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1.5 24 Reviews 1637 Complaints
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Aspen Dental Complaints 1637

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T
4:50 pm EST

Aspen Dental Service

Ive called the aspen dental office every day this week(Palm Coast Florida. tried to talk to scheduling and payment person.I cant get any one to call me back.i have had to leave messages with no luck..Suggestions?

Desired outcome: I Wanted to get new prices for dental work to be done, after i went out and purchased the new insurance.i cant get them to call me but they dont.ive called them every day for last 6 days they won't call me back

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12:30 pm EST

Aspen Dental Implants

Took my son in to a consult for (2) implants that he needed. We went to the Merritt Island, Fl Aspen office. Dr. Gillan was sure he would get the implants done beautifully for him. We went through the painful process of getting him "ready" for the implants to be put in. Once the implants were done it wasnt long before one of them fell out. We went back to the office and Dr. Gillan basically glued it back on and told us it should not happen again.

I was under the impression the implants were PERMAMANT fixtures. This should not have even happened once. Well here we are again and it fell out for a 2nd time. Called the Merritt Island office back to find out the Dr Gillan is no longer with Aspen. We were able to get him evaluated immediately at the Viera Aspen Dental office. However, upon examination we were told it would cost us another $2,544 to fix the issue. So I have already paid over $8,000 for the implants themselves and now you are wanting me to pay another $2,544 for your companies mistakes? I am disgusted by this. Aspen should stand by their work and the doctors they hire and correct this at no charge. How insane to as me to pay to fix something you were suppose to do correctly in the first place? Is this the reputation this company really wants to have? Not only did my son have to endure a very painful process for this procedure I do believe he is tramatized over it. Now he lives every day wondering when his teeth are going to fall out at any given time. Shame on this company.

Desired outcome: I would like for this company to do the right thing and fix my sons implants correctly so he does not have to worry about this moving forward. There should be NO cost to us associated with correcting this for him.

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8:23 am EST
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On Jan 24, 2022, I went to see a doctor at Aspen Clinic, 4307 13th Street, Saint Cloud, FL 34771. My chordal at the right upper side of my mouth was very sensitive and could not chew on that side. I need it a simple extraction. I was informed by Aspen that I needed an X-ray and oral exam. Once the exam was performed, they informed me that I had an infection...

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9:14 pm EST
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Aspen Dental Misdiagnosis prolonged pain and suffering

On January 22nd I was seen at Aspen dental as an emergency walk in due to severe tooth pain. After some x-rays the dentist spent less than a minute with me telling me that I had a broken crown and fractured root canal resulting in an abscess.

He told me the tooth would need extracted and an implant placed. They quoted three procedures from a dental bridge and a removable plate to a complete implant. The cost of these ranged from $3, 000 to $8, 000.

Sent on my way, still in severe pain I had no recourse but to seek treatment with another dentist on January 24th. The next dentist took their own x-rays and discovered that there was not fracture, broken crown or root canal issue and the only issue was the abscess. This was confirmed by an endodontist on January 25th and I was given antibiotics and await a date to drain the abscess.

Aspen dental's misdiagnosis of a broken crown extended my pain and suffering as I had to wait for a second opinion. If I had followed their advice I would have undergone a very costly and unnecessary procedure and would be left with a dental prosthetic where one is not needed.

I am appalled by their business practices as in speaking with others it has become clear that Aspen has a track record of trying to sell expensive and unnecessary dental procedures and taking advantage of their patients.

I truly hope a class action lawsuit is filed. I will put my name boldly on the claim.

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2:23 pm EST
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Hello, I believe 100% that Aspen used sales tactics on me sneaking additional charges in and no giving any information on my dental insurance coverage. Additionally, malpractice has been performed. I was overdiagnosed for gingivitis and they continued to tell me I needed to come in to do different procedures like scaling and root planing while my insurance...

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7:28 am EST
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I got dentures from Sanford Aspen Dental clinic and was unhappy from the beginning. The teeth size don't match, the dentures cut into my gums and I can only wear them for a very short time before getting blisters. I told the dentist I wanted my money back in 2021 and he said okay but he would like to try to make it right if I would let him. After another...

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8:53 am EST
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I received a consults from Aspen Dental in Sanford, Florida in July 2021 that I needed crowns on these two teeth, I explained that they did not hurt and that 6 months ago my previous dentist in Santa Fe, Texas had said that I was okay and could wait for a long while. Aspen said that it would be covered by Guardian and Delta my dental plans. I was told after...

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10:50 am EST

Aspen Dental Dentures

Over charged and never did get my dentures had to go to another dentist to get dentures I'm very upset that I paid all that money and didn't even get my dentures
Karen Liles Lucasville Ohio

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12:14 pm EST
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Charged me $1200+ for cleaning. Filled two teeth, and one filling fell out after 30 days. I initially payed $600 up front. They billed insurance my max allowance of $1000 and invoiced me an additional $663. So, a total cost of $2263 for services. The cleaning took less than 20 minutes. They also tried to charge me $135 for a toothbrush. There are other vague charges on the invoice as well.

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5:25 pm EST

Aspen Dental Dental collection law firm

I went to My regular Dentist 6 days prior to going to Aspen Dental. I went to Aspen Dental who said I qualified for "Finacial Aide"Aspen Dental pulled 2 of the wrong teeth and gave me partial dentures that don't fit and don't work. I never went back because Aspen Dental "Lied" about "Finacial Aide". I'm now being sued for close to $4, 000.00. The law firm Rausch Strum sued me and have broken several Federal and State Collection Laws In addition Rausch Strum have perjured themselves in their response to Federal complaints with the Federal Consumer Finacial Protection Bureau. Aspen Dental, Galaxy International and Rausch Strum Law Firm are All Crooks and need to be Stop!
I would like to Participate In Any Class Actions Against any or All of the Above mentioned. Please contact me

Desired outcome: Participant In A Class Action

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3:06 pm EST
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I went to aspen dental in Forsyth, IL about 2 1/2 years ago to get a broken tooth fixed or pulled. They took me into their office and tried to get me to finance 9000.00. I did not he that kind of money... I told them I only wanted back tooth fixed or pulled... They GV me a price of 3800.00 and of course GV me care credit. My tooth became accessed 3 times!!!...

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9:33 pm EST
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I went to Aspen Dental in June2021 for a cleaning. They made up a list of things my teeth needed to have done. Partials we're on that list. I was told it would be simple to make partials for me so I could chew better. They started the partials a couple weeks later, after completion they did not fit right, they adjusted them 2 times while I was there. Then...

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5:32 pm EST
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I started at the beginning of 2021 to have new dentures made. They did the x-rays and initial exam and said I needed a lower tooth pulled. I had been told previously that lower teeth were like gold and not to have them pulled but I was told it was not salvageable. I allowed the tooth to be pulled and they made temporary dentures for me. When I got home and...

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3:28 pm EST
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I had an appointment with Aspen Dental in Bristol, Tn. for Jan.11, 2022 for 10.15 am and I waited until 2 o'clock in the afternoon and still had not been called in. They were taking everyone else in front of me that came after my appt. time and just letting me sit there and wait. I finally just left after driving 1 1/2 hrs to get there. Wasted trip. I would not recommend them to anyone. Thank You > Dave Alexander Jr.

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2:01 pm EST
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I recently moved to The Bloomington, Illinois area to retire. I made a dental cleaning appointment at your Aspen Dental ADMI franchise store located at 1401 N Veterans Parkway. I arrived on-time and with all my paperwork filled out. My teeth are in very good shape because I have regular cleanings every six months. I am also a senior citizen on a fixed...

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4:17 pm EST
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I had an appointment for january 7 2022 at 2:00pm at the angola indiana office that was made 6 months prior at my last appointment. Upon arriving before my scheduled time I called to notify them that I was there waiting in their parking lot as per their safety protocol. I was then informed that the hygenist had covid and my appointment was cancelled. They...

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1:11 pm EST
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I had an appointment for a simple teeth cleaning, but was pushed into a periodontal disease treatment that I did not need and did not want. They Charged me $1, 193.20 for 25 minutes of severe pain! They also asked me if I had an electric toothbrush and I told them "Yes I do." However, they still tried to sell me another Oral B toothbrush too! I never...

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11:14 am EST

Aspen Dental Overbilling - Did Not Receive Advertised Discount

I went to my local Aspen Dental office, in Mohegan Lake, New York on December 7, 2021. At that time, I was only looking for treatment for an infection, although I did need extensive dental work. I was told that I could get all of my treatment needs met within days; they took impressions for dentures that day. I came back the next day for a minor issue, and the extractions were done on the third day, December 9, 2021.

I have dental insurance, and after determining what the insurance was responsible for, my obligation totaled over $7, 000, which I paid in full before the extractions were done.

Since my treatment, I learned that I was supposed to receive a 20% discount or the insurance pricing, whichever is greater - according to what is/was on the Aspen Dental website. There were no qualifiers in order to receive the discount. Since I have insurance, I should have received the insurance pricing, which I did not. When I called the local office to inquire about the discount, I was told that they discounted my insurer... That is not what they advertised, and I want the discount that I did not receive, nor was I made aware of such discount.

I hope this can be resolved without legal action, which I plan to initiate if Aspen Dental does not honor their promise to new patients.

Please advise.

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12:31 pm EST
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Aspen Dental Satisfactory work

Hey when is your Aspen Dental to have some work done I asked him do you guarantee your work because you're talking about a lot of work they said yes we guarantee 100% satisfaction which is not true they made me my temporary partial the top did not spit it was too big they try to make it fit he made it worse it would make me bite my tongue are the side of my mouth I decided to go elsewhere to finish up my dental work I had another $5, 000 worth of work to be done they call me to make an appointment I told them I wasn't interested I was going somewhere else that was unhappy with their work in the fact that they didn't stand behind they're working on a percent they said we do guaranteed Temporaries I said how can you not when it didn't fit from the word go it's not like it was three weeks or a month down the road this was from the first day I told him I was going elsewhere the manager called me and said come in and finish up your work we will give you credit for your Temporaries I said okay I went in and I had three crowns done and my permanent top and bottom Bridges when I went to pick him up they told me that I owe them $700 I said no my insurance company is going to pay $5 05 on each one and I've got a credit temporary and I still have money on my account he said you have money on your account enough to cover the bottom or the top we can't give you post I said that's crazy where is the manager I was told you she was on vacation I said mama she be back they said the following week I said I'll come back I called up to see if the manager was back and they said that she had been transferred I said let me talk to the new manager the new manager informed me that they do not stand behind your work on temporary even though they didn't from the beginning I said so you guys lied to me to get me come in and finish up to work I see you also your filing a claim wrong my insurance company that you found his immediate which is wrong with it should be a flipper which is a different code is closed but it's not the right post I'm talking to the manager and the owner comes out and says you need to leave that's the way we saw it and we're not changing it now lease could not believe I'll call the complaint department and got no response whatsoever from the supervisor but once said she would look into it nothing has changed now I'm going to have to file small claims court and waste my time to get this situation taken care of I'm a member of we service Veterans United going to see if I can get him involved because this is totally dishonest.

Desired outcome: Like a situation taken care of insurance company would take care of the bill if it's filed correctly and they should give me the credit for the partial but I'm going to have to go to small claims court to get that I know

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8:17 am EST
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Aspen Dental Visalign liners service at Athens, Alabama office

Went to Athens Alabama office for consultation December 2019. Received Information and a promise to straighten teeth and close gap in front teeth. Started liners in January 2020. March 2020 the office was closed due to Covid. They opened back up fall 2020. Went back to office December 2020, because my bite was severely off and teeth was severely crooked. Pain and could not chew food properly, because my bite was off. They said they will fix the problem and order a new set of liners. I already paid over $4, 000.00 dollars for ligners that did not fix my teeth. They told me that they will call me when my liners come in. I called in January, February and March of 2021. Each time they had not received the ligners. They never once called me. I was in severe pain and my bite was getting worse. I went to another dentist to try to get some relief and fix my teeth. I had to pay over $4, 000.00 to get more ligners to repair my teeth. I am now getting treatment. I have not heard from Aspen Dental concerning my ligners. They did not do what they was supposed to do. They misled me and never called me back.

Desired outcome: I would like to join Class action lawsuit against Aspen Dental.

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Update by Evelyn Rawls
Dec 25, 2021 8:21 am EST

Please add me the Class action suit. My name is Evelyn Rawls. Telephone number is [protected] Email address is rawls.eve@gmail.com. Thank you

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About Aspen Dental

Screenshot Aspen Dental
Aspen Dental is a leading dental care provider in the United States, with over 850 locations across 42 states. The company was founded in 1964 and has since grown to become one of the largest and most trusted dental care providers in the country.

Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.

One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.

In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.

Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

Overview of Aspen Dental complaint handling

Aspen Dental reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Don't get Scammed! was posted on Oct 19, 2024. The latest complaint Reimbursement back on my credit card was resolved on May 24, 2023. Aspen Dental has an average consumer rating of 2 stars from 1661 reviews. Aspen Dental has resolved 210 complaints.
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  1. Aspen Dental Contacts

  2. Aspen Dental phone numbers
    +1 (888) 809-5582
    +1 (888) 809-5582
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    +1 (800) 277-3367
    +1 (800) 277-3367
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    +1 (312) 399-9779
    +1 (312) 399-9779
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    Professional Services
    +1 (406) 489-3290
    +1 (406) 489-3290
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    Territory Manager
    +1 (315) 350-8795
    +1 (315) 350-8795
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    Public Safety
    +1 (315) 569-0948
    +1 (315) 569-0948
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    Clinical Director
    (844) 789-0592
    (844) 789-0592
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    (844) 559-0703
    (844) 559-0703
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    (877) 750-1135
    (877) 750-1135
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  3. Aspen Dental emails
  4. Aspen Dental address
    728 Stillwater Ave., Bangor, Texas, 4401, United States
  5. Aspen Dental social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 19, 2024
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