an item from any Walmart store that is now offered at a lower Walmart price, the store will refund the difference of the price for the customer. Important: the refund excludes items that are on Clearance.

I placed the order on Oct 28, 2020. I realized the price of the product went down on Nov 27, 2020. I called them but the line was so busy, so finally I was able to connected them via Chat on Nov 29, 2020. The rep checked my order number and checked the product current price that time. But the rep realized that the product link was gone. I told the rep I had a screen shot of the product on Nov 27, 2020. The rep told me that is good enough. So, the rep told me to email the screen shot and detail explanation, and provide me an email address that you can't find on their website.

I sent email right after the chat. I received the automatic response saying that they'll response within 3-4 days. They didn't contact me until today (Dec 16, 2020).

I decided to call them. I talked the rep about the price adjustment over the phone. She put me on hold to check the email that I sent them. Then she disappeared and suddenly the line changed to survey, so I called them again. The other rep named Shashank doesn't understand or have any knowledge about the price adjustment policy. He kept put me on hold and advised me same thing that he can't find link of the product, so he can't issue the price adjustment.

Therefore, I insisted to talk to his supervisor. After more than 30 mins pause, I finally talked to the supervisor named Ian Richter. He put me on hold again to check the email. He advised me the whole different story. He can't do anythithng because the order was placed on Oct 28 and email sent on Nov 29. (I received the order Nov 3.)

It seems it didn't matter how much I argue or explain. They tried to avoid me to by hangging up the phone, putting me an long waiting, and finding the excuse not to refund the difference.

I believe that it is their strategy to avoid customers who requested the price adjustment as much as they could.

Their customer service is very unprofessional and deceiving. Their price adjustment policy is very vague, so they could manipulate the policy. It is false advertising to lure customers.

I do hope they keep their promise and stick to their advise.

I went to the Walmart in Hanover Pa on Eisenhower dr. I had to Pick up some pictures I had sent in via Walmart.com. When I got there the line was a two hr. wait. I Waited to get my important pictures 2 hrs and when i got to the from they told me they where not ready . Now I had already got the email that said they where ready. They told me to wait in line and come back later. Then next day i want and waited again . This time when i got to the front of the 2 hr. line there still where not ready not even printed.
The next day i went back 2 hr. wait and still not printed. This time she did say to go and come back in 30 min she will print them now, to make a long story short i was their for 4 hrs. to get 60 pictures done. And this was my third time . I eventually got all 3 packs of my pictures and spent full price around 35 dollars. And the prints are not even that good.
Thanks,
Corey McNamara
[protected]
115 elk dr Hanover
PA 17331