Aspen Dental’s earns a 1.5-star rating from 1661 reviews, showing that the majority of patients are dissatisfied with dental care.
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Dentist
A couple of months back I was having some issues with a tooth and also bumps on my gums. The dentist was in a hurry to leave the room and was of no help when I was asking questions. The biggest issue is when he was pulling one of my teeth he hit the one next to it with one of his tools which I know know cracked the tooth. Didn’t say anything knowing I’d be...
Read full review of Aspen DentalAspen Dental Slidell, Louisiana
I’m a former patient at Aspen Dental Slidell, Louisiana. When I began treatment, I explained that I have other serious medical conditions and that I live in Bay Saint Louis, MS. I have had to cancel two appointments due to traffic back up while the Pearl River Bridge only had one lane open from a bad traffic accident. I called to inform Aspen Dental that I...
Read full review of Aspen DentalBilling for dental
In October 2022, I had my first appointment with Aspen Dental. During this visit, all of my information was gathered, including my insurance. When I returned for my next visit in April 2023, the business was "closed" because they "lost access to all patient information." Fast forward to June when my appointment was rescheduled. The office again gathered my...
Read full review of Aspen DentalUpper and lower dentures
I saw a dentist at Aspen Dental on 10/6/23 for a full set of dentures. Impressions were made and I was to return in 1 week. The appointment was cancelled because dentist was sick and rescheduled for 2 weeks. That appointment was cancelled because a dentist was not available and I was rescheduled again for 2 weeks. I finally got the dentures after...
Read full review of Aspen DentalBad service
I have braces and am going through the process of getting an implant. I am at the point of getting a temporary crown put on my implant. I had the implant uncovered and got a healing cap on at a periodontist office and then called Aspen in Fort Gratiot Michigan to set up to have the temporary crown done. I have been with this office for about 14 years and am...
Read full review of Aspen DentalPaid for permanent partial and only received the temporary
Went to Aspen dental in 2020. Paid for a temporary and permanent partial. I received a notification that my permanent was in after a few months. I went in to get my permanent and they stated that they failed to notate that I was to receive the permanent even though the records showed the amount paid was for the same amount that it costs for the permanent including what I already had done at the time. They even agreed that amount paid was how much it would cost. However, they said since it wasn't on the records to receive the permanent (although paid for) and they had the permanent in that was ordered that they would not let me get it. My father paid for it 100% that day has since passed away and he had to be the one to contest the issue. This is so wrong on so many levels.
Claimed loss: Between $600 to $800
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dentures too big
I went to Aspen to have a tooth fixed. They talked me into having all bottom teeth pulled and have dentures. The dentures never fit. They said the swelling of teeth pulled would go down and dentures would fit better. Never happened. Aspen charged me $10,000.00 for dentures that I have never worn. I called and called and it went to voice mail. They did bone...
Read full review of Aspen DentalAspen dental healthcare finance
Let's put it short an to the point., went there got a loan thru there healthcare finance partner, it was a 2 yr loan $100 a month. In feb this year. I missed a few payments but they charged my account my account 2 times or more each month $20 $25 $98.99 each time they took the money out of my account they did it more, I called they told me the $25 an $20...
Dental
I have spent thousands of dollars in the past with this company and on, 12/5/23 got a quote to remove a cracked tooth and have a tooth added to my bottom plate all while having two dental insurance plans. So today I called to make an appointment to proceed and I was told I would have to pay 50% of the quoted cost of $1,856.00. I never paid ahead in the past...
Read full review of Aspen DentalMy dental work.
On June 5, 2023 I went to Aspen Dental because I need to have a tooth pulled, only one tooth. I had x-rays done of my mouth and teeth. I was told by the dentist that I had cavities under all my crowns and the way to fix that would be to pull my teeth and have dentures made. I didn’t asked to see the x-rays or anything. I took the dentist at her word. I had...
Read full review of Aspen DentalPoor sanitary practices
Aspen Dental in North Myrtle Beach, S.C. provided no relief after contracting thrush through there office. I had 4 fillings and an extraction done there and developed thrush about 6 to 8 days later. I followed there instructions for all post op care. Called there office for a follow up visit and have this treated. They wouldn't see me for 3 weeks and when I...
Read full review of Aspen DentalDentures
Dear Sirs: To make this short, I'm not paying any more and demand your guarantee policy. If a patient is not satisfied with the total results of denture's overall. I have never been satisfied with any of the procedure's, especially the dentures I had Aspen Dental. I had the at least 6-8 adjustments over the last year. They are still hard to wear without...
Read full review of Aspen DentalUpper denture
I have tried for 3 months to get an upper denture from the Fort Dodge Aspen dental. What I have is a $1325.00 dollar denture that doesn't and will never fit setting in a dish of water in my bathroom! From late August until November 22. I made many trips over there twice a week except when they had equipment problems I told them from the beginning that the...
Read full review of Aspen DentalDeep clean and a root canal on one tooth and a bridge
To whom it may concern, 12/4/23 9:45No star for them from me,. It is shame that this company would even start a bussiness in our lil old town of Okeechobee, Florida like they are starting out, I called Aspen Dental and they got me right in and Said they did take my insurance, Humana, my appointment was at 9:45, and I got out at round 12:30, but I was very...
Read full review of Aspen DentalI pay for a services in full with Aspen Dental on Main Street In Suffolk, VA
Account #[protected]- March 28,2023 I contracted AspenDental for dental work over a period of time. I just received a pass due bill for a cleaning. I was not informed that this cleaning was not included in the in the contact. At the time of the service I was not given a bill nor asked for any money. So I assumed that this was included in the contract. It was only after I called an questioned the office if there would be a charge for up coming appoinment and found that I would be charged did I receive a bill.
Not informing me that there would be a charge was unfair.
Claimed loss: $458.60
Desired outcome: I do feel I was misled by omission and feel like I should not have to pay this bill. This bill is extremely high and I am on a fixed income so I will have to set up a payment plan of $50.00 a month.
Dentures
My first experience with getting new dentures was 2014. In 2021, my lower teeth needed to be extracted and one of my remaining teeth is above the lower denture, which then caused my upper denture to crack. In September 2022, I got a new upper denture and since then, every two months my upper denture has cracked and broke in half in the same spot. I have...
Read full review of Aspen DentalThe performed bad dental work at Aspen Dental and not willing to repair the problems and pain they have created
Aspen Dental performed a badly done Root Canal and Crown on my molar in December 2022. The temporary crown broke and was replaced because the initial work was not done correctly. Then the final crown arrived and it was put in place after several tries. The freshly new doctor was not very experienced. My tooth that was supposed to be fixed and resolved for...
Read full review of Aspen DentalRestorative dental treatment
I had a consult with Aspen at their Charlotte, NC location back in October 2023. I was given an itemized treatment plan and I then decided to an alternate treatment plan (snap-in dentures v. implanted dentures). I was NEVER contacted again. They then had no nothing to do with me and was ignored. Obviously, I did not proceed with their treatment plan. The...
Read full review of Aspen DentalLoan department.
Long story short I was approved for loan I did not accept it bc it wouldn't cover what I needed done. After a few weeks I started getting phone calls emails saying I needed to make a loan pmt. I told them I did not get loan but still they called daily. I deal with depression and anxiety due to this happening to me letters came daily. I moved to bessimer...
Read full review of Aspen DentalLocal provider harassment and breach of contract
I received services from Aspen Dental and had a lower denture made a few years ago and paid my contracted cost off completely and then some and this left me with a 7-year warranty on my denture. Recently, my denture broke and I went to an Aspen dental in the new state in which I had moved to try to get it repaired or replaced under warranty. When I brought...
Aspen Dental Reviews 0
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
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Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 64 64 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 4 4 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director(844) 789-0592(844) 789-0592Click up if you have successfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 789-0592 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number(844) 559-0703(844) 559-0703Click up if you have successfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 559-0703 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number(877) 750-1135(877) 750-1135Click up if you have successfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (877) 750-1135 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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