Menu
For Business Write a review File a complaint
CB Parcel Delivery Services Yanwen I want to return some items but cannot find no information?
Yanwen

Yanwen review: I want to return some items but cannot find no information? 22

T
Author of the review
6:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought 3 items and want to return 2 but there was no paperwork in with the package I cannot find nothing online either, can someone please get in touch and advise me on how to return these items?

There is no company name on the packaging, this is very concerning.

I need to get a return form?

my referenece is T-LV-OS YDH

My details are- Teri Gamble
12 oldfield rd coventry cv5 8ga
[protected]

22 comments
Add a comment
R
R
ruth evans
US
Aug 17, 2019 4:01 pm EDT

Please can you tell me if you have had any luck in getting a refund from yanwen as ive got the same problem. I cant find anywhere to return them and they dont seem to have any contact details. Many thanks, Mrs R A Evans.

N
N
Nonhlanhla Sebitlo
US
Jan 28, 2020 3:20 pm EST
Replying to comment of ruth evans

Hello I have the same problem 1 item was sent twice & later another dress that I don't remember ordering. The size is also 2 big now I want to return the items no invoice received. What is surprising the Company I bought from advertise in US Dollars.
I must admit their clothes are beautiful but something is not right. I suspect these Southall Company has saved my card & the things I browsed they sent them. Somebody help to trace Y&G F2P
Unit 5 Trindent Way
Southall
UB2 5LF

S
S
Shipscat1963
GB
Aug 26, 2019 2:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have had same problem. Looks like this company are scammers
Paypal are not refunding my $98 piece of garbage I returned to them

S
S
Shipscat1963
GB
Aug 26, 2019 2:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You gave the return address of yanwen f2p unit 5 trident way, southall ub2 5lf. Paypal are not refunding my $98 as they say this is a fake address. The package was signed by someone at that address. Please get in touch with me

View 0 more photos
M
M
mellls
US
Sep 16, 2019 10:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hey i'm looking to return my terrible item of shoddy hair straighteners that were not as advertised. I've been battling for the last 4 weeks to try and get a refund. I went through paypal who gave me the address of : Hay saada, rue imam jazuli 18 ahfir 63050 Morocco to resend the item which would cost me £45+ more than what I actually paid for of £38.99.
However, I've just realised on the packaging there is an address of : Yanwen F2P, Unit 5 Trident Way, Southall UB2 5LF.

Has anyone received a refund by returning their item to this address through paypal>?

D
D
dentacast
GB
Aug 27, 2019 6:21 am EDT

Likewise I have an item that needs returning, totally useless, with no paperwork or returns details, probably an expensive lesson

J.W. Exeter

R
R
Rossiboy
US
Sep 02, 2019 5:06 pm EDT

I have 2 items to return as wrong sizing, paid £33 and now can’t get refund.
Scams. Return address Yanwen F2P, unit 5 Trident Way, Southall, UB2 5LF

M
M
Maryam Rawdin
US
Sep 15, 2019 5:18 am EDT
Replying to comment of Rossiboy

Are you guys not buying from Ali Express? I have bought some items from Ali Express from this company. Some of the items came faulty and when i messaged the seller, they were very rude and told me that if i dont like the quality of their items, i should not buy from them anymore. I am lucky to buy from Ali Express because there you can open a dispute on the items you bought and are unhappy with and Ali Express will deal with it. I got my automatic refund for some items but I will have to return for free other damaged ones and the return address is the one you guys provided here, UB2 5LF. Wish me luck!

N
N
nero8888
US
Sep 08, 2019 8:42 pm EDT

I got the address . Is in China

S
S
Susie Watters
US
Sep 12, 2019 10:04 am EDT
Replying to comment of nero8888

What is the address in China please

T
T
teacaddy
US
Nov 07, 2019 4:20 am EST

The address is a Unit on an industrial estate in Southall, Greater London. It appears that companies giving this address are actually run from Honk Kong / China. Deliveries appear to be directly from manufacturers in China. The UK address gives buyers the impression they are buying goods stored in the UK.
Look up the address on the Companies House website to see all the other companies registered at this address.

A
A
Alba V
GB
Dec 30, 2019 4:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Just been scammed big time by SunOutdoor Co. Ltd, the other name for Y&G. I bought a revolving cushion for my disabled mother. It arrived, eventually and was totally unfit for purpose. I filed a complaint with Paypal, and got a response from Y&G that if I removed my complaint with Paypal, I would get a refund. No, not being bullied into stopping my dispute.
Then Paypal found in my favour and I was offered a full refund. Great.
I had to return the item. I was given a return Chinese address, in Chinese. After a lot of discussion with Paypal, I am offered a full refund but to return it I need to use a Paypal label which will cost me £15. As the item cost me £17, it isn't worth the hassle. I was also offered translation services for the Chinese address.
Due to the fact the item took over a month to come, it is now more than 45 days since I bought it, so Paypal will not speak to me by telephone, and as there is already a dispute opened, I have reached a brick wall in my complaint.
I have a British address which was printed on my original package but Paypal won't accept that as it is not the company's registered Paypal address. Judging by what I've read, and experienced this company has been working these scams for a long time. Why is Paypal not taking action?

E
E
ericbboston@gmail.com
GB
Dec 31, 2019 10:09 am EST

I GOT A 1 SMARTWATCH FROM ? THE RETURN ADDRESS Y & G F2P UNIT 5 TRIDENT WAY SOUTHALL UB 2 5LF BUT NO PHONE NUMBER I HOPE YOU CAN HELP EMAIL ERICBBOSTON@GMAIL .COM THANKS

N
N
NormFalmouth
GB
Jan 07, 2020 2:25 pm EST

I have similar problem. I bought a camera accessory (motorised slider) for $70 and a similar-looking but totally different item worth aroumnd $5 if that arrived today. The email address on PayPal order just bounces back. I will try and report to PayPal to help protect others but expect no redress.

M
M
Mimimim
GB
Feb 18, 2020 1:36 am EST

I have the same problem, i purchased 2 Micro-wave oven covers, we all know how long these things take to arrive, when they arrived they were to large for my microwave, i wrote to them saying this, after a few days they replied saying they would give me a refund of 10 $, these cost me over £20.00 pounds so i said i wanted to return them. They said they would give me the address to send them back to, i replied that i would send them to the English address which was on the outside of the parcel, yes Y & G Trident way, i just looked up that address and it is an address that is for many many different companies. So yes i think we have all been scammed...

K
K
Karryanne
US
Jul 16, 2020 11:00 am EDT

I recently bought and paid for an item. I received the parcel this morning and it contained the cheapest tackiest usb hair straighteners not the item I originally ordered.
I’ve googled the address and it would appear the place For the address on the parcel doesn’t exist.
I have sent an email back to the original order people so let’s see what happens, I’m not holding my breath.

S
S
Sheila Webb
US
Sep 25, 2020 8:37 am EDT

I bought 2 sets of covers for sofas one 4 seater and one 2seater the 2 seater cover is to small after following their advice of measurement of it they said 2 seater was big enough, it was also a different shade to the 4 seater I also had no paper work . .I have tried to contact them in all ways and no response I dont know where to turn now that is a lit of money to me £49 for the 4 seater and £36 for the 2 seater .I'm left now with covers I cant use . As I needed 2

J
J
John Cool Bailey
Hartlepool, England, Cleveland, GB
Oct 10, 2021 2:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought an item from a Facebook ad under the name of Befitz 75 Shelton St London paying by PayPal. It was rubbish but when I tried to return it the only address on the label, apart from my own, was 4PX unit 5 Trident Way & when I googled this it gave me the name Express Worldwide Logistics Ltd. I posted it signed for & it was delivered & signed X.P.1 which is odd. My PayPal & bank a/c's both say the seller was ESSADI MEDIA but there is no knowledge of this person/company anywhere so I've lost £29.95 & I hold PayPal liable as they've allowed a scammer to have a PayPal a/c but they deny all responsibility. They won't even give me the proper contact details for ESSADI MEDIA so I can't even pursue a claim through the small claims system. I'm so angry with PayPal & I think they know how I feel due to recorded phone calls from me plus my feedback asked for when they realised I was very angry. It hasn't made any difference as they now just blank me. Thanks PayPal. I think you're as bad as the scammers you support.

J
J
Jeanne Delmonego
US
Jun 15, 2022 9:40 pm EDT

a pair of pants that would fit a 7 year old child

View 0 more photos
J
J
Jeanne Delmonego
US
Jun 15, 2022 9:42 pm EDT

A pair of pants that would fit a 5 year old were not extra larges, there is no address to return never buy from these rip off artists

C
C
Caz 1960
Renfrewshire, GB
Jul 12, 2022 2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Would like to teturn goods but have no returns information. Can you afvise. Thankyou

Mrs C Carson.

Carolcarson60@yahoo.co.uk.

W
W
Wendy behan
Tamworth, GB
Nov 22, 2022 8:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered an item from this company took four weeks too arrive on arrival it’s totally not what I ordered how can I return them what’s the address of this company

View 0 more photos
  1. Yanwen Contacts

  2. Yanwen phone numbers
    +86 106 462 1881
    +86 106 462 1881
    Click up if you have successfully reached Yanwen by calling +86 106 462 1881 phone number 76 76 users reported that they have successfully reached Yanwen by calling +86 106 462 1881 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 462 1881 phone number 75 75 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 462 1881 phone number
    1%
    Confidence score
    Beijing, Sales
    +86 106 466 9779
    +86 106 466 9779
    Click up if you have successfully reached Yanwen by calling +86 106 466 9779 phone number 16 16 users reported that they have successfully reached Yanwen by calling +86 106 466 9779 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 466 9779 phone number 25 25 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 466 9779 phone number
    Beijing, Sales
    +86 106 465 6790
    +86 106 465 6790
    Click up if you have successfully reached Yanwen by calling +86 106 465 6790 phone number 11 11 users reported that they have successfully reached Yanwen by calling +86 106 465 6790 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 465 6790 phone number 22 22 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 465 6790 phone number
    Beijing, Tracking
    +86 213 603 1631
    +86 213 603 1631
    Click up if you have successfully reached Yanwen by calling +86 213 603 1631 phone number 2 2 users reported that they have successfully reached Yanwen by calling +86 213 603 1631 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 603 1631 phone number 15 15 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 603 1631 phone number
    Shanghai, Sales
    +86 213 603 1637
    +86 213 603 1637
    Click up if you have successfully reached Yanwen by calling +86 213 603 1637 phone number 4 4 users reported that they have successfully reached Yanwen by calling +86 213 603 1637 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 603 1637 phone number 14 14 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 603 1637 phone number
    Shanghai, Sales
    +86 213 635 9765
    +86 213 635 9765
    Click up if you have successfully reached Yanwen by calling +86 213 635 9765 phone number 11 11 users reported that they have successfully reached Yanwen by calling +86 213 635 9765 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 635 9765 phone number 21 21 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 635 9765 phone number
    Shanghai, Tracking
    +86 755 8357 6869
    +86 755 8357 6869
    Click up if you have successfully reached Yanwen by calling +86 755 8357 6869 phone number 4 4 users reported that they have successfully reached Yanwen by calling +86 755 8357 6869 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 8357 6869 phone number 17 17 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 8357 6869 phone number
    Shenzhen, Sales
    +86 755 8357 6658
    +86 755 8357 6658
    Click up if you have successfully reached Yanwen by calling +86 755 8357 6658 phone number 1 1 users reported that they have successfully reached Yanwen by calling +86 755 8357 6658 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 8357 6658 phone number 15 15 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 8357 6658 phone number
    Shenzhen, Sales
    +86 755 6158 6158
    +86 755 6158 6158
    Click up if you have successfully reached Yanwen by calling +86 755 6158 6158 phone number 0 0 users reported that they have successfully reached Yanwen by calling +86 755 6158 6158 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 6158 6158 phone number 10 10 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 6158 6158 phone number
    Shenzhen, Tracking
    +86 579 8523 8581
    +86 579 8523 8581
    Click up if you have successfully reached Yanwen by calling +86 579 8523 8581 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 579 8523 8581 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 579 8523 8581 phone number 12 12 users reported that they have UNsuccessfully reached Yanwen by calling +86 579 8523 8581 phone number
    Yiwu, Sales & Tracking
    +86 203 650 5001
    +86 203 650 5001
    Click up if you have successfully reached Yanwen by calling +86 203 650 5001 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 203 650 5001 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 203 650 5001 phone number 16 16 users reported that they have UNsuccessfully reached Yanwen by calling +86 203 650 5001 phone number
    Guangzhou, Sales
    +86 203 650 5002
    +86 203 650 5002
    Click up if you have successfully reached Yanwen by calling +86 203 650 5002 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 203 650 5002 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 203 650 5002 phone number 14 14 users reported that they have UNsuccessfully reached Yanwen by calling +86 203 650 5002 phone number
    Guangzhou, Sales
    +86 208 633 1015
    +86 208 633 1015
    Click up if you have successfully reached Yanwen by calling +86 208 633 1015 phone number 5 5 users reported that they have successfully reached Yanwen by calling +86 208 633 1015 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 208 633 1015 phone number 25 25 users reported that they have UNsuccessfully reached Yanwen by calling +86 208 633 1015 phone number
    Guangzhou, Tracking
    +86 400 108 5656
    +86 400 108 5656
    Click up if you have successfully reached Yanwen by calling +86 400 108 5656 phone number 0 0 users reported that they have successfully reached Yanwen by calling +86 400 108 5656 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 400 108 5656 phone number 0 0 users reported that they have UNsuccessfully reached Yanwen by calling +86 400 108 5656 phone number
    More phone numbers
  3. Yanwen emails
  4. Yanwen address
    Lantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
  5. Yanwen social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024