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Placed an order for delivery, was emailed by Wal-Mart that it would be delivered Monday - didn't show up.
Email from Wal-Mart would be delivered Tuesday - didn't show up.
Called customer service who told me to call the local store and gave me the number.
Call the store that does the deliverys and was told that the order didi not have a delivery person assigned but would manually assign one and call me back to verify - no call back and no delivery.
Called and asked if the order could be changed to pick-up at the store closest to me - was told "OK, done". When I checked the order it was changed to pick-up but at another store.
Called back and when questioned, was told that the order could not be picked up at another store.
I asked to reverse it back to delivery and was told that would be done.
Next day, Wednesday - still says "pick-up" at the other store.
Called the delivery people and was told it couldn't be changed to another store nor could it it be put back on delivery.
So now I'm out 3 days of waiting for the delivery and I must rent a car or something to go pick=up an order that could be set up at the store I can walk to.
REALLY GREAT CUSTOMER SERVICE.
Desired outcome: At the very least be honest about delivery windows(if it will take longer than usual, just say so) so the customer doesn't sit for three days waiting for an order that will never arrive.
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