Wish
Reviews and Complaints

Placed an order in December for about 23 items that came to $188. When I looked at my bank statement, it says I'm charged twice for this order. I contacted wish letting them know the order had been duplicated, and I would like to cancel one of them. They told me neither order could be canceled bc they had already been processed and I must wait for ALL 46 items to arrive. Fast forward to now in April when only a fraction of the things I ordered have arrived. I have been trying to get refunds on a multitude of items that arrived broken, wrong fit, or never showed up at all. Even though I have been emailing them this whole time trying to sort this thing out, they are telling me I get no refund for the items that never arrived bc it's been past 30 days and I can't return anything after 30 days. Wait what?! The items never arrived, so now I'm being told oh well. You payed for crap you that didn't arrive or that was duplicated and I don't want it, but oh well that's not our fault?! This company is the biggest scam ever!

I want my money refunded i am not paying for junk [protected]@gmail.com you are charging me 72.00 42.00 etc i am 67and i cannot afford to be ripped off wish advertises false prices i just want arefund for all the womans tops i bought i do not know how to take pictures i am 67 all these tops are very cheap made are small enough to fit a barbie doll if you can contact me at [protected] diane sams

I've logged in to wish 7 days in a row and made sure to put items in my cart everyday. I am a normal wish customer and I currently have 38 items in my cart. I go on to pay for all of my items after my seven day log in, and all of the stamps are gone and I do not get any type of bonus. This is extremely frustrating as I will only now buy one or two items instead of everything that I wanted.

Hello, And wanted to buy some producer from the store. Everything is processed well but after a few days they tell me that you can not proceed. He asks me for an email and a summary of my bank account of a purchase already made with you. But never what has been done is my first time in the application.
How can I proceed or what should I do to be able to buy the products?
The same today I am reimbursed.
Thank you

PS: The card has a balance (paypal also)

Sorry my English not is a good

I was on the app for geek. Which is a wish.com site on March 22, 2018 and purchased the ad with the cell phone. I screen shot the item description I purchased and it was in English and stated it was a an actual cell phone. Then about a week or so went by and I went back to my app to see the status of my order and I noticed the ad for the item had changed, it was now on Spanish. The whole ad has been changed. I then preceded to contact customer support through the app to question why the ad changed and to verify the item was still a cell phone that was being sent to me. I got a response advising me it is now a cable for the cell phone. I provided the customer support rep with my screenshots and explained how the ad changed since I purchased it. They advised that I need to wait for the item to be delivered and sent them a photo of it. I then requested multiple times to be refunded or send me the item I actually ordered. I have not gotten any resolution to this issue as of yet. This is illegal! I will never order from Wish.com or any affiliated company ever again. I still am owed a refund or the item I actually ordered. I have attached the English ad which is the one ordered and also a image ad in Spanish which is what they changed it too after I purchased.

I purchased the product on February 2018 and I canceled it on the same day. Because it was the wrong size.
I reorder it on March 2 2018 I got March 26 2018 it was nothing like it was advertise was I ask to return it and a refund we are now in April 10 2018 and still have not received a refund. They say that I got a refund in February and yes I did but I was charged in March 2 for the second order it's on my bank statement. So I want this done right.
Liliana Gutierrez

I ordered a dash cam supposed to have a 32Gb Sd card it did not and I paid more for it than it was supposed to be I can't get customer service to do anything I want my money back no instructions to return item I believe they are scamming people and should not be able to have an app on Facebook does anyone have a phone number for these people?I have tried to get customer service with no response they send my emails back and tell me to let them know if I'm satisfied. Well no I'm not I'm very upset with them for not trying to resolve the problem.

I have ordered and paid the amount for Watch through WISH website.

The order was done in Feb month. Till now the item is not delivered.

Can you please check and let me know the status. By when the item will be delivered.

My Contact No : [protected]

Order and shipping details as follows

order id ; 5a76b2773ed449dcd5e37cd
shipping address

hno 26-236/1 near old panchayathi office
vijayawada

This. Is my third attempt to contact someone about my order its been over two months my order was for over 100.00 dollars and when I checked the status of it it told me refunded this is the second time this has happened the first time my money was put back on my account but this time im getting the run around i want my money it back on my account I have used wish before this order and have received my things with no problems but for some reason im having issues please contact me asap or I will be contacting my attorney

I received a really nice coat but it is the wrong size. I ordered an extra large. I received a very small . When I looked back on line it had shown xs-l was what I ordered. It is from China. Have not been able to contact them as my order is on PC not app. They want a picture and I can't give them one, so the problem couldn't be processed. They apparently don't have an exchange system set up. I wanted an address to return it to, again I can't get an answer. The customer service number is a recording--no help. I have other things coming that do not require size. The coat did come on time so I believe the others will be on time.

I think you guys should get a lawyer, that's what i'm doing, this is crazy I never got my shirt they just kept my money.I emailed them again and asked them them if this is some kind of scam never got a response for the shirt.unfortunately when I ordered my shirt I had also ordered other stuff theirs a pair of pants that are to small, so I emailed them and asked them how to return it to get a bigger size, they asked me for a picture I took one and sent it in, after that never heard from them again.

I had ordered a backpack and I received a phone case that wasn't even for my phone. I returned the package and I still haven't received my refund. This is very upsetting I love to shop on wish and I returned the incorrect item as instructed. I probably will delete the wish app and never shop on there again! This is super frustrating and it's quite irritating that I can't even get my money back for an incorrect item that I didn't even purchase.

I ordered several items on March 30. My bank account has already been debited the $45.75. To date I have yet to receive my order. I ordered books from another company 4 days later, and got them today. Where is my order? I am really upset and would like to have my order! I ordered a Goofy t-shirt; 8 pair of F--k You socks, and a black baseball type hat with devil horns.These are intended as presents. Please, Please look into this.

Two orders I placed seem to have been returned.

One Order says it has an Insufficient address but I have my COMPLETE address listed with my Home Phone Number on my Profile (this has happened before where my mailing address was incomplete).

And information regarding my second Order says It was Out For Delivery on March 30, 2018, but I NEVER received a Postal Notification of a Delivery Attempt, and today is April 9, 2018!

I'm missing a bout 7-8 items that have been paid for or they where almost delivered when my account got deleted, and I paid for them, they saying i didn't...my name is Rhonda History, , all items I've ordered come to same address and Dept card...it's going on 3 months now, I finally got one of my missing items that they said i didn't pay for 4/5/18, I had to open the item in the order page to get the confirmation number for them then I refunded right away... only way I knew how to get the numbers...I love wish ...but I just want my items...listed on my page...call the stores they will have records of my name address..etc.. please do right by me...all I ask.. just one of the items on my list.. Thank you very much... sincerely Rhonda History.

This refund was done by Wish on March 29, 2018.
I am a Merchant and a customer had bought 200 pcs, 100 sets of love birds wedding favors from my store. The customers received the item and said that 7 sets of the 100 sets were damaged. Wish did not say anything to me and fully refunded the customer. They sent me a notice saying that items does not match and that is the reason they had fully refunded the customer.

Customer ordered 200 pcs which is 100 sets with White ribbons, It clearly stated in the description that it is 100 sets for $156.00.

If wish had told me I would have personally sent 7 sets or partial refund the customer. Now the customer has 100 set of my products and a full refund.

I have been explaining this to wish like one hundred time and not one is listening to me. Both Wish and this customer had ripped me off.

Now I am seeking my payment or the return of my products but wish kept on not giving a straight answer. They gave away my products for free and I am at a lost.

They kept on sending me their policies but it doesnt pertain to my situation. My products matched the exact products the customer received. I understand that 7 set were damaged but I could have fixed that but wish didnt gave me the opportunity and now they are ignoring my requests.

First picture is what the customer received and second picture is the item I sell on Wish with description

My website is www.salelab.ca/

I have about 12 items in my cart. I want to pay by Visa. I am an existing member - Over $200.00 purchase in 2017. I don't use pay pal or an android - I pay by Visa just as before. Please send the items in cart ASAP. Thank you. [protected]@yahoo.com---- Ida Riewe----[protected] (home #). It seems like my complaint is too short. Please send me my cart items on your Wish web-site.

I purchased what was listed witch was a 70in smart TV. ...but after a few hours the product was charged to ear bud witch I was told would be refunded I also ordered other items and it says your refund was processed and should appear in to my account . I contacted the card company and nothing appeared but a transaction of a dollar. I receive a message saying that they understand the situation and would take the necessary action to resolve this matter witch never happened please help me

I have a charge on my bank account that I did not authorize. I have filed a fraud charge with my bank. It is very concerning to me that you do NOT have a 800 phone number that you can contact someone on. You have to go to the app and send an email. Well I don't have an app because I have not used your company.
I need someone way to get ahold of someone so that I can get my MONEY back!