Woolworths
Reviews and Complaints

My partner purchased me a bunch of flowers to surprise me last night for our 8 year anniversary (Woolworths Caltex- Cornubia).

The flowers were $19.95 and had a sticker saying ‘fresh today'.

There is no way that these flowers were fresh yesterday when he purchased them.I had to bin half of them as I placed them in a vase as they were dead and fell to bits.I had to pull the leaves off the stems that were mouldy and cut 1/4 of the stems off.

Extremely upset by the quality and money that was wasted on them!

Hullo there. Today 27/11/18 after 6pm I decided to visit the new Woolworths store in Dee Why NSW. It opened on Saturday 24/11/18. I am doing you a Favour by informing you of the following : Some of the prepacked Meat showed a use by date of 27/11/18.
Many of the hams showed use by dates of 5/1/19 and earlier ! (if opened on Christmas Day, that doesn't leave much eating time) The Apple Sauce, near the boxes of Always Fresh Grissini, looked stale within the jars and DId Not Show a Use By Date. Some of the loose white potatoes for sale had green discoloration and some had brown discoloration. It was my first visit to the new store and it had been my intent to by lots there ! However, due to the unfreshness of the items mentioned I lost confidence in the quality of your merchandise on sale there. I spent under $25 there today. I have patronised Woolworths for a long time and am not a whinger. Someone else there today rolled his eyes and said " Fresh Food ?" When he also returned his meat back to its shelf.
Regards from Mrs.Cook

Hi there,
I purchased the above product last night from your Mortdale store. When I went to cook it for my dog this afternoon I found a dead fly in the packet. I'm very disappointed as this is the first time buying this product and I definitely will not be wanting to purchase again considering I had to throw the packet out. Someone should really be checking before it being put on the shelf for customers.
Kind regards
Venessa Blundell

Week beginning 5th November i looked for a new car. I got a quote for it and as i didn't find full information about the ODO meter I called Customer services [protected]).

They told me i can ADD the ODO meter after as i advised them that i don't have the car yet. I bought the policy online and it was mean't to start 12th November.
On the 12th November i tried online to add the ODO meter but it wouldn't let me, so i called customer service the number was very busy that afternoon and after an hour on hold i had to put the phone down. The next day i called early morning (WA Time) and was told that i cannot do that and i would have to cancel the policy and get a new one.

The team cancelled the policy and said the refund would take 5/6 days, at the same time i purchased a new policy and added the ODO meter.

Today 26th November i had not received my refund so i called the customer service number, i had to explain the above to the team member then the manager.
I was advised that the refund hadn't been processed and the team member done it whilst on the phone. I explained that its over 11 days and i have bills coming out today, she forwarded me to the manager. He told me that the best thing he can do is process it now and contact the finance dept and get it done today or by tomorrow.

I told them i have bills coming out and if they bounce or as i'm going over drawn i will be charged, he has told me that i will get $100 gift card via email for this.

But this still is not good enough, how can a company take money in a day and take several days to refund, especially when its been the staff causing all this. I need the money today. My name is going in the black if payments are bounced or my account goes overdrawn.

After this i will have to think very hard about coming back to woolworths for insurance as we have house insurance with you to and it's due in January.

Woolworths Insurance
Locked Bag 2010, St Leonards, NSW 1590
Telephone: [protected]
Facsimile: [protected]
woolworths.com.au/insurance

Today l visited My local woolies to get some bacon and was appalled to find that not only do you not offer free range bacon but every single bacon on offer was imported. How can you say that you support Australian farmers when you import and don, t even offer AU options. Secondly would you please explain how bacon can be 10% Australian and 90% imported. Are you referring to the box it was packaged in?

I have been purchasing HB kitty litter for years. Until recently. Your kitty litter was perfect with the right amount of clumping and Woolworths decided to change the formula. Now I need a jackhammer to get the clumps of litter off the wall of the litter tray. It feels like you've added cement powder and when urine is in contact with it it's very difficult to budge. I have now gone to another brand that is not clumping. I would like a refund for four packs of kitty litter please. Even better go back to your original formula.

Saw disgusting sight this morning at Woolworths at Marden.

Have you ever seen Asians going at Baby Formula?

Its like watching a group of seagulls going for a small packet of chips.

No sooner that the Woolworths employee was packing the shelves there was at least 3 Asians there loading their bags.

When we walked out of the store around the corner was another Asian man standing with 2 trolleys, 1 trolley already full of bags and another just started.

surely Woolworths can ensure that with Baby Formula in particular are limited to 10 in total a day regardless of how many times you enter the store.

At every chance I find lately this company will take every opportunity to profit off a good scheme I'm referring to container refund scheme as soon as it came in u up the prices for eg woolworts 24pk water went for $6 to $8 your customers are now finding harder to afford yes it's correct we get backs 10cents per bottle but it defeats the purpose of the scheme if we only get back what u have already charged for I'll will leave it with that it's time to wake up before u start loosing customers

Hello. I have just been over 2 hours on the internet tryyying to simply find the Wider hair side combs that you USED to sell. In fact I have been struggling to contain my thick hair for yeaarrrs now since you STOPPED selling the wider hair combs. WHY? They seem to have become utterly extinct! I have repeatedly begged Store Managers to rectify this, but to absolutely no avail. I suffer from a heat stress condition & MUST put my hair up so this is not just a pedantic moan. The small combs currently on offer are a much poorer quality & break consistently. They are only 15 teeth approx 80mm x 50 whereas the larger ones were far sturdier...and USEABLE. (Pair of Large Plain Tort Hair Combs Slides Grips Clips 12cm (4.7") PLEEEESE re-stock your stores with the wider & far better quality hair side combs again. Thank you.

Went to Hobart store looking to buy lemons - found some with no price then saw a poor employee and vip manager (very ignorant person) They saw I was waiting to ask something and was the only person in the department, so I was just intentionally and rudely ignored. Irony is [censored] manager was trying to reorganize to increase sales! She's really got zero idea about retail. This rude idiot is massively in the wrong role. Totally ignoring a customer and not pricing goods!
Wow how incompetent. I just dropped the basket and walked out. Not surprisingly my next stop delivered me much better lemons sold with a smile. Woolworths really is pathetic - not just saying it, you really are. Big time.

The carrot loaf cake is mouldy. I purchased the carrot loaf cake on today 21/11/2018, the wrapper has use by date 22/11/2018. I have attached a photo of my docket as proof of purchase and a photo of the mouldy carrot loaf cake. As I live some distance from the store where I purchased the cake I am unable to return it for a refund. On a couple of other occasions I have had mouldy cheese purchased from this store, there seems to be a problem with rotation at this particular store.

I shopped at Woolworths West Ryde today and looked for pork cutlets for a recipe we're making tonight. I couldn't see any on the shelf and asked a young guy who was working there. He went and asked the butcher and came back and pointed to the pork chops and told us the butcher said "they're the same thing". Well, I know they're not the same but we bought them anyway because they didn't have cutlets. I think this was dishonest and think the butcher should have said the cutlets were out of stock or sold out. Unfortunately, after we bought them we had to go to Coles for something and found they had pork chops and pork cutlets. I just looked at Woolworths online and saw that cutlets are temporarily unavailable.

20/11/18 Yass Woolworths
I am disappointed that you are not displaying pricing on your new packing of 1 kg regular mince meat, which was always $7 and the price on the labelling. However, recently you changed the packaging which only has a bar code on it and no price in sight and also no ticket on the meat cabinet. When I got to the checkout, it displays as $8! This is extremely sneaky marketing and I shall be sending an email to ACCC to complain as this practice is NOT legal. There must be pricing available for the consumer to read.

Today I went to Woolworth in Alice Springs and the lady who packed my bags over filled them, when I got home one weighed 15kg and the second 18kg. This is a OHS issue for the shopper. On the weekend I had a lady put my chocolate eclairs pastry's on the bottom of the bag then put carrots and bananas on top. When I got it home it was squashed. These days the staff dont seem to know how to pack?

On Saturday 17th November I purchased a ready made sandwhich (supposedly Egg, Lettuce and Mayonnaise) from Woolworths in Chinatown Sydney. Admittedly it was marked down at a cheaper price due to the expiry date (18.11.2018) - however I at least expected a reasonable product. The sandwich was virtually inedible - the bread tasted stale, the lettuce was dehydrated and the so called egg the consistency of toothpaste. I could not detect any mayonaise at all - that is before I spat it out. So much for your boast as the "fresh food people". I can't believe that in this day and age you could sell such a shoddy product. If you are going to keep ready made sandwiches and mark them down as the expiry date approaches I suggest you employ a much higher standard of quality control rather than ripping off the consumer. I have kept the bar code for any future reference.
The only positive being I didn't actually eat it and end up with botulism.
Chris Ruhle - [protected]@hotmail.com

I normally do online weekly grocery shopping. Woolsworths generally for orders out of stock we re ceive an email advising of same.however for order number [protected] dated 11 th Nov 2018 under Joshua Kulkarni we did not receive goods but were charged and no refund as yet.i have sent emails spoken to the store and also complained via chat.i was advised 3 to 5 working days and now it's over 7.
Please look into this matter whistl the amount is small circa $9 it's more the principle, for a company like Woolies to be so slack is not acceptable!
Many thanks
DK

I have been buying the little ones nappies over 3 years and never had problems until now. I have gone to put three different nappies on my son went to grab the tag and just comes straight off the nappie and im not happy coz i cant just go out and buy nappies everyday. I am disappointed with the brand and the branch. I have had no luck with the woolworths in geraldton first food posioning and now a faulty product im definitely not going back to this store.

Purchased items for morning tea at work from Canterbury Gardens on Friday 16th November. Not until I went to look at my expenses for work did I notice that I have been overcharged for items that I did not purchase. The receipt is showing that I purchased two bags of carrot sticks when in fact I only purchased one packet and the other one is 2 packets of roma tomatos when I again only purchased one. Therefore you have managed to charge $6.50 for items not even purchased.

Hi! I bought two pork chops on Thursday from Woolworths Hyperdome, they're in individual packages, the first one was ok but the second pork chop was already off, it was stinky and doesn't look fresh at all. The use by date is 19/11/2018. I had to throw it in the bin.

Your slogan is "The fresh food people", that was far from fresh, lucky I sniffed the meat before I tried to cook it, orherwise I would have been sick. You want value for money as customers, money is so hard at the moment and we just don't want to waste any.

As one of your loyal customer and shareholders for many years, today I was very upset about customer service provided from your staff Luke at Cronulla Woolworths shop. I walked with my newborn baby in carrier and asked Luke if he can tell me where I can found "PROBIOTIC " he started laughing at me and asked me what's that he doesn't know. I tried to explain but from his face I saw he was making jokes about that and he just walked away. I'm really upset and unhappy with customer service provided by your staff, it's unprofessional and unfair especially now when I had a baby so just simply things like showing or just telling me where I can found it is what I am expecting at least.
I hope you will provide better training and take a care about your customers