1xBet
Reviews and Complaints

I deposit money in my game account. Now I am unable to use that money. I contact customer care they tell me to contact the security mail of 1xbet now they want to assure that I am the owner of the account even though I am logging in from the same device as always. They ask for government id card photos, I provide them that then they mail me again to provide pan card photos I give them that also. Now suddenly they are asking me for my bank statement. I told them I use upi because I have not activated my internet banking and I cannot access the statements without it. I told them I can provide the information of the last transaction I made but they clearly refuse to activate my account or give me back my refund. This is not the first time I had to re activate my account but they never troubled me like this before. Either please provide the refund or unlock my account. I am not applying for a government job that a betting website suddenly requires all the details of about me.

Email : vishang.[protected]@gmail.com

Hello sir

My name is katta sairam

On 20/04/2022 I am try to deposit in my 1xbet account 20,000 rupees money debit from my bank account. But not credit in my 1xbet account

I am send my mails to 1xbet caustmer care but there is no use

My 1xbet account I'd is [protected]

Transaction I'd T2204201744199022948892

UTR NO [protected]

Please help me sir

I was using 1xbet from 03 years & my experience level is diamond. But I have lost more than 450000 INR. It seems like they don’t want to pay me back. They are just eating my money. I have taken personal loan of 02 lakh & lost in 1xbet. Now I am stuck with 1xbet because if I left then no hope for get my money, if I will still play then might be lost amount will increase. If I asked for cash back they said you don’t have any cash back in your account. How is it possible. My account Id is [protected]. Please help me.

My nam yogehs i have added money through rupay card option in May,after winning 1000 on my 10000im trying to withdraw money bt there is no option to withdraw through rupay card,and other options r not working and bank transfer r getting rejected by operator no customer service helping us,this fraud work going on or wht,can u pl ans,from last 4 days I'm trying to withdraw after 24 hours it getti rejected

The asked me to send them the credti cards and bank statments of it

I sent them by email after this tthe told me to make this by pc by there website and i have sent them

Now they tilling me to sent these the same documents that more than 5 times i have sent them by a posta to ukraine because they know that ukraine now in war and they will not recive it

Such a mafia and no law for them

This problem since january

I deposited 285tk 01/06/2022 at 20:42...then i bet 6 multies.i won 4 multies and got about 780tk.this blance was shown to my account at 4:30 am then vanished as blance zero..but why?

I had deposited Rs400(300+100) in my account which hasn't been added to my account yet.

My gaming id is- [protected]

Phone no. -[protected]

Date and time for Rs 300 transaction-1.26pm,25th May,2022

Date and time for Rs100 transaction-8.59 am,29th May,2022

Transaction id for Rs300-[protected]

Transaction id for Rs100-[protected]

The money was sent to the the Account holder's name- GGopi ([protected]@upi)

i despoit of 50 from jazz cash in 1xbet but its about 4 5 hour i didnt recieve my payment.so help me to get throught out from this scam .and reply fast as u can and i also share the prove of my payment slip .help me plz

In the starting this app was working well but from past few months it is horrible no problem customer support team no proper response I request you to close this app due to irrespective of support and many more this 1X bet app should be banned complete so that they do not fake people on their fake platform

I am with 1xbet for the long time. I am also an affiliated partner of 1xbet with 200+ clients. I deposited 3-4lakhs per month not make withdrawal so many. Couple of days ago i won bets and won a lot playing via 1xgames then my balance was 8lakhs then I can't make withdrawal. They asked me to mail security team. I did and gave all necessary documents on 29th May but still there has no final answer and now i stake in some sports with loss 3-4 lakhs taka in 1xgames .Now i can't understand that will my account be verified or not thats why i can't deposited money too.

As an affiliated partner my clients are looking forward to me that 1xbet is scam or good one. So please verify my account fastly because i never did any wrong. I am a member of your community so why i will do any wrong, I mail info-en too but no response. It became a burden now for me please let me know something about verification then i will deposit and play otherwise when i won my games I can't make withdrawal. If this happens then my 200+ client will also loss their faith on 1xbet.

So i am looking forward for quick solution of my issues.

Thank you 1xbet team.

My user ID: [protected]

Security team case ID: [#[protected]]

Hello,

My account Id is: [protected]

I made a bet on the number of offsides. The number of offsides was 3 when I bet. But a few minutes later I saw that the number of offsides in Google was 4, but you still kept the number 3 on your system, so I had to sell that bet so as not to lose all my money. I saw later that you corrected the number of offsides. That is, by the time I sold the bet, I had already won that bet. Please check my bet and correct it.

Bet slip: [protected]

1xbet deposit not yet done - more than 23 days

I made a deposit of rs -25000 through payment gateway 'UPI Fast' to 1xbet merchant partner 'Baroda E Gateway', it’s been more 23 days now the amount has not been credited to my gaming account

I have sent payment screenshots, Utr Id , bank statement and transaction date and time after waiting for 14 days

Please deposit my amount by today

- don’t try to make excuses every time

I have also provided all the requested details in the Facebook/Twitter as well after waited for 14 days

As usual there was no response from mail/ Facebook which I had sent for last few days

Please don’t make me to wait for more time

Kindly solve this issue by today and deposit to my gaming account - [protected]

Utr Id -[protected]

Bank statement/ screenshots already been shared multiple times as per communication

One of the worst customer support by 1xBet , they always try to make excuses

Like corresponding specialists are working

But they never reply to my query

Please solve it as early as possible

Also if any doubts , you can check my previous deposits for last two months

Thanks

Dear my account id is [protected]

I create my account by using One click registration from 1xbet website. I got my User id and password from website after successful registration.

I also made deposit but after that I was automatically log out. From then I can't log in with my given account id and password which was given by 1xbet.

To solve thus problem I mailed [protected]@1xbet-team.com and they asked for my NID card and selfie. I sent them. After that they aske some questions, I also answer them.

After all this security Department reply me "Your data is currently being verified. You will receive an answer shortly."

But it was 17-05-2022 mail. Till then the security Department ignoring me so that they cannot solve my problem also not replying me.

This was really painful for any customers. I also make my deposit which is now really costy for me and my family.

My security team email Ticket id is [#[protected]]

Unfair bookmaker! I paid the funds at 1xbet, but they don't let me bet. But they don't let me withdraw those funds! They avoid concrete answers via email! They stole my money!

Name: Vaivaswat

Id: [protected]

I have been betting with 1X Bet for the past 5 years and never faced any issue until a month back when I received notification to send documents to Securities Team for account verification. I forwarded them my PAN card and Aadhar card details which took several weeks to get verified. Now your securities Team has asked me to provide details of all the deposits i made to my betting account in these years.In the last few years I have deposited several lakhs rupees to my betting account using Gpay,Freecharge,Paytm which are all linked to my Savings account with HDFC. I can provide HDFC bank statement to you but providing details of each deposit made to betting account is almost impossible as i have deposited various amounts to my betting account on more than several hundred occasions. How can i provide individual details of those several hundred transactions. To be honest I have not been asked by any company to provide these kind of details.It is pretty clear that you are just delaying things with these stupid questions and have no intention to return money.You yourself must be having details of each deposit I made.Asking those details from me does not make any sense.Unfortunately I do not have any option but to lodge FIR against your company and celebrities who endorse your company. Had i known that you will ask for these wierd details i would have never betted through your website.I was not aware that you can be so bad towards your loyal customer like me.Asking these questions make me believe that you have no intention to return money.

Sir my name is sanu rai and my gaming id [protected]

And I make a withdraw approved of 29000 but system approved but my money is not settel and one x bet team say to provide my bank statement I provide him but again I mail no one response only ticket id generated sir I wait for 5 day no one response plss do some thing I dot have patience to take it easy

Been dealing for weeks now with their security department ( through email), they have no problem accepting various funds for deposits from crypto to bank accounts, but when it comes to withdrawl they become dodgy and shady.

1st they asked my for my ID which I provided, fhen they ask to provide proof of my deposit through the bank(although those funds were completly lost and account went to 0 and I used cryptocurecny to top it up)

So now after sending everything I keep getting automated messages from their email support,provide it again and etc. I tried calling and talking with different agents regarding the issue, but they all just follow the script. PLEASE CONTACT SECURITY VIA EMAIL.

Also interesting thing that, I initiated bank transaction on May 21, but it was withdrawn on May 28. So their main excuse now that they can not find the transaction on my bank statement for May 21.

How is that possible? if you clearly stated that it take 3-5 business day for deposit.

It is seen on my statement for the date it was withdrawn ( i have all the screenshots of the dates ), maybe they don't even know what payment system provider they use to facilitate this transaction. I'm not sure at this point

I'm willing to spend money and time to get to the bottom of it.

Also I found many reviews online, with the same situation where security department just toying with people regarding documents, this is unexpected for such a huge

27/05/2022

Time-9:58 pm

UPI:-[protected]

My payment not received

Dear my account id is [protected]

I create my account by using One click registration from 1xbet website. I got my User id and password from website after successful registration.

I also made deposit but after that i was automatically log out. From then I can't log in with my given account id and password which was given by 1xbet.

To solve thus problem I mailed [protected]@1xbet-team.com and they asked for my NID card and selfie. I sent them. After that they aske some questions, i also answer them.

After all this security Department reply me "Your data is currently being verified. You will receive an answer shortly."

But now security team didn’t reply me also not solved my issue. So that I contacted with Operators chat, they told me my Account is blocked by security team.

But security team didn’t reply me after getting my Documents and its approximately 11 days since.

I also contacted every customer support of 1xbet. Strange that no one speak about my account after getting the account id.

Its a big fraud activity by 1xbet. This company is cheating with its big client.

I hope there i Will get help and get back my Deposited money.

I am "Mahdi Gh. Kupaye". with account number [protected].

I am a football fan. I recently became acquainted with different types of sports betting an interested to do that. I researched from friends and acquaintances about a good and reliable site with which I can deposit and withdraw from Iran easily. finally I selected 1xbet.com. and I deposited all of my annual savings. and then, after some bets and mix bets, my account was blocked and asked me for Id card and documents. after I sent them, I received a message: "Your account is under verification. Please, login to your account via PC in order to see the instructions."

then when I logged in with PC, just see this window with title "block appeal" and after 72 hours I did not received another answer. and also when I send every another email to security team always I will receive this same message:

"Your account is under verification at the moment, you should follow the instructions listed on the website."

after 48 hours an email I received that "You need to provide copies of personal identification documents. Please log in to My Account and upload the relevant photos."

after it after 72 hours asked me to send my deposit transactions by my e-wallet.

I sent all of every things that they wanted but then, I received a funny request:

"The review of your claim is suspended until we receive copies of the personal identification document (a notarized copy of your passport or national ID) and of documents confirming the deposit of funds into your account on our website. The documents must be sent by post to the following address: PO Box 856, Lviv, Ukraine, 79008"

they asked me that I send my documents from Iran (a sanctioned country) to Ukraine (a war-torn country!). all peoples know that we can't send any Postal package from Iran to European centuries because US sanctions.

It was so hard, it was very big trouble but I did it in any way I could.

but I didn't received any answer yet. Now it is more than a month later... I don't know what to do really... I'm confused.

I think 1xBet is Scam, because they used every trick to don't give me my 6100$ money.