Woolworths
Reviews and Complaints

I have woolworth landlord insurance many years and woolworth normally provides a [10% discount] for my shopping every month. Suddenly the reward card fails to honour the 10% discount today on 3 Sep. 2022.

I try to report the reward card failure with Woolworth web but the CHAT of the web, asks me to call [protected] before 7 pm, but there is no one to attend my call at 5pm.

I try to login woolworth web with my email [[protected]@hotmail.com]. Woolworth send me a code 746112 but the web did not recognise the code and block my login any more!

Good evening

This afternoon I purchased in good faith 5 packs of twin Philips globes, 10 globes in total from your Woolworths store in Sale Victoria.

The value of my purchase was $40

When I got home, we realised that the globes were a fraction too long for the intended light fittings. When I was in the store the globes appeared to be of normal size.

I immediately returned to the store asked for a refund as the globes were not as I thought. The store did not have enough of the correct globes to be able to make an exchange.

I was told by Kylie, that the Woolworth's store refund policy stated I could not get a refund however if I wanted to do some grocery shopping, I could exchange the incorrect globes at the checkout for some grocery items. Since I already done my grocery shopping, I left the store with the globes, feeling very annoyed that I could not return or at least receive a credit for the globes.

So, what am I supposed to do now? According to Victorian and Australian consumer law I am legally entitled to a refund or credit at least. The purchase wasn't a change of mind, the purchase was rejected. But according to your staff member I'm supposed to now buy some bread and milk or whatever to value of $40 just so I can return the globes. Having worked in retail myself I find this notion quite ridiculous and very bad customer service.

I hope you can clarify your returns policy which I may add differs from Bunnings and Coles who in fact told me if I had an issue with any future globe purchase, they would happily refund my money.

Kind regards

Helen Masin

[protected]

I bought the peanut and nuts at woolworths Bassonia. The pack is so salty and unaudiable as salt is overwhelming.

On Wednesday 31 August 2022 at 9:56am I purchased the Woolworths Variety pack of 20 chips/corn chips/cheese rings from the Oxenford 4210 store and received a blue packet of cheese rings inside that was fully sealed but had nothing inside of it! I never normally buy this brand and saw them this time and thought to give them a go but terrible impression for first time purchase! I'd best go back to the more reliable brands.

from docket of 5-5-22 a 1 kg of Flora spread was $6.50 and the on the 11-8-22 !kg of Flora spread was $8.95

This is increases of $2.45

Woolworths keep stating that keeping price rise at an average of 6% well this is way off

Woolworths are like a dog on a chain all yap and no bite

Now do something to help all those that are finding it had i.e. Age Pensioners by reducing price on every day items

With items that you increase like Flora your profit also increases

I have done this E-Mail as 1st step and if not happy will go to ACCC as next step

Rgds

Ken

I purchased a packet of mince on 20/8/2022 from the Kings Meadows Tasmania Woolworths. Our family cooked most of the mince last night and ate it but saved some for today - 21/8. While my husband was preparing the mince on 21/8 he saw a full maggot in the mince. And there are others mixed throughout the mince. We are appalled and disgusted as we have already eaten some of the mince. It has only been stored in the fridge and the used by date is 25/8/2022. We absolutely do not want anyone else to consume this product and expect compensation please. This is unacceptable and I hope the quality of meat improves immediately.

Contact: [protected]@hotmail.com

Date: 21/08/22

Time: 12:00pm

Location:

Woolworths, Nerang Mall

Purchased 2 packs of Australian corn supreme cheese Chips

And inside the pack was a Black pieces of something. It wasn’t a burnt chip because it was thick

I attached a photo of the barcode on the past submitted complaints, for some reason they didn’t attach

Also I purchased items in self serve counter and when asked, opted for no receipt.

You can check cameras if you are that sufficient

Now this is the third time I have been asked by the system to resubmit this

Call me if you need more information

Thanks

I have called the Hornsby store 6 times and been on hold until the phone rings out every time. Is no one answering any calls. I am trying to see if there has been a delivery of KATZ Gluten free donuts- a new product -the the supplier has assured me 4 containers told me arrived to Woolworths warehouses LAST WEEK. I have been into the Hornsby store 15 times -almost everyday- only to be told out of stock. On Saturday I spoke to a 'manager' who said keep looking online. Not much in the way of customer service. I want to know if the stock is there as I don't trust the website to be up to date and want to rebuy this product that unfortunately only Woolworths is currently selling.

Alternately, I want to have 3 boxes put on 'hold' so I can go in again and colllect knowing it is there.

Dear Sir,

On July 13th, 2022 I purchased Diesel Fuel for my work vehicle, from the above mentioned petrol station - total cost $99.00 (GST Inc.).

I proceeded to drive after payment was made and travelled approximately 12 kilometres to attend to work on my client’s property. After completing the work, I tried to start my vehicle but this failed on after several attempts. Contact was made with roadside assistance provided by the RACV as my thought was the battery could die have been the problem. The technician that arrived stated it was not a battery related issue but most likely it was a fuel filter and/or fuel pump caused by “dirty or contaminated” fuel.

The vehicle needed to be towed to a diesel mechanic workshop for further investigation and for any repairs to be undertaken. Upon arrival at the mechanic’s workshop and a brief discussion of what had happened, Kevin (mechanic) said that he could smell a petrol smell emanating from the tank of the vehicle.

The vehicle needed to be repaired, in which the following was completed:

• Remove and inspect fuel filter - contaminated fuel detected as cause of problem.

• Remove fuel tank.

• Flush, clean and dry fuel tank.

• Refit fuel tank.

• Flush, clean and dry fuel lines.

• Supply and fit new fuel filter.

• Top up with diesel.

The above work was completed, which resulted, in the vehicle being picked up on July 15th, 2022.

The contaminated fuel resulted in repair costs of $528.00 (GST Inc.), 2 days of lost work and $99.00 of fuel cost.

Attached are copies of invoice for repairs and fuel purchase.

In view of what has occurred I am requesting the following:

• Refund of cost for fuel purchase.

• Refund of costs incurred for repairs to my vehicle.

Based on the event of circumstances mentioned above, I would appreciate recompense for the amounts listed and the matter having been resolved.

If I have not heard from you within the next 10 business days, I will forward this as a complaint to Consumer Affairs Victoria for further advice on course of action.

Please contact me on [protected] or conversely by email at any time to discuss this matter.

On Saturday 2nd July, 2022 at 5.30pm, Workmen with "Barrett Building Solutions" on their shirts, were jack hammering (or similar equipment) the cement floor in the meat department not more than 2ft from the uncovered meat. There were airbourne cement dust and bits flying plus noise so loud that customers were covering their ears as it did hurt. Who is responsible for the Food Safety in this store? Why was this aloud to occur? This is a clear breach of Food Health and Safety. When is Woolworths going to clean up this store? Staff don't care nor are active in providing safe food handling and uncontaminated food to it's customers.

Dear Woolworths

I'm not a happy customer.

Please read the email below as I was astonished when I received this I explained my delivery issues and the amount to a refund.

The person that has replied to me hasn't read all my information about my email and has sent me a ridiculous response.

Please have a look at my purchases [protected] 04/07/2022. Yes when I looked at my order the missing items were $93.35 however I was given products that were double the amount I purchased them for. The amount of substituted items were 44 out of 46 on my account, however the bill was wrong and said there 1 item Muffins that were substituted. This also didnt make sense. As I make sure sure I grab the best price on all items when I am shopping. I got the bargains at Woolworths app most of the purchases were done through saving and buying from my weekly picks, my specials and July super sales.at Woolworths App So I make my buys at heavily discounted prices..

I also didn't receive my Hand held vacume. The Woolworths app clearly states by company policy the item will be delivered within 1 - 2 days. I placed the Vacume order EM0282309 $109.90 plus $10 shipping fee 04/07/2022. The date today is 07/07/2022. It is now been 4 working bussiness days and I haven't received my item as Woolworths Company Policy guarantees. I followed the issue up at Woolworths app that directed me to Australia Post they also don't know anything about item and the Australia Post app states the item hasn't been scanned. So I'd like a further refund of $109.95 plus $10 delivery fee for services I haven't received from Woolworths as promised to the public on your delivery policy of each item.

Refunds to be completed

Missing item $93.35+

Substituted items over charge 106.65

Undelivered item $109.95

Undelivered item Shipping fee $10

Total reimbursement $319.90

Services I didn't receive at Woolworths.

Thank you

Yours Sincerely

Derya Alptekin

From: DeryaAlptekin

Sent: Thursday, 7 July 2022 5:46 AM

To: [protected]@woolworths.com.au

Subject: Re: An update on your Woolworths Online order

Dear Rania,

I'm not a happy customer.

I have clearly stated below I purchased my product items all on sale at better than half price on that day however when I received my items and cross-referenced them with my delivery. I found that to my astonishment that half my products were delivered and a huge bull for $449.10 debited to my account. I explained all this to you on my below email. I have been busy to say that I haven't followed this up. As I explained too I tried to contact your company a few times and was a waiting time of 30mins due to the high volume of calls. I didn't speak to any one.

As I explained all my purchase refund is $200.

I have explained and given you supporting documents in my previous email.

I'd like a refund of $200 and would like the issued resolved in two working business days.

Thank you

Kind regards

Derya

From: [protected]@woolworths.com.au

Sent: Wednesday, 6 July 2022 6:06 PM

To: [protected]@live.com.au

Subject: Re: An update on your Woolworths Online order

Dear Derya,

Thank you for taking the time to contact Woolworths Online.

We are very sorry to read about the several issues you have had with your recent order [protected]. Please know it is definitely not our intention to inconvenience you and so for this, we do sincerely apologise.

We attempted to call you on the 6th July at 4.57pm to discuss this matter further but were unsuccessful in reaching you on the two phone numbers listed in your online account.

We can see that you have submitted a refund request Via Olive for 14 items total amount being $93.35 eventhough in your email you have stated that the missing items were worth $60.00.

Please respond to this email and confirm the missing items, also let us know if you would prefer a refund or alternatively have the missing items redelivered.

With regards to the Substituted items we can see that only Line 2 golden crumpets round wholemeal was substituted.

If you have received incorrect items kindly attach pictures to this email.

Regarding the picture you provided for Line 1, you odered x 3 - little one's baby wipes 480 pack at $10 each.

With regards to the Everday Market Order (EM0282309) Mygenie X5 Handheld Cordless Stick Handstick Vacuum Bagless Rechargeable - Sliver.

Everyday Market from Woolworths is an online marketplace where you can purchase products from sellers like Big W and Pet Culture, and they will ship them directly to you. This means that you can access an extended range of everyday items (from small appliances to toys, clothes to kitchenware and more) in one convenient place through www.woolworths.com.au, while you are shopping for your groceries online.

Everyday Market products are marked by an orange market stall symbol on the top left of the product listing or image. They are sold by an Everyday Market Partner and not by Woolworths. Everyday Market from Woolworths offers sellers (referred to as “Everyday Market Partners”) a platform to sell their products directly to you. While Woolworths takes payment for these products on their behalf, Everyday Market Partners are responsible for the product, including product listing content and delivery.

If you place an Everyday Market order with us, you will be charged an additional flat $10 shipping fee. However, if you spend $100 or more on Everyday Market items, the shipping becomes free. In addition, you will still receive Everyday Rewards points on our Everyday Market items, even if the seller doesn’t offer these on their own website.

If you need any additional information regarding Everyday Market, please visit this link: https://www.woolworths.com.au/shop/discover/everyday-market.

We hope this clarifies any enquiries you may have regarding Everyday Market orders and we appreciate your understanding with this matter.

Alternatively, you can contact us by phone on [protected] if you prefer to speak to one of our Customer Service Representatives in order to discuss the above matters further.

We appreciate your patience regarding this matter and thank you for choosing Woolworths Online.

At Woolworths, we like to listen and learn to our customers to ensure we are continuously improving. If you're selected to complete a survey today, please note this will be based on our interaction today entirely. Any feedback is appreciated.

If you have any further questions please visit our Help and Support page to view our FAQs.

Kind regards,

Rania

Customer Service Representative

Woolworths Online

[www.woolworthsonline.com.au]www.woolworthsonline.com.au

Your privacy is important to us. Please view our Privacy Policy for more information.

5/07/2022 10:51 AM, Derya Alptekin , [protected]@woolworths.com.au; , [protected]@live.com.au, , Re: An update on your Woolworths Online order, On 5/07/2022 10:51 AM, Derya Alptekin wrote:

From: Derya Alptekin

Sent: Tuesday, 5 July 2022 10:46 AM

To: [protected]@woolworths.com.au

Subject: Re: An update on your Woolworths Online order

Dear Woolworths

I received my order that I had pl

aced online at 6pm last night.

I am not a happy customer.

The items I had purchased as my invoice clearly states that 44 of the 46 items I made purchase on were substituted. Please correct your information. I have attached a copy of the information that I would like refunded to support myself.

The items purchased were 95% substituted and were handed over to me double the price I had purchased them for on the Woolworths App. Most of the purchases were done through saving and buying from my weekly picks, my specials and July super sale. The items I placed online were heavily discounted an

d at reduced amounts.

The bill I received $449.10 is hideous to the invoice. I couldn't believe the amount you charged me on my debit account card. It is hideous. I am a single mums living with my son I cant afford a weekly diet like that at that amount. I have tried numerous times to try and talk to Ollie your Virtual assistants but she was of no help and then I begged to speak to a human agent and I waited 3 time and every time I had to wait 2x for 10mins and 1x for 30min but I couldn't believe the bad customer service I got from your workers this was all done through the app and no one was able to attend to me. That made me really angry.

.

My order was missing $60 worth of items and the rest of the amount debited was the horrendous over billing on the special items I selected at discounted amounts. That totalled upto another extra $140. I would like a refund on my account because I did not receive the goods you claim was delivered. I would like a total refund of $200 on my account and I'd like you to credit back the amount and would like this issues to be resolved within 2 working business days.

Also the invoice you se t me totalled up to around $300. With my order I placed a cordless hand held stick vacume cleaner that didn't arrive last night at 6 and no one has followed this up with me it's a very sad time for me. I'd like to be informed on matters when I pay good money for them please follow up my requests when my vacume cleaner will be delivered and I have just been the Woolworths App and tried to track the order only to be told that Australia Post doesn't recognise the tracking number that you have. Please look this up asap as jpi don't want to lose money on this too.

Thank you

Kind regards

Derya Alptekin

Your online shopper

From: [protected]@woolworths.com.au

Sent: Monday, 4 July 2022 4:20 PM

To: [protected]@livworth of items missinhe.com.au

Subject: An update on your Woolworths Online order

Hi Derya,

Your Personal Shopper has now hand picked your order [protected]. Some items were unavailable and have been substituted where possible. You’ll also be refunded accordingly based on the variable weight items in your order.

These items were out of stock, and will be refunded

Item Description:

Quantity:

Arnott's Arnott's Wagon Wheels Chocolate Biscuits Original chocolate biscuits original

1.00

Decor Decor Snap & Seal Stainless Steel Bottle Assorted bottle assorted

1.00

Biozet Biozet Attack Plus Stain Power PDM

1.00

These are the items we substituted

Product Ordered:

Quantity Ordered:

Product Supplied:

Quantity Supplied:

Golden Golden Crumpets Round Wholemeal round wholemeal

2.0

golden crumpets round

2.0

Your variable weight meat products

Some meat items that are sold by weight were only available at a slightly lower weight than what you were originally charged for, so you’ll be refunded accordingly. You’ll only pay for what is supplied.

What’s next?

You don’t need to do a thing.

Your credit/debit card used for payment will be refunded with the amount of $27.50. Your refund may take 3 to 5 business days to show back into your account, dependent on your financial institution's processing times.

Enjoy your order, and more time back in your day for the things you love.

We look forward to seeing you again soon.

Your Woolworths Team

Let Olive, your Woolworths Digital Team Member, know how she can help.

This email was sent by Woolworths Group Limited, ABN [protected], 1 Woolworths Way, Bella Vista, NSW 2153.Make sure you add [protected]@onlineemails.woolworths.com.au to your address book and safe list.

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Regarding my order on 2nd July Order Number [protected]

Missing items:

Babylove Nappy Pants Toddler 9-14kg - quantity missing 4 = 4 X $9 = $36

Menissez Bake At Home White Dinner Rolls - quantity missing 2 = 2 x $4.20 = $8.40

Quilton Tuffy Paper Towel Triple Length white 360 sheets $6 each was replaced with a lower price item Quilton Tuffy Paper Towel White 4 Ply 180 Sheets 3 Pack 6 $ 4.30 each. for quantity of 6, refund $6 - $4.30 = $1.70 x 6 =$ 10.20

I was charged for reusable bags $1 but was not given any reusable bags.

Therefore total refund should be $36 + 8.4 + 10.20 + 1 = $ 55.60.

My contact is [protected]@gmail.com

Glenwood Woolworths

I was told by a Woolworths staff today at 2:30 pm not park at the ‘ direct to boot’ spot. This is fair enough. But she did not see that my car was parked elsewhere and my husband brought the car and reversed it during that heavy rain fir me to load the groceries into the boot. Even after I explained that because it’s raining and only to load we reversed the car she kept on saying we are not supposed to park there.

It is very unreasonable to say that during heavy rain when customers are trying to put their things into the car. This Glenwood Woolworths has allocated 5 spots for direct to boot and it is empty most of the time. Is Woolworths encouraging only online shopping and not walk in ? We have been living in Glenwood for the past 15 years and have been shopping in this Woolworths for so long and the service has changed that much, as the staff cannot even identify what customers expect. We only need polite and friendly staff with good customer service.

I have been going to Woolworths store at Wonderpark for a special advertised on Sugar and Cake flour..in three on consecutive days during my Lunch between 11h00 & 12 h00 and at my knock off time around 16h30.

Today on my fourth day visit 02/070222 there is no stock on the shelves..

I spoke to Ivy who said there is nothing that they can do if the suppliers did not send stock.

Question: is this some kind of misspelling or misleading..or misrepresentation because i have been coming here and no product is on the shelves for the past days

At Mt Pleasant Mackay, 4740 Qld at 9am on Saturday 2 July, there were no checkouts open with a person to serve customers. Self service checkouts were open but none where a staff member actually put our order through. A number of people were angry and unfortunately the poor young girl who eventually opened a check out after a customer asked a staff member to serve him, bore the brunt of his anger. I knew it was not her fault so chose to make my complaint this way.

I purchased long winter boots in 2021 from Woolworths Kollonade centrum.

It's was only worn in winter (3 months).. I have noticed that they are peeling in such bad way I have no longer can use them. I'm really disgusted on the poor quality seeing that I pay a lot. Will in further rather purchase at another store which prices are not that much. I really enjoyed doing shopping at Woolworths but this is really upsetting

I wanted to let you know your chicken pies are not up to standard earlier today, it took a long time to fill the form because it doesn’t tell you how many digits I have written in the outcome so I had to remove this bit by bit until it fitted, this took a long time, it finally submitted and then I had to fill in similar information on next page and create this account, are you serious, my time is valuable too, I was already ripped off with these 3 packs of dishwater flavoured pies without spending an hour filling in a form about it because the phone line said it was busy and to try online.

I visit pretoria once a month and for convenience, shop at the watermeyer woolworths. I have not been here once where there was not a long que of people, bad service from staff, no staff on the floor to assist and a group of staff always chatting behind the storeroom at the side of the hot-food counter. Today there were two poor ladies at the tills managing all the customers and I saw 4 others chatting in the store room.

When I asked for assistance, I was referred to the security lady - a lovely lady who helped me find what I needed. The ww staff asked her to show me - they did not have the decency or commitment to practice the woolworths values. Very very disappointed and I will rather go to the lynnwood bridge store far away than the one 1 km from the place where I stay.

Please train the staff at watermeyer street to practice the woolworths values, to pay attention to customers, to apologise when need be and think of what the customers in the ques are experiencing.

Thank you

Bibi meyer

[protected]

I worked for a supermarket. While I was still working there I was recruited by jehovah witness who also worked there. I then left company to Perdue other employment. However not long after that decided jehovah witness was definitely not for me and they got mad and managed to talk my old store manager into banning me from store saying I was threatening them etc. I had actually left company on good terms so was quite distressed that this could happen. And just wondering if it is acceptable for jehovah witness to recruit within Woolworths work place? Thanks