Aspen Dental’s earns a 1.5-star rating from 1662 reviews, showing that the majority of patients are dissatisfied with dental care.
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Local provider harassment and breach of contract
I received services from Aspen Dental and had a lower denture made a few years ago and paid my contracted cost off completely and then some and this left me with a 7-year warranty on my denture. Recently, my denture broke and I went to an Aspen dental in the new state in which I had moved to try to get it repaired or replaced under warranty. When I brought...
The treatment of my disabled elderly wife.
On wednesday 15 of november around 10:00 am. My disabled elderly wife went to aspen dental, located at 429 south columbia ave suite b, rincon georgia. To fill out some paperwork for the office manager. Once she arrived the manager took her to her office and proceeded to become very rude and aggressive! She told my wife that she was doing her a favor by...
Read full review of Aspen DentalFluoride treatment
October 31, 2023 I went to the Defiance Ohio Aspen Dental office for a teeth cleaning appointment. I always decline the optional fluoride treatment because it is not covered by my insurance. This visit the dental hygienist put it in her notes that the fluoride treatment was administered to me. I had declined it and it was not administered to me. They had kept me waiting for 20 minutes in the waiting room and rushed me through the cleaning. I would know if a fluoride treatment had been performed. I am now being billed for the treatment that I declined and did not receive. Now I am wondering who they gave this treatment to that I am being billed for. I called the office to discuss this and they refused to take it off my bill. What Aspen Dental is doing is unethical and unprofessional.
Claimed loss: $46.
Desired outcome: I want the charge taken off my bill and the public aware of this scam they are perpetrating.
Tooth pain as result of negligent filling procedure
This is a follow up from my original complaint titled, Mouth Pain. Peter Schuler: I submitted a complaint a week ago and I haven't received a response.I met with the dentist Patel at the clinic and I tried to explain what happened with dentist Koolick during the filling.She took a new Xray which showed that the drilling and the filling did hit the nerve...
Read full review of Aspen DentalDental care
On my first visit to Aspen Dental (Rome NY) for a dental problem they took about (20) x-rays at $18.00 each, okay, understandable... But, less then (21) days later I had an appointment for a teeth cleaning. At the appointment I couldn't believe it when the said they needed a "new" set of x-rays (20) just for a teeth cleaning and exam and they didn't even...
Read full review of Aspen DentalCleaning 10-5 and 10-13-2022
Those two bills were submitted to my Medicare Insurance Aetna and were denied because the person who performed the cleaning was not registered in the Network for that particular branch (Aspen Dental in Dania). According with the Fee Schedule from Aetna, the service render on 10-5 and 10-13 were in the approved CPT codes and my co-payment was $0.00, but I...
Dental filling negligence by dentist Ben Koolick at the Metro Center clinic in Phoenix.
On October 4th, I went to the Aspen Dental clinic 2827 Peoria avenue and the dentist Ben Koolick he did 2 fillings on my lower left and the next day he did one filling on my lower right. Dentist used dirty gloves for the procedure: Before the procedure, took my phone with his gloves and then put it on the table. I asked him to change his gloves because the...
Read full review of Aspen DentalPoorly installation of dentures
Dennis Hiller, service date. started 09/28/2022 ... My extraction was good and no problem with staff. New plates wobble. Surgical Placement of Implants Body (2) were to close together, causing teethe too not probably fit. Dentures top and bottom are not correct (i first set of upper were crocked). I'm requested a refund for Body Implants and Denture...
Read full review of Aspen DentalLexington SC Aspen dental practice. Supposed to provide service and products with customer satisfaction. .
Do not go here. Aspen Lexington SC. See above comments. Terrible customer service and no words can say enough about it. Huge mistake for stepping in this Aspen practice located in Lexington SC. June 2023 broke a crown made a appointment for replacement crown. They put temporary on it lasted 3 days. Go back in another temporary it lasted 4 days. Go back in...
Read full review of Aspen DentalPayment
I received a upper and lower denture from Aspen Dental of West Burlington on August 18 2023. I paid CASH PAYMENT OF $2000 on July 24th and the remaining balance, which was $1538, on August 18th 2023. Conveniently, my insurance provider, Delta Dental, sent payment on August 18th 2023. I requested to be reimbursed my cash payment of $3538 at the beginning of...
Partial denture
it started april of 2022 had three teeth pulled decided to have a partial denture made. my insurance would only pay for a small portion went with genesis credit to pay for the rest after 2 measurments and 2 fittings neither fitting was able to get the partial to fit. I went in july for a cleaning they filled a cavity Dentist asked how my partial was fitting...
Read full review of Aspen DentalReimbursement for money owed
It started when I had a night guard made, first of all they said, they had to send it over seas. I waited 4 months asking where it was. Finally I demanded it be made in the USA. Now they charged my insurance company and
myself. Well long story short, I went back for a cleaning, this is when I found out they owed me money. Now the money they owed me was more then what they charged the Insurance Company.
Customer service
On 10/12/23 I had an appointment with Aspen Dental in Lake City, FL The Dr. and the young ladies that assisted him, especially Asley she talked to that made me feel comfortable. On 10/16/23 I had some problems with swelling, I call the emergency # and were told they would contact the Dr. I call the dentist office to see if the Dr. had sent a prescription...
Read full review of Aspen DentalDebra nocera
I’m not happy with my upper denture the the doctor at Aspen Dental was nice but made me very uncomfortable nervous. I had to go somewhere else because I don’t think he wanted to put finish my denture so I’m going somewhere else it’s in the process they’re fixing my implant that came out and the upper denture they have to replace because they say it...
Read full review of Aspen DentalAspen dental denture is horrible
In March of 2022 I had my top teeth removed and a temporary denture placed in my mouth. I got the permanent denture in September 2022. It is horrible. I can't talk right and it is very uncomfortable. I went back several times to see if it could be adjusted. I was lucky to get 5 to 10 minutes with a different person each time. They would do something to the...
Read full review of Aspen DentalAspen dental/ dental care
I was informed that if I pay half of my total upfront that it will cover cleaning, few extractions and temporary top denture . So paid1.862.75 to receive the care got my cleaning scheduled to go back 10/9/23 at 2pm. Im called to front desk and the clerk told Mr I had to pay another 1,000 for me to receive the care . I didn’t even receive what I already paid for . Im not paying another dime until I get what’s owed to me . Im really upset. Very misleading on y’all’s end from shy I was told n very beginning I did my part I paid 1,862.75 up front I trusted y’all with everything . But im seriously diapointed mislead and never received the dental work so I need my 1,862.75 back today.
Desired outcome: Need and want my $1,862.75 back today if there’s a problem either this I have my lawyer in stand by
Xray Tech stopped xrays saying they didn't have time for me.
All I had asked for was to get my broken tooth pulled. I had made an appointment on 5/10 but when I went in was told they had double booked appointments and rescheduled mine for today. (10/11/2023) They may have called to let me know instead of letting me come in. During the xrays the Tech took off the safety vest before telling me I required a full exam and they didn't have time to work on me today. I didn't get to see the Dentist to ask how much time he needed to pull a tooth.
Desired outcome: Techs authority to stop xrays telling a patient they require a full exam we don't have time to work on you. Lawyer willing to take punitive action on percentage bases.
Given wrong color dentures
On September 18 went into the Tucker Ga. office to recieve my final bottom dentures they were place into my mouth they felt good. On previous visits I had problems with the dentures they made fitting correctly. They made a new bottom denture. Upon arriving at home, I looked in the mirror I notice the bottom dentures were purple in color. My top denture is pink. Whoever the technician that made the bottom denture must have looked at my dental chart and saw I was a Black American and took for granted that all black Americans have dark gums. When I returned to the Aspen Dental office on September 19 and spoke with the office manager, she informed me they would have to remake a new set of bottom dentures and they were not going to do that nor refund my credit card charge payment already made.
Desired outcome: refund payments already made $ 900 or send me to another Aspen Dental office and have them make a new set of bottom dentures that are the correct color.
Money back guarantee for ill fitting dentures
I still have not recieved my refund giving me the runaround not a happy camper Had two new dentures made they adjusted them still not fitting right they gaurantee your money back asof april and still no results 2300.00 dollars is too much money at my age of 89 to throw away please help me I have been in contact several times they tell me its coming still waiting what do I do next but get my lawyer and bbb involved?
Read full review of Aspen DentalAspen Dental Savings Plan
Signed up for Aspen Dental Savings Plan 8/30 for $39 + $20 for dependant.
Called to make an appointment; staff would not schedule appointments we requested.
Called to cancel Aspen Dental Savings Plan; Told us our accounts could not be found because we had just signed up..told us to call back in a few days.
Called again 9/12/2023 and spoke to a man who gave us his email address: miroslav.[protected]@aspendental.com. He again told us our accounts did not exist. We sent him a screen-shot of our accounts as we were able to see all of the account information. He said we would receive a call in 2-3 days..we did not receive that call. 9/12/2023 emailed a written request to cancel and refund.
10/3,10/4 and 10/5 have forwarded the 9/12 email, have sent screen-shots of 9/12 email; unable to be refunded even though your terms are 30 day full refund. We have provided written request after trying to cancel several times over the phone.
So extremely disappointed in this entire experience.
Desired outcome: Would greatly appreciate the guaranteed refund as no services were rendered and we Did Cancel well Within the 30 day timeframe per your policy and further provided proof of it.
Aspen Dental Reviews 0
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
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Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 64 64 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 4 4 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director(844) 789-0592(844) 789-0592Click up if you have successfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 789-0592 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number(844) 559-0703(844) 559-0703Click up if you have successfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 559-0703 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number(877) 750-1135(877) 750-1135Click up if you have successfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (877) 750-1135 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Aspen Dental contacts
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