Ashley HomeStore
Reviews and Complaints

Placed order on 20 Sep 23 at local Alamogordo, NM store. Was told order would arrive at approximately 24 Oct 23 at local store. Checked with store this morning & was told delivery is now approximately 6 Nov 23. Called Customer Service & was just referred back to the local store. Tried a different Customer Service # & was told by automated system to call back at a later time. It's insane that a company takes 6 weeks to deliver the order. Even more insane that it's impossible to reach someone who can provide answers. At the present time, my mpression of this company is extremely negative.

Upon purchase was told the products would be available for pickup the following thursday.. When I got to the store I was informed that there was a mistake on the pickup date it would be available 10/10/23.

On 10/11/23 called to make sure everything was ready.. Nooooot! Now i'm informed that it might be ready by the end of the month.. This has been the worst experience i've encountered purchasing furniture. Everyone involved has passed the blame on the next person.. The fact of the matter is if I was told it would be ready in two plus months I probably wouldn't have purchased it in the first place. It would have been my choice if I wanted to wait that long.. Have been treated like o'well we got the money and it don't matter when you get the furniture! Would never ever purchase anything from this place.. You could even give me anything from ashley's!

The recliner and love seat both have a defect where it leans to one side, seems like it is structural? I have tried several times for 3 weeks to contact purple cow warranty and the number is always “busy” no one at Ashley’s wants to help! I paid $400 for a bogus warranty! I still owe money on my furniture and don’t think I want to continue to pay since no one seems to care about the poor quality of the expensive furniture I am paying for! My email is [protected]@yahoo.com

I ordered 2 side tables from the Ashley Hone Store in Florence,Al on July 6th, 2023. I waited until week 6 after ordering to see when I might expect my tables. I call each week asking when and where my tables are in the process and get a different answer each time. I called last week and the person I spoke with said that they where in Bessemer, Al. I called today and was told they are still at the manufacturer. I keep getting the run around. I could have drove to Bessemer and picked them up, but I suspect tthat they are not even there. The company doesn't mind keeping my money and using it while I'm still waiting for 2 side tables. Poor customer service !

The couch that I have purchased. in March has never reclined correctly and part of the couch hangs down. I have gone to the store many times to get this issue resolved. I have provided pictures. And I was sent parts for my couch that I am at a loss why anyone would send me parts for a couch that no one has even came out and looked at to see exactly what the issue is. I am tired of dealing with this and I want everything including the delivery fee returned to me. I have called your corporate office only to be transferred around and then hung up on.

I have been told by the store that this issue has goon to the vp and I should get a call nothing to date , has anyone reached out to me,

In 2015, the Ashley salesman used his spiel about why "blended leather" is better then bonded leather to sell me a sectional. In the next two years, the upholstery started to crack. By the third year, whole sections were peeling off. I had bought the five-year protection thing and tried to use it, but they said it didn't cover this, and that if I did get a covered problem, they would replace only ONE cushion or section (even though at least four were destroyed).

If you look for it, you can find photos of this same sectional in the reviews of virtually every sofa cover on Amazon. It has been a nightmare for literally thousands of people who are desperate for a way to salvage it.

Absolute worst furniture experience of my life and I would never let anyone buy from Ashley again.

1910.1048 App C - Medical Surveillance - Formaldehyde Occupational Safety and Health Administration
Inbox
Bob
Tue, Aug 15, 7:00 PM
Thank you for your above response. Please read the attached OSHA report and as previously stated Tyler’s report of the June 15th home visit. We experienced a li
2
Maryrose Zicaro
Tue, Aug 29, 10:58 AM
Bob
Tue, Aug 29, 7:15 PM
to Maryrose
Thank you.
Sent from my iPhone
> On Aug 29, 2023, at 10:58 AM, Maryrose Zicaro wrote:
>
>  This information has been forwarded to Ashley Cooperation. So should be hearing from their legal department, they will be handling this going forward. Reference all correspondence to them.

I purchased a sectional sofa from Ashley home store July of 2020. Delivery of this product was very delayed. Came in about three different delivery dates. They sold me a five year extended warranty and assured me anything was covered. Today I tried to file a claim because the Leather? Was peeling. Guess what? It’s not covered. Fine print. Don’t fool with Ashley home store at all. They’re a fake and a joke. Jeff Brock lyerly, Ga

Bought a Kexlor Chaise from the Regency furniture last August and I didn't have about 5months when I contacted the Store and they advised me to Contact Ashley repair department! I called ASHLEY repair department in Maryland and was told by the lady there that she would need pictures of what was wrong with my furniture so I sent the pictures and then she said once they looked at them they would come out and repair whatever need to be repaired! Next thing I knew I came home one day and the big gray things were on my sidewalk and they were my cushions but they never showed up to fix the frame or the back of the pillows! I called several different times and I always got the same response you need to call the store where you purchase it and I told them I have called and drove there and they told me to call you all and you all keep telling me to get a hold of them! Well this went on now for almost a year and now their saying my warranty is off!

We ordered a kid bed, two couches and two chairs from Ashley. The headache started before they were delivered. The delivery company kept changing the date last minute so we had to ask parents to help last minute after the third attempt. Furniture was just dropped off without being put together. We did the bed but the couches need feet put on. When we tried to do it, the bottom of both couches are damaged. We can't get someone out here to fix it after several calls. Apparently they also don't take returns either.

We also ordered two chairs that were discontinued but no one called to tell us.

Still waiting on a refund for those still...

Wish I would have found this board before buying from here. No wonder their parking lot is always empty.

purchased Darcy sofa bed in 2019, March 2022 the bed broke replaced thanks to my extended warranty delivered on August 18th 2022, August 2, 2023 bed would not retract properly claim was filed. technician came stated bed was damaged at the warehouse should not have been delivered. Sofa Bed discontinued requested same bed different color had to pay $300.00 additional for new bed, should have been replaced with a different color even exchange but was only credited for the brown one.

Yesterday we were supposed to get the delivery of sofa.We got the delivery off one piece the other was damaged. I was told that I will get call on Monday for the missing piece delivery.

I paid for the delivery and positioning and removal of the old sofa.

First the driver said that they will not put the old sofa on the curb, I called the customer care at 6.30 ,The customer care representative was very rude and he disconnected my phone, Then I tried to do the online chat and asked that representative for the removal and to my surprise he said I didn't pay for the removal.

What kind of customer care you are providing when they need training themselves.