Amazon
Reviews and Complaints

pRIME MEMBER, MY PACKAGES BEING DELIVERED ON TIME, Last 3 times my order was lost by USPS or not delivered on time.

TODAY 04/28/21 your Amazon 5 TON truck back into my driveway to turn around I stand at front door watch Big gray 5 ton truck back in Put a center crack on my drive way? I ran out try stop him? I want my crack driveway fixed or send me a check for repair from your 5 ton truck time 1:59 pm on Duquete ln florissant mo 63033 my name Michael gunter 105 Duquette ln 63033 florissant mo or send me a check to repair my DRIVEWAY your company 5 ton Gray truck broke it? on 04/28/2021 today I WAS not getting any order from you he needed to turn around so he picked my driveway to back into a 5 TON GRAY Truck then I watch he cracked it please send me a check for your company Put crack in center of my driveway I new crack today 04/28/2021 I watch him I ran out I see the crack then? Michael Gunter

Dear Amazon Kindle Direct Publishing:

No one at Amazon is resolving my unpaid royalty case — that is why I am contacting you. Even though my attorney contacted the Amazon legal department (Adriana L. Kupper on May 26, 2020), this issue has not been resolved.

Backstory: I am an author, consultant, and entrepreneur with 40 books published on Amazon — but my book sales have ceased. Why? Because for nearly 3 years, Amazon has been and still is direct depositing my royalties into someone else's bank account! These royalties were automatically deposited into my bank account for a decade until CreateSpace moved to Amazon KDP in July 2018. Therefore, my royalties have halted for 3 years!

In addition, I have paid my assistant at least $900 for administrating this project. I want to be able to market my books, but since the royalties are not being paid to me, I cannot market even one of my 40 books. Although Amazon employees only treat this as "red tape," to me, as an author, this is criminal.

At this point, it seems my immediate remedies are to sue Amazon for damages to my career, contact the Amazon Board of Directors, or get action from someone in Amazon's top leadership tier. You may contact my assistant at [protected] as she has every detail, document, email, phone call, and contact with Amazon regarding this case. Indeed, we are ready for a lawsuit — or perhaps, we should investigate joining a class-action lawsuit. 

Rather than sue, I would prefer to be paid my royalties and given a sincere apology. I also intend to invoice Amazon as a consultant for administrative time spent to solve this problem and I would appreciate your help in successfully completing all payments due to me.

Regards,

Deborah S. Nelson
Amazon Account: A29UTWWD0JZI3T
Email: [protected]@deborahsnelson.com

The games they play when a account is block is horrible, unprofessional at least, Amazon should be shut down, broken up into million of little companies.

The account should of never been lock at all, just more games by Amazon and the games Amazon plays with people everyday

I have been a Prime member for at least 4 years now, it is no longer worth the $!

I'm trying to run a computer repair business, but Intelicom is too lazy to get my package to me at the end of the line.

I pay for Prime so I can get next day delivery, Amazon recently changed that to 2 days, which quite often becomes 3 days, and then Intelicom can't even deliver 4 days later .. I give up.

This is the 3rd time in the past 3 weeks, when Intelicom just never makes it to my house, in Ingersoll, Ontario!

Order# [protected]

Be careful when ordering from Amazon, your order might be shipped in retail packaging (not inside a brown protective box) and open (no shipping tape to seal it). Yes, that's what happened to me recently on two different orders I placed that were shipped to my friends address.

In the first Amazon order, the person who shipped it just placed a shipping label right on top of the retail packaging and it didn't even seal it with packaging tape (it was open). That means anyone could've tampered with it or items could've fallen out during in transit. I opened the box and the first thing I saw was one of the sealed bags was opened. The item was promptly returned to Amazon because it was a used item. The second order I placed also arrived in the same condition as the first one. The shipping label was placed on the retail packaging and there was no packaging tape sealing the box from prying eyes.

Since, I found it suspicious that these two incidents were just a coincidence. I decided to have the next order shipped to my address to see if I received it the same way. Guess what? My order arrived properly packaged and the items inside were new. The retail box was shipped inside another one for protection and privacy and it was closed shut with packaging tape.

Amazon should seriously investigate these two incidents because someone might be using the items and then placing them back to be sold as new. On a more sinister side, someone might be placing something illegal (like narcotics) inside the retail packaging and then shipping it open on purpose. Then, down the shipping route, one of their friends takes out the illegal items and no one will ever know anything except that the box was shipped open.

I ordered a phone through Samsung with a trade in and I used Amazon pay, however Samsung decided that my trade in is not deemed good, the dispose of my traded and charged me money, however when I try to contact their customer service, I got no response, also Amazon pay doesn't help at all, so I disputed the charges with my credit, now Amazon is blocking my account and demanding that I pay for the disputed Amount instead of answering the Bank disputed in order to unlock my account.

I need my account reinstated because I am just following the rules as you should, you should respond in the complain that were submitted by the Bank/CC and if the provided information deemed to be correct and judged to your favor, I will accept the judgement

Order coffee table, sofa table and end table, The end table came 2 times and found that they had double charged my bank account on different day - the order is clear only 1 of each was ordered still have the original e- mail on my computer to prove so. Second order is still unopen as it came. I have tried to complain put Amazon makes it impossible to gat an answer from them

I purchased a rug from SELLER
AS Quality Rugs on April 7th, 2021, through Amazon. I paid shipping as well to have it delivered. It was running late and Amazon stated on their web page if I did not receive the rug by the next day I could get a refund. I canceled the delivery and requested a refund. I filed a claim against FedEx because it was stated that it was delivered to the front door. I live in an apartment complex with 3 separate buildings each building has 2 doors. I never signed for this purchase and I never received it. When I canceled and asked for a refund I was hoping the delivery would be intervened and shipped back to the seller. Amazon is denying me a refund on this rug. I just want a full refund that in which I paid so I can purchase a different rug somewhere else. I've contacted the seller more than 4 times, no response. I filed several EZ claims all been denied!

Every time I place and order using prime with 2 day delivery.. I NEVER get my order in 2 days .I recently placed 2 orders and yet once again I received a message after it said out for delivery by 10 pm NO packages yet again ..how can you charge for a service you are NOT providing. ..I'm going to make a complain to the state attorney generals office the is fraud charging for a service you are NOT providing. All 3 of my orders are not here

Amazon lies about shipping from amazon!
I received a box, with a picture of a vacuum sealer on the outside. The box had been brutally torn open, inner flap torn off, securing tabs folded to the inside, a piece of raw cardboard attached to one end, and not a single area of the bare product box was undamaged. I bought this sealer because it said it would be shipped by/from amazon. This is obviously not true! I am returning this piece of unidentifiable plastic trash, in its torn to pieces box. Amazon would never warehouse, or ship, a box in this completely destroyed condition. The sad part is that, if a totally, obviously, destroyed item and packaging, claims to be "shipped from amazon", they (amazon) are not being truthful with buyers in order to gain undeserved buyer confidence. Do not take comfort in any item because it says "sold/shipped" by amazon. It means nothing!

Amazon driver pulled into driveway FOR NO REASON. We live on a residential street and they could just stop in the street to leave a padded envelope item. An item I didn't even order, someone else had it shipped to my address because I NEVER purchase through amazon. They trenched my lawn cutting the driveway at a 45 degree angle, not even coming close to or apparently even caring about making the turn into the driveway. All to save the 40 ft walk to the door. The neighbor is now angry at me for what the delivery driver did. One more reason for me to hate amazon!

I have had an Amazon account for a number of years, but not Prime account. My wife has the Amazon Prime account which we both use occasionally to order items.

I have personally NEVER signed up for Amazon Prime but when examining a credit card statement two months ago, I discovered a unique charge that had appeared for six months. It is not unusual to have an Amazon charge on my credit card from ordering items, but this was an identical charge for six months stating "Amazon Prime Membership" which I never initiated nor did I approve this. I also never ordered anything from this account in my name since I didn't know it existed. I called Amazon and was told on the phone that they would cease billing me the monthly Prime charge but they could not refund the six months of fraudulent charges they made.

So, a month or so passes, and lo and behold, I get an email thanking me for signing up for Amazon Prime and the charge starts appearing again. Once again I tried calling Customer Service but it sounded strange and unfamiliar like this wasn't really Amazon Prime, however I did get a credit for the one month on my credit card.

Amazon's customer support was terrible. First they make it difficult to find any way to contact them unless you just want to return an item. I was able to test the item with a borrowed power supply and knew it worked so I didn't want to return it. I just wanted the correct supply to be sent because that's what I understood I was purchasing - a used working item. I finally got an associate on chat and that was useless. Again all he/she wanted was for me to return it. There was no other option. As far as I'm concerned Amazon ripped me off. Apparently, Ebay has spoiled me. They do everything they can to make things right for a buyer. I'm sticking with them.

Amazon is promoting the Amazon original movie "Without Remorse" on their website with a large graphic of a young black man in assault gear holding a giant assault rifle. This is repugnant to me. We are awash in violence. I believe an assault rifle was used in the recent mass shootings in Denver and Indianapolis. Each day brings more grisly news about gun deaths from police. I don't want to see assault rifles. I don't want to see police, either. These images promote love of violence "without remorse" to make money. Please discontinue this imagery.

I am a prime member and as such I expect amazon to live up to its promise of two day delivery. Twice now i've had to wait for my order to be delivered. The first time usps lost my 50" tv, had to buy it from someone else, $50 extra out of my pocket. Now I have to stay home and wait for delivery of 3 clothes hampers, usps said my mail box was full and they could not deliver, don't know when they will be delivered. I feel that being a piime member is a waste of my money! Is there anyway you can fix this problem. The tv was suppose to be a gift, no date because it was never delivered, 3 redmond 5220gy country hampers order # [protected] date [protected]

I had booked one 10 liter oxygen cylinder online. and despite receiving Cylinder I received following message on my Mobile;

Your Amazon order AwB [protected] was undelivered as you refused to accept
it.
This is to inform that I never refused to accept my order as it was urgently required.
Let me show my refusal or take action against the person concerned and get
the order delivered to avoid complications.

Arvind Kumar Pande
Mob; [protected] /[protected]

I placed an order 5th Feb 2021 on Amazon.de to buy a product from a company who trade as Husky.

The product was faulty. The company Husky refunded me via Amazon but I still have not received the refund. I've emailed Amazon many times but they just keep telling they are dealing with it.

This is what Husky have told me:

[Amazon

Sie haben eine Nachricht vom Amazon-Verkäufer - husky-outdoor-store
Bestellnummer 303-0509610-5289955

Anzahl Produktname und ASIN
1 product image Husky, Zelt Ultralight Sawaj Camel 2, Grün
ASIN: B07V24D496
Dear Frances,

sorry but we can't do anything. If I open a case concerning your refund in our amazon backend the following is written:

"We are still processing this refund.
The buyer can contact Amazon Customer Service to check their refund status."

I hope this will help you.

Best regards

Mischa]

I attach a copy of my original order. I hope you can resolve this for me.

Many thanks
Frances

I live in Halifax MA. Our retirement community is Halifax Estates. The mean age of the residents is 75 or so. There is a driver who delivers Amazon packages in a Budget delivery truck. The guy is insane! I have seen him on many many occasions going through our community at at least twice the posted speed limit. I'm finally writing now because today he damn near hit a person walking down the street! Please look into this, this man should not be driving anything, never mind a big delivery truck. Thank you.

On 2/5/2021, We accidentally mis-labled a package going back to Amazon. We have called Amazon at least 20 times over the last two months trying to get our package back. The package was delievered to an Amazon fulfillment center in Indiannapolis, ID on 2/9/2021. We have been given numerous return delivery dates of returning our package, but as of today April 17, 2021, we have received no return package. I am at a loss dealing with the incompetence of Amazon customer service of how to get our package back from Amazon. Customer service tells us that they can not even speak directly to this ful-fillment center warehouse to get our package returned, that they can only send messages to the ful-fillment center. The tracking number that our package was shipped under and delivered to the ful-fillment center warehouse under is: 1Z6E577W9036320258 by UPS by a shipping label furnished by Amazon. Can someone at Amazon do the right thing and send our package, that was mislabeled, to it's rightful owner? Please help! Thank you! Richard L. Dennard, email: [protected]@msn.com, or [protected]@msn.com, 3006 Dogleg Drive, Dexter, GA [protected]