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To Walmart Executives
Years ago, I met Sam Walton. Sam told me his motto was "customer always right and for the customer to be happy and satisfied with Walmart service". This is the image he wanted to project. What happened to that image. Customer Service (CS) no longer cares about the customer. I ordered a Tek Pow Portable Power Station Solar Generator, and it stopped working after one time. The product would not hold a charge no matter different ways of charging would not hold the charge. I called Walmart CS and they said to contact the seller, I contacted the seller and no responses back. I called back Walmart CS and they said they cannot help me or do anything for me. I am a auditor doe vendors and I know the ultimate responsibility does not fall on the seller it falls on the company that put the seller on their website as the company should of did their homework and check out the seller's background, complaints, quality and qualifications as a seller. I trusted Walmart that they checked out this seller as they recommended them on their website.
Claimed loss: I pd over $200.00 for this generator, and CS says I cannot do anything for you. What would Sam say? I lost my faith in Walmart. I believed in your products when Sam was around because I held him to his words, and he delivered all the time.
Desired outcome: Some type of refund as inflation rises a refund would help.Help from Wal CS, Wal take responsibility for not doing due diligence on vendors as vendor is not on Wal website and no reachable. I asked Wal to fu with vendor, and they didn't.
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