Walmart review: Walmart lost all customer order data for 2019 back leaving me unable to have my warranty claim honored

com Customer Care Associates nor their Supervisors because this order was placed on 11/29/2019 and all orders prior to 2020 are no longer accessible to pull up and be viewed online or on the app.

Fourth, in view of the following information I have shared with you, I need help with a resolution where one of the following options can take place. (1.) Walmart needs to communicate with Allstate in my behalf to provide them with a reasonable price point of $1,500 for the tv that I purchased and (bought the Allstate 4 year Warranty) for so that Allstate can complete my warranty claim process for the claim I already started with them on 11/26/2023. You can reference this claim number: [protected] with Allstate under my husband’s name Christian Barton. Or (2.) Provide me with an in store credit for the $1,500 that I can use on a replacement tv for the one that I have that is malfunctioning under the total replacement warranty that I fairly purchased from you Walmart with my original order purchase on 11/29/2019.

It is not my fault that I have misplaced my original order confirmation email and that Walmart makes a technological system upgrade to it’s website/ordering system app now customers like myself are no longer able to access their orders from 2019. It clearly states at the top of my warranty confirmation email from Walmart Protection Plans powered by Allstate, that I do not have to register my order with my Allstate Protection Plan nor does it say that if I lose my order confirmation email from Walmart that my warranty is no longer valid because Walmart could possibly update or upgrade their website/online ordering system app and lose my purchase history. So now that Walmart did update their online ordering system and lose access to my Order Number and all of my purchases from 2019 back, this should not make my Allstate Protection Plan invalid should it? Especially when I have the Allstate Protection Plan confirmation email, Plan Number, my Walmart Order Number from the representatives I spoke to at Allstate, and I have a copy of my bank draft for full payment of my purchase on 12/07/2019 in the amount of $1,755.80 payable to Walmart.com? So not being able to find my original order confirmation email from Walmart should not invalidate my bought and fully paid for warranty should it? Please let me know how you can peacefully resolve this matter for me that doesn’t involve me taking Walmart to Small Claims Court to advocate for something I paid for to protect myself from normal usage malfunction of the tv that I clearly bought from Walmart and paid for.

Sincerely,

Naomi Barton