Whirlpool
Reviews and Complaints

sir
i am sunita gupta.i have bought a 0.75tons ac from your your dealer in delhi(pitam pura) "nayyar electronics" but now a days its not working fine.
several complaints have been made to the concernedf athorities through the call center numbers provided but no response.
my first complaint was made on 06-08-09, second on 14-08-09 and the third on 16-08-09.the engineer comes check, inform us about the problem but does not fix it due to anavailibility of the spare part.
i hope that you will look into the problems and do the needfull at the earliest.

sunita gupta
ru-138
pitampura
mob-[protected]
res-011-[protected]

Dear sir,

I (or my wife) own a washing machine purchased in the year 2005. I am living in Bangalore (India). Of late it has gathered some trouble and have been calling your call center and lodged two complaints so far (I may be lodging one more today). The quality of service appears to be low as 4 trips made by the service engineer has not yielded complete remedy to the problem other than making my wallet lighter by Rs. 3270.00. Even now the washing machine is having leaks and the contact number given by the service enginerr is switched off and the telephone number of the service agency or channel partner is not answered. I am getting a feeling that i am cheated by "Whirlpool India Ltd." in this regard by not arranging for proper after sales service at Bangalore. Hope at least now the concerned authorities wake up and provide a viable speedy solution to this washing machine problem.

Y A Shailendra Thanaya, 709, Tower 3B, Tungabhadra block
National Games Village, Koramangala, Bangalore-560047.
Phone [protected], 080-[protected]

I have purchased Whirlpool Refrigerator. Right from day one, the customer servioce has been poor. It is a pain to call their call center. Everytime you call and if you are lucky ennough to go pass the 'your call is important to us; all our executives are busy' message, you get a different complaint number. Previous complaint are automatically closed without actually performing the service to repair the fault. There is no history of all your previos calls. Evrytime you have to repeat the entire story. The service engineers do not honour the given times and are absolutely incompetent. I was told that either the freezer section will cool or the lower portion but not both. My refrigertor is not in a working condition for last 2 months but no one, including all senior executives whom I have tried to contact are bothered to resolve the problem. This is despite the fact that I have bought their so called 'peace of mind' AMC plan for 3 years. I am simply disgusted.

We have complaint about our R21 Whirlpool refrigrator on 27th of June 2009. 1 of the leg was broken. after folowing up with the customer care, Engineer ahs visited my place and checked the issue. Again he visited with the spare parts but size was not appropriate.
He has taken the leg from my refrigrator and went off.
after following up with them more than 20 times, there is no responce.
I have never seen this kind of pathetic service.

In 2003 I bought a 230 litter fridge (Ice Magic) Till now (2009) it stopped working at least 9 times
Now my recent complaint numbers for this fridge are
GB0709001393 (no cooling)
GB0709004626 (again no cooling)
GB0709007734 (again no cooling)

Their customer service engineers are so inefficient/fraud that after above three complaints and in 20 days time they could not fix the problem.
initially they told me that the problem is just a gas blockage and will be fixed by replacing the gas
and they cost estimation was Rs 1125/- (225+900)
now they raised their hands and saying that we can fix it but you will have to pay 1500 more.

so the over all cost of fixing the problem has gone to 2625/-

If I pay 1500/- more then I am invetsing 2625/ on this 6 years old shi**i fridge.
I dont pay any thing then I have lost my 1125/- for nothing.
and they are not ready to return it.

I had bought a Window AC from a dealer in Dwarka about a month and a half ago . My pain started the moment I switched over to Whirlpool from Hitachi ( Best AC company ) . Its been more then a month that no one ever visitied/called/cared to give me any demo . I had to got my AC installed from pvt mecahnics in the Area and they helped me understandning the junk mecahnics.

After a while I discovered that I was shown Elite model but sold Premier modle as said by the dealer that both are the same products.

Its not just only . My worst nightmare started 2 days back when my Brand New AC stopped working and for the last 2 days I'm praying to the god that it start working.

In continuation, I called up customer service as well but they said talk to the dealer and they can't help it. Also when I insisted them to take an action against the dealer and help get my money back the guy on the phone " GOPAL " this morning said Aap jara dhang sey baat kijiye and banged the phone on my face.

Please can some one help.

I purchased a whirlpool fridge model#etichexvtd june 2, 2009) freezer on top. a week later there was a loud noise when the fridge came on, later on it was a loud vibrating noise. there is a white crusty film over the bottom of the freezer and when the freezer door is opened the white stuff drips on the floor, there is also white crusty deposits close to the rubber gasket on the fridge door.

The repairman called whirlpool and they in return called me suggesting I take the fridge back and get another one. the repairman told me he'd been out servicing 3 whirlpool's exactly like mine, same model for the same problem. I asked him what the best brand is and he said the samsungs are probably the best. I had a g. e. for 22 years without a problem, wish I had it back!

I've purchased whirlpool washers and dryers for the past 20 years without a problem! what is wrong with all the refrigerator's?! I don't know what to do, I know the replacement will not last, guess i'd better spend $99.00 and get an extended warranty!

Be careful out there. It seems as if Whirlpool offers rebates on washer dryers and if something happens with the submission, they tell you that its too late to submit it a second time unless you respond really quickly. The Whirlpool agent told me that there is an expiration date on all rebates, even though customers submitted them properly and were lost at Whirlpool. I asked her how anyone other than employees and those shafted by Whirlpool are supposed to know this. Her only response "All rebates have expiration dates" Sounds like the IRS to me. If you submit a rebate, watch it like a hawk because Whirlpool will use this lame exCuse to back out of their obligation. My cost was $200.

A&E Customer Repair Service is awful! I have had multiple visits to my home to have my Whirlpool Duet washer fixed. There technical analysis of possible problems with my washer was terrible. I might as well throw darts at the washer to guess where the problem is next. I have had to pay over $600 for repairs to this washer...and it still does not work. I feel as though I'm being ripped off. Every time I have called to schedule an appointment with A&E I'm given a 4 hour block to wait for a service repairman, which I believe is pretty standard. But then the day of service comes and 3 times they have changed the time to expand the possible service arrival time to a 9 hour wait. Great, just what I wanted to do - spend 8 to 5 on a Saturday waiting for a repairman! They offer no apologies, discounts or refunds.

Why am I going with A&E? Well, I bought my washer and dryer at HH Gregg and this is the company that they recommend in my city. I thought I had an investment and relationship with the company, but all I have after a month of repairs is a ton of dirty laundry and a broke washer. I have called and complained to HH Gregg corporate as well.

I have asked to talk to a A&E technical manager, customer service states that the technical manager will call me back - but he never does. I have asked to talk to the A&E corporate office. The A&E customer service agent in Columbus (Jenifer) refuses to give me a name, phone number or e-mail address to their corporate office. All I get is a mailing address. Thanks A&E; this really shows you care about me and my issues. I look forward to hearing from my letter in 5 to 10 business days, if you respond at all! I will never buy another product that is linked to A&E!

in september of 01 I moved into a appartment complex in Deerfield Illinois. Right after i moved in the manager was notified by me that there was a continuous scent of gas from the range. I called the gas co. and they DC forever saying it was dangerous and unsafe to repair. EIGHT months i had no stove and finally he put in another, exactly the same! Right away the same issue, and I was blamed again for doing something wrong...
A repair man from whirlpool repair service did make a house call and did nothing at all..though they clame to have never been here. I am unsure when that was and who. In august of 2007 I was called home by the fire dept. The city block was blocked off because of the ranges gas leak. I called the company the next day, but now my brother owned the unit and we had no proof of purchase. They were rude and I hung up. My oven has remained a shelving unit for pans not used and hanging rags from colorfully. It was never replaced or repaired. I felt that I had no options and then I got laid off after 6 years, my car was unrepairable and had trouble finding a job so I could not afford another range.
After years my mother also is close to passing away and now I am concerned about the dinner after the funeral. I have no place to cook food.
SO I CALLED JAMIE AT SAFETY DIVISION OF WHIRLPOOL. I tried to explain the urgency now and that a lawyer, mr. birndorf, felt that since the equiptment is dangerous it is there place to replace it with a safer style.
So Jamie had the repair co. come out and that was just like before except so many parts were defective and now out of stock. They asked me to pay 150.00 and they would replace it for me. In other terms pay there cost.
I am not going to do that, i already did not sue them for the window that was ruined when FD broke in to save my dogs in 07!
I obviously have made mistakes, my mother's illness and being out of work as over shadowed my choices. That is my fault. I am ashamed that they don't feel the need to help me. The ranges should be recalled or investigated since i had 2 in a row with exact issues.

Dear
sir/mam
I am sri soumya ranjan sahoo, living in orissa bhubaneswar I am using almost all your product from last 5 years. I have purchased a whirlpool patinum window wawr18g30 | 1.5 ton platinum model on 07-04-2009, from rajpath moters bhubaneswar, after installation of a. c it's found that the front grill of a. c is not properly set, then I call back to authorized service people from whirlpool service center, they came and attain the call and try to adjust the cabinet but instead of solving the problem they damaged the cabinet and front panel grill of my brand new ac.

So I need urgently to replace of both cabinet of the ac and front grill

I am writting this mail because your authorized service people, not properly attain my grievances.

So I am requesting to you kindly look after this matter from top leavel to solve my problem as fast as possible.

Your's faithfully
Soumya ranjan sahoo
444 (p) paika nagar
Unit-8
Bhubaneswar
Orissa.
Phone:[protected]/[protected]

I am dissapointed with the Whirlpool prodects we have. We moved into a new home 4 years ago. The home had brand new Whirlpool appliances - double oven, dishwasher, and refrigerator. First the double oven went out in less than a year. A repairman came out and repaired it because it was under warranty. I believe they installed a new thermal fuse. It lasted until a couple weeks before Easter and the stove went out a second time. We called Whirlpool (We had a certified electrician who stated the part number of the part needed for that stove by the diagram on the stove. The person on the other end said that part number did not match what the manufacturer had in stock. In other wise there is no such part. Since our friends could not get the part needed, disconnected the broken oven so we could use the good one. Also we almost had a fire in the house. The element kept getting hotter (whiter). I turned the breaker box off and the oven started to cool down. The double overn broke down three times in 4 years.
2) We had a Whirlpool dishwasher. It broke after 3 years and we had to get another one. We bought an industrial washer (KitchenAid). In less than a year the motor went out on it. Did Whirlpool buy out KitchenAid? My point is in three years the Whirlpool dishwasher had to be replaced.
3) We also own a Whirlpool refrigerator/ freezer, side by side. First the freezer went out and then the refrigerator stopped working. We had someone come in and he said the relay went out in it. We had a friend do it because we were told the warranty expired on the refrigerator and it cost us $100 just to have one of your servicement come out, so we had a friend look at the refrigerator. The frigde works fine now.
My point in this is we have three Whirlpool products and three of them broke down. I realize things will break down, but in this short of time? We owned a used stove when we married in 1979 and had it until 2004. The only thing we had to do on it is replace the heating element. One or two of the burners did not work, but they broke after the year 2000. We are very disappointed in your products.
We did not feel Whirlpool was a great help to us when we called and asked for help. We will probably get other products other than Whirlpool.

Sincerely,
Stephen Giegerich

I asked Whirlpool for replacement part for my range/stove and was informed that it would cost me $484.00 plus $69 for special handling. This is blackmail and highway robbery combined. They gave me a clear message that they do not want to support spare part end of their business and now I have no choice but to buy from a non-American company that honors their obligation properly. And this is not the only such incident with our Whirlpool products. Previously we have had problems with their washers and dryers and received shoddy response from them.

I highly recommend people to stay away fro Whirlpool products. Period.

I purchased a front loader washer and dryer from rent a center in Ironton Ohio under the conditions that they were in good shape. Well it took them 3 days to find a washer and they found it at the ashland ky store. I specifically asked them to make sure that they were in good shape. Because they claimed that they did not have new ones. And i want to buy them not just rent them. Well of course they did not have new ones so they claimed that these were in good shape. B-4 they even got off the truck...i called because they were scratched up all to pieces and also had big dents in the dryer! They stated to me that they would look for more but they are not carrying this product no more. But they stated to me that they have new ones on the Cabrios front loaders and they would see what they can do./As to my surprise they were going to be double! on the price of what i was already paying! i explained to them that I want to eventually buy them and i do not want someone else's problems! Well I have contacted customer svc to no avail and never got a call back! So I spoke to the salesman again today and he stated that the GM will not let me have the new Cabrios for the same price or a little more than I was paying... so I told them that to come and get these cause i am not going to have something that does not work like it is supposed to and the washer will not ring out properly and the dryer is knocking on the top of the drum! It is not my fault that these are abused by other people b-4 I got them and I should not have to have someone elses problems! They should go ahead and honor the Cabrios to me since the advertisement states they the merchandise is new! And I will certainly tell others not to go there to get their merchandise because they do not back up their word on nothing!
Deborah Adkins

I purchased a whirlpool washing machine in the year 2007. Upon having my repair issue's & purchasing a waranty renewal agreement, (after the repurchase) I was then informed that I wouldn't be able to use the service due to other administrative details.

I called whirlpool's hot line for customer service, only to find very rude unconsiderate sales person's with little or no regard to customer service. The only human response I was to encounter that day was very rude man with small concern for a paying customer. I was literally hung up on twice, & not until I insisted on a refund was I given any decent response for my concern at all. The same man who hung up on me had the odassity to insinuate that as a costomer of whirlpool I hadn't had the comprehensive ability to use my warantty information in the correct manner, (as if there is actually a correct way) and that was actually why I was having problem scheduling service.

I am very disgustd with the experience I was forced to endure & I hope that anyone else who has had the same problem will benifit from this copmlaint.

January 26, 2008 we purchased a Whirlpool Built-in convection oven. Cost 1500.00. February 26, 2009 oven quit working. Have been trying to get assitance and/or answers from Whirlpool techs. But since my 1 year warranty has expired they don't even want to waste their time talking with me. Other than to tell me I should have purchased the extended warranty. Well maybe I should have, but after spending 15oo.oo for what I thought was a superior product I expected the oven to last longer than this. Especially since the Oven that was replaced was 30 yrs old (Fridgeaire) and was still working (never had a problem, didn't even replace the elements) - I just wanted to update. Bad mistake. Anyways what happened with this new oven (garbage) was the Thermal fuse failed. This is a tiny tiny part, made of aluminium and a coupla small wires (not complicated at all - probably cost 2 or 3 dollars in materials to make) so I go to Sears canada in Halifax (Parts store) and they sell me the replacement part for $85.oo) Here I am ripped off for the second time. "Fool me once - Shame on you Fool me twice - Shame on me" Good words to live by for sure. Anyways all that being said I am glad that I have had this happen when it did as I am now looking to purchase a new washer and dryer and had, up to this point, planned on purchasing the Whirlpool front loading W&D - But now I know better. You think you're spending big bucks to get a high quality product, but this is certainly not the case with whirlpool, all they have is the big price tag, and they forget the "high quality" part of the deal. One thing I hope comes out of this recession is that these manufacturers (who don't have any or very poor customer service) (take a look at GM and learn from their mistakes) won't be around for long, they are ripping off the very people they need in order to survivie. Please please reconsider before purchasing any Whirlpool product.

Signed a very very unhappy Whirlpool customer