Menu
For Business Write a review File a complaint
Amazon Customer Service Phone, Email, Contacts

Amazon
Reviews and Complaints

www.amazon.com

Learn how the rating is calculated

4.3 6 Reviews 2049 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Amazon Complaints 2049

ComplaintsBoard
S
12:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Gift card

Your obstructionist policy on gift cards is comically imbecilic.
I have two cards I can't redeem. Have tried several times. My guess is your criminal company feeds profits right to that bald headed weasel when the customer gives up.
I want my money robe redeemed now
[protected]@gmail.com

More characters added as to want to avoid dealing with [censored]ed over customers such as myself, baldy

Read full review of Amazon
Hide full review
ComplaintsBoard
D
12:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Employment

Amazon has a serious problem on paper work. It always has errors, and embarrassingly, I often found and saw it. Like they told you the hire date, and confirmed a working date and sending you an agreement with a starting date. But they all different. And you have no way to go and proceed. And no one is every follow up. And they kept on sent you strange card and strange letter and strange recorded telephone message which sound personal to you. But actually is an unknown call for the public. And they always did thinks that they though is taking care of, and actually is not done at all.

The employee works there has no protection in employee safety at all of course I am talking about identity document. No actually human is there. No manager is there. You have to resign and go to eeoc to follow up dispute even though amazon claimed they has inside their company. A lot of document and self writing report should kept is you wanted to work in this company. A headache.

Desired outcome: Only Public can testify the shame of this company in the warehouse staff management operation. I started mine in peace to report it to Government Lab our department, but it is not enough power.

Read full review of Amazon
Update by dabywong
May 26, 2021 11:15 pm EDT

I was forced to stop my job and I submitted a EEOC file. It will be start the process of letting Amazon.com of those tragedy they have cause me. Yes, I got a mentally and physically injury. Perhaps might never work like at warehouse in Amazon again. I hope I won't be disable. But due to all this oppressed I am seeking the doctor from Amazon.com to give a full check.

Update by dabywong
Feb 18, 2021 5:19 pm EST

And yes, at job search AMAZON.FORCE, they always description the wrong location. Like they said is at West side, actually in on East side. And it is near North Phoenix, but they post it at SW Phoenix, AZ. This is seriously unacceptable. I wander how can the Employment board let Amazon posted job for public. It is not correct or you can say is lying. Can some department stop them doing this in general public.

And they like to call you but the line on the phone is a female sounds life but you have to hear it for like 15 seconds to confirm it is not, but only saying something looks welcoming you and tell you have additional shift time available. But actually is a recording. And the main point is like other company, this kind of call can made simple by one person in company and hired someone. But they like to act differently. And I have no way to tell them something is wrong with them on the public site. So, I have to complaint it through complaintboard.com

Update by dabywong
Feb 18, 2021 5:11 pm EST

I post this is because I am looking for jobs in Phoenix, Az and I found it out and no way to contact Amazon. And I hope someone from Amazon can inform or notify the corporate or appropriate person/dept of Amazon, so they can correct it. I bet not. Because yesterday, I thought I got a got at Amazon at S3333 7th street as pick and pack for delivery, and the pre-interview and duty description on Amazon.force said is a small warehouse. But when contract sign date, I found out and confirmed that it is not correct at all. That is not a small warehouse and is not doing what they posted on line to hire people. I back and forth drive 70 street x 2 [1 hour] this is not the first time, and they never apologize, if they don't how can they notice and correct it right away? After that I go home with nothing signed or job offered. This is like getting used to it now. Because it is like NO ONE IS WORKING [USA GOVERNMENT] IN PHOENIX, AZ. And a dispute case holding with EEOC from last year Nov, 2020, it is still pending for schedule a date with EEOC. Because EEOC everyday is booked and no chance to squeeze in. I wondered they are working or office is closed. You have no way to tell. Due to coronavirus, the street is so quiet. And it is so hard to find a job. All scam and terrorist.

Hide full review
ComplaintsBoard
J
12:03 pm EST

Amazon Trump shirts and flags promotion of insurrection and treason

Trump USA America Flag Distressed
God Guns And Trump I 2nd Amendment Trump Flag America T-Shirt and several more products promoting gun use . After the insurrection of January 6, 2020, ALL PRODUCTS promoting rioting, treason, and sedition NEED TO BE REMOVED NOW! I attached two, but there are dozen more. Promoting treason should not be an Amazon product. Disgusting

Desired outcome: Pull the products

Read full review of Amazon and 9 comments
View 0 more photos
Hide full review
9 comments
Add a comment
B
B
Brett Mastema
US
Sep 15, 2021 9:22 am EDT

I understand your anger. Demanding we demand censorship to companies though, is not the way to go about this. While I am not in agreement on the negative comments the others responded with about BLM, you are demanding we take away Amazons free speech rights. I am not ok with that. I hate Trump and find his followers to be rather annoying, but they have a right to speak their mind and buy shirts with their lord and savior on them.

V
V
Vooduu
US
Dec 18, 2021 2:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Agreed. I especially agree with your acceptance of another persons right to freedom of choice. Good on you! Respect.

S
S
Shmoo55
Chicago, Illinois, US
Jan 09, 2021 9:56 pm EST

Oh but its okay to promote rioting with BLM. Again you left claim no socialism is happening but what your doing is fascism. So its okay to burn cities and take them over but oh a few bad apples do something like the rioters did all summer and they are bad. Its bad for all. If you want this taken off I want BLM and Antifa stuff off too. And Biden merchandise since my opinion he cheated. All other legal Presidents are good. Stop trying to stop our opinions but you can force yours. Again do as we say and screw everyone else!

D
D
Don'tTreadOnMyFreedom
Bossier City, US
Jan 26, 2021 6:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Shmoo55

Exactly! Amazon needs to shut up and take our money. Not regulate who gets free speech and who doesn’t. Also note calling the Trump rally an insurrection is 100% propaganda from dems and mainstream media. I assure you if or when the Trump Nation decides enough is enough, there will be no doubt on this planet and there would be no people taking selfie’s during it and there would have been millions armed vs un armed and being shot by the police. The Trump rally was a peaceful protest with just a few handfuls of bad actors, period!

K
K
kvis
US
May 02, 2021 5:07 pm EDT

And a few bad actors were Antifa and BLM in disguised. No more commie Amazon. Last summer of love was the insurrection. How quickly commies forget. We won't. And won't go away. Period!

K
K
kvis
US
May 02, 2021 5:14 pm EDT
Replying to comment of Shmoo55

All products promoting murderers of Antifa and BLM must be removed. Videos of them burning, beating, and looting are disgusting. Amazon you are done with 75 million. Plenty on the right to order from!

T
T
That’s quite enough
US
Oct 09, 2021 12:55 pm EDT
Replying to comment of kvis

Oh please. 75 million are not going to stop ordering from Amazon. Besides, Trump didn’t even get 75 million votes - Trump math: always round up + exaggerate/inflate/lie.

Aside from that, you assume every Trump follower is an Amazon account holder. You also assume all Trump supporters who do purchase from Amazon are going to stop purchasing from Amazon because? You say so? You ALL think exactly the same? That suggests the implication that you’re all a bunch of sheep bleating the same exact thing. It’s about time one of you admit it!

V
V
Vooduu
US
Dec 18, 2021 3:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Calm down, libtard. Obvious censorship is unacceptable, no matter which side your standing on. YOU get a CLUE! You're welcome.

V
V
Vooduu
US
Dec 18, 2021 3:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Vooduu

Sorry, responded to the wrong comment and can't figure out how to delete it. 😮

ComplaintsBoard
D
7:43 pm EST

Amazon Delivery people in personal cars

Delivery driver with license number 8PSL051 sped in and out of my long driveway while children were at play. Also the driver had NO respect and turned her car around on my lawn even though I asked her not to.
This will be a lawsuit if one of your drivers hits someone.

Desired outcome: For your staff to be talked to and not speed, and not drive on peoples personal laws

Read full review of Amazon
Hide full review
ComplaintsBoard
S
4:01 pm EST

Amazon Being charged for amazon prime

I did not request nor order Amazon Prime, and see no way to cancel it on Amazon. The charge is 14.06 being charged to my debit card. I do not want, need, or can get Amazon Prime on any electronic devices, so I do not want the product.
So please cancel the charges/membership/function and cancel the charges in October, November, and December 2020.

Thank you,

Richard C. Griffiths

[protected]@arthlink.net

Desired outcome: Camcellation of charges

Read full review of Amazon
Hide full review
ComplaintsBoard
E
5:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Damaged Product -Casio CTK-3500-

I purchased a keyboard, Casio CTK3500, I received the product today, 2 Jan 2021. It was unacceptably damaged. I contacted the cargo firm. But the point is the seller did not prepare the product enough safely. I've waited for this product for about 10 days. And it was at a discount. Now even I get the refund immediately - normally it will take 0-15 days- I have to pay more than before to get the same product. I trusted Amazon but now I regret it. In addition, customer service is terrible. I cannot contact Amazon to tell the issue directly, which is a shame.

Desired outcome: I want the seller to send me the same product without any extra price

Read full review of Amazon
View 0 more photos
Hide full review
ComplaintsBoard
T
6:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Heat Press

I purchased a defective heat press in September. I provided feedback and contacted the vendor as directed. After several emails, I even sent a video of the problem. The vendor initially requested that I get it fixed. I explained that the heat press weighs over 130 lbs, that I could not transport it anywhere, and that I did not want a repaired item for which I paid $559. Eventually the vendor send a return label, but it was not pre-paid. When I requested a pre-paid label, I was told that I had to remove the feedback first. I then began contacting Amazon because I felt this was an unethical and inappropriate request. I was repeatedly told this was not Amazon's policy. Each time I reached out to Amazon, I was told someone would enter a claim on my behalf and sent a pre-paid label, then I would get a refund. I never got the pre-paid label, just a return label. My claim was denied because I was told that I did not notify Amazon of the problem in time. I provided information to prove that was not the case. The last correspondence from an Amazon Supervisor indicated that she would personally follow up because she agreed that I should be refunded my money. After several emails, she indicated that she had not been provided an update on my case and that the claims department would follow up. This was Dec. 4th and I still have not received a refund nor a pre-paid label. Below I have attached detailed correspondence between myself and the vendor and with Amazon.

Desired outcome: Total refund of $559.55 for the defective item

Read full review of Amazon
Hide full review
ComplaintsBoard
K
8:24 pm EST

Amazon Prime video

Dec 30 4 pm PST watching "Jennifer 8" on Prime and it suddenly quits. We restart it and it says we have to rent it. Half way through. What gives? We did not rent it. It was showing on the list of Prime movies available to stream. Did someone decide to make it a rental and switch it over from streaming to rental in an arbitrary situation? Very strange.

Desired outcome: Let us finish watching the movie

Read full review of Amazon
Hide full review
ComplaintsBoard
S
6:41 am EDT

Amazon Heat lab patio heaters

ordered heat lamps on 15 Nov. Amazon emailed payment not received. Ordered again. Both orders accepted. Complained. Told both orders despatched. No refund possible. Contacted seller who said orders from diff suppliers. Contacted seller again a month later who said items in transit. Neither order received after 6 weeks.

Amazon c-s non-existent

Desired outcome: Want telephone or email for amazon customer service

Read full review of Amazon
Hide full review
ComplaintsBoard
W
6:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Amazon prime

From: A‎ ‍m‍ a‍‍ z‍ ‍o͏ ‍n Sent: Tuesday, December 29, 2020 4:05 PMTo: [protected]@live.com Subject: Re: Your Amazon account statement is available: Your a‌ccount on hold. NIT :[protected]

I never ordered this Nor do I Want it have tried getting it off my Account but keeps taking money each Month

Desired outcome: Please Help with Removing this charge from my account Thaks Bill

Read full review of Amazon
Hide full review
ComplaintsBoard
L
6:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Advertising for sale

I am looking for the european court of human rights and the first entry I am getting is amazon. A company well known for tax avoidance and employee exploitation. It beggars believe that you do such a thing. The last thing when I was looking for the european court of human rights is an advert for amazon. Are you for real? This whole greed and exploitation on the backs of the poor needs to stop. Shame on you to support such a [censored]ed up company! I am not happy about that. It used to be so much better. Why do you think I would ever use amazon?

Desired outcome: Stop that adverts, its insane!

Read full review of Amazon
Hide full review
ComplaintsBoard
J
1:56 pm EST

Amazon Prime free shipping refused

I ordered a gift on 12/08/20 for a birthday. It was late and the item did not look like what I would have needed anyway so I decided to send it back. I have ordered from Amazon Prime almost since it began so I know to only order items that are provided the free Amazon Prime returns. When I went online to return my item there was no problem with the return or refund but they will not provide free shipping as was stated on the order page. I made a picture of the "free returns" statement listed on the add for the item.
I never order anything that doesn't have free returns so now I am stuck with this thing I do not want or need because it would be a waste of time to send it back after I have to repack it, which the sender did a horrible job of, go to the UPS store across town, and then pay to send it back.
All I want is my free shipping from a company making billions. Dissatisfied customer here.

Read full review of Amazon
Hide full review
ComplaintsBoard
A
1:21 pm EST

Amazon Stolen gift cards

WOW!

You amaze me.

On December 5 you took $22 from my Gift Cards.

YOU NEVER REPLACED IT, YOU KEPT IT!

On Dec 10 $10 was deposited in my gift card account.

On Dec.16 $ 25 was deposited in my gift card account.

On Dec. I don't know you stole $12 from my gift card account. For what reason?

The reason was never explained.

See inserts below.

Amazon stole $12 from me without an explanation that makes sense.

For a company that makes so many claims about responsibility and transparency this doesn't look too good.

Arnie Spindler.

Pending Payment towards Amazon.com order (‎[protected]) -$23.00
December 5, 2020 Payment towards Amazon.com order (‎[protected]) -$22.00
December 16, 2020 Gift card claim (claim code xxxx-xxxxxx-GVAJ) $5.00
December 16, 2020 Gift card claim (claim code xxxx-xxxxxx-YKA8) $20.00
December 10, 2020 Gift card claim (claim code xxxx-xxxxxx-YHAA) $5.00
December 10, 2020 Gift card claim (claim code xxxx-xxxxxx-CTAT) $5.00
December 4, 2020 Gift card claim (claim code xxxx-xxxxxx-7PAL) $10.00

Order Placed:December 5, 2020
Amazon.com order number:[protected]
Order Total: $6.25
Shipped on December 10, 2020

Items Ordered Price
1 of:Coogam Wooden Blocks Stacking Game with Storage Bag, Toppling Colorful Tower Building Blocks Balancing Puzzles Toys Learning Educational Sorting Family Games Montessori Toys Gifts for Kids Toddlers
Sold by: Coogam Direct (seller profile)|Product question?Ask Seller

Condition: New
$14.99

Shipping Address:
Arnie Spindler
4 KINGS CT APT A
MOHEGAN LAKE, NEW YORK [protected]
United States

Shipping Speed:
FREE Shipping

Shipped on December 23, 2020

Items Ordered Price
3 of:Windex® Vinegar Multi-Surface Spray
Sold by: Amazon.com Services LLC

Condition: New
$3.69

Shipping Address:
Arnie Spindler
4 KINGS CT APT A
MOHEGAN LAKE, NEW YORK [protected]
United States

Shipping Speed:
FREE Shipping

Payment information
Item(s) Subtotal: $26.06
Shipping & Handling: $9.29
Free Shipping: -$9.29
-----
Total before tax: $26.06
Estimated tax to be collected: $2.19
Gift Card Amount: -$22.00
-----
Grand Total: $6.25Payment Method:
MasterCard| Last digits: 9383
Gift Card

Billing address
Arnie Spindler
4 KINGS CT APT A
MOHEGAN LAKE, NY [protected]
United States
Credit Card transactions
MasterCard ending in 9383: December 10, 2020: $6.25

Read full review of Amazon
Hide full review
ComplaintsBoard
R
5:52 pm EST

Amazon Extra charge of $131.20 what is this charge for. the other 5 charges are okay.

Would like to know why I am being charged 131.20 for Direct Marketing for Prime Amazon . I ordered some items which will be charged to my account for $116.11 total but now this charge for $ 131.20 is showing up but don't know what it is for. Please help me resolve this issue.

Sincerely,

Romanita Worrell

Desired outcome: Please do not charge my debit card again for stuff I did not agree too.

Read full review of Amazon
Hide full review
ComplaintsBoard
J
4:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Gun gun liogea batteries

On December 13th I ordered rechargeable batteries from the Amazon site. Batteries were on sale for huge discount. Website stated I would receive batteries on the 15th by 8 pm. Product did not arrive, and at 8:05pm the Website said they would be late. So I contacted Amazon and they sent an email to the company and there were no responses. Amazon did this twice, with no response. So I contacted Amazon again and I was told Amazon would send batteries from their warehouse and bill the company. Three days later I saw that I have a refund for the purchase price. No one contacted me, I just saw the refund to my checking account. I had already told them I didn't want refund, I wanted the batteries. Amazon is saying they are not responsible for company advertising on their website. Then Amazon told me it was a third party company that I purchased from and they could not issue me the batteries from the warehouse because they are from different companies. However, that is not true, it's the same company called Gungun. What is being done here is illegal. I want what was advertised. I am looking forward to having this issue resolved. Getting a refund is not resolving this issue.

Desired outcome: Receive the batteries I ordered.

Read full review of Amazon
Hide full review
ComplaintsBoard
S
7:40 pm EST

Amazon Amazon has been abusing my name to post fake product reviews

It all started in September of 2020 when I become a victim of a brushing scam. On average I had received two packages daily from Amazon.com without me ordering them. I have called several times and contacted the police before this all stopped. At the end of September 2020, I have been continuously receiving emails from amazon telling me more packages are coming, this time they were not coming to my house but somewhere in Delaware. I was able to block my credit card, but not my account with amazon. I was told that my account was suspended and it is under an investigation. Almost every day, I have been receiving at least three emails from amazon thanking me for my product reviews. Products, I have never seen or ordered. In addition, questions had been arriving from amazon customers about these products. In the beginning I was able to answer them and my answer was that this was not my review or a product I have ever ordered, lately the answers are already given and the emails are thanking me for the answers.

I have called amazon more than 20 times. Every time I am getting no help. I have been trying to close my account, but I am not able. It is clear to me Amazon is doing this to me. When I call I keep hearing that my account is under an investigation and I will be informed when the investigation is completed. I have requested several times that all the product reviews done under my name will be taken down, but they are not. The emails keep coming thanking me for my product reviews and answering customers' questions daily.

I am not an amazon customer. I have not purchased any new products from them since all of this started. Amazon is knowingly holding me hostage, not allowing me to close my account, posting false product reviews under my name and using my email address to answer customers questions. All of these is against my will.

Desired outcome: Stop using my mane for false product reviews and using my email to answer customers questions.

Read full review of Amazon
Hide full review
ComplaintsBoard
R
2:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Gift Card

On Nov. 20th 2019 I ordered a gift card for my sister's Christmas Gift. Sadly she lost the card and I'd like to get the card replaced or cancelled and receive a credit. The order is as follows...ORDER # [protected]...I can also provide the Serial Number if you need?

I spoke to a customer service representative who informed me that you have a strict policy and won't help a customer in a situation like this? All I know is that I gave you $200 and now you get to keep it, and I and my sister end up with nothing? Doesn't seem right does it?

Rob Huntley

Desired outcome: Cancel card and refund the $200

Read full review of Amazon
Hide full review
ComplaintsBoard
L
9:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Zesid Zesid storefront 2.5 out of 5 stars42% positive in the last 12 months (850 ratings) Zesid

Do not order from Amazon! They do not stand behind the items or scams being run on there site. Expected by Dec 23
Shipped
Track package NOTRACKING EVER PROVIDED

FoodSaver 8" x 20' Vacuum Seal Roll with BPA-Free Multilayer Construction for Food Preservation, 3-Pack
Sold by: Zesid
$18.59
Condition: New
Buy it again

FoodSaver 11" x 16' Vacuum Seal Roll with BPA-Free Multilayer Construction for Food Preservation, 3-Pack
Sold by: Zesid
$19.00
Condition: New
Buy it again
Problem with order
Return or replace items
Share gift receipt
Write a product review
Package didn't arrive

Change
You are not eligible to request a refund
Sorry, this order is not eligible for a refund under the A-to-z Guarantee. Please wait until 3 days after maximum estimated delivery or until the tracking status is marked as delivered. Note: We also require you to first contact the seller and wait for 48 hours before you are eligible to request a refund.
I ALSO FILED WITH THE ATTORNEY GENERAL IN OHIO-WE NEED TOFILE WITH THE FEDERAL CONSUMER PROTECTION OFFICE-TAKE AMAZON DOWN

Desired outcome: FULL REFUND

Read full review of Amazon
Hide full review
ComplaintsBoard
R
9:12 am EST

Amazon Unknown items

on 12/17/20 I was charged $128.90 to my Wells Fargo card ending in 6340 by AMZN Mktp US*RZ3OV0U83 #2469216PG2XBJYNP8.
Again on 12/20/20 another charge for $24.70 to my credit card by Amazon.com*AV7QO5DR3. # 2469216PK2XPGQ8G2.

I did not order anything at Amazon on these dates. I do not know who used my credit card for these purchases but they were not authorized. I use my Amazon Prime Chase card for all Amazon purchases.
I have notified my bank to cancel payment.
Please clarify and refund the charges to key account.

Desired outcome: Refund

Read full review of Amazon
Hide full review
ComplaintsBoard
D
3:10 pm EDT

Amazon Pro Haircut Kit, 9 in 1 Beard Trimmer for Men,Rechargeable Cordless Electric Hair Clipper,Low Noise Shaving Machine,Washable Beauty Modeling Tools

I purchased kit on May 8th 2020. I have used it 4x. I charged it today and while it was charging I could not turn it off. I unplugged it and still could not turn it off from vibrating. Eventually it ran out of charge and stopped vibrating. Now it won't charge

Company that sells through Amazon.ca is MY-COSE

Read full review of Amazon
Hide full review

Amazon Reviews 0

Looks like Amazon has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Amazon, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Amazon

Screenshot Amazon
Amazon is a multinational technology company that is based in Seattle, Washington. It is one of the largest online retailers in the world, offering a wide range of products and services to customers across the globe. The company was founded in 1994 by Jeff Bezos, and it has since grown to become a household name, with a market capitalization of over $1 trillion.

Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.

In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.

Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.

Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

Overview of Amazon complaint handling

Amazon reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Theft of delivery by currier was posted on Oct 31, 2024. The latest complaint Amazon.com, Pet Centers order was resolved on Aug 03, 2024. Amazon has an average consumer rating of 1 stars from 11987 reviews. Amazon has resolved 114 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.7
34471 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Amazon Contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
    +1 (888) 280-3321
    Click up if you have successfully reached Amazon by calling +1 (888) 280-3321 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (888) 280-3321 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number
    USA and Canada Amazon Customer Service
    +1 (206) 266-2992
    +1 (206) 266-2992
    Click up if you have successfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-2992 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number
    Note: This phone number for Amazon customer support may currently be out of service or has changed. Please verify this number directly with Amazon or consider using alternative contact methods.
    +1 (206) 266-4064
    +1 (206) 266-4064
    Click up if you have successfully reached Amazon by calling +1 (206) 266-4064 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-4064 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number 3 3 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number
    +1 (514) 209-0984
    +1 (514) 209-0984
    Click up if you have successfully reached Amazon by calling +1 (514) 209-0984 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (514) 209-0984 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number
    Corporate And Digital Communications
    More phone numbers
  3. Amazon emails
  4. Amazon address
    1200 12th Ave S, Seattle, Washington, 98144, United States
  5. Amazon social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024
Amazon Category
Amazon is ranked 1 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.