Whirlpool
Reviews and Complaints

Hi, I bought a whirlpool refrigerator online on Friday, June 26, 2020
Product Image Whirlpool 20 cu. ft. French Door Refrigerator in Fingerprint Resistant Black Stainless
Store SKU # [protected]
Internet # [protected]
Model # WRF560SEHV
They delivered a broken one and said they will replace but so far I call and no response then they said they will deliver an new one and they give a delivery day and on the day of delivery they call and leave a message sorry we cannot. Can you please help. Thanks

Absolutely horrible customer service 3 month old washer machine broken they have only one company in my area to service it I do not want this company in my home they refuse to use another or allow me to run it through my AHS warranty company. I've never in my life met such rude unwilling incompetent company in my life. I will never buy anything whirlpool again!

I made the biggest mistake of my life by purchasing a range with your aqua lift supposedly "self clean oven." I have always bought your products but I certainly won't make this mistake again nor will I suggest it to anyone else . It shouldn't even be advertised as so . I specifically told the salesman at Lowe's that I wanted a self cleaning oven . There was no mention of ever being complaints about it but I think that you need to be honest about your product not being what it claims . In no way is it "self cleaning." False advertising !

We purchased a Whirlpool Wall Oven from Lowes March 2019. Since that time we have had to have it serviced because it won't keep temperature. It gets to the pre-heat temperature then shuts off. The service technician had to order the control board so it was at least two weeks more that we were without an oven. Fortunately we bought the extended service agreement because it started acting up again in December 2020. We called Whirlpool and they called a local service company that finally showed up ten days later just to inform us that the part he needed (control board again) wouldn't be available until the last week of February. When my husband called to complain to Whirlpool they informed him that the part was available from "Parts Direct" and had always been available. I called Whirlpool yesterday, January 14th and was told by Whirlpool that the would order the part themselves and send it to the same service company that they used before. That service company said they wouldn't be able to come until February 11th. My husband told Whirlpool that they need to replace the unit but apparently that's not an option. Can you please help us resolve this matter quickly. We are sick of microwave dinners.

We bought it on Jan 5, and so far (until today) so good.
This morning an article was caught on the agitator, where the veins have a gap at the lower pedestal. This may not be the correct description but I'm sure you can figure it out.
This time it was a bathroom rug that has been washed several times before in our old GE without problem. It now has a tear down one side and is scrap.
Is there a replacement agitator or some other correction that is available or do we have to expect some clothes may be torn up?.
I would appreciate a response to my e-mail address.

[protected]@aol.com

I purchased major appliances for my kitchen and received a $600.00 Visa rebate card in the mail. Covid-19 hit the U.S. and I was consumed with dealing with Covid-19 within my family. In Dec 2020 I went to use the card and found out it expired in Nov of 2020. I call KitchenAid and Whirlpool to explain the situation only be told tuff luck. We will not issue an extension or replace the card. I find this completely assured with Covid-19 pandemic going on. Whirlpool needs to do the right thing by their customers, replace the Visa card, issue a credit for future Whirlpool product but do something. It was only about 20 days past the expiration date.

To Whom It May Concern:

I am the owner of the house at 20928 - 96 Avenue, Edmonton Alberta. We moved into this new house on November 30, 2018. All the appliances in the house are in our property purchase, but the quality of these Whirlpool appliances really disappointed us. After 10-month moving into the house, we found a large area of rust on either side of the panels in the range (see attachment). Soon the light bar in the microwave highlighting time appeared to be burnet out (see attachment). We made a complaint to Whirlpool Services, but was turned down with the reasons either cosmetic issue not under warrant (range) or out of warrant (micro)...

Recently we found another problem in our fridge that its gasket fell apart (see attachment). After carefully checking, I found that the rubber gasket on the right door tore was caused by the vertically-hinged seal that pressed it if the right door was closed ahead of the left door. Your manual book doesn't require or warn users to close the left door first ahead of closing the right door or will damage the gasket. Therefore, I believe this is a technical problem. After further observation, I found that two double doors in our fridge are not on the same level (see attached photos). I am not quite sure if it is the reason for the problem, but what I know is that the right door of this fridge has been replaced by Whirlpool technician shortly after we moved into the house. I expect your investigation. We need a fair, reasonable explanation and treatment for this matter.

Caiming Gao

Purchased 6/27/17 for $2400
Beginning July 2019 Evaporator fan motor kit/ thermistors were replaced 2 times- both freezer and fridge
Light control board replaced
Sept. 2019 User Interface control needed to be replaced
Aug.2020 fan again plus drain kit, pan( We've since learned there is an even newer design out since replaced)
Dec. 2020 now need a new light control board that needs to be replaced only for another $330...
We've put almost as much as we spent into repairs and have called numerous times!
This is outrageous! This has to be a manufacturing defect. A product with this many problems is unacceptable! Good money put after bad, Not to mention all the food we've lost and aggravation!
When I call all I get after waiting for hours is nothing...no satisfaction. Just because there are remedies to the problems, this should not com at the customer's expense!

Congratulations on having this washer last less than six years. A year and a half after we bought it, the machine started to rust on the outside around the bleach dispenser. It was under warranty and I was told how to repair it but it was not covered by the extended warranty we bought. Now, the machine goes off balance with a heavy load and we have to wait around till it starts. I just looked at you site and they are recalling washers made between 2014 and 2018. Funny thing we never received a notice and yet we have or moved or changed any addresses. numbers etc. I commend you on your poor performance. Evidently you don't want washers to last more than six years.
We are getting another washer, certainly not Whirlpool.

I am receiving mailings about ordering filters, and would like to be removed from their mailing list. I've tried calling several numbers on their website, waiting 25 minutes or more on hold.

I moved into my home in March 2020 and it came with a brand new Whirlpool washer and dryer. I've tried to give both machines a chance but I'm totally frustrated! Not only does a wash cycle take forever but sometimes the clothes have dry spots when the load is done and more time than not the clothes are still dirty! A lot of times I have to rerun the cycle so I'm not saving energy! The dryer is also bad I had a gas dryer that was efficient and dried in half the time this one runs for hours 2+ and the clothes are still not dry! These products are totally expensive and do not clean clothes. I want better machines!

We called beginning of September ro whirlpool stove was just year old and was told they were covering warranty they had the part and sent a contractor who came and said part was in and be 2 weeks at latest. Well I called and nothing whirlpool was called they were shipping past asap well its 3 months and had to buy a dam stove and now no one answers wtf.

The oven has been acting up with error codes off and On for a couple months. I used the clean oven button, and now the light on the oven will not turn off, and oven will not start. We have had repairman come look at it. Assume it is motherboard which cannot be replaced because it has been discontinued. If parts are no longer being made for something that is not even that old, they should be willing to fix it.

We purchased the whirlpool washer about 3 years ago brand new. I noticed the quality of the cleaning was going down the past couple of months and then we got a loud grinding noise during a wash cycle. Had a repairman come out to look at it and the transmission and tub hub need to be replaced along with the actuator. The replacement parts would cost more then buying a whole new machine. So here we are less than 5 years later and buying a brand new machine, the used one we bought off Craig's list lasted longer. So disappointed I will never buy whirlpool again. Now I'm just waiting for the matching dryer we purchased to break down, we will be buying GE or Frigidaire from now on, staying away from Maytag, Amana and Whirlpool.

We have a 2 and a half year old Kitchenaid side-by-side refrigerator that we have been very happy with. Recently, the ice maker stopped making ice. We had a repairman come to evaluate the issue, and he discovered severed wires at the bottom of the freezer door as the origin of the issue. He commented that this was a known design flaw of our type of Kitchenaid refrigerator, and that the problem can only be corrected by a replacement freezer door. And if replaced, the same problem may well reoccur. And, if additional wires are severed, the entire refrigerator will stop working.

He was quoted $1, 313 for a replacement door part that would also require substantial repair time as only part of the door gets replaced, and the older parts need to be removed from the door and placed in the new door. It apparently is not a simple process.

Totally disappointed that we purchased a Kitchenaid based upon our belief in their quality only to find a known design flaw that costs well over $1, 000 to repair, and after having the refrigerator for only 2 1/2 years.

I have bought an average of 3 washing machines a year in the past 3 years and all were whirlpool machines. You name it and it' happened with these machines. Wont wash just fills up and sits there, will not spin out and making a grinding noise that is loud. Getting a tech to come out and work on thee machines still under warranty takes weeks which I do NOT have time for since my work schedule will not allow for that. Paid out of my pocket 3xx for service. I will not buy another one nor a maytag as I know whirlpool bought them out and have have the same exact problems with them also. I owned a whirlpool machine for over 20 yrs and never had a problem. They have FIXED what was NOT Broken. I am so frustrated. Everyone I know is having these same problems with both brands. There needs to be a class action law suit filed for people like me who have been taken advantage of!

On 11/6/2020, I was using the stovetop while my grand-daughter was visiting. We heard a pop and looked to see that the glass cooktop had exploded/shattered. I am blessed that no one was injured.
However, after a Whirlpool (out sourced) repair consultant visited our home, (6 days after the explosion) we got an offer. The offer was 20% off of a new cooktop or $75.00 paid to us for a representative to remove the destroyed cooktop. Currently, the house does not have a useable cooktop. The replacement parts are non existent.
We purchased a higher end cooktop 7 years ago. Whirlpool discontinued this model.
We feel that they should replace the cooktop or offer a higher (65%-70% off coupon) discount.
Please help solve this situation.

This product was purchased by me from Whirlpool directly in Benton Harbor, Under Friends and Family in January 2016. I had service people from Dimond Factory about 4 times for problems on and off as of last month.
Last time they came and told us to replace the doors to get ice dispenser to work wire under the door is not long enough to connect.

Purchased a Whirlpool Gold Series French door refrigerator in 2016. Model WRF757SDEM01. Within 2 yrs after purchase the refrigerator stopped cooling and food spoiled. Repairman came out and replaced sensor because ice was not defrosting. 2016 the same problem ice buildup and fridge not cooling. Repairman said the part was not bad but the design of the fridge was bad. He repositioned the sensor and it started cooling again although not that well. A few weeks later the icemaker stopped making ice and food in the freezer was melting. Placed a thermometer in the fridge and freezer and both registered at 43 degrees. Called repairman again and he said that sound like another problem but never came out. Called another repairman and he said that it was a possible sealed system problem but no parts are available to repair it until the second week of November. I'm finding that this is common with Whirlpool and other fridges. My wife has been calling Whirlpool and sending emails, but they have yet to respond. What good is a fridge if the compressor is defective?