Airtel
Reviews and Complaints

i am stay in maharshatra in pune at hadapsr, and i alsi work in airtel prapaid distributor a sales exicutive. i face very big indoor network problem in my home, i cant call to any ans also get call too, please solve my problem, my contact no.is [protected]/[protected], and my email id is [protected]@yahoo.com thank you

Hello.
I was a proud and satisfied user of Airtel Mobile office from almost a year now and a subscriber of Airtel since 2007. Recently I took a new Airtel West Bengal Prepaid sim of no [protected]. On the next day of activation, I recharged with RC 98 for 2gb mo for 1month and got speeds 20-30KB/s. After the end of free data, I recharged with RC 98 again on 13/08/11, 8:33PM. To my utter surprise I came to know that they are giving only 1gb at 98 and increased 2gb pack to RC 149.
But the actual shock was due to come. I noticed that the browsing/downloading speed has come down to mere 4-10KB/s and often after every half an hour the speed would drop to 0.00KB/s and connection status become inactive, making all downloads to fail and all browsing to stop. Let me tell you, I am the same person using the same mobile, same sim, same location, same pc, same browser, same settings that I used before and got 20-30KB/s speeds. I am not talking about some particular websites or some particular time of the day or some particular day. It is the cumulative average speed I am getting from 13/8/11.
I have done all I could do from my end(switch off/on, clear cache, disabling all add-ons/plugins) but to no avail.
I called up [protected] (this is the no to reach gprs helpdesk when calling from a non-airtel no, which 12118 itself provided me for online assistance to be possible). But the executive(Samannay Das) was just not willing listen to any of my problems and told me that he WILL NOT take any complaint. I called nodal officer at [protected] but I didn't hear anything except the ivr telling me to hold the line for talking to nodal officer for 5 minutes.
This is an utter disappointment from a company like airtel and a clear violation of service rules(surprisingly, they themselves claim to give 20-30KB/s speeds).
I dont know what Airtel is up to by increasing pack prices and decreasing service quality. I think that they don't care about customers now as they have the largest customer base in India. But as a loyal customer I would like to advise them not to bring themselves down to such a state that customers feel cheated.
What else? I don't think they would give any reply.
Thank you.
Suman Dutta
[protected]

Dear sir/madam,
I am airtel user since 6-8 year. My mobile no. Is [protected]. Recently I have made planned to changed my airtel prepaid no. To postpaid. I have paid 500 rupees as a activation charged on 20/06/2011. But still I m not getting your postpaid service on my mobile.
So for confirmation regarding my mobile service I am going to one of your airtel relationship centres in rohtak (Haryana). But they have told me that your no. Is under cancellation. Because address proof is not correct. But they are not telling me any reason of cancellation. I m continuously touch with your airtel relationship centres since 2 weeks.
Firstly they told me just wait sir, we are under progress. Today they cancelled my application without telling me any reason. I have already used 1 no. Of airtel on same address. If my primary no. Has been activated on same address how they can cancel my second no. But still they are not taking any action. Okay, if my address is not verified, I want my money back which I have paid for registration regarding migration of prepaid to postpaid.

My primary postpaid no. Is [protected]. This no. Also I have migrated from prepaid to postpaid just 2 month back and also it is verified on same address.
Mukesh kumar
2051/4, new roop nagar (Near bharahman dharmshala road)
Rohtak-124001
Haryana

Airtel relationship centres address :-
Balaji telecom
Building no. 1, munjal complax, delhi road,
Rohtak-124001
Haryana
Phone no. [protected]

Hi,
I am Kishore Kumar Manchikalapati, I am using Airtel Prepaid mobile service since (2005) to till date. My mobile No.[protected]
Following are the three unauthorized subscriptions that are added and amount is being deducted from my prepaid account on daily basis.
1.You have been renewed for GamesManiaSubscriptionfor subscription service from Airtel.You have been charged Rs. 5.latest games http://gclub.in browsing @ 10p/10kb
2.You have been renewed for ThebigfatfreeStore subscription service from Airtel.You have been charged Rs. 5.latest games http://gclub.in browsing @ 10p/10kb
3.You have been renewed for SubscriptionVideosParlou subscription service from Airtel.You have been charged Rs. 5.latest games http://gclub.in browsing @ 10p/10kb

Note: When I tried to check that whether I have any active subcriptions from http://gclub.in (Airtel Live URL) I found that I don't have any active subcriptions for my mobile.

When I tried to reach customer care they provided me irrelevant and useless answers. Inspite of being a dedicated prepaid user since last 7 years, Because of this fraud made by the service provider I am losing faith in the product. Daily Rs.15 is being deducted from my account because of this fraud. Till now I lost hundreds of rupees since last 3 months.

I want to make following things to be clear:

1. I didn't opted for any subscriptions on Airtel live or any other paid services from Airtel.

2. I use internet by recharging Rs.98 per month for 2GB usage on my mobile. Hence nothing should be deducted from my Prepaid account for internet usage.

3. I never opted or used prevoiusly specified subcription services .

I want this issue to be resolved ASAP without any failure.

If this is not resolved then the options available for me is to log a case against AIRTEL in the consumer court and Change my service provider.

Hi,
I am kishore kumar manchikalapati, I am using airtel prepaid mobile service since (2005) to till date. My mobile no.[protected]
Following are the three unauthorized subscriptions that are added and amount is being deducted from my prepaid account on daily basis.
1. You have been renewed for gamesmaniasubscriptionfor subscription service from airtel. You have been charged rs. 5. Latest games http://gclub.In browsing @ 10p/10kb
2. You have been renewed for thebigfatfreestore subscription service from airtel. You have been charged rs. 5. Latest games http://gclub.In browsing @ 10p/10kb
3. You have been renewed for subscriptionvideosparlou subscription service from airtel. You have been charged rs. 5. Latest games http://gclub.In browsing @ 10p/10kb

Note: when I tried to check that whether I have any active subcriptions from http://gclub.In (Airtel live url) I found that I don't have any active subcriptions for my mobile.

When I tried to reach customer care they provided me irrelevant and useless answers. Inspite of being a dedicated prepaid user since last 7 years, because of this fraud made by the service provider I am losing faith in the product. Daily rs.15 is being deducted from my account because of this fraud. Till now I lost hundreds of rupees since last 3 months.

I want to make following things to be clear:

1. I didn't opted for any subscriptions on airtel live or any other paid services from airtel.

2. I use internet by recharging rs.98 per month for 2gb usage on my mobile. Hence nothing should be deducted from my prepaid account for internet usage.

3. I never opted or used prevoiusly specified subcription services.

I want this issue to be resolved asap without any failure.

If this is not resolved then the options available for me is to log a case against airtel in the consumer court and change my service provider.

Its regarding the payment of My post paid airtel phone bill, i was standing in a queue at Nehru place airtel branch to pay my ph bills and it was a pity to see the authorized person taking payments was clearing the payments of a person from the back door and the no. of bills that person carrying was around 15. On being asked why are you clearing so many bills at one time from back door, he replied this is not written anywhere that he can't accept so many bills at one time and on being questioned he threatened to beat us. And ultimately he cleared all the bills of that person before clearing anybody's else. Its pity to see that a private company like airtel is being run in this manner similar to a govt. organization.

I have applied for mnp. I want to shift to vodafone from airtel, but everytime I give a request for mnp, airtel people call me, waste my time, request me not to go to vodafone... I have tell them strongly that I need to shift to vodafone please approve request... But everytime I get a msg by vodafone that my request for mnp has been rejected by airtel...

At my flat zero airtel network is there.. I get frustrated.. After trying for continuosly one month when again my mnp request was rejected by airtel, I called at airtel customer care and requested them not to reject the request.. I asked the time frame till when the request will be approved but the customer care executive (Mr. Dharmendra yadav)... He behaved very badly... Tried to make fool.. Since he was knowing that he cant resolve this issue, he told me to stay online... He is going to transfer call to higher level.. He kept me on hold for 5 minutes and then in between he picked up call to check whether I m there or not... When he got to know that I am there he again kept call on hold... And after some time he cut the fone...

I am helpless.. I cant change the number.. I need mnp urgent.. Please.. I was about to cry yesterday.. Airtel is very very bad... Worst... I hate airtel... Even airtel people called me on sunday also early morning.. I was sleeping.. Picked up... They werw again requesting not to change network... Wats the advantage of mnp?

My airtel contact no [protected] (Sim no - [protected]) is missing while travelling from chennai to muscat (Oman) hence I need to block the above no asap.
I try several time to airtel help line no but my effort gets vain & its very difficult to contact, really upset about airtel and I am going to change from airtel to vodafone asap.

Since 12 days there is no connection of dth
Dear sir. ,
Since 10 - 12days no service to my dth why the post sale is so horrible, its
Worst than bsnl. You are providing connection within 15 min, but when
Tyherew is defect youy even 24*60*6 min I mean you are just making fool the
Customer rather you are playing with customer. My complain no. [protected].
You even didnt bothered to call me up. Mind you one thning there lot of
Company in market, dnt behave like monopolitic. Strenthen your repairing
Network other you may loose your existance. If I am not getting any
Suitable solution. Tel your tl/no to contact at [protected].
Thanks
S. Mahanta

I am one among the million affected customers of airtel mobile unjust services. Airtel recruits a bunch of gundas for their telecalling services and gives a heavy mental and verbal torture to their customers by which they seem to gain nothing but only lose their number of customers day by day.
The situation of airtel customers become more worse if any of their family members also possess an airtel connection. For instance if a wife has a post paid airtel number and her payment is delayed due to unavoidable reasons the airtel officials bar the incoming calls of her husband's mobile prepaid service for no fault of his. To worsen the situation they receive all (No matter personal or official) calls which come to the husbands mobile and enquire about each and every caller's relationship with the mobile user and also informing that the husband's incoming calls have been barred because of the wife's payment delay. All these criminal activities are done by airtel gundas in the name of telecallers. If any complaint is given to the airtel higher officials, they don't care to respond at any point of time, as they all come under one category. So beware of airtel company and avoid using their threatening services
Name of the uncultured airtel employee is ms. Radhika, 101, oceanic towers, santhome, mylapore, chennai. And her mobile number is - [protected] and [protected]

Sir
I am serving in Indian Air Force as a Non Commissioned Officer. On 06 May 11 I purchased a SIM Card of Airtel ([protected]). The number has been activated and recharged with Rs. 50/-. I was out of station for some days and after coming back I come to know that my number is not active. I contacted customer care. They told me various reason of deactivation (You may not got recharged your sim, you may not used your sim for more than 6 months etc.). I contacted the Airtel retailer from which i have purchased the sim. Firstly they told me to resubmitt the document. I have resubmit the document. Still my number cannot be activated. Atlast they told me that Airtel has deactivated my number permanently and given a reason that my verification was negative, however I never received any verification call from Airtel. I have submitted this complaint once in this site earlier. But airtel had given a wrong comment that they have resolved my issue. However my problem still survive. My grievances may be looked into and redressed and airtel should be restricted from giving wrong comment.

Thank You
Rabi Narayan Das
Ph. No. - [protected], [protected].

Dear Sir/Ma'am,

This is to bring to your notice the illegal crime done by the one of your Distributor "Mr. Pankaj Mehra" Shop No.15, Kapoor Arcade, MMM Road, Amritsar who is my husband, as we got married in Jan2004.
Since a year after my marriage in 2004 Pankaj Mehra and his family tried to Harass me for dowry so I filled a case & F.I.R406-498A(dowry case) against him in 2006 in civil court for Dowry & giving me maintainence as we are not divorced,
As we were living separately. But few days back he got married to another woman illegally without taking divorce with me.He did fraud with court & cheated them & i took the action against him and filled a compliant regarding his second marriage.

So, Kindly you also take some strict actions against Him from your end as such people should not worthy to be trusted. I will be obliged if you would consider my request and
co-operate with me.

Thanks & Regards
Henna Mehra
w/o Pankaj Mehra
Amritsar

Sir,

Sub: Disconnection of my Land line telephone No.[protected].

I, the undersigned, am not happy with the service. My telephone (No. [protected]) was out of order since 10.06.2011. In this regard I have made a complaint vide complaint no.[protected], and [protected].I have also lodged a complaint to Nodal central office your office on 24.06.2011 vide no.[protected]. Finally my telephone was rectified on 07.07.2011.
In this I have requested to waive my rental as per extent rule.
I have not yet received any bill till date but your office is telling to pay the bill.
In this regard I like to inform you that please send the bill and after scrutiny I will pay the bill and I further request you please arrange to disconnect my telephone immediately.
Thanking you.

B lila
cell NO.[protected]
Account No.[protected]
BilaspUr Chattishgarh.

sir,
we request you to provide satic ip address for cctv viewing purpose.this is the 5th time i am requesting and i hope it is considered . request no- [protected]
landline phone/account no-[protected]/[protected]
broadband phone/account no-[protected]/[protected]

[protected]@yahoo.co.in
contact no-[protected]/[protected]

regards
vijay

Dear Rajesh Kumar,
Mail on 11th July

Thanks in advance to read this messages and could you please assist me in getting the SIM card ?
Hope at lease this message has reached right person ( you) for recommending suitable action!
Mail on 11th July

Dear Vandhana & Nipun,
I am still looking for your assistance. Today I also called your Airtel office, 1st they said, sim card is available, and then they said “no” card is available. When I ask about the validity of the Ref No- No response.
Mail on 8th July

Dear Vandhana Bharath,
Thanks for your response.
I have received the MPN Port request code no .RT 377684.
Unfortunately, I have been told by Airtel office (MG Road, Shastri Nagar, and Adayar) there is no stock of SIM card for MPN.
Also, I have been informed, they cannot tell when the stock will arrive and I should call & check everyday to know the availability. The story does not end here.
When the call is made to the no ([protected]), the call is answered by some one, who always say, they have no details and cannot confirm anything on phone.
Overall I am disappointed to select Airtel for MPN, even though all my family members have Airtel as service provider and my land line is also from Airtel.
From Airtel on 7th July

Dear Customer,

We regret for the delay in replying to your mail.

Ref: Email dated 04-07-2011 inquiring about Mobile number portability for your airtel Mobile number [protected].

Thank you for your mail to Bharti airtel and the opportunity to assist you.

We would like to inform you that the message for port out/in should be sent from the number which you wish to port out/in.

Further, we request you to co-operate with us untill such time.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.

Yours Sincerely,

Vandhana Bharath Kumar
Customer Care
Bharti Airtel Limited

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Hi sir, this manith and my mobile number is [protected]. I don know wat these air tel peoples doing on. I have an issue over my account and I have complaint against this to the customer care executive and even for the supervisor. From past 1 month I getting deducted 5rs daily where in deed there is no one to take care abt the complaint wat I have made. They 'll give me a complaint no and even a request no. But no one put forward after that. Even I went on the airtel service center in vijaynagara bangalore. Now these people have made disconnection the call for customer care from my mobile. Its been too difficult to walk through airtel service center daily where there is no response from the manager over the place there. Please put raise the complaint against them and help me in finding the solution.

I suggested a slogan for air tel mobile in india on 24-12-2010 in response to their ad in local news papers. My slogan was considered and advertised in local papers but benefit was given to some body else. I have lodged my complaint several times but no action is taken so far. I am their regular customer also. I furnish my details as under ; e mail id [protected]@gmail.com telephone landline +[protected] mobile no. +[protected] and +[protected]. Please tke up the matter with them thanks... Seth

I booked a New connection of airtel Fixed Land line for my company A.W Construction Pvt Ltd and Iam Abdul Wasi Managing Director Of the company And my number alloted is [protected] land line and the executive of airtel make commitment to me that he will provide me the choice number which is similar to my mobile number.my mobile number is [protected] but first you allow to us for wiring and take the connection of airtel after two day your number will be change to choice number which i committed to you, and after two day they are not receiving my call and they did not do anything for my choice number, so please do action against him... (GIRISH AIRTEL EXECUTIVE BHOPAl)... (NITIN TEAM LEADER BHOPAL MALVIYA NAGAR)... (BINDIYA TECHNICIAN HEAD MALVIYA NAGAR BHOPAL)...My Personal opinion about the all the three person are not Deserving to job in Airtel Company..

sir, i am brahma teja (ph no:[protected])using airtel service past 4 years.due to wrong entry of call barring password it was bloced.now i am not able to make out going calls and text messages.
it was blocked before 1 month.i was call so many times to customer care .they disconnect so many times my connection.so i want request you to solve my problem.

thanking you.

brahma teja

Dear sir,
I use airtel gsm card last 10 yrs, my mo. No. Is [protected]. I complaints many time.
Sorry but I cant writing in english so I use hindi
Sir me last 1 sall se gprs use nahi kar sakta kyoki airtel card me kuchh problem he, mene kai dafa complain ki hai nodel officer ke pas bhi 5 bar complaint ki hai par abhi tak koi progres nahi hui, or ab ek nai cheating ki gai mere saath,
22 june 2011 ko mene roaming ki jan kari ke liye custmore care me call kiya, waha se muje bataya gaya ki agar aap gujrat se rajsthan jaoge to apko 1.5 charges lagenge or 42rs. Ka recharge karaoge to apko 60rs. Hi lage ge, or wapas jab jamngar (Gujrat) me aoge to fir se apki jo sceme hai jo chages hoge wohi ho jayege. Is liye mene 42rs. Ka recharge 22 june 2011 ko karvaya me 25 june 2011 ko rajsthan gaya wapas 2 july 2011 ko aa gaya, gujrat me aake jab call kiya to bhi muje 60rs. Charges lag rahe the. Mene jab costumer care se baat ki to muje bataya gaya ki ab apke charges 1 sall tak yahi rahenge. Ab is me kucchh bhi nahi ho sakta. Is tarah se muje cheat kiya gaya is ke karan me or ek or mera friend dono ko ab 60 paise lag rahe he,
Sorry for this but I don't know english so I written in hindi please help me.