Walmart review: Walmart digital photo center/ kodak

Nov.24 I had been online looking/shopping for specials and was on the Walmart website when I saw an offer for 2 free 4X6 photo magnets, and I placed an order (Order #7605395)

On Nov. 25 or 26 I received an email alerting me that both magnets were “ready for pick-up”.

This afternoon, Friday, Dec.1, I drove over to Walmart in Kirkland, store #3044 specifically to pick up these items from the photo center.

I went to the back of the store when I arrived and was very upset when I learned from Victoria, the employee working in the photo centre that I am just one of 200- 300 people who have received an email stating that my magnets are ready for pick up when in fact they are not.

I learned that only my pictures are available for pick up. I kindly explained to her that I didn’t want/need the pictures but that I needed/wanted the magnets I had ordered as they were being given as a gift. I was told there was nothing that could be done.

I cannot understand how hundreds of us receive emails from Kodak stating that we should go pick up our magnets as they are ready for pick up. Is it not just as easy to send emails to all of us that state unfortunately your order could not be completed at this time? How is this OK?

To offer free items and then send messages that they’re ready and have people take time out of their day, drive over in traffic… it’s not okay. Not from a huge corporation like Walmart and another like Kodak.

Your employee, Victoria, was very kind.