Wish’s earns a 1.1-star rating from 4437 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
no response to questions re: most recent order
After nearly a dozen inquiries, i am still unsure about whether I received credit for the many items I ordered that did not work. The items include 2 phone chargers, a selfie stick and pumice stone (plastic, no pumice) cuticle pushers. I could go on and on about the problems I've experienced with wish.com. I was left with no charger for my phone because of the poor quality of the items you sell. I did not request a refund for the eyeshadow, but it produces absolutely no color when I apply it. It appears to actually be invisible. I don't know what to think about an item listed as pumice when it contains plastic - not pumice. They are worthless. I ordered a shirt months ago in extra large. My thin, young teen can barely wear the shirt. I receive emails in languages I cannot even determine. I speak English, this is the US, and I expect my emails and messages to be in English. I am asking for a refund of the items listed above. My email address is deon.[protected]@gmail.com.
It doesn't matter how inexpensive an item is if it doesn't work. Wish.com has a very questionable reputation and I will never order from you again.
salt and pepper grinders
I bought salt and pepper grinders. The title and description said salt and pepper grinders. I received on grinder. I contacted i was told the description say one grinder only. I checked again and same as what i read. They refuse to handle my complaint so im in the process of returning ever product bought. Its about $1000. I refuse to buy from bait and switch companies.
pokeball power bank size 10000mah
Tracking number Lt595245971cn has not been shipped to my place of residence and i have placed my order December 14th of 2016 and it said my order was processed on December 16th of 2016 and it is now January 26th of 2017 and i have still not received my order and its very upsetting when i order something and it doesn't come when it is supposed to its very upsetting
service
I ordered some clothes for my daughters. Some of them do not fit properly. It is so difficult to send them back for a refund. They only sent one shipping label and told me to take pictures of each item I want to send back. Then send them a picture and another one of the pkg to send to them with the shipping label on it!
I have no way of doing this, and would just like to use one label, sending in one pkg!
Please advise... It makes me mad that you can't actually talk to a person!
January 24th, 2017
3d rose king size bed set
I had ordered this 3D rose bed set for my Mother who has cancer so she would have a beautiful bed to get into cause she may not have much longer with us and she's never had a beautiful bed set before! So this meant a lot to be able to do this for her! However we only recieved sheets and pillow cases, no comforter! I want the comforter to make the set complete for my Mother, please! Can you please help me to complete the set by sending me the matching king size 3D rose comforter please! Your help & prompt b attention to this mistake will be so very much appreciated! Please let me know something as soon as possible! Thank You & God Bless You! Do I have to reorder one or what? It already been paíd for once. Thank You
Mrs. Cindy Baker
facial mask
I never received my order after you charged my credit card and sent me a confirmation. I have been trying to reach you without success. I received a message from you on 12/20, indicating that I would receive my order between 12/[protected]. It is january 26th 2017, and I have not revived it yet. I ordered the Black Deep Clarifying Mask. Please contact me immediately. Email [protected]@gmail
wish.com
I am writing to let you and your organization know that I have been waiting for an order since Dec 24, 2016. I am also waiting to hear something from you in regards to a new delivery date. The items I am looking for are three different Joker hoodies, a 14 PC set of figures from the The Secret Life of Pets, and a pair of purple teardrop earrings.
My name is Linda Krueger
[protected]@yahoo.com or
[protected]
Thank you for your time and attention to this matter. Looking forward to receiving my merchandise soon.
dreadful business!!
People, beware and do not trust this company Wish, I bought several items from their website and did not receive my order. They stole my money and I can't reach anyone from Wish to get a refund. I did not see all these reviews and had no idea that Wish was a scam organisation. Next time I will definitely spend some time and check the reviews.
My order was made on December 15 and it is now late January and I really doubt that I'll get my stuff. Very bad experience and I still can't believe that companies like Wish are allowed to do business! Avoid and stay away!
three thumbs up flexible phone mounts
After telling wish.com over 50 times that the gift card that was used to purchase these three items was no longer in existence they are not sending my product they're trying to refund the money to the card that no longer exist when they've been given a alternative route to put the money back into my PayPal account which they're refusing to do this is order number 9 10 and 11 order 1 2 3 4 5 and 6 I either did not receive or I received the wrong item and that was on five different things this is by far the worst company I have ever come across you can't even speak to a human being who speaks and reads clear English my next stop is to complain to the Better Business Bureau I want my product not the money
breadleaf
Transaction I.D. 44B05299ss654590w
Invoice I.D. 5873b4cc05b53f277435483
Purchased Jan. 09 paid threw my Paypal account with a visa for 35.60
The items I received were broke, purchased 2. Shipping container was not damaged and was just a bag with wrapping around the items I would like a refund or replacements. The items arrived today and I am giving y'all a chance to handle this before I go threw Paypal. Thank you, My account is under Teresa Evans-367 Songbird Road-Palatka Florida 32177. All the transaction and invoice I.D.'s came from my Paypal account and order took place Jan. 09/2017. UPS tracking number is LT718140563CN
not a product issue
I had the wish app installed to my phone and for the most part I love it. But due to business I had to delete the app so I can download other things once my business was done I reinstall the Wish app because I had made previous orders and wanted to check and see the status of them when I reloaded the app I wanted to use the same email and I had originally signed up with. I've done this before and had no problems but now when I try to login it says it cannot recognize my email address even when I try to reset my password. Please help me either I would like the products that I ordered or I would like a refund, But I don't know how that's possible if the system does not recognize my email address please contact me at [protected] or at my email and [protected]@yahoo.com
product details
I am attempting to purchase the product shown below the description states it comes with one base and 4 poles does it come with the connection pieces that you need to connect the poles as shown in the picture I do not want to waste my time and money purchasing it if it does not include the key factors to connect the poles together the picture shows theme but the description does not include them
pxp
Hello. My sister in law ordered her son a pxp in the middle of December. I believe December 15. I believe the price was $13 plus $5 for shipping. It was suppose to arrive by the end of December but she never received it. She says she has no tracking number and did not use an email. Her name is Senada Sutton and she signed in by her Facebook account and she used my card to purchase the item. I used the same card to purchase items on wish as well. How do she go about getting a refund? No one seems to be able to help.
Sent from Yahoo Mail on Android
order i. d. 58471fdaf0ae7872bd164eb4
I ordered 2 products from wish in Dec. and it was suppose to be here in between Dec30 and Jan.9 and I still have not received my products. when i go to tracking it wont let me open the page.
order # 58471fdaf0ae7872bd164eb4
tracking#LM193097355CN
I order 2 products and it is only giving me 1 in the picture.
This is my first and last time I order from Wish and I would like a refund
products
All I'm going to say is this: Either I have a very sensitive nose or everything made in China literally smells terrible. That's it that's what I want to say and it's the truth every time I've gotten items from wish.com theyve smelled so bad that I'd end up throwing them away bc the stench is THAT STRONG. Imean...everything smells terrible. I know that sounds odd, yes you're right. But I also know this doesn't happen when I order from a US seller, be it eBay or Amazon, or a company based in the USA.
If you have any kind of lung or breathing problems do not order from them. Srsly don't even take a chance, their merchandise their products smell so bad it sends me straight into an asthma attack. The stuff that will get me the sickest- is anything that's plastic. Well it's not REALLY plastic of course. Nonetheless, every single item from wish.Com smells to high heaven. I know BETTER NOW. I will pay more for items made in the USA and no where else. It's not worth the stress the time and energy anything I'd rather pay more and suffer Less.
Rule of thumb- you get what you pay for. Wish.Com confirmed this.
Hope that helps someone
unauthorised purchases
A number of purchases were made using my account totaling £722.85 of which l did not do it personally but l found out on my email that a very large order has been purchased - l sent an email about this unauthorised purchase ! Under normal cases, this bill by far l could manage to pay for it and as such, l am asking that all order be cancelled because people did not authorise the purchase of these orders .
requesting to allow debit card and cash on delivery option
Hello Sir/Mam, I would like to buy products in wish, but couldn't order any of the products, because of only one option that is credit card.I don't have credit card to buy any of the products.I would request you to allow debit cards /cash on delivery option aswell. I would like to buy more number of products from wish. I hope you people will consider my concern.
Read full review of Wish and 4 commentsboots
I ordered a pair of boots on the 24th of December an i still have not received it. When it was almost time for it to be delivered, I received an email saying there was a delay with the delivery date. My package was suppose to arrive on the 17th. It's the20th an i have not received my package nor have I received an email about where it is it when it's going to arrive. I would like my money back. I have never had to wait this long or go through this many problems with anything I have ordered online. I need somebody to tell me something.
not being able to purchase anything
My account with Wish says it was used by fraud and won't let me purchase anything. I have bought a lot of things from wish and now they are not letting me purchase anything. I pay through paypal and they want a copy of my debit card which I do not use on Wish. I need to get this resolved so I can again start purchasing things. I live alone and I am the only one that uses this computer. I like the products and would like to continue shopping so if you could get this resolved it would be greatly appreciated.
smart watch
I sent an email earlier about the smart watch I received yesterday, 01/19/2017. However, it did not work. It was on charge for 24 hours and I kept checking it every 2 hours which was suppose to take that amount of time to charged. Even this afternoon, it still would not come on.
The package it came in from hulyuan, huaide road, second industrial zone on the third floor, shenzhen guangdong
China518111
[protected] customs information available on attachedcn22.
Tracking # lt462741330cn. Thank you for your attention in this matter.
Wish Reviews 0
If you represent Wish, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Wish
One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.
Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.
In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.
Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.
Overview of Wish complaint handling
-
Wish Contacts
-
Wish phone numbers+1 (917) 533-5998+1 (917) 533-5998Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone numberVp Communications+1 (800) 266-0172+1 (800) 266-0172Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone numberCustomer Support
-
Wish emailsDPO@wish.com100%Confidence score: 100%Data Protection Officer contactsupport@wish.com92%Confidence score: 92%Support
-
Wish addressOne Sansome Street, 40th Fl, San Francisco, California, 94104, United States
-
Wish social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 04, 2024
- View all Wish contacts
Most discussed Wish complaints
Item ordered on 2020-04-28Recent comments about Wish company
I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!