Aspen Dental
Reviews and Complaints

I went to my first appointment with this group since my Medicare Advantage program had only this group in a 20 mile radius. I have had regular (2-4 times per year) dental care up to this point.

They spent a good 20 minutes doing more Xrays than I have ever had in my 65 years. They then did my "gum measurements" which had 2 pockets at a 5 level and 2 at a 4 level- it had been 6 months since my last dental visit elsewhere.

They discussed my treatment plan and had me meet with the office manager to go over "financials". I did not receive the cleaning I had asked for and was told that they could not "ethically" do a cleaning until I had a scaling done. Their scaling involved using an ultrasonic device for better cleaning beneath the gums, which has been my REGULAR cleaning for the past several years. They refused to set up an appointment for a cleaning until I paid 50% of my responsibility after insurance coverage- $688.00 (insurance does not pay for scaling).

When I asked for an itemized estimate, they had included an electric toothbrush which I did not ask for, a cancer-screening charge, and a mouth rinse for my "developing peridontal disease".

As it turns out, my son had the almost exact conversation when he had gone to Aspen Dental years ago.

I feel they did excessive X-rays and padded the bill with various add-ons in the guise of complete and ethical care.

I will not be returning to any of their offices as this seems to be their modus operandi.

Dentures do not fit properly, did not receive the dentures that I purchased. Have complained for 2 years that I was not happy with them. Was told 2 months ago that the office manager would look into it and still have not heard anything. I would not recommend this company to anyone; their satisfaction warranty is worthless.

They gave me a cost. Told me what would be done. So after the cost going up fron 2,000 to 4,000, and still not everything was done. I had an exray bite in my mouth and nurse tried over cord and jersey my head. I was pushed out in a hurry so they could have a meeting. Now I have a metal partial in my mouth that I can't even eat with cause my real teeth hit the metal. Ill never go back to them. Never will recommend them to anyone, not even my worst enemy. Flint Aspen dental is a joke. At least the one I went to on Miller rd. In flint. I was lied to and overcharged and I hope people think twice about going there.

Jan 3/4 2022 i started the process to have a snap-in denture. after a few days i was provided a temp denture. not only do the teeth not line up with top but after three and a half months and many soft relines later i am still not able to chew food without the denture dislodging. bad enough to spend all this time with stupid looking teeth. i also am having health problems do to the ingestion of food that is not chewed properly. i no longer think that this branch is capable of handling my needs. i need a denture that i can eat with

Occurence 3/10/2022

Place: Greensburg, PA

I had waited a year to be able to, what I thought, afford teeth extraction and dentures. I have a disability and several other significant physical impediments.

When I called to schedule an appointment the price given by the office manager was $1700 with 60% required down. I arrived to have dental impressions made.

First I was led by the dental tech to the X-ray room. I refused as I was for an impression. This person did NOT take the time to read my chart!

With a mouth already sore, I have the impressions made with the impression tray scuffing my oral mucosa. I was suffering acute shoulder pain and leg spasms during this time. ( I am having a total shoulder replacement in May.)

Taken to the same person who quoted $1700, rubbing my mouth, I was curtly ordered to put on a useless mask. I know what I'm talking about. As an investigative journalist, I know the efficacy of this control/domination practice. I also worked as an RN for 30 years: 2 years on the Army HIV research wards in the 80's and as an OR nurse for 7 years.

I was told the price was $5480 and this office manager denied the quote given over the phone. Also, I was told on phone adjustments to appliance type and other options could be used to remedy any financial difficulties. This NEVER happened in person.

All this for a toll road drive of 30 minutes.

This place is practicing poor medicine and unethical price baiting as well as being exceptionally rude and callous.

Totally unprofessional , no assistance offered financially other than getting a loan.

I made an appointment in January 2022 for March 5, 2022, at the Glastonbury CT office. Am a first-time customer looking for some partial dentures. They change my appointment to 9:30am without notifying ahead of time. They notified me the same day at 8:03am via when I was in my way to the office. While in the office I checked my phone I noticed the text and I talked to the girl at the counter to question why the appointment was changed, and she told me that the appointment was for 9:30am and I have to show her the appointment email confirmation and then she told me that system does that. So, I told her that I may leave because this is not acceptable and unfair, and she said that if I feel that way I can go. They showed me that they do not care about new customers, so I left the office. This is not good for business, and I will not recommend this place to anyone not even to my worst enemy.

Note in their website the put on just the good reviews which I think they are made up.

Sincerely,

Miguel Lefebre

127 Lebanon St

Hartford, CT 0611

I'm aspen dental patient I have implant

dentures it's so many times so many

locations hand full of dentures I still can't

use it one of my implants came out I was in

so much pain for months I been ignored and

neglected now the regional manager sent

me a email saying they can't help me

anymore after all my pain and suffering and

so much money I don't know what to do

anymore I even called the Aspen

Headcorters nothing they say they feel sorry

for me that is not enough I was trying to

connect with Michel Dickerson but I been

told his the boss I can't talk to him please I'm a 68 old woman I don't

have any money anymore please put your

hands in your heart and help me please I'm

begging you gonna wait till I hear from you

please solve this for me in name of GOD my

phone number is [protected] thanks again

My overall experience with Aspen dental has been sometime disappointing as I wait on the phone 30-40 minutes to make an appointment it's very fustrating I could not with a clear conscience recommend anyone visit the tucker location,the customer service sucks!

I went for appt it was weird I think second one saudered tooth then went to help somone else came back it was closing time they tried pushing me out it would not work. see my mom has cancer and she has hard time driving anymore her arm locks up she gets close to fainting but they didn’t ask that all they saw this guy is epileptic scitzofrenik and mentally retardation and short fuzed so they made excuse to push me out they did with a lie a lie I new was bs but I couldent prove it but I found a way

I visited Aspen dental Associates of NEPA PLLC located in Ephrata Pennsylvania, to deal with toothepain I was having. I was warned by numerous people not to go there, and I had read many bad reviews online about Aspen Dental, but still decided to give them a try because I was desperate for help and they have an easy online appointment booking system. I decided to ignore all of the bad things I heard and read about them and give them a chance.

My first visit the front desk worker, and everyone that spoke to me seemed friendly and made me feel like they were genuinely concerned about my teeth. I had asked about removing teeth because of extreme pain, but they adviced me against removing any teeth, because I was told that my teeth could be saved and that I am too young for dentures. I appreciate that they told me not to get any teeth removed. The south Asian lead dentist that looked at my teeth seemed nice and concerned.

My first visit was on (1/19/2022), and I had all the usual necessary xrays to see what's happening in my mouth, and than they guided me to an office so that they could explain to me what I have going on with my teeth and payment options available. They explained to me that I have Gingivitis, and that it is recommended I get a gingivitis cleaning. I agreed to a gingivitis cleaning the same day, and than they told me about an Oral B electric toothbrush that they recommend which I told them I would like to have the Oral B toothbrush so they added it to my bill which is not a problem.

There were two people in the office with me, and only one spoke and the other just observed. The woman that did all of the speaking had a southern accent, and had a very good way of speaking, she made me feel like she was concerned and after explaining that I need $20,000.00 worth I work done in my mouth, I was shocked. I kept trying to politely back out of everything, because I can't afford $20,000.00 worth of Dental work that they recommend I get done, but the lady with the accent kept acting like she cared about my well being, and repeatedly explained that I can easily apply for a Dental First credit card, and that I can slowly pay overtime or pay half now and half later. After trying to back out of committing she finally was able to convince me, and with my permission she went ahead and checked to see if I'm approved for the card. I was approved instantly for about $16,000.00. She printed out a bunch of papers. I signed the papers like an idiot, and they scheduled me for my second appointment which would be to start having a crown prep as they called it, and to eventually get the second round of gingivitis cleaning. I went home with a new toothbrush in hand that I had asked for and an antimicrobial rinse that I didn't know was in the bag until I got home. I haven't paid anything in their physically in their office. They simply added everything to the credit card they just opened.

To make it clear, this first visit I only had $372.00 worth of work done which was the full mouth of xrays, an exam, a gingivitis cleaning, the Oral B toothbrush, the rinse in a bottle. When I arrived home I immediately told my husband, and called everyone I know to tell them about how my first visit at Aspen went, and that everything to get rid of my tooth pain will cost about $20K. Again I was warned to not go through with anything because of how everyone knows Aspen is dishonest, and that I should get a second opinion. My second Aspen visit wasn't going to be for another week or so and I was still in pain, so I decided to get a second opinion from a couple other dentists just to be on the safe side before going through with any procedure at Aspen.

Both dentists were able to obtain my xrays from Aspen and after examining them closely by the whole office I was told that Aspen wants to overcharge me for everything and that no where in my mouth do I need $20K worth of work done and that I should cancel with Aspen and try to avoid going to any big Dental chains, because they are just about the money and not the actual relationship with the patient.

I eventually called Aspen on the phone to cancel the next appointments I had scheduled with them, and apologized that I'm not interested in going through with anything because it's too expensive, and I could hear the disappointment in the person's voice I spoke with, but after they hung up the call I thought that would be the last I have to deal with them.

A day or so later I decided to create an account with the Dental First credit card that Aspen had me open up, so that I can pay my what I thought would be only $372.00 - $400.00 bill, because of the 1 visit I had with Aspen. What I saw in my account was a balance of $13,509.90. I was very shocked, and confused because I didn't even get the procedure they wanted me to do yet, and the lady told me the procedure would only be about $6K. After looking in my Dental First account I could see that Aspen charged the credit card twice for $6754.95 which is why I had a balance of $13,509.90 in my account. I immediately called Aspen, and had to speak to the lady with the southern accent again and she was very short with me quickly said "oh, so you decided that you don't want to go through with any work than?". I told her no I don't want to go through with any work, and before I could continue to ask any questions, than she said "OK, than we will charge the money back" and than she quickly hung up the phone without asking if there is anything else she could help me with. After getting off the phone with her I trusted that Aspen was going to refund the money, and that the next day I would see a balance of only $372.00.

I sign back into Dental First account again and see that I recieved a refund of only $6382.95, and my balance was now $7126.95. Its still more than what I actually owe, so I called Aspen back and I could already sense they know what's going on but they were acting shocked and confused, but the lady on the phone assured me they would fix the problem. Another few days go by and the account is still at $7126.95, so I call the Dental First credit card customer service and they explained to me that it's Aspen that overcharged me and not the credit card and that out of all the people they work with they only ever have this problem with Aspen. So I called Aspen back and Aspen told me that they aren't seeing a double charge from their side and it doesn't matter what I see from my phone, and that they have proof that they didn't double charge me. I eventually go to Aspen Dental to get a copy of the proof that they didn't double charge me and all they give me is a paper with the the actual things I did get done for that 1 visit + the electric toothbrush which was a total of $372.00. The saleswoman with the southern accent comes to the front desk with an attitude, and basically makes it clear that they aren't refunding the remaining amount because they don't believe they charged me twice. Since I'm a pacifist, and don't believe in fighting back and forth with someone I simply took the paper they gave me and left.

It is now 2/11/2022 and after constantly calling Aspen and Dental first credit card I really don't know who to believe. I'm not sure if Aspen is telling me the truth in that it's really not their fault that my Dental First account was charged twice for $6754.95 or if it's the Dental First (a.k. a comenity) card being dishonest... or are they both working together to scam people?! If it is the credit card companies fault im sure Aspen is fully aware of what is going on because im not the first person this has happened to, yet they continue to recommend this credit card to people.

All I know is that I'm not paying $7126.95 for Dental work that I didn't recieve. I hope Aspen will refund me the $6,754.95 that they owe, and to stop taking advantage of people, because until this issue is solved I'm going to keep writing this review everywhere including YouTube. I have all of the papers they gave me and every phone call conversation recorded and pay them another visit with other people involved. I'm going to report them and do whatever I have to get this situation resolved. Even make a YouTube video about them if I have to because this isn't fair.

I had appointment on 2/10/2022 I signed in and set down. While I was there 2 other people walk in and was called in first before me. My husband had come at 1:30 I had told him what was going on and he went to the front desk and ask if there was a problem. About 10 minutes later I was called in here is where the issue is I got a text message and it says 12:30pm after I left, I got an email at 2:59pm saying my appointment was at 1:00pm that is to cover their behavior. I have spent 7500 on dentures cash money and to be treated like this is awful. I had 22 teeth pulled all at once because of the gum disease. when I had my surgery there on December 17,2021 after my surgery, I was put in a wheelchair and put in the car with blood all over my shirt and mouth my husband was really upset they never even clean my face off. To me this is neglect on their part because you don't treat patients like this. I know this is because I have been in the medical field for 38 years. I hope no one has to go through what I have been through. Thank you. I printed the information on Friday 2/11/2022

Ref. Aspen Dental - Sanford, FL: I got a quote for dental work for $25,000 (not for myself, but a good friend). As much as I wanted to help my friend, I told them that is too much for me. I explained I can only pay what will be authorized by Care Credit. They called Care Credit and got authorized for $18K. At that point, they gave me a "Family Discount" getting it down to $19,236, which Care Credit accepted as an "overdraft" ... Now that the bone work has been done, they asked me to pay for the "SECOND PART" (as they called it) - which is nearly $8,000 - to COMPLETE the dental work. I am still paying off Care Credit and I don't have that amount available. I was never advised when being given the estimate that there would be another payment due. If I had known, I wouldn't have done it ... What a ripoff. Don't go there! Such Bait & Switch should be illegal. So I paid nearly $20K and my friend still doesn't have teeth :-( ... I am just so disgusted. If you go over the reviews other "Bait & Switch" victims posted as well ...

PS. I tried "reaching out to Customer Service" - it was a waste of time.

I had my upper denture relined but did not have any images done but Aspen Dental is trying to charge me for them. When I went for my visit, I paid them $50.00, thinking that's how much I had to pay for the reline after insurance paid their share, but apparently I misunderstood what they said the reline would cost, because they sent me a bill and explanation of charges which showed I owed for a complete series rdgrphc images, which they did not do $83.00. I can't get a hold of anyone at Aspen Dental and even went to the office in person to have this $83.00 charge dropped, they said they'd call me but never did. They sent me another bill for the $83.00 but this time they changed what the charge is for on the explanation of benefits. I have saved all the bills they have sent. I need help in figuring out how to resolve this issue.

on February 4,2022 I schedule and appt for teeth cleaning and whiten told me it would $428.00 had to pay $200.00 up front so I did on my credit card. within 15 minutes the receptionist call back to say they didn't have any whiten trays and didn't say when they would have them so i cancel my service. i was told my 200.00 would be put back on my card. but it is a week later and nothing. I have been calling the office and speaking with different people. the office manager is not ever there who I assume know all the business. then young lady in turn told me since I had a pending on the account, they kept my money. however, I call Cigna since the lady from aspen said Cigna hadn't paid, she said Well what happen they request records of my dental working before paying and was never sent since October so this falls on Aspen. this is a terrible experience I have had. but I am covered under two dental plans. but yet they refuse to credit my card back $200.00 like i gave them for some other work that I wanted to be done. but yet they didn't send over the proper x-rays to Cigna to get paid. I am highly disappointing with Aspen and all my friends will know please get some knowledge people in the office. so, I am still waiting for my 200.00 on my credit card. and it's always I am covering for the office manager. tried located someone upper management always told no one is here.

I went to the Elizabeth City, NC, office for an exam, xrays and cleaning. They did 3 sets of xrays and the exam. The dentist told me that I had 2 cavities that had some dark areas and that I would need root canals and crowns. I told her I only wanted them filled, she said she couldn't say if she could do that and sent me in for the cleaning, I was waiting for quite a while until she came in to tell me the hygienist left early and for me to come back. I was brought into another room with a young woman to go over my bill. She told me that the cleaning would cost over $1300. I asked why and she said I needed a deep cleaning. I would have been charged that much if the hygienist had been there to clean my teeth! What a rip-off, I felt this company is only out for the money and not what is good for the patient. I went to another dentist, who did not do a deep cleaning, it was not needed and the 2 cavities were not cavities at all, but poorly done xrays. All of this was done before I told him about my experience with your office. He took clearer xrays, found no cavities there but in a different tooth that was not discovered by Aspen. This is a terrible company, would NEVER recommend it to anyone. They will take your money for unnecessary work. Take your business to a dentist that is reputable, not this one.