Wish
Reviews and Complaints

I returned everything that wish requested me to return, I return the pillowcases with the rug that I ordered they refunded the rug but not the pillowcases, their stating that I needed a shipping label for each product how, and they sent me everything combined and I thought it was ok to send it back like that, I have sent pictures of the product, receipts and tracking number but no refund, where is the customer service here! They keep giving me the run around!

Hello,
On 19th July recived my order : trainers size 42 UK, (order number i60e74eb6ffcbb681b3dc6cab.)

The theiners were about 2 sizes too small so I want to return them. I have starterd the return process a few days afterwords via Support button on the Wish website. The company answered using artificial intelligence convinicing me that the product was okay and tried to finish the convensartion. I have to send another 10 email with pictures of of products and screen shot of links which suppose to provide a return lable, but do not work. I restarted the whole return process few times, because the system do not allow to conitinue communication, after Wish's response.

I contacted Wish also dirrectly from my email writing about my problem to [protected]@wish.com.
It took ma awful lot of time and effort but it did not get me anywhere.
It is a breach of T&C and my consumer's rights. Wish gives you 30-day-s return slot, but it does not look like is available in practice. I believe this is to put the customers off from returning items. The system is designed to make the customer tired.

I still need help with returning my item and therefore would be gratful for your help.

Kind regards,

Mira Faber

This is unaceptable

Email from Wish.com stating item was delivered 8/12/21 @ 5:09pm but did (NOT) find item and called UPS and they stated that the name/address associated with the tracking # was < NOT > a match and it was delivered to a different address. They could not tell me the address it was delivered to ( UPS policy) and said to contact the sender = which is you. I want this straightened out and have that drill set sent to me asap. I think it is a DAMN shame you can not have a "live" person available for something like this.

I bought many items during the month of August and I was somehow restricted and forced to give out my ID. They helped and unblocked my account. But, all my items were refunded and I can't shop freely because I was restricted again on Thursday, August 12th in the same month! What is going on with wish? Why do they keep restricting my account when I already sent them an ID. I want real people on this website to help us and I want the employees of wish to take notice and remove the automated restriction! They are unreasonably making me waste my valuable time and stealing my information by forcing me to send my ID many times because they claim my account is "restricted"! Please help me! I don't know what to do anymore.

I just received 2 products and they are a joke. I also have an order I placed long before these 2 items and sent in asking they cancel the order but there is no actual communication or ability to actually voice your complaint. Just a multiple choice which doesnt allow you to chose what the problem actually is. Everything is just computer generated. I have received nothing of my previous order yet my card was charged July 5 2021 for 361.17. I do not want any products from this firm/internet company after receiving and seeing that the items are not as they are represented on their site but have no way of contacting them to reverse the charge and cancel the order. I am going to contact my bank and see if mastercard cant correct this but not sure how it all works. Also want my credit card off their radar

Pam Welch
[protected]@msn.com
Hope you can help

Wish.com ceo sales shipping cart item eric caldwell ssn1695688 never recieved online order from july august 2021 year please re send address 245e. 8th street erie pa 16503 check all o9nlkine computer orders send them res ident call 81`[protected] email august 11th 2021

My first complaints earlier in the year was not addressed and no refunds made ! Secondly, how on earth will an unamputsted person be sold only one leg feet warmer! I revived just now only one leg of rest warmer I ordered. This is only unbelievable and insulting as, thank God I have two legs not one. So where is the other leg warmer? This is indeed

I have purchased countless items off of wish.com. I have also had ALOT of items that were suppose to be refunded and have not been.
I get emails telling me the item was refunded on such and such date back to my credit card, but there is no proof that any money has been put back in to my account. This has happened numerous times!

I have deactivated my account. Sent photo I'd. And sent numerous message to have my wish plus account cancelled. But they keep taking the 3.79 fee out of my online account. I have been trying to get this taken care of for months. Also I have heard that wish plus has been discontinued. If so you should not be taking any money out for it anyway. I am very upset with this company will not be ordering anything else. Please take care of this matter. neva.[protected]@yahoo.com. Thank you. Neva Cramer.

I have an original Baebody eye gel, purchased from an American company. I liked it and wanted to buy another jar and ordered the Baebody gel from Wish. I had the "gel" delivered on July 31. The volume is ~2 times smaller that of the original one. Although the Wish's label says it is 50 ml (the same as the original one), its volume is only ~25 ml. The content is also different. While the original one feels like a gel, the Wish's one is a creamy, phenol smelling substance. The label is just a paper sticker with a printed copy of the label enclosed into the original item. I consider this as a fraud and I cannot be sure that this cream is not harmful.

The order was placed on May 31st for one item but all items in the cart were charged and ordered. On June 4th, this was realized and the orders were cancelled one by one with notice that they would be refunded in 10-14 business days. I still have not received the refund in my account as of today, July 28, 2021. I would like the money refunded as promised by Wish and returned to my account immediately. I have all the emails showing the items were returned and refunded and have sent multiple emails requesting reimbursement when it was not received within the noted time frame of 10-14 business days. I have called the Customer Service line multiple times, as well, but unfortunately, they do not have a person who answers the phone. I have all emails available to send but there were over 50 items that were charged/cancelled and not sure if you want them all attached here. Please contact me at [protected]@outlook.com and let me know as soon as possible when this will be resolved.

My issue is that the company actually had my order.
I have been asking for days to have the company to just send them the right code and not a refund. This is what I've have continually asked!
I'm not wanting the refund! I am wanting my items that have finally and apparently been delivered to my requested destination originally! I have know idea how you or the delivery has gotten SO Screwed up! But the store has MY items yet After waiting longer then original delivery date, you somehow mange to deliver them yet screw it up by saying I now have a refund! When I had never wanted the refund just my items! FIX THIS and send me the CORRECT QR CODE so I can pick my items up! The store still has them but needs the right QR code

This is the second counterfeit item I've received through Wish.com, and it's been well over two days since I've first reached out, and can't understand why they just can't give me a refund. The item was shipped on July 20th. Upon receipt of counterfeit item, I noticed a lot of similarities to the previous phone I ordered that was also a knockoff, which I have since been refunded for. There's absolutely no branding anywhere on the phone, accessories, or box (just like the previous phone), and just like the previous phone, will not boot up, and when it did, it booted up in what appeared to be Japanese calligraphy. I keep being told they've notified support, and were reaching out to the vendor, but in all honesty, I do not think they're going to get a response from the vendor.

On another note, I seem to be showing two of the same mixers, as one was initially rejected, and when I was able to get my payment straightened out, there was a second one showing, which I've requested on more than one occasion to delete the second order, if a duplicate one was showing, and I have yet to get a human response.

Inasmuch as I love your items and prices, your customer service has a lot to be desired, to the point where I would much rather pay more money for the same item, so long as I can get superior customer service.

Sincerely,

Fred Bergeron

I purchased what was supposed to be a Samsung Galaxy S30 and found out from Samsung Electronics Corporation that the phone I purchased was COUNTERFEIT. I immediately contacted wish support through the app and had to wait 3 days to get an automated response. I sent the information and pictures requested, and had to wait another 3 days to get another automated response that in no way was helpful. I've filed a complaint with the better business bureau, and now I'm here to WARN ALL. DO NOT PURCHASE ANY ELECTRONICS FROM WISH.COM!

On July 23 I ordered a New smartphone Huawei P40 Pro 12GB RAM+512GB from your site. It was supposed to cost me $119.
You guys have taken $721.60 out of my account. You owe me $602.60, and it ought to be returned immediately! I have launched a claim with my bank. This is very upsetting!
Please return my money immediately! I have dealt with you on several items, but this is the first time you betrayed my trust!
I tried looking into my account with you to resolve this, but you don't even show my purchase in my history file, or my shopping cart. The only evidence I have of the transaction is the fact that you took $721.60 out of my account, and a picture I took of my transaction.

You know Wish has absolutely no cell phone that you offer at $721.60 : This is solid proof that you took the money from my account!

July 23, 2021 POS Purchase 721.60
OPOS WISH.com 800-266-017BCCA
So simply do the right thing and return my money with haste.

I was highly upset and felt completely betrayed by you. I can't believe that you'd do such a hideous thing! It is my hope that if this was some sort of mistake that you will express some dignity and return the money you took. Minus the amount for the cell phone if it will still arrive promptly.

I am assuming that the cell phone will still arrive at New Country Appliances on Aug 1st? So all I'm asking is that you return the $602.60 that you wrongly took from my bank account over and above my purchase price of $119.00.

I will watch eagerly for your reply.

On July 23 I ordered a New smartphone Huawei P40 Pro 12GB RAM+512GB from your site. It was supposed to cost me $119.

You guys have taken $721.60 out of my account. You owe me $602.60, and it ought to be returned immediately! I have launched a claim with my bank. This is very upsetting!
Please return my money immediately! I have dealt with you on several items, but this is the first time you betrayed my trust!

I tried looking into my account with you to resolve this, but you don't even show my purchase in my history file, or my shopping cart. The only evidence I have of the transaction is the fact that you took $721.60 out of my account, and a picture I took of my transaction. Considering I can find no evidence of my purchase online its clear that you intended to rob me!

Proof from my online bank account:

July 23, 2021 POS Purchase 721.60
OPOS WISH.COM 800-266-017BCCA

I was highly upset and felt completely betrayed by you. I can't believe that you'd do such a hideous thing! It is my hope that if this was some sort of mistake that you will express some dignity and return the money you took. Minus the amount for the cell phone if it will still arrive promptly.

I am assuming that the cell phone will still arrive at New Country Appliances on Aug 1st? So all I'm asking is that you return the $602.60 that you wrongly took from my bank account over and above my purchase price of $119.00.

23/07/2021

I will watch eagerly for your reply.

23/07/2021

July 23, 2021 POS Purchase
OPOS WISH.COM 800-266-017BCCA
721.60

I can't open chain lock. Maybe it is new design. I asking customer service for help and haven't answers for 1 week. I don't need refund I need help for open

My elderly mum ordered me a duvet set for my birthday in April.
Wish sent the wrong one.
I sent the item back on the 28th April and have a postage receipt showing that the item needed to be signed for.
After countless contacts with Wish, still no refund.
All I get from them is automatic robotic messages and I am at the end of my tether.
They have stolen £40 of my mums pension.
DO NOT buy from this shambles of a company

Tracking #: SY13889117083 Arriving by 08 Jul 2020
Free
Extra Battery Magnetic Metal Sports Fitness Wireless Headphones Earbuds with 3 Pairs Earplugs Caps in Ear Bluetooth Sweatproof Stereo Super Bass Noise Cancelling with Mic
Black, 1 Pair, Qty 1

Tracking #: SY13889546117 Arriving by 06 Jul 2020
$2.85
New 3/6 Pcs 3D Ultra-thin Breathable Dustproof Mouth Mask Anti-Dust Haze Pm2.5 Flu Allergy Protection Face Masks
Black, 3pcs, Qty 1

Tracking #: SY13898550851 3D Ultra-thin Kids Children Adults Breathable Dustproof Mouth Mask Anti-Dust Haze Pm2.5 Flu Allergy Protection Face Masks
Pink, Kids, Qty 1
Shipping: $1.00

Items was bought in may 2020, still did not recieved my items and none of our local couriers has the tracking number

To whom it may concern,
I purchased a pair of boots from Wish. They not only do not fit me (too small), the quality does not meet my expectations. I have been in contact with customer support- who basically have said that they are the size I ordered and they hope my experience is better next time. This is absolutely disgusting customer service. As a consumer, I have the right to return a product that doesn't fit, and doesn't meet my expectations. I have been requesting the sellers address so I can return the boots and obtain a refund. However I am still waiting for this information. So I'd like a decent customer support person to handle this situation and provide the correct outcome.