Wish
Reviews and Complaints

HELLO. I have written many tims WISH support service, but they still haven't
given me the answer. I ordered a laptop on 14 january and send me a laptop
that does not match the quality. On a laptop the battery does not charge, only
works when it is connected to electricity. They wrote to me that they sent a letter to email on how to return the laptop but my email is incorrect there . I wanted to change my email but I can't do it because I don'treceive a confirmation email, since initially I wrote an email with an error and I just can't get an email at this email address. I ask for help from Wish support team about five times, but they never answered me. They also an January 18 from my card 33dollars 86 cents . Although my last purchase was JANUARY 14. I didn't make any puchases January 18. I ask to understand and return me money for laptop or exchange it for another laptop and return my 33 dollars to 86 cents for which I did not make purchases . THANK YOU . I can't provide correspondence with WISH since they did not answer me .

I have sent 24 messages to your customer support email to try and receive access to my account. When I try logging in it tells me a password reset email has been sent, however these emails never arrive. Yesterday I sent an ID photograph as requested so you would be able to unblock my account. Please refer to emails from my address Sofie.[protected]@yahoo.com to support@wish.com or if you would prefer I can forward them on to an alternative email address?
I await a prompt reply

Regards
Sofie

This pass week I have received emails claiming I ordered something that I did not order. The address for shipping is in Russia. I have changed my PayPal password, but I am still getting notices that I have ordered things. What should I do? I have been a buyer with Wish for many years and have not experienced this problem before. Please have Wish check into how someone in Russia is using my email through Wish. Diane Ruimveld [protected]@aol.com

I purchased a pair of running shoes on the 20-11-19 the order was processed on the
20-11-19 . Order number 5dd5074d93599d3062afe113, amount $46.55 AUD. The refund was issued on the 11-1-20 and still haven't received it. I have over $250 worth of items in my with cart, but I'm not willing to make any further purchases until I receive my refund. It my first time using wish online shopping and I hasn't a pleasant one sofar . I would appreciate it if this can be resolved so I can make further purchases and have a better experience in the future

I ordered a gift on wish as my friends had often spoke about how they used this online shopping app and I thought it would be a great idea. I placed my order on a gift that my loved one has been wanting for a long period of time. The order was placed on the 4th of December 2019. Within an hour my money had been deducted out of my account and the order processed. The original due date on these items was the 29th of January 2020 and then the 1st of Feb 2020.However when I logged in to track my order the tracking was still where it was when I last checked in and my delivery date on one of the products had been extended without my knowledge. I was not emailed or had any communication whatsoever from wish on my orders. I am highly disappointed as I was really looking forward to give ING this to a very important person on a specific date. I had to then make alternative arrangements as a gift. It is just disappointing for trying something out for the first time when you hear so highly of this place to be sitting with a problem of not receiving what you paid for. At the end of the day I am just disappointed at the fact that no one could have been bothered to inform me.

This is been going on for better than 3 months I did absolutely everything they told me to do I've sent in a picture of my driver's license of sending my card information emailed them I've tried calling and I'm not getting nothing every single time I've tried to put in a new debit card it keeps telling me I have to go to wish payment issues and when I go there that still don't help when you call him if they don't answer or something's wrong with their phone I've emailed them over and over again and they still keep telling me the same damn thing I've read their policy thing I'm telling you 20 something times I need help I either need them to put my credit or debit card back on there or they need to let me use my wish Akash that I have and then I will delete their app but I'm not going to lose the money that I've already got with them because somebody don't know what they're doing I'd appreciate it if y'all could help somehow

Everytime I try to checkout my items it says there's a problem with my user account and I should contact wish payment to resolve the issue with the payment. I did that a number of times but no response. I have uploaded photos of my bank statement and proof of last purchase with wish but still nothing. Have uploaded photo of my Oscar bt still no difference don't know what to do anymore. Please let me know what's going on.

I placed and order on the 12/01/2020 but I cancelled it and cleared my cart. I was debited three(3) times on the 21/01/2020 (2100 naira on each debit).i sent a message to wish(Wish customer support) but no comforting reply. And today 29/01/2020 1 was debited again by wish(4388.34 naira) on items i have no clue about. Customers support is not helping. And i need a refund for all the debits i have received thank you

I ordered a pet bed and magmatic eyelashes a month ago have not received. I dont understand why I have make my complaints 300 words. I order a pet bed and magmatic eyelashes that were free and just paid shipping. A month ago is just ridiculous. I know that I just paid shipping but that was the deal. I should receive my order just like everyone else.

I place my order and it always appear tat there is something wrong on my account. I don't have any problem like this before when I order several times. I tried multiple times but still have problem. What should I do? Is there possible way to fix this problem? So that I can continue my oder. Hoping for your response. And hope I can fix the problem. I wanted to order some clothes from there.

I wanted to still get more items and when I went to my cart, it automatically payed for me. So, I had sent an email the Wish and it said "For customer service, you have to contact www.wish.com/transaction by clicking Contact Support". I just want to have my money back and my items back in my cart. If I could get that back, it would be nice.
Thanks,

Amiyah Brown

My name is: Sally-Anne Burris
email: sally.[protected]@protonmail.com

I have emailed this company over the last 2 weeks after receiving goods that were below standard and were to small. I have asked on numerous occasions for them to provide me with return details but they have blocked me to the point where it is beyond reasonable.

An example, after the third time of asking how do i return these items and being told i would need to apply for permission and have to send photos of each item and the labels for each item i became very frustrated because it became evident they were playing with me and stalling from supplying me with the details i needed...I then sent a message through the chat saying...please tell me now how i return all the items that are too small for me.

The woman said to me...I dont understand what you are asking me for. I again repeated, please give me the address i return the items i purchased to, she again said i am sorry dont understand what you want.

I then received an email asking if i was happy they had now resolved my issue. I emailed again asking for the method to return, i had no reply.

I then sent an email with every item that was to small, with photos of the labels and again asked them for a refund. They still havent replied to tell me how i return the products. On the website it is designed to loose customers, you have to go through numerous areas, links say, return your goods. You clink on the link then it takes to a page thats irrelevant, you go back and clink on another link that says something that looks like it may take you to the returns page and again it leads you to a completely irrelevant area.

I have reached a point where this dreadful company has angered me so much i have packed the items and they are ready to be posted to WISH head office, which will need a signature when they arrive. I have also begun preparing a trade complaint to the US government.

I am a journalist, i have done some research and have found that this company is trading in a way that goes against legal requirements and has a mass of people who are complaining, so i am in the process of setting up social media accounts which i will push into the world asking for people who WISH have stolen from to join a campaign directed at the US government. Governments need to take responsibility for illegal trade actions and be accountable for allowing them to continue operating .

I have 9 items that are not up to standard or are not the size the company says they are.

I want my money back and i want this company held accountable and stopped by the countries they trade in.

I was trying several times now to place an order on wish but all me enforce is nothing, I can only see message that my transaction failed because my transaction card is not permitted, why may be you this people not won't me in your company may be is because you have enough customers that's why you are all way try to redirect me to my user account no problems keep it up thanks.

I submitted a refund request on the 11/01/2020 and you still refuse to engage with me by providing details of how to return the tablet.

I will continue until you accept the faulty tablet back for a full refund - I will not give up even if I have to fly out personally out of principle and get my money back from you.

Please resolve this dispute asap.

Order #: 5e03d968c18ca8221099a232

I have not had any confirmation about this. I was supposed to get a post letting me know if I was going to get any of the 50cent specials within 24 hours. I didn't receive any message in that time or since. The money however was taken from my account the next day. I would like to know the shipping # and expected date. This is my second time using wish and I'm hoping all goes well.

Mikki Harper

Gentili Signori,
Ho ricevuto il telefono, molto carino, un solo problema dopo pochi giorni ha smesso di funzionare.
Prima si accendeva da solo, poi anche se io lo spengevo si riaccendeva sempre, adesso non si accende ne ricarica più. Credo che sia difettoso quindi vorrei che fosse sostituito. Attendo vostre comunicazioni grazie e saluti

Stefano Biancalani
Via F.lli Zeno, 8
50127 Firenze

Why did I only get a.78 cent refund? The wig I was charged for and that you sent was $24.68. I only looked at the wig and did not authorize this purchase to the best of my knowledge. How did this go through? I expect a full refund - the 78 cents you refunded me so far (asap.) if you want this back it will be at your expense.

Please don't tell me again that it was already sent. I did not ask you to send this nor did I agree to pay for it.

$0.78 was refunded on january 10, 2020 to mastercard x-6457.
Paid withcapital one mastercardmastercard credit card x-6457you'll see "paypal *wish" on your card statement. Ship todarleen novak

3045 sunset lane
Schenectady, ny 12303
United states
Manage wish payments
Categoryretailtransaction id3yr69598fx3923722
Seller infowishhttp://www.wish.comInvoice id5e196890d4c5084a45a5ac59
Purchase details

Purchase on wish
$24.68

Total

$24.68

Purchased a plant water meter on December 20 2019. Was advised that shipment would be about the middle of January. Order #5dfcef744133e09da040dbec. The total amount of the purchase was $10.53. It was to be shipped to Dakota Moore 307 38 King St. W, Stoney Creek, Ontario, Canada L8G1H6. It was also charge to my credit card December 20/19. If you would like to have the reference number to my credit card I can supply that also.

Very disappointed in your service and not being able to get an answer. Have been dealing with Amazon for 2 years now and that is a company that is reliable, straight forward and honest. Which I find you are not at this point.

Also went on the reviews for your company and found quite a few unsatisfied customers.:)

lets have an appropriate response in the next couple of weeks

DO NOT BUY FROM WISH!

This is the second time my Wish account has been hacked. This time the hackers changed my password and the email to my account so I couldn't get the password reset email. Since I couldn't access my account by desktop or app I sent their customer service dept an email. They sent an automated reply telling me to use the app.

I sent them several more emails and they always replied in French so I used a translator and it was another automated reply to use the app. Finally I got kinda forceful because they locked my account. I realize why but instead of fixing the email and password as I requested so I could access my account and get my barcode to pick up the items I requested they told me, in French again, to send a copy of my picture ID. I have asked what they will do with it but their response was another automated replay that said "Your request has been updated. To add more comments, please respond to this email." This is the same response I got for over a week. Now I don't know what is going to happen to the orders I have in process, I don't know if they will refund my money to me, or charge me a restocking fee.

I also had a damaged item but they never communicated what was going to happen about refund, I have items that have not shown up and I cannot tell them on the app since I can't access my account (that is the only way they will accept this type of issue) so I don't guess I will get my money back on those items.

I have spend a lot money with Wish but once you have a problem they are not good to deal with.

I don't trust them. They do not communicate. They don't have a secure website, they force you to save your payment method to your account which leaves it open to anyone. Then you can't call them, you can't email them, they only want you to use their app. They do not communicate.

This is not a reputable company to deal with. I was stupid to start ordering from them a second time but I never will again.

DO NOT BUY FROM WISH! THEY ARE FRAUDULENT!

I am looking at the lable and one is on top of the other so I cannot read the date. But it was sometime in January. It is a light bar for under the cabinet and it does not work. I would like to return the light bar and get a refund for that. Also recieved a blouse On January 22, 2020 I recieved the blouse and it did not fit. It is a stripped top. I cannot send a photo of anything becasue I dont know how to do this.
Thank You for taking the time to read my complaint.
Elaine M. Lewis
5208 Williams Place
Godfrey, il. 62035
[protected]