Amazon
Reviews and Complaints

I spend lots of money supporting Amazon and I am appalled, insulted, and frankly feel discriminated against if your company allows the sale of this repulsive product (Blue Lives Murder shirt). I will pay off my account and boycott Amazon if your company continues to support this Disgusting repulsive T-shirt. My husband's family has seven police officers currently serving on the force and you have insulted them, insulted me, and insulted my family family, whom I will tell to also boycott Amazon.

To: whom it may concern.
I have been a customer for many, many years.
I was happy with the company store. I make a lot of purchases
Online. I have had the same login info forever. For an unknown reason
I was locked out about a week ago. I know it's [protected]@aol.com
And the password is connell. I can't believe I logged in wrong 3 times!
Now I am locked out! Unfortunately my email and phone on this is account are ancient and not in service at this time. I have had no reason to try and change them until now! And I have made 8 phone calls trying to resolve this issue. I have spoken to at least this many agents and one manager named anne today at 10am.
She called me a liar 3 times. She claims your internet co. Has no technical
Support, which I don't believe. She claims the systems are working fine.
She has implied that I don't know my login. Now
On 2 occasions I was able to answer all of your security
Questions and then 2 agents tried to reset my account and failed!
That's not on me.
Unfortunately the email and phone on this account are ancient and not in service at this time. Again I tried to get this resolved.
I couldn't remember the name of a charity I looked at weeks ago and
Only once? So I didn't qualify for them allow the agent to try to reset my acct!
I was told I could start over with a new account. This is not acceptable!
I need all my business history for tax expenses, etc.
Then I asked for a manger. I spoke to anne. Her responses were all scripted.
She has implied its all my fault?
1. I don't know my login that's why I was locked out.
2. I never answered all the questions this wk! Not once.
3. She said, if had of answered them correctly the problem
Would of been fixed. They tried.
4. There is no tech dept! Right.
5. No other managers above her to help! Maybe?
6. There are no glitches or tech problems!
7. When I reminded anne that had already answered the questions
Twice already. She said, didn't happen if I had of the problem would
Of already been fixed by the employees.

I don't like being called a liar. Anne keep saying this didn't happen,
That didn't happen. Implied or not, I am not a liar.
I have been a good customer and unless you fix this stupied
Problem. I am done and I am planning on filing more complaints.
People should what kind of you really have. I thought you were
Different! Other companies handle this kind of problem with ease
And professionalism.
I know it's all been out sourced. (your customer service dept.)
That's no excuse for unprofessionalism. You don't call customers
Liars!
Most can barely speak english and its obvious they have little training.
2 agents should of been able to resolve the problem.
The manager anne same problem. She said, she was not lying.
Most of these people first all lie about their names. Her name is not
Likely even to be anne!
The appropriate response would of been more like...
"I am sorry mr. Sessoms you are having a problem. I will get with some
One in management or our tech staff and help you resolve this
Issue. I see you have been with us along time. Thanks for being
Along time customer! As I see you aren't even trying to alter your acct. Only
Login. I don't see this as problem! We will be in touch."
Your employees are in serious need of more training in several different
Areas. If you want my business an apology is in order from anne!
And fix the login glitches.
Sincerely, byron sessoms

Instead of walking the 10 extra steps, the delivery person decided to leave it by the garage door instead of the front door!
I came to the door because the camera was busy. The truck was backing down the driveway and when I looked right and left not seeing any delivery, I then looked at the driver who began pointing towards the house but more towards the garage. Sure enough!
We have a front porch and a front door where most deliveries make it!
Please stop the laziness.
It could've sat there for days.
When I back out of the garage, i'm not usually looking for a small flat package!

There is a charge on my account that I did not request I would like for Amazon Prime charge to be remove or cancelled. I ordered some shoes and the next thing I know there is an Amazon Prime charge on my credit card.

Ordered on 5/19. I am an Amazon Prime member. At ordering was told the book would be here in 2 days. Now I see that it has not even been shipped yet and won't arrive until 5/28 - June 2. Why pay prime costs and get nothing for the extra money? Why tell a customer the wrong delivery information at ordering and then not tell them about a problem until it's too late to do anything about it except wait? The order # is ORDER # [protected].

I don't quite understand what keywords were inappropriate when advertising my book, Revealing God's Design with Love. Can you be more specific? Not sure what words to eliminate or change. I have sent this to my publisher, Destinee Publishing, to see if they can give me some input on your action to restrict my ads. Kent McClain

From: Amazon Advertising
Sent: Wednesday, May 19, 2021 2:28 PM
To: [protected]@tmoments.com
Subject: Your "RDG Keywords 43 understand and respond(1)" ad campaign has been moderated.

Amazon Advertising

Hello Sponsored ads - KDP,

Thank you for submitting your Sponsored Products ad campaign for review. Following an internal review, below is the status of your ads as per our Creative Acceptance Policies.

The following ads are non-compliant to creative acceptance policies :
• Your ad titled "Revealing God's Design with Love: What Scripture Tells Christians about Homosexuality and Gender Change" no longer complies with our current Creative Acceptance Policies. Specifically for the following reasons:

o Your ad is not appropriate for all audiences. To ensure a good customer experience, we reserve the right to restrict ads that contain elements that may not be appropriate for all audiences. This may include erotica; content on sexual preferences such as BDSM; incestuous relationships; sexual contact with person(s) under the age of 18; self-help content (such as dating, get-rich-quick, or weight-loss books); or content that promotes, endorses, or incites potentially dangerous or harmful activity.
The ASIN that needs to be corrected Is B07PFYCPB6.

To address the reasons above, learn more about Amazon's Creative Acceptance Policies.

Yours sincerely,
The Amazon Advertising Team

Tell us how we did Appeal this decision (sign in required)

Learn more about Amazon's Creative Acceptance Policies.

Yours sincerely,
The Amazon Advertising Team

Tell us how we did
Appeal this decision (sign in required)

© [protected] Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon Advertising, Amazon.com, and the Amazon logo are registered trademarks of Amazon.com, Inc. or its affiliates.

This is the third time I am complaining about this driver.

He is too lazy to go to the customer's door and place the parcel on the ground. He throws it from the kerb.

I spoke to him once before and he had a nonsensical answer.

My first complaint was about two months ago and he is still working with the same level of incompetence.

He delivered to 6029 Leek Court, Fort Mill at 1.30pm Sunday 5/23/2021.

Too many times to count - I have been a Prime customer for at least 3 years and order from them fairly often. At first I got my items within the 2 days. In the last 2 years or so it is rarely 2 days, more like 4-5 days. I'm paying for the 2 day service and rarely getting it.

This one makes me even more angry than the no 2 day service delivery. I live in an elderly building. I have given explicit directions on delivery in my account and NONE of them bother to read the directions. I've called several times and asked them NOT to leave pkgs in the open foyer. (Even old people, to my surprise, steal). They always say they will straighten it out. To this day it has not been straightened out. I've given them my code to get in, I've asked that they bring it to the door of my apartment or at the very least leave it on the table provided near the elevator. Why is Amazon hiring such lazy, STUPID, people? I'm paying for a service.

Not getting two day delivery despite paying for it as prime membership.

Every order is 5/7 days while friends family 2 days, 1 days or 1 hour.

Why am I not getting this as part of service?

Called today promised it would be changed, ordered today same 5-7 days.

Promised prime membership guarantees 2 days but o have received it. Why am I not getting what I have paid for each month.

I would like to inform a lot of folks that Amazon is complicit in an over-charging scheme with multiple retailers on this particular item, although, there are probably many other examples on the Amazon site.

This particular item was at the time I discovered it, priced at $380 (lowest price from multiple sellers) although the suggested manufacturer's retail price is $299. This item can be purchased at a multitude of online and big box stores/sellers for the MSRP of $299. In fact, I was not able to find this item priced above the MSRP of $299 anywhere but on Amazon!

Since Amazon generates income by charging sellers per item from 6-20%, the higher the price, the more Amazon makes. Subsequently, Amazon is tacitly and/or directly participating in this price-gouging scheme.

I was driving back to South Carolina with my wife and 3 year old grandson. I was in the passing lane ready to pass a line of trucks when one of your drivers whipped out in front of us. We were going up an incline and the truck slowed to 50 mph. The trucks he attempted to pass now passed him in the outside lane. Not sure if he kicked up a stone or he threw something out the window but it broke my windshield. It was completely unnecessary but he obviously did not care about who he slowed in front of. This was a box truck . NC plate # JZ 9655 It happened on I-77s near Elkin NC on 5/7 around 2:00 pm. I don't really appreciate that type of driving especially with my grandson in the car.
Sincerely, John Marr [protected]@gmail.com

For 2 days my packages have been out for delivery out of the OKC amazon facility. The driver on amazon map will show the driver 1 stop away then he turns around and goes back to the facility and doesn't deliver my packages. I've been a prime member for years and this is unacceptable for prime drivers to treat customers like this. N yet here I am still waiting on prime delivery guy to his job

This was for a cell phone that we never ordered or received.

I have written to the Fraud Department weeks ago and have heard no response. They keep giving me tasks to do and tell me the gift card I sent them has been used. I NEVER used this card as it is a gaming card and I am a senior citizen not into that endeavor.
I have reported to the BBB and now the Consumer Financial Protection Board and have told them in their support line that my next line of attack is the SCAM complaint with a copy of the complaint that goes to the Attorney General of NC and is assigned a person to investigate. After that it goes to the federal SCAM regulators that have the power to remove the website twitch.tv from the Internet. As they are listed as a subsidiary of Amazon, I thought you should become aware of the situation. Looking at other complaints their rating is F.

Ralph Harrell
1223 Kensington Ct.
High Point, NC 27262
ralphb.[protected]@gmail.com
Userid: Mirador3906

I have spent over two weeks trying to cancel this account. Amazon is a horrible place to do anything. I have worked on amazon for 2 weeks and numerous hours to get into my account and nothing has worked with your customer service department. I want my account closed and I want nothing else to do with amazon. I will be transferring my balance to another account.

No previous messages
Messaging Assistant | Customer Service
Hi, thanks for contacting Amazon. I'm Amazon's chat helper.
I'm here to answer your questions & get the right person to help you out.
As I send you messages, you can select a button to reply. Give it a try.
6:14 PM
Got it
6:14 PM
Messaging Assistant | Customer Service
OK
So, what can I help you with?
6:15 PM
Managing my payment, Prime, or account
6:15 PM
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with
6:15 PM
Payments & gift cards
6:15 PM
Messaging Assistant | Customer Service
Got it. Which of these do you need help with?
6:15 PM
Unknown charge or payment
6:15 PM
Messaging Assistant | Customer Service
Ok, let's look into this. Most often, the charge is a recent purchase.
Let's get you to the Your Transactions page, where you can find out what this charge is for.
6:15 PM
Yes, but I didn't authorize this charge
6:15 PM
Messaging Assistant | Customer Service
I'm sorry, we'll get someone to help right away.
OK, I'll get someone to help you here through chat.
6:15 PM
OK, get help through chat
6:15 PM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
6:15 PM
A
Abhishek has joined & will be ready to chat in just a minute.
Abhishek | Customer Service
Hello,

Abhi here, I will be taking the chat from here.

How may I help you ?
Could you please help me with the issue?
A6:16 PM
I was charged 16 dollars today. i did not authorize any payments
6:16 PM
Abhishek | Customer Service
Let me check this for you.
A6:16 PM
I cannot find what thcharge is oththan primevideo [protected]
6:17 PM
Abhishek | Customer Service
I see it is for
HBO.
I see that you have not yet charged.
Is an authorization.
A6:18 PM
I did notorder hbo
Themoney was taken from my account
6:19 PM
Abhishek | Customer Service
When you place an order, we contact your Bank for a purchase authorization to verify your card but don't actually charge you until the order ships.
Some banks may hold funds in your account for these authorizations even if the order is canceled.
You'll need to contact your Bank for assistance.
They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for Online orders.
A6:19 PM
Can I speak to a manager
I just want everything cancelled and my card removed from the account
6:20 PM
Abhishek | Customer Service
Even if I transfer this chat to my supervisor, they D be having the same resolution as we all share the same resources.
Do you still want me to transfer?
A6:21 PM
Yes.
6:21 PM
Abhishek | Customer Service
Sure.
A6:21 PM
Y
Yawar has joined & will be ready to chat in just a minute.
Yawar | Customer Service
Hello Mary, my name is Yawar. I'm a member of the leadership team here at Amazon.com. I'll be happy to help you today.
Please give me 2 minutes while I check the previous conversation and look into the issue.
Y6:23 PM
I've seen online qmazon is having aproblem with unauthorized payments. Please cancell my account and refund me
6:23 PM
Yawar | Customer Service
The charge of $16.43 is for the subscription of HBO. Unfortunately I do not have the access to process refund for this, however we have a separate team which takes care or video related issues. If you wish I can transfer you to that team.
Once that is done we can go with the removal of card from account.
Shall I?
Y6:28 PM
No I would like to speak to a manager
6:29 PM
Yawar | Customer Service
I'm the manager. But we have different teams whoo handle different issues
As this is a digital video issue, we need to transfer this to video team.
Y6:30 PM
Are you q manager or lead support? Please let me speak witsomeone higher up.
Then why was I not told this by the associate?
I would like to speak with a manager
6:30 PM
Yawar | Customer Service
I'm the highest point of contact and a manager in this domain but as this is a Video issue, I need to transfer you to that team.
I'll connect you to them right away.
Y6:31 PM
Ok.
6:33 PM
H
Hari Prasad has joined & will be ready to chat in just a minute.
Hari Prasad | Customer Service
Hello, my name is hari. Please give me a moment to review the previous correspondence.
H6:35 PM
Ok
I was just like my money refunded for the unauthorized purchase and my accounts cancelled in cards removed please
6:36 PM
Hari Prasad | Customer Service
As per your request, I've cancelled the subscription and issued full refund to your original payment method. The refund would be credited in 3-5 business days.
H6:36 PM
Thank you very much
6:36 PM
Hari Prasad | Customer Service
I'm afraid, I would not have an option to remove the cards from the account. You can remove it from the below link
https://www.amazon.com/cpe/managepaymentmethods?ref_=ya_d_c_pmt_mpo
H6:37 PM
Thank you very much
6:38 PM
Hari Prasad | Customer Service
You're very welcome. Is there anything else I can help you with today?
H6:38 PM
No that's it thank you
6:39 PM
Hari Prasad has left. Thanks for contacting Amazon!
Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.

Magic Kit for Kids - Magic Tricks Games for Girls & Boys, Magician Pretend to Play Dress Up Set with Magic Wand & More Magic Tricks, Instruction Manua
Is this what you need help with?
1:45 PM
No, something else
1:45 PM
Messaging Assistant | Customer Service
So, what can I help you with?
1:45 PM
Managing my payment, Prime, or account
1:45 PM
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
1:45 PM
Question about a charge
1:45 PM
Messaging Assistant | Customer Service
Ok, let's look into this. Most often, the charge is a recent purchase.
Let's get you to the Your Transactions page, where you can find out what this charge is for.
1:45 PM
Review recent charges
1:45 PM
Messaging Assistant | Customer Service
Were you able to find the charge?
1:45 PM
No
1:46 PM
Messaging Assistant | Customer Service
No problem, I'll get someone to help with that.
Ok, you can chat with an associate now or request a call back.
You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?
1:46 PM
Chat with an associate now
1:46 PM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
1:47 PM
B
Boran has joined & will be ready to chat in just a minute.
Boran | Customer Service
Hello Mary! I understand that you have an unknown charge on your account, please let me check this one for you.
B1:47 PM
My bank account was charged today for an order i already cancelled. I have incurred overdraft fees with my bank now on top of it
I have several overdraft charges from Amazon retrying the payment repeatedly
1:48 PM
Boran | Customer Service
May I ask for the order number for the cancelled order?
B1:48 PM
I dont have it . it is on my account. It was hurricaine topical something
1:48 PM
Boran | Customer Service
Hikari Usa Inc AHK21328 tropical Algae Wafer 8.8-Ounce
Is this the item?
B1:50 PM
yes
no
no its not
[protected]
1:51 PM
Boran | Customer Service
Thank you for the details.
B1:51 PM
theres the order number. I pulled it up under cancelled orders
1:51 PM
Boran | Customer Service
May I know the overdraft fees?
B1:51 PM
on 4/23 the fee is $38.00 there is also a fee today for 25.00
1:53 PM
Boran | Customer Service
Thank you for confirming.
Please stay on the line while I check this for you,
B1:54 PM
ok
1:54 PM
Boran | Customer Service
Was the overdraft fee all of the cancelled orders?
B1:55 PM
yes i believe so. It sais Amazon Retry Payment
1:56 PM
Boran | Customer Service
Thank you for confirming.
Upon checking here before you cancelled the order, I can see that the card that you used is declined. And also we do not charge you for an item that has not shipped out yet Mary.
When you first place an order, we contact your bank for a purchase authorization to verify your card but we don't actually charge you at that time. Some banks may hold funds in your account for these authorizations even if you canceled the order.
B1:59 PM
I will look into my bank statement tomorrow and see if it updates and contact back if there are issues. Can you please make sure it will not retry the payment again because it shows it tried again today and i have removed my ppayment information so it definitely should not
2:02 PM
Boran | Customer Service
Please let me check if you have orders that are making these activities.
Please stay on the line while I check this for you.
B2:03 PM
I can send a photo showing the charge if it helps
2:03 PM
Boran | Customer Service
No its all right!
Upon checking here there are nomore recurring charge attempts on your account.
What I suggest first is to contact your issuing bank for them to be able to refund the overdraft fees that they deducted from your bank
Is there anything else that I can do here for you?
Thank you for contacting Amazon.
Thank you for being a Prime member and have a great day ahead!
B2:09 PM
Boran has left. Thanks for contacting Amazon!
Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
So, what can I help you with?
11:34 AM
cancelled order is still retrying payment
11:35 AM
Messaging Assistant | Customer Service
Let's see. Could you select the item you're looking for from your recent orders below?
11:35 AM

11:35 AM
Messaging Assistant | Customer Service
Since this order was cancelled before it shipped, you won't be charged for it.
If you see a charge on your account, that would be an authorization placed by your bank. Each bank is different on how long they hold authorizations on your account.
If you have questions about an authorization please contact your bank for help. Do you have any more questions about this?
11:35 AM
I need more help
11:35 AM
Messaging Assistant | Customer Service
Ok, you can chat with an associate now or request a call back.
You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?
11:35 AM
Chat with an associate now
11:35 AM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
11:35 AM
M
Madupu has joined & will be ready to chat in just a minute.
Madupu | Customer Service
Hello, .My name is Madupu, I'll be happy to help you.
M11:35 AM
My bank statement shows where Amazon keeps retrying the payment causing me to be charged overdraft fees
11:36 AM
Madupu | Customer Service
I'm sorry for the inconvenience you've experienced in this case.
Let me check this for you.
Please allow me a moment.
Thanks for waiting.
I see that this order cancelled you won't receive another payment attempt.
M11:39 AM
05/14/2021 for 25.00 4/23/21 38.01 overdraft 64.00
I want the money refunded to my account
I am looking at the statement where it was charged to my bank account
11:40 AM
Madupu | Customer Service
The charge you see is just an authorization charge.
M11:40 AM
no it is not
11:40 AM
Madupu | Customer Service
This authorization charge was cancelled.
Any authorization made through credit cards will get reflected in 3-5 business days once it is get cancelled.
Please don't worry.
M11:41 AM
it has been weeks
so it has not shown back in my account
11:41 AM
Madupu | Customer Service
In this case please contact your Bank for further assistance.
M11:41 AM
my bank advised to dispute the charges with amazon
i want to speak to a manager
transaction disputes
11:42 AM
J
Jatin has joined & will be ready to chat in just a minute.
Jatin | Customer Service
My name is Jatin. I'll be happy to assist you today.
Please allow me a moment, ​ I'll complete the process to make sure everything is done accordingly.
J11:44 AM
.
11:45 AM
Jatin | Customer Service
Transferring you to my lead one moment.
J11:46 AM
k
.
11:48 AM
R
Rakshanda has joined & will be ready to chat in just a minute.
Rakshanda | Customer Service
Hello
I'm Rakshanda from Amazon Leadership team
Please allow me a minute to read the above conversation
R11:50 AM
okj
11:51 AM
Rakshanda | Customer Service
I've checked the details and can see that the order has been cancelled
and there is no charge on your account
Allow me a minute to check the related accounts
there is no charge found on your related accounts as well
R11:54 AM
im looking at my bank statement at the charges
11:54 AM
Rakshanda | Customer Service
sure
R11:54 AM
excuse me
11:54 AM
Rakshanda | Customer Service
sure
R11:55 AM
manager
now
a real manager this time
NOW
NOW
NOW
NOW
11:55 AM
Rakshanda | Customer Service
I'm from Leadership team
R11:55 AM
NOW
NOW
NOW
your manager
11:55 AM
Rakshanda | Customer Service
I'm the last point of contact
R11:56 AM
not a lead a manager
that is not true
at all
escalate it. now
11:56 AM
Rakshanda | Customer Service
Can you please send me the transaction details
R11:56 AM
no you can take a hike i want a manger now
NOW
hello
I am sending your information to the admin and filing a complaint
NOW GET ME A MANAGER AND DO YOUR JOB
12:00 PM
Rakshanda | Customer Service
Give me a minute
R12:02 PM

I'm a customer of Amazon, I am formally complaining about the situation of not receiving my package at all and on time but rather receiving someone else's package which was clearly marked with a different person's name and address in the same apt complex but having nothing to do with mine.
I am paying for Prime service, I ordered 2 moisturizers which I needed because I ran out of it and instead I got someone else's package and they probably got mine.
If Amazon can't hire qualified drivers to deliver packages to the right people on time then they shouldn't be in business. I don't know who this person was that delivered the wrong package and then took a picture of it saying it was delivered but I'm furious with the misinformation and hassle of a situation that clearly shouldn't of happened.

As I called Amazon customer service tonight and was told that I had either the option of taking the piece of mail that wasn't mine back to the post office which is inconvenient and out of my way and then I would get it resent to me and have to again wait for it to arrive or I could get a refund which would take 10 days and still not have what I ordered and have needed. I'd like to know who Amazon hired because this person is obviously incompetent and should be fired. The name is completely different than mine and so is the apt letter and number. I'd like Amazon customer service to investigate this and compensate me because customers shouldn't have to experience such bad service and then wait on their orders and have to go through the hassle of reordering it and getting their money back it's unacceptable. I should get compensated immediately and get a gift card.

https://www.amazon.com/progress-tracker/package/ref=ppx_od_dt_b_track_package?_encoding=UTF8&itemId=mjmkpsopqqsuqn&orderId=114-6389107-0830625&packageIndex=0&shipmentId=DBPhTsf2q&vt=ORDER_DETAILS

My order was a gift to a suite. You left the package outside of the main building and did not even take it into the main desk.

Who will even look at that package? No one knows it is even there.

Hi

Please note we are being charged a monthly subscription fee for your subscription but there is several issues with this:
- we don't have a subscription with you
- we live in Australia so wouldn't use the US Amazon anyway
- we never signed up for these charges.

I have contacted Amazon Prime US on two painful occassions via the electronic chat method and have got no where as they can't identify where these charges are coming from. I was advised to contact my bank to have them file something from their end, but find it very frustrating as no one has been able to identify why we are being charged even though I supply the bank details, REF #, and dates of charges and it has been very difficult getting in touch with anyone.

I have asked both times for an email contact but not been given this.

I would greatly appreciate a response to this email and some assistance.

Thanks,

Bronwyn Olson

I incorrectly measured for the wrong seat post. I ordered a 27.2 mm Suntour suspension seat post from seller RXLQUANJIA. When I received it, I realized I ordered the wrong size. My bike requires a 30.09 mm seat post. The new post is way too small and won't properly tighten to the post mount.

I applied through Amazon.ca for a return with the intent of ordering the correct size but Amazon replied that it was up to the seller to agree to a return or not.

Of course, when I applied for a refund from the seller, He/she said no but they would somehow expand the post (which is not even physically possible).