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Amazon Complaints 2055

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A
3:35 pm EDT

Amazon Received a fraudulent transaction about a tv bough without my authorization

Received through my email adrress: [protected]@GMAIL.COM

SAMSUNG 86-Inch Class Crystal UHD TU9000 Series
Alexa Built-in (UN86TU9000FXZA, 2020 Model), Black
LED TV
Sold by: Samsung Store

If you use a mobile device, you can receive notifications about the delivery of your package and track it from our free
Some products have a limited quantity available for purchase.
orders which exceed this quantity will be automatically canceled.
We hope to see you again soon.
Amazon.com

This email was sent from a notification-only address that cannot
Your Orders | Your Account
Order #Order #[protected]

Thank you for your order. We'll send a confirmation when your order ships. Your estimated delivery date is indicated below.
won't be charged any extra shipping fees; your account would be billed once the order is delivered. If you would like to view the
status of your order or make any changes to it, please visit Your Orders on Amazon.com., 2021
formation Kindly call us @ [protected]
Your order will be sent to:
ROBERT BAILEY
481 N SHELDON RD
PLYMOUTH
MICHIGAN 48170
UNITED STATES
Inch Class Crystal UHD TU9000 Series - 4K UHD HDR Smart TV with
in (UN86TU9000FXZA, 2020 Model), Black
Samsung Store
Item Subtotal:
Shipping & Handling:
Order Total: $1797.00
If you use a mobile device, you can receive notifications about the delivery of your package and track it from our free
Some products have a limited quantity available for purchase. Please see the product's Detail Page for the available quantity. Any

Desired outcome: PLEASE BE CAREFUL WITH SCAMS, I NEED THIS TO BE CANCELLED

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1:49 pm EDT

Amazon Unethical behavior

As an amazon shopper who uses amazon frequently, I am appalled that amazon is selling the blue lives murder t-shirts if this continues I will be forced to use a different company for my many purchases. I am highly offended by this t-shirt! You are offending the people that serve and protect our communities and I have lost respect for you because of your blatant disregard for our officers!

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A
1:11 pm EDT

Amazon Delivery

The delivery service USPS that amazon uses to deliver packages do not deliver packages to address. We keep having to go to the USPS office to get our package. Why do you keep using USPS to send packages that do not fit in mail boxes? Please stop using USPS to deliver packages that they cannot deliver. We are paying for delivery to our address not to get it late and have to pick it up at a postal office.

Desired outcome: Get USPS to deliver packages to address they are suppose to deliver too or stop using them for packages that don't fit in mail boxes.

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11:17 pm EDT

Amazon Amazon prime

Since April 2021, One- and Two-Day deliveries have disappeared from my account. They are always taking 4 or more days. Payment for prime membership, on the other hand, is ALWAYS processed on time. In other words, I am paying for a service I am not getting.

I tried calling/contacting Amazon multiple times to no avail: no one knew what was happening or simple gave me standard answers - which didn't address the problem: "you should wait 2 days for shipping, etc".

User e-mail associated with account is [protected]@outlook.com

Desired outcome: Offer the service back, provide explanation, or refund Prime payments processed.

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6:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Engine splash shields and fender liners

I bought a pair of engine splash shields and a pair of fender liners on Amazon.com, April 5, 2021. The splash shields were listed as recommended as Amazon's Choice. I also bought 2 sets of clips recommended for use in installation of these parts.

It took time for me to get appointments for body shops to install them. Two shops said the shields and liners were not of first quality materials and would not fit my Toyota Camry LE 2014.5

The window of opportunity for return shows on Amazon's website as May 5, 2021. However if the products do not fit as advertised, there should be no such limitation. I demand a refund.

Desired outcome: I would like to return all four shields and the two packs of clips for assembling these parts for a full refund.

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6:57 pm EDT

Amazon Blue lives murder shirts being sold on amazon.

I spend lots of money supporting Amazon and I am appalled, insulted, and frankly feel discriminated against if your company allows the sale of this repulsive product (Blue Lives Murder shirt). I will pay off my account and boycott Amazon if your company continues to support this Disgusting repulsive T-shirt. My husband's family has seven police officers currently serving on the force and you have insulted them, insulted me, and insulted my family family, whom I will tell to also boycott Amazon.

Desired outcome: Get rid of the blue lives murder t shirt, and their entire line, And issue an apology to me and others who have supported and trusted Amazon through these many years

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I
I that Am
greenspan texas, US
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Jun 05, 2021 6:44 pm EDT
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Thank you for you wisdom and comments. I do not like pushing peoples buttons causing more consternation, pain, and anger. I do not like to see Americans at logger heads with each other. Generally I am on you side on this issue from that respect. However, I am not for using this tactic for quashing other people opinions. You have your OPINION and others have THEIR opinion. Please boycott Amazon. I am prepared to increase my purchases by 300 % But this all very silly isn't it?

I
I
I that Am
greenspan texas, US
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Jun 05, 2021 6:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of I that Am

Lets stop acting out this blue liv es matter BS.

Hey, I have an idea - Let's leave politics at home

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B
11:51 am EDT

Amazon Customer service!

To: whom it may concern.
I have been a customer for many, many years.
I was happy with the company store. I make a lot of purchases
Online. I have had the same login info forever. For an unknown reason
I was locked out about a week ago. I know it's [protected]@aol.com
And the password is connell. I can't believe I logged in wrong 3 times!
Now I am locked out! Unfortunately my email and phone on this is account are ancient and not in service at this time. I have had no reason to try and change them until now! And I have made 8 phone calls trying to resolve this issue. I have spoken to at least this many agents and one manager named anne today at 10am.
She called me a liar 3 times. She claims your internet co. Has no technical
Support, which I don't believe. She claims the systems are working fine.
She has implied that I don't know my login. Now
On 2 occasions I was able to answer all of your security
Questions and then 2 agents tried to reset my account and failed!
That's not on me.
Unfortunately the email and phone on this account are ancient and not in service at this time. Again I tried to get this resolved.
I couldn't remember the name of a charity I looked at weeks ago and
Only once? So I didn't qualify for them allow the agent to try to reset my acct!
I was told I could start over with a new account. This is not acceptable!
I need all my business history for tax expenses, etc.
Then I asked for a manger. I spoke to anne. Her responses were all scripted.
She has implied its all my fault?
1. I don't know my login that's why I was locked out.
2. I never answered all the questions this wk! Not once.
3. She said, if had of answered them correctly the problem
Would of been fixed. They tried.
4. There is no tech dept! Right.
5. No other managers above her to help! Maybe?
6. There are no glitches or tech problems!
7. When I reminded anne that had already answered the questions
Twice already. She said, didn't happen if I had of the problem would
Of already been fixed by the employees.

I don't like being called a liar. Anne keep saying this didn't happen,
That didn't happen. Implied or not, I am not a liar.
I have been a good customer and unless you fix this stupied
Problem. I am done and I am planning on filing more complaints.
People should what kind of you really have. I thought you were
Different! Other companies handle this kind of problem with ease
And professionalism.
I know it's all been out sourced. (your customer service dept.)
That's no excuse for unprofessionalism. You don't call customers
Liars!
Most can barely speak english and its obvious they have little training.
2 agents should of been able to resolve the problem.
The manager anne same problem. She said, she was not lying.
Most of these people first all lie about their names. Her name is not
Likely even to be anne!
The appropriate response would of been more like...
"I am sorry mr. Sessoms you are having a problem. I will get with some
One in management or our tech staff and help you resolve this
Issue. I see you have been with us along time. Thanks for being
Along time customer! As I see you aren't even trying to alter your acct. Only
Login. I don't see this as problem! We will be in touch."
Your employees are in serious need of more training in several different
Areas. If you want my business an apology is in order from anne!
And fix the login glitches.
Sincerely, byron sessoms

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I that Am
greenspan texas, US
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Jun 05, 2021 6:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon is the worst or the worst. I sell on Amazon and sales are way down. I found that Amazon does NOT work properly with Microsoft Edge. I talked to customer service 6 times about the issue and they Do NOT comprehend that their site would not work properly using Microsoft edge. They tell me they can't trying going to the site with MS Edge. They tell me everything is there but nothing is there.

These folks are so dumb they don't even understand that they don't understand.

HERE IS THE PROBLEM. (yES, iM YELLING)

The Non-American site development team is really poor and as arrogant as their boss. They constantly are making the site worse and harder to use. They have made it so MS Edge does not display their site properly. They also refuse, in their arrogance to even accept that there is a problem. WTF?

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J
12:11 pm EDT

Amazon Package placement

Instead of walking the 10 extra steps, the delivery person decided to leave it by the garage door instead of the front door!
I came to the door because the camera was busy. The truck was backing down the driveway and when I looked right and left not seeing any delivery, I then looked at the driver who began pointing towards the house but more towards the garage. Sure enough!
We have a front porch and a front door where most deliveries make it!
Please stop the laziness.
It could've sat there for days.
When I back out of the garage, i'm not usually looking for a small flat package!

Desired outcome: Deliver all packages to the front door. Only exceptions, something to large to do so. Then please leave it on the sidewalk in front of the porch

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10:11 am EDT

Amazon $13.90 charge

There is a charge on my account that I did not request I would like for Amazon Prime charge to be remove or cancelled. I ordered some shoes and the next thing I know there is an Amazon Prime charge on my credit card.

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7:42 pm EDT
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Amazon Fire in Beulah by Rilla Askew

Ordered on 5/19. I am an Amazon Prime member. At ordering was told the book would be here in 2 days. Now I see that it has not even been shipped yet and won't arrive until 5/28 - June 2. Why pay prime costs and get nothing for the extra money? Why tell a customer the wrong delivery information at ordering and then not tell them about a problem until it's too late to do anything about it except wait? The order # is ORDER # [protected].

Desired outcome: I want the book ASAP and expect that Amazon should pay for it.

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K
7:49 pm EDT

Amazon Recent restriction of ads for my book

I don't quite understand what keywords were inappropriate when advertising my book, Revealing God's Design with Love. Can you be more specific? Not sure what words to eliminate or change. I have sent this to my publisher, Destinee Publishing, to see if they can give me some input on your action to restrict my ads. Kent McClain

From: Amazon Advertising
Sent: Wednesday, May 19, 2021 2:28 PM
To: [protected]@tmoments.com
Subject: Your "RDG Keywords 43 understand and respond(1)" ad campaign has been moderated.

Amazon Advertising

Hello Sponsored ads - KDP,

Thank you for submitting your Sponsored Products ad campaign for review. Following an internal review, below is the status of your ads as per our Creative Acceptance Policies.

The following ads are non-compliant to creative acceptance policies :
• Your ad titled "Revealing God's Design with Love: What Scripture Tells Christians about Homosexuality and Gender Change" no longer complies with our current Creative Acceptance Policies. Specifically for the following reasons:

o Your ad is not appropriate for all audiences. To ensure a good customer experience, we reserve the right to restrict ads that contain elements that may not be appropriate for all audiences. This may include erotica; content on sexual preferences such as BDSM; incestuous relationships; sexual contact with person(s) under the age of 18; self-help content (such as dating, get-rich-quick, or weight-loss books); or content that promotes, endorses, or incites potentially dangerous or harmful activity.
The ASIN that needs to be corrected Is B07PFYCPB6.

To address the reasons above, learn more about Amazon's Creative Acceptance Policies.

Yours sincerely,
The Amazon Advertising Team

Tell us how we did Appeal this decision (sign in required)

Learn more about Amazon's Creative Acceptance Policies.

Yours sincerely,
The Amazon Advertising Team

Tell us how we did
Appeal this decision (sign in required)

© [protected] Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon Advertising, Amazon.com, and the Amazon logo are registered trademarks of Amazon.com, Inc. or its affiliates.

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2:05 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Amazon Throwing packages to customer's door

This is the third time I am complaining about this driver.

He is too lazy to go to the customer's door and place the parcel on the ground. He throws it from the kerb.

I spoke to him once before and he had a nonsensical answer.

My first complaint was about two months ago and he is still working with the same level of incompetence.

He delivered to 6029 Leek Court, Fort Mill at 1.30pm Sunday 5/23/2021.

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8:50 pm EDT

Amazon Prime 2 day service and delivery

Too many times to count - I have been a Prime customer for at least 3 years and order from them fairly often. At first I got my items within the 2 days. In the last 2 years or so it is rarely 2 days, more like 4-5 days. I'm paying for the 2 day service and rarely getting it.

This one makes me even more angry than the no 2 day service delivery. I live in an elderly building. I have given explicit directions on delivery in my account and NONE of them bother to read the directions. I've called several times and asked them NOT to leave pkgs in the open foyer. (Even old people, to my surprise, steal). They always say they will straighten it out. To this day it has not been straightened out. I've given them my code to get in, I've asked that they bring it to the door of my apartment or at the very least leave it on the table provided near the elevator. Why is Amazon hiring such lazy, STUPID, people? I'm paying for a service.

Desired outcome: PAY ATTENTION to the DIRECTIONS IN MY ACCOUNT

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gnesver
Louisville KY, US
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Jun 01, 2021 11:10 pm EDT

I am having the same issue. They never answer what is happening OR are just plainly rude saying "ok, cancel if you're not satisfied".

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P
4:05 pm EDT

Amazon Two day delivery

Not getting two day delivery despite paying for it as prime membership.

Every order is 5/7 days while friends family 2 days, 1 days or 1 hour.

Why am I not getting this as part of service?

Called today promised it would be changed, ordered today same 5-7 days.

Promised prime membership guarantees 2 days but o have received it. Why am I not getting what I have paid for each month.

Desired outcome: Two day delivery

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CatsnDogs
US
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May 22, 2021 8:30 pm EDT

I've been getting the same. I have no idea anymore why I even have Prime.

ComplaintsBoard
W
12:39 pm EDT

Amazon Denon avr-s540bt receiver

I would like to inform a lot of folks that Amazon is complicit in an over-charging scheme with multiple retailers on this particular item, although, there are probably many other examples on the Amazon site.

This particular item was at the time I discovered it, priced at $380 (lowest price from multiple sellers) although the suggested manufacturer's retail price is $299. This item can be purchased at a multitude of online and big box stores/sellers for the MSRP of $299. In fact, I was not able to find this item priced above the MSRP of $299 anywhere but on Amazon!

Since Amazon generates income by charging sellers per item from 6-20%, the higher the price, the more Amazon makes. Subsequently, Amazon is tacitly and/or directly participating in this price-gouging scheme.

Desired outcome: Amazon should implement a policy of limiting sellers to a maximum pricing of MSRP to protect their brand image and customers from abuse.

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3:29 pm EDT

Amazon Truck Driver

I was driving back to South Carolina with my wife and 3 year old grandson. I was in the passing lane ready to pass a line of trucks when one of your drivers whipped out in front of us. We were going up an incline and the truck slowed to 50 mph. The trucks he attempted to pass now passed him in the outside lane. Not sure if he kicked up a stone or he threw something out the window but it broke my windshield. It was completely unnecessary but he obviously did not care about who he slowed in front of. This was a box truck . NC plate # JZ 9655 It happened on I-77s near Elkin NC on 5/7 around 2:00 pm. I don't really appreciate that type of driving especially with my grandson in the car.
Sincerely, John Marr [protected]@gmail.com

Desired outcome: Train your drivers on the rules of the road.

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6:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Service

For 2 days my packages have been out for delivery out of the OKC amazon facility. The driver on amazon map will show the driver 1 stop away then he turns around and goes back to the facility and doesn't deliver my packages. I've been a prime member for years and this is unacceptable for prime drivers to treat customers like this. N yet here I am still waiting on prime delivery guy to his job

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4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon unauthorized charge on MC Symphony Bank April 12, 2021 for $119.00

This was for a cell phone that we never ordered or received.

Desired outcome: refund or Amazon credit.

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9:17 pm EDT

Amazon twitch.tv / amazon.com streaming of games

I have written to the Fraud Department weeks ago and have heard no response. They keep giving me tasks to do and tell me the gift card I sent them has been used. I NEVER used this card as it is a gaming card and I am a senior citizen not into that endeavor.
I have reported to the BBB and now the Consumer Financial Protection Board and have told them in their support line that my next line of attack is the SCAM complaint with a copy of the complaint that goes to the Attorney General of NC and is assigned a person to investigate. After that it goes to the federal SCAM regulators that have the power to remove the website twitch.tv from the Internet. As they are listed as a subsidiary of Amazon, I thought you should become aware of the situation. Looking at other complaints their rating is F.

Ralph Harrell
1223 Kensington Ct.
High Point, NC 27262
ralphb.[protected]@gmail.com
Userid: Mirador3906

Desired outcome: FULL REFUND of $25.00 sent immediately to the address above.

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Update by Ralph Harrell
May 18, 2021 9:18 pm EDT

This is not a viable company for Amazon to be involved with in any manner.

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Twitch.tv.fraud
High Point, US
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Jun 05, 2021 4:03 pm EDT
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When will AMAZON reply?

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J
2:12 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Amazon Service on the phone

I have spent over two weeks trying to cancel this account. Amazon is a horrible place to do anything. I have worked on amazon for 2 weeks and numerous hours to get into my account and nothing has worked with your customer service department. I want my account closed and I want nothing else to do with amazon. I will be transferring my balance to another account.

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About Amazon

Screenshot Amazon
Amazon is a multinational technology company that is based in Seattle, Washington. It is one of the largest online retailers in the world, offering a wide range of products and services to customers across the globe. The company was founded in 1994 by Jeff Bezos, and it has since grown to become a household name, with a market capitalization of over $1 trillion.

Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.

In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.

Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.

Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

Overview of Amazon complaint handling

Amazon reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Refund not credited to Prime Visa but added to "gift card" amount was posted on Mar 23, 2025. The latest complaint Amazon.com, Pet Centers order was resolved on Aug 03, 2024. Amazon has an average consumer rating of 1 stars from 2061 reviews. Amazon has resolved 114 complaints.
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  1. Amazon Contacts

  2. Amazon phone numbers
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