Amazon
Reviews and Complaints

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Messaging Assistant | Customer Service
Hi, thanks for contacting Amazon. I'm Amazon's chat helper.
I'm here to answer your questions & get the right person to help you out.
As I send you messages, you can select a button to reply. Give it a try.
6:14 PM
Got it
6:14 PM
Messaging Assistant | Customer Service
OK
So, what can I help you with?
6:15 PM
Managing my payment, Prime, or account
6:15 PM
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with
6:15 PM
Payments & gift cards
6:15 PM
Messaging Assistant | Customer Service
Got it. Which of these do you need help with?
6:15 PM
Unknown charge or payment
6:15 PM
Messaging Assistant | Customer Service
Ok, let's look into this. Most often, the charge is a recent purchase.
Let's get you to the Your Transactions page, where you can find out what this charge is for.
6:15 PM
Yes, but I didn't authorize this charge
6:15 PM
Messaging Assistant | Customer Service
I'm sorry, we'll get someone to help right away.
OK, I'll get someone to help you here through chat.
6:15 PM
OK, get help through chat
6:15 PM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
6:15 PM
A
Abhishek has joined & will be ready to chat in just a minute.
Abhishek | Customer Service
Hello,

Abhi here, I will be taking the chat from here.

How may I help you ?
Could you please help me with the issue?
A6:16 PM
I was charged 16 dollars today. i did not authorize any payments
6:16 PM
Abhishek | Customer Service
Let me check this for you.
A6:16 PM
I cannot find what thcharge is oththan primevideo [protected]
6:17 PM
Abhishek | Customer Service
I see it is for
HBO.
I see that you have not yet charged.
Is an authorization.
A6:18 PM
I did notorder hbo
Themoney was taken from my account
6:19 PM
Abhishek | Customer Service
When you place an order, we contact your Bank for a purchase authorization to verify your card but don't actually charge you until the order ships.
Some banks may hold funds in your account for these authorizations even if the order is canceled.
You'll need to contact your Bank for assistance.
They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for Online orders.
A6:19 PM
Can I speak to a manager
I just want everything cancelled and my card removed from the account
6:20 PM
Abhishek | Customer Service
Even if I transfer this chat to my supervisor, they D be having the same resolution as we all share the same resources.
Do you still want me to transfer?
A6:21 PM
Yes.
6:21 PM
Abhishek | Customer Service
Sure.
A6:21 PM
Y
Yawar has joined & will be ready to chat in just a minute.
Yawar | Customer Service
Hello Mary, my name is Yawar. I'm a member of the leadership team here at Amazon.com. I'll be happy to help you today.
Please give me 2 minutes while I check the previous conversation and look into the issue.
Y6:23 PM
I've seen online qmazon is having aproblem with unauthorized payments. Please cancell my account and refund me
6:23 PM
Yawar | Customer Service
The charge of $16.43 is for the subscription of HBO. Unfortunately I do not have the access to process refund for this, however we have a separate team which takes care or video related issues. If you wish I can transfer you to that team.
Once that is done we can go with the removal of card from account.
Shall I?
Y6:28 PM
No I would like to speak to a manager
6:29 PM
Yawar | Customer Service
I'm the manager. But we have different teams whoo handle different issues
As this is a digital video issue, we need to transfer this to video team.
Y6:30 PM
Are you q manager or lead support? Please let me speak witsomeone higher up.
Then why was I not told this by the associate?
I would like to speak with a manager
6:30 PM
Yawar | Customer Service
I'm the highest point of contact and a manager in this domain but as this is a Video issue, I need to transfer you to that team.
I'll connect you to them right away.
Y6:31 PM
Ok.
6:33 PM
H
Hari Prasad has joined & will be ready to chat in just a minute.
Hari Prasad | Customer Service
Hello, my name is hari. Please give me a moment to review the previous correspondence.
H6:35 PM
Ok
I was just like my money refunded for the unauthorized purchase and my accounts cancelled in cards removed please
6:36 PM
Hari Prasad | Customer Service
As per your request, I've cancelled the subscription and issued full refund to your original payment method. The refund would be credited in 3-5 business days.
H6:36 PM
Thank you very much
6:36 PM
Hari Prasad | Customer Service
I'm afraid, I would not have an option to remove the cards from the account. You can remove it from the below link
https://www.amazon.com/cpe/managepaymentmethods?ref_=ya_d_c_pmt_mpo
H6:37 PM
Thank you very much
6:38 PM
Hari Prasad | Customer Service
You're very welcome. Is there anything else I can help you with today?
H6:38 PM
No that's it thank you
6:39 PM
Hari Prasad has left. Thanks for contacting Amazon!
Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.

Magic Kit for Kids - Magic Tricks Games for Girls & Boys, Magician Pretend to Play Dress Up Set with Magic Wand & More Magic Tricks, Instruction Manua
Is this what you need help with?
1:45 PM
No, something else
1:45 PM
Messaging Assistant | Customer Service
So, what can I help you with?
1:45 PM
Managing my payment, Prime, or account
1:45 PM
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
1:45 PM
Question about a charge
1:45 PM
Messaging Assistant | Customer Service
Ok, let's look into this. Most often, the charge is a recent purchase.
Let's get you to the Your Transactions page, where you can find out what this charge is for.
1:45 PM
Review recent charges
1:45 PM
Messaging Assistant | Customer Service
Were you able to find the charge?
1:45 PM
No
1:46 PM
Messaging Assistant | Customer Service
No problem, I'll get someone to help with that.
Ok, you can chat with an associate now or request a call back.
You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?
1:46 PM
Chat with an associate now
1:46 PM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
1:47 PM
B
Boran has joined & will be ready to chat in just a minute.
Boran | Customer Service
Hello Mary! I understand that you have an unknown charge on your account, please let me check this one for you.
B1:47 PM
My bank account was charged today for an order i already cancelled. I have incurred overdraft fees with my bank now on top of it
I have several overdraft charges from Amazon retrying the payment repeatedly
1:48 PM
Boran | Customer Service
May I ask for the order number for the cancelled order?
B1:48 PM
I dont have it . it is on my account. It was hurricaine topical something
1:48 PM
Boran | Customer Service
Hikari Usa Inc AHK21328 tropical Algae Wafer 8.8-Ounce
Is this the item?
B1:50 PM
yes
no
no its not
[protected]
1:51 PM
Boran | Customer Service
Thank you for the details.
B1:51 PM
theres the order number. I pulled it up under cancelled orders
1:51 PM
Boran | Customer Service
May I know the overdraft fees?
B1:51 PM
on 4/23 the fee is $38.00 there is also a fee today for 25.00
1:53 PM
Boran | Customer Service
Thank you for confirming.
Please stay on the line while I check this for you,
B1:54 PM
ok
1:54 PM
Boran | Customer Service
Was the overdraft fee all of the cancelled orders?
B1:55 PM
yes i believe so. It sais Amazon Retry Payment
1:56 PM
Boran | Customer Service
Thank you for confirming.
Upon checking here before you cancelled the order, I can see that the card that you used is declined. And also we do not charge you for an item that has not shipped out yet Mary.
When you first place an order, we contact your bank for a purchase authorization to verify your card but we don't actually charge you at that time. Some banks may hold funds in your account for these authorizations even if you canceled the order.
B1:59 PM
I will look into my bank statement tomorrow and see if it updates and contact back if there are issues. Can you please make sure it will not retry the payment again because it shows it tried again today and i have removed my ppayment information so it definitely should not
2:02 PM
Boran | Customer Service
Please let me check if you have orders that are making these activities.
Please stay on the line while I check this for you.
B2:03 PM
I can send a photo showing the charge if it helps
2:03 PM
Boran | Customer Service
No its all right!
Upon checking here there are nomore recurring charge attempts on your account.
What I suggest first is to contact your issuing bank for them to be able to refund the overdraft fees that they deducted from your bank
Is there anything else that I can do here for you?
Thank you for contacting Amazon.
Thank you for being a Prime member and have a great day ahead!
B2:09 PM
Boran has left. Thanks for contacting Amazon!
Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
So, what can I help you with?
11:34 AM
cancelled order is still retrying payment
11:35 AM
Messaging Assistant | Customer Service
Let's see. Could you select the item you're looking for from your recent orders below?
11:35 AM

11:35 AM
Messaging Assistant | Customer Service
Since this order was cancelled before it shipped, you won't be charged for it.
If you see a charge on your account, that would be an authorization placed by your bank. Each bank is different on how long they hold authorizations on your account.
If you have questions about an authorization please contact your bank for help. Do you have any more questions about this?
11:35 AM
I need more help
11:35 AM
Messaging Assistant | Customer Service
Ok, you can chat with an associate now or request a call back.
You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?
11:35 AM
Chat with an associate now
11:35 AM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
11:35 AM
M
Madupu has joined & will be ready to chat in just a minute.
Madupu | Customer Service
Hello, .My name is Madupu, I'll be happy to help you.
M11:35 AM
My bank statement shows where Amazon keeps retrying the payment causing me to be charged overdraft fees
11:36 AM
Madupu | Customer Service
I'm sorry for the inconvenience you've experienced in this case.
Let me check this for you.
Please allow me a moment.
Thanks for waiting.
I see that this order cancelled you won't receive another payment attempt.
M11:39 AM
05/14/2021 for 25.00 4/23/21 38.01 overdraft 64.00
I want the money refunded to my account
I am looking at the statement where it was charged to my bank account
11:40 AM
Madupu | Customer Service
The charge you see is just an authorization charge.
M11:40 AM
no it is not
11:40 AM
Madupu | Customer Service
This authorization charge was cancelled.
Any authorization made through credit cards will get reflected in 3-5 business days once it is get cancelled.
Please don't worry.
M11:41 AM
it has been weeks
so it has not shown back in my account
11:41 AM
Madupu | Customer Service
In this case please contact your Bank for further assistance.
M11:41 AM
my bank advised to dispute the charges with amazon
i want to speak to a manager
transaction disputes
11:42 AM
J
Jatin has joined & will be ready to chat in just a minute.
Jatin | Customer Service
My name is Jatin. I'll be happy to assist you today.
Please allow me a moment, ​ I'll complete the process to make sure everything is done accordingly.
J11:44 AM
.
11:45 AM
Jatin | Customer Service
Transferring you to my lead one moment.
J11:46 AM
k
.
11:48 AM
R
Rakshanda has joined & will be ready to chat in just a minute.
Rakshanda | Customer Service
Hello
I'm Rakshanda from Amazon Leadership team
Please allow me a minute to read the above conversation
R11:50 AM
okj
11:51 AM
Rakshanda | Customer Service
I've checked the details and can see that the order has been cancelled
and there is no charge on your account
Allow me a minute to check the related accounts
there is no charge found on your related accounts as well
R11:54 AM
im looking at my bank statement at the charges
11:54 AM
Rakshanda | Customer Service
sure
R11:54 AM
excuse me
11:54 AM
Rakshanda | Customer Service
sure
R11:55 AM
manager
now
a real manager this time
NOW
NOW
NOW
NOW
11:55 AM
Rakshanda | Customer Service
I'm from Leadership team
R11:55 AM
NOW
NOW
NOW
your manager
11:55 AM
Rakshanda | Customer Service
I'm the last point of contact
R11:56 AM
not a lead a manager
that is not true
at all
escalate it. now
11:56 AM
Rakshanda | Customer Service
Can you please send me the transaction details
R11:56 AM
no you can take a hike i want a manger now
NOW
hello
I am sending your information to the admin and filing a complaint
NOW GET ME A MANAGER AND DO YOUR JOB
12:00 PM
Rakshanda | Customer Service
Give me a minute
R12:02 PM

I'm a customer of Amazon, I am formally complaining about the situation of not receiving my package at all and on time but rather receiving someone else's package which was clearly marked with a different person's name and address in the same apt complex but having nothing to do with mine.
I am paying for Prime service, I ordered 2 moisturizers which I needed because I ran out of it and instead I got someone else's package and they probably got mine.
If Amazon can't hire qualified drivers to deliver packages to the right people on time then they shouldn't be in business. I don't know who this person was that delivered the wrong package and then took a picture of it saying it was delivered but I'm furious with the misinformation and hassle of a situation that clearly shouldn't of happened.

As I called Amazon customer service tonight and was told that I had either the option of taking the piece of mail that wasn't mine back to the post office which is inconvenient and out of my way and then I would get it resent to me and have to again wait for it to arrive or I could get a refund which would take 10 days and still not have what I ordered and have needed. I'd like to know who Amazon hired because this person is obviously incompetent and should be fired. The name is completely different than mine and so is the apt letter and number. I'd like Amazon customer service to investigate this and compensate me because customers shouldn't have to experience such bad service and then wait on their orders and have to go through the hassle of reordering it and getting their money back it's unacceptable. I should get compensated immediately and get a gift card.

https://www.amazon.com/progress-tracker/package/ref=ppx_od_dt_b_track_package?_encoding=UTF8&itemId=mjmkpsopqqsuqn&orderId=114-6389107-0830625&packageIndex=0&shipmentId=DBPhTsf2q&vt=ORDER_DETAILS

My order was a gift to a suite. You left the package outside of the main building and did not even take it into the main desk.

Who will even look at that package? No one knows it is even there.

Hi

Please note we are being charged a monthly subscription fee for your subscription but there is several issues with this:
- we don't have a subscription with you
- we live in Australia so wouldn't use the US Amazon anyway
- we never signed up for these charges.

I have contacted Amazon Prime US on two painful occassions via the electronic chat method and have got no where as they can't identify where these charges are coming from. I was advised to contact my bank to have them file something from their end, but find it very frustrating as no one has been able to identify why we are being charged even though I supply the bank details, REF #, and dates of charges and it has been very difficult getting in touch with anyone.

I have asked both times for an email contact but not been given this.

I would greatly appreciate a response to this email and some assistance.

Thanks,

Bronwyn Olson

I incorrectly measured for the wrong seat post. I ordered a 27.2 mm Suntour suspension seat post from seller RXLQUANJIA. When I received it, I realized I ordered the wrong size. My bike requires a 30.09 mm seat post. The new post is way too small and won't properly tighten to the post mount.

I applied through Amazon.ca for a return with the intent of ordering the correct size but Amazon replied that it was up to the seller to agree to a return or not.

Of course, when I applied for a refund from the seller, He/she said no but they would somehow expand the post (which is not even physically possible).

After responding to a advert in December 2020for a free month of prime video membership i decided i would take up the membership and joined, then i realised i had been joined on the USA site and your rep on this site said they would cancel my application and redirected me to your UK site and i paid £79 for a year and have continued to enjoy the service. I don't check my statements as often as i should and was horrified to realise that the USA prime site had continued to take a monthly payment from my a/c. I am a 82 pensioner and cannot afford to pay this extra money and ask that it be returned. My details are . Mr Terence Rigler. Flat1 Lee Court 2 Stourwood Avenue. Bournemouth Dorset England BH63PW
[protected]@aol.com

I have been in contact with Amazon for the last 3 days. They refuse to restore my account after a breach. I live in NC and I received a text 3 days ago from Amazon that someone from CA was trying to sign in and change the password. I responded to the text that it wasn't me. At 2:00 the same day, I received another text that someone from FL was trying to sign in and change my password. I again responded that it wasn't me. Then I tried to get a One Time Passcode to recover my account and apparently, someone did hack in and change the email associated with my account. They keep sending emails to the wrong address apparently for recovery because I never receive them. I have talked with 3 different representatives who tell me that nothing will be done except through email which is obviously going to the wrong email. They refuse to use text or call which is the 2nd way I had set up for account recovery. I have called the credit card companies to have new cards issued that were associated with Amazon because they refuse to do anything to secure the account. I also have Amazon blocked from all purchases as well. This is ridiculous that I can recover and secure all other accounts but not Amazon. I can't even close the account. So I am concerned about identify theft because of this hacked account. I am done with Amazon.

On May 8, 2021 I had placed an order for Kimera Koffee Original Blend - Organic Ground Coffee Infused with Essential Brain Vitamins (12oz), Rich, Organic Coffee Beans with Cognitive Enhancers to Boost Energy Levels, Brain Function, Memory, Focus, and Athletic Performance on amazon.com which costed total $21.95. The ORDER # [protected] and Tracking ID: TBA055404891404

On May 10 the order was confirmed to have been delivered by amazon. However upon inspection of my packages I noticed that my order had never arrived.

Around that time I immediately contacted amazon on regards to this issue further inform them that my order never arrived. Amazon stated me wait 48 hours until Tuesday May 11 2021 see whether the item had arrived or not.

On Tuesday May 10 I again contacted amazon inform them that my item never arrived and that I am would like request a refund. Amazon denied my request and stated for me wait again another 48 hours until my package arrives.

The package was reported missing and or not delivered. Since then amazon never conducted investigation on regards to this issue and stated that they are not held liable for missing and or non-delivered orders.

If I don't receive compensation for this loss I will further escalate this issue within arbitration court for breach of contract.

Julio

My card was just billed for the following:
Debit - Visa Check Card 8789 - Amazon Prime Amzn.com/billWAUS POS -$9.21

I have not ordered anything for this amount and have no idea what this is for.

Christie McClung
[protected]@gmail.com

A large reputable publishing company has denied allowing the book written by Rep. Hawley as he defended the insurrection and defying democracy at our White House and a total disgrace as an American. Amazon, after Hawley found another disreputable company to publish his 200 page book of lies, is attempting to make a profit off the decay of democracy in America by allowing it to be purchased on its website. He has been censored for a real purpose, not fake news, and you will have more than 72 million people look at Amazon as taking a political stance plus many of the other party's members as seen at the last GOP meeting where the house speaker of their own party was booed. This is a chance for Amazon to take a stance to be an American Company that stands for values and not just for profit. A new trend is emerging that people need to purchase from their own neighborhoods to keep them in business rather than use Amazon. Once that takes hold, you will see shareholders SELL to get away

At 7:35am this morning Monday 4/10/2021, on the southbound seafood oyster bay expressway (135S) in New York (between the old country road and Hempstead turnpike exits), three prime Amazon vans entered the expressway in front of me and moved over covering all three lanes. They proceeded to slow up keeping morning rush hour traffic including me behind them. I don't know what game they were playing but it is very unprofessional and a dangerous maneuver. I was not able to get the driver/truck IDs as I was driving.

This should be investigated.

I do not understand why these delivery personnel can not follow delivery instructions by the customers. The packages that I received yesterday and today were left outside on the steps when my guidance is to open the outer front door and put the packages on the inner front porch! I have called and spoken to logistics supervisors without any resolution. I have filled complaints with the Better Business Bureau without any resolution. Ad a COL in the United States Army my next course of action will be to file a complaint with the Federal Attorney General as well as the State of New Jersey Attorney General's Office as well as the media.

These delivery personnel need to understand the dynamics of Economics 101, which is supply/demand; if the demand (customers) stop ordering from the company, the supply (delivery drivers/positions) will not be needed!

I have Amazon prime video and in my page there is a recommendation to keep watching the movie "Sky Captain and the World of Tomorrow". I didn't like the movie and that was the reason I stopped watching it. My page in Amazon Prime continues popping out "keep watching Sky Captain..." over and over again. I chatted with customer service three times and they didn't remove the "keep watching Sky Captain"
My impression is that they are doing that on purpose and that is evil and idiot. I will not watch Amazon Prime as long as the "keep watching Sky C" is on. I will not renew my subscription on November 5th. You can keep the Expanse. I do not care anymore about any series or movies.

I thought I had cancelled my prime account last Jan I was looking at my CC statement & noticed I was still being billed 12.99 a month I have not been receiving free freight on any orders so after 30 min of searching I actually got in texting contact with an agent She said I was being billed for a "different"
prime account I asked that it be cancelled immediately & refunded shipping charges She said she would send me a link to cancel & shipping would be refunded I never received the link & hunted around for another 30 min & found a prime cancellation link I will wait to see if I have finally gotten it cancelled I doubt I will be refunded the shipping charges but I guess I will see Amazon must be making thousands off this "prime" rip off I will seek another source for goods in the future, I am finished with Amazon

#disgusting customer service. # no one cares # what a joke. # disabled people don't matter. #buy a new tv. #what a joke #. I have spent thousands of dollars. Please help. Your employees DO NOT care at all. #so disgusted. Maybe a news channel will help.

So as I see thousands of people like myself are being scammed by small dollar amounts (some higher than others) by Amazon or Amzn.com which in any case is getting the info from an Amazon site. So that means this highly used website doesn't protect or even care about consumers because they haven't stopped this and there are the same kind of complaints dating back to 2006?!?! That's ridiculously offensive and absurd! I have cancelled both accounts long ago and still get charged to any card they can and it has messed up orders for kids birthdays because transactions were declined due to unauthorized charges I can't tell you how many declined purchase fees I've been charged due to all this mess and I want ALL my money back for the last few years! Especially when I may have used Prime 3 times ever and Kindle 1 time and Music and Video NEVER!

On April 27, 2021 there is the following charge to my PNC Signature credit card

Amzn.com/bill WA DB84F0P03 Prime $126.14
On 4/28/21 I have an email from:

Jeep Compass service from Armory Chrysler Dodge Jeep Ram Fiat of Albany
Subject: Dealership Experience Survey "Dear Cindy Albright, we hope your 2016 Jeep Compass is performing to your expectations."

I called them and they had no record of service on that date or for that amount. Also, I have never owned a Jeep. I live in Columbia MD.

There is no purchase in my Prime order history.

Can you please advise how I can trace this?

Cindy Albright
[protected]@cindyalbright.com

The delivery driver delivered a package today and ran over a 5 week old goat in my driveway today., According to the tracking he left my property 12 min. before I returned. There was no phone call to me to let me know what happened just a dead goat . Maybe I could have gotten there quicker and rushed him to the vet but anyway don't know if I could face the driver again so won't be ordering anything from you for awhile.

hi i am diana l mcgraw i hve been charged 14.22 on 5/4 time is 23;09 and was charged on 4/30 for another 14;22 and i have also put my acount stopped already put in im not satifide with this servies ..i would like the miney added back to my card plz..money bck on card.put money back on.put money on card.put moneey back on card.money back on card...

Order was placed on March 29, 2021, I never received the order.
I cannot find any info on the company or what happened to my order. This is not this first time this had happened.
I would like to know why my order was not delivered and why I cannot find any information on the company that Amazon advertised on the website.
If the company cannot supply the order then Amazon should demand a refund for that company or give me my refund from Amazon.
I would like a full refund.