Aaron's’s earns a 1.6-star rating from 674 reviews, showing that the majority of lease-to-own customers are dissatisfied with furniture and electronics leasing experience.
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Bad communication
I have purchased a few appliances from this company and they do not stand behind their word. They change management so often it is hard for them to know what is going on. They have you wait all day for them to pick something up and do not show. They forgot so you have to arrange to be there tommorrow or the next day. You pay enough for their crap that they can at least be there promptly. I will finish paying off the refrigerator and will never refer anyone there again. Because of poor management.
Demand on payment for dead horse
To whom it may concern, We where renting to own a stackable washer/dryer combo and the day it was delivered the men where having trouble getting it in to our mobile home into the bathroom from the back door.Well first all when they bought it up the steps the one person lost his balance and fell backwards and the item fell on top of him, my husband and i helped to get it off him. Then they put it into the bathroom scratched up and bang up. Any how wwe paid faithfully 4 months when the washer stoped working it took them a month to get out here to check it out, then they said we had the line down to far in the pipe which they hookedit up and it worked just fine for a while then the water just kept going threw the tub it would not stay filled up! then after that was so called fixed the dryer went compute, it made such a real loud noise then we heard caboom the dryer wheel screws feel out of the wheel when we thought may be it was the belt,We Called them trhe day before my 50.00 payment was due we have been trying since december 1 to get some one out here to look at it but all we did was get the run around.and calling numbers and telling them if we dont pay we have broken contract.what gives them the right to call reference #.They broke the contract we didnt!How are we in fault?One sales person don"t know what the other is doing!
I am going thru this now. I agree 100% with you
HERE IS THE CORPORATE HEADQUARTERS PHONE NUMBER TO CALL AND FILE A COMPLAINT:
Sales and Lease Ownership
CALL US AT [protected]
Large Selection of New Name Brand Furniture, Electronics, Appliances and Computers for Sale or Lease
No Credit Check, No Deposit - Everyone is Pre-Approved!
Variable Lease Term Options
ONE CATCH TO IT: After you file the complaint, they will give you the name and number of the Regional Manager for the store you are complaining about. The regional manager is more than likely the "Owner" who will not return your calls, and nothing will be done about your complaint. I found this out twice, two differnt stores! I tihnk will all these complaints from all us of here we should look into filing a CLASS ACTION LAWSUIT!
I too am dealing with this kind of unprofessional harrassment and fraudulent charges on my bank card. Wish I would have read reviews before I decided to do business with them.
Harassing people!
Ok well I have recently rented a 48'' TV from Aaron's. I have had the tv for almost 6 months. Well for the first time I was late on a payment. For the first few days no one had been calling or coming by so I knew I was fine. Well one night about 8 something a couple of guys came by and asked that I pay something. I had then told them I did not have the...
Read full review of Aaron's and 26 commentsDiscrimination and illegal activity!
I am a formal employees of the Aarons store in Coolidge. The reason why I am a formal employee is because I refused to take part in any illegal activity in the store. The General manger had several illegal copies of movies that were not even out yet as well as movies that had sex scenes and vulgar language. I explained to the GM that I did not think that it was right to have this in the store, she did not remove them and continued playing the movies. i called the Aarons complaint line and reported the incident. She was confronted and was advised to remove, which she did but what concerns me is that maybe I should have called the police. Her illegal, unethical behavior continued. She was taking money out of the till and we were always short. She discriminated against Blacks and called them nasty "N" and if one were to fill out an application she tore it up and threw it away. Once a Muslim women applied for a job and again the application was thrown away and her comment was - "this is a law suit waiting to happen. I do not want those kind of people working for me." There was so much more happening in that store and it seems that no matter how high up I placed my complaint - I was not heard. She is the most unprofessional person I have ever come across. She has even gone as far as advertise and speak openly about her sex life and relationship with another manager based in California. For a job that only paid 9.00 an hour it was not worth my time any longer. I hope that this complaint gets to the appropriate person who will actually investigate my concerns. This person is running a business in my community and I do not think she should be here.
This seems to be a wide spread issue throughout this company.Please file a claim at your local EEOC and call the investigations unit at the Atlanta, Ga EEOC office @ [protected]. Fax our statement in to them and file a compliant as well for what you have seen and observed about discrimination in Aarons Rents. Fax # [protected] or 6910
Harassment of children
Please dont buy from Aaron's Sales & Lease. I leased from them in 2002 at the Lancaster, S.C. store. Paid off three items. I have made it known to them every month I have two disable sons and I am at dr. or hospital alot. They may not hear from me for days, but I will always pay my payment before the other payment is due. The day after due date they start calling, harassing my children by telling them they are coming to get our furniture. They upset my children and get them crying. This is very unprofessional business.
You should never have agreed on a contract to repay if you are so STUPID! They have to be partially to blame for being dumb enough to let you have the stuff anyway. YOUR PROBLEMS ARE NOT THEIRS, GET OFF YOUR LAZY @SS AND PAY YOUR FRIGGIN BILLS U MAGGOTT!
And about your children, my sales manager told a customer's son once that he had a piece of ### father and that they were going to have to buy a cooler after he comes to pick up their fridge. They don't care.
I was employed at this exact Aaron's for almost a year. I quit in November 2007.
I know from working there, that as long as you call and let them know when you are going to be in to make your payment, they will put in a "promise" for that date which lets them know not to call until that date has passed. Granted, you may have told them about your situation, but you can't expect them to remember. We had over nine hundred active customers when I left. As long as you call and aren't trying to ### them over...there is a lot that they can do for you. Usually if you pay within the month, or before your NEXT due date, you are good. They can also rewrite your agreement or give you a service extension. Communication is key, and if you don't communicate with Aaron's about where you are as far as your payment goes every month (before you're late), then that interferes with the business relationship. There are too many people that go into Aaron's, pick out a 73" HDILA, make one payment, and then move states away...never to be heard from again. You can't expect for Aaron's to just know you're going to come in...it's all about communication.
I was employed with AARONS and disgusted with their collection techniques. The stores got in trouble with the Texas Attorney General and placed on probation. They still don't get the message , and continued with their previous behavior , even collecting on Sunday!
### you go pay your bills first
Horrible customer service!
I have worked in the customer service field for 10 years and never had I experienced what I experienced with Aarons furniture general manager named Keith. This store is located in Columbia South Carolina on 2 notch road. I recently gave birth to a baby, I work full time and attend graduate school full time. My computer blew up so I needed another one in a hurry. My appointment time was suppose to be from 1-5. My computer wasn't delivered until 6:30. I understand things happen. But it would have made sense to call me and let me know they would be delivering the merchandise late. I called three times that day and no one informed me the delivery man ran into complications and would be late. I wanted to voice how dissatisfied I was with the service. I only have 2 days off. With this two day i need to take care of bills, buy groceries ect. the general manage informed me that I shouldn't have called and I must have been expecting a problem. He is an complete idiot! How can someone like that be a general manager. After this, I will NEVER, I mean NEVER get anything from Aarons. I will also inform everyone I know about their terrible customer service. If I didn't need to finish my paper for school and wasn't pressed for time to get my daughter I would have canceled the order. I HATE AARONS!
Oh, . It was in their Perth Amboy NJ location. Keep in mind, its better to purchase cash in this situation, your actually paying triple the amount for something that could have been payed off with maybe one months salary or less.
I leased a sectional from Aarons. I’ve been making payments on them for about 18 months. I was late this month, so a young lady calls my home being extremely rude as if I was a criminal that tried to rob them. I told her that this month was a bit hard for me and that I couldn’t come up with the payment for a couple of day. She tells me that it sounds like a personal problem so I ask to speak to the manager. She tells me how she is going to have her "guys" pick it up in five minutes. When she transferred the call over, the manager picks up and says "yes?” I asked his name and he turns around and says "well you asked to speak to me, you know who I am". Wow! How rude can they be? Well I know we were back and forth because I couldn’t make the payment on time. He tells me on how that’s not there problem and I should go and burrow the money from someone to make the payment. All of a sudden there were all these new rules and regulations that they were trying to re-enforce on me. (Mind you, I only have about three months left to pay the sofas off). They kept threatening me on how the stuff is still there’s and they can come and pick it u whenever they want. He made it his business to say how he runs that whole Aarons store and everyone has problems, but that is none of his business. I let them know about their attitude. I don’t know how they let people like that deal with customers. I financed a Mercedes Benz, if I was to be late on the payment, guess what? It’s a 40K car, and they don’t treat me like that. AARONS HAS THE WORST CUSTOMER SERVICE EVER! That will be the first and last time I will ever purchase something from them! I will make sure to tell everyone!
Sandra RODRIGUEZ
I also had a very simmular experience with Aaron's. I recieved a call from the store letting me know i was 2 days late on my payment. I told the Manager named Sheila in Payson, Az. that I am sorry I am a single mother who works full time and attends college full time and raises a 2 year old alone, I must have just let it slip my mind. She then accused me of being "STUPID" and said that since I was 2 days late, I obviously couldn't add! This woman was the rudest person I have ever dealt with on a professional level. I have worked in the customer service field before and at any one of my jobs if I had ever spoken that way to a customer I would have been fired on the spot. I guess aarons just trains their people to be rude, unconsiderate, and childish. I WILL NEVER DO BUSSINESS WITH THIS COMPANY EVER EVER AGAIN! I suggest you don't either or you will be in for a rude AWAKENING!
Poor service!
We rented a TV, had been paying for 3 months, then on Labor Day weekend, we took off on a trip to look at some property in northern NV where we bought some property. My wife works overnight shifts, and I am self employed where I work an hour/half from home. We got back from our trip that Sunday, and thought we would take care of all bill that were due that...
Read full review of Aaron's and 85 commentsVery rude customer service!
I leased a 52 inch hd tv. It became blurry I ask for it to be fixed. They replaced it with a 48 inch and I should have gotten the same tv. Before dark the tv tore up it had so many lines that you could not see it. I called and they brought me a 52 inch this time. This was on may 9 2007. They said three weeks to fix it. When I call to check on it they talk to me like I have never been talked to by a business. They have very rude people that work there. Every time you call they have let the person go I talked to last. Take this matter serious because your store in Seneca will not be opened long. Sharonda, the manager is very very rude she want listen to me she wants to do all the talking.
My number is [protected].
Patsy Jane Couch
Made up a bogus reason for keeping my over payment
I made a payment of $160.00 on 5/21/07 which included $12.82 in late fee's. I wrote an even amount out provided that the $9.16 will be adjusted to my next payment. But to my surprise the money was deducted from me. I was told it was for "in house pickup" in other words the company allegedly came to my house to remove my furniture and there was no answer. Remind you no notice was left at my residence indicating that this took affect. It just so happen this amount was exactly my balance left over. My bill was due on 5/15/07, only six days late and I paid the late fee's. I will never purchase from this company ever again. I will pay my remaining balance because I agreed to. Under no certainty did I agree to be taken advantage of.
Most annoying customer service i've ever experienced
This store has the rudest and most annoying customer service I've ever experienced. There is no communication between the employees, so therefore i get harassed day & night, and have to repeatedly explain my payment plan to people who are to lazy to look up your account.
The last face to face encounter i had with these people was very rude & extremely insulting. The manager and a sales man both argued with me about my payment, which i was right about, in a barrage of insults and patronizations. I don't recommend this location to anyone unless you want to harassed by phone,at work, at home and don't mind paying their scam of late charges that don't exist in even their contracts. The worst though is being talked to like a stupid piece of trash.
I previously had a problem with the store but the regional manager fixed the issue as soon as he found out.
Very bad quality furniture!
My boyfriend and I are leasing a love seat, couch, tables and lambs from Aarons furniture store in Tacoma Washington. We had are furniture for about 1 years now and the furniture is starting to peel. It started peeling about 6 months ago right after we leased it. They had this man come out and take pictures of the furniture and he even said that the...
Read full review of Aaron's and 28 commentsRude treatment!
I feel that AAron's has been very evasive and non-cooperative and the worst thing was that I have been treated rudely. I am 18 years old and this is one of the first purchases I have made and I am very discouraged about the sales department at our local Aaron's store. I had to return my P.C. and it has been gone for repair for over a month and a half. I regret dealing with Aaron's and I am dissaloushioned about the purchasing procedure all together.
The complaint has been investigated and resolved to the customer’s satisfaction.
At approximately 6pm on 3-12-24, the Gatesville (the tall fat white guy) store manager was visibly upset and chose not to take my sons money for a computer. I feel like going to best buy now.
The Aaron's location in Magee Ms. continually plays music on speakers outside the store that is inappropriately loud and disturbing to the point that customers in the neighboring stores are complaining. Management disregards complaints and this has been an ongoing issue.
Well I been harassed verbally abused my house was disrespected by the delivery guys in front of my children and they treated my animals and me like crap banging on my door like they are the police and Im called a lier and a bunch of other things and hung up on and I been threatened and laughed at I had it already
I had an account with your Selinsgrove,Pa store account was closed with no communication and now they want me to pay on something that I thought I had paid off. This seems to be a common problem that I have read. I only get promo emails and text never anything about my account
I didn’t get paid on the first of this month I get paid on the 8th of this month can I pay you then my name is Wali Z Muntaqim Bossier City ,La
Als,I kind of scared to go pay my bill , will she assault me !H -o aout Alie working at Crockett Texas Aaron's , she was so disrepectul to me, Angela Steptoem do you 'll wants an employee to work for your company that acts like this ? what will she do to me next , hit me , He l p!
Angela Steptoe
CAN'T SIT ON COUCH OR LOVE SEAT UNLESS U WANT TO SET ON A HARD WOOD BLOCK SINCE I got it It has now been exposed to covid Would like to get Washer dryer set
rite got a desktop unit bout a year ago still paying on it and now the gpu maybe dying and i called told them errors it came back worked fine for an hour black screened again gaming hp omen desktop unit and now i fear it will completely die and ive called to let them know got no where the dude said he would call back never did it is now the weekend im planning on calling back tellign them the errors happening and that i updated drivers and what not i sware to god this was the biggest mistake going to aarons im gettign screwed and i need to be able to play my game ive obligations and i pay for gaming desktop now it maybe unable to be useable also had to repair c drive as well aarons get your act together you have lost a customer next month im going to another buisness
Purchased a stove, oven from Aaron's in Gaithersburg, MD. The hinge broke after 1 yr. The oven door doesn't close. Called Aaron's to complain. Because I paid off product, they refused to assist. Poor service, low quality products they sell, overpriced. I will continue to complain to everyone.
My tv has a white line going through the middle of screen I have trying to get the store to fix the tv the store is not getting with me to fix the tv and my account been over the time that my contract said it said 14 months and it over 24 months I really need some help please
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Aaron's phone numbers+1 (800) 950-7368+1 (800) 950-7368Click up if you have successfully reached Aaron's by calling +1 (800) 950-7368 phone number 3 3 users reported that they have successfully reached Aaron's by calling +1 (800) 950-7368 phone number Click down if you have unsuccessfully reached Aaron's by calling +1 (800) 950-7368 phone number 2 2 users reported that they have UNsuccessfully reached Aaron's by calling +1 (800) 950-7368 phone number20%Confidence scoreCustomer Service+1 (866) 261-1476+1 (866) 261-1476Click up if you have successfully reached Aaron's by calling +1 (866) 261-1476 phone number 0 0 users reported that they have successfully reached Aaron's by calling +1 (866) 261-1476 phone number Click down if you have unsuccessfully reached Aaron's by calling +1 (866) 261-1476 phone number 0 0 users reported that they have UNsuccessfully reached Aaron's by calling +1 (866) 261-1476 phone number
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Aaron's emailsmyexperience@aarons.com100%Confidence score: 100%Supportprivacy@aarons.com100%Confidence score: 100%investorrelations@aarons.com92%Confidence score: 92%communication
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Aaron's address400 Galleria Pkwy SE Ste 300, Atlanta, South Carolina, 30305-2367, United States
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