Aspen Dental
Reviews and Complaints

I actually thought I'd finally found a dentist that would provide good & affordable svc. I received neither. At the beginning the 1st female staff ( don't remember her name, but was blond, slim and had a very bubbly personality). She whitened my teeth. No problem; i was very satisfied. However, the 1st issue i encountered was when i was provided a temporary crown & given a sch'd appt to return to have the permanent crown inserted; however, was instructed to come in if the temporary crown comes out, at which someone would be able to reinsert or insert the permanent crown if it has arrived. Well the temporary crown popped out while I was eating so I quickly telephoned & was told NP just stop by when you can and one of the staff can reset the temporary crown or put in your permanent if we have received it.
Well I decided to stop by during my lunch break, as I was working from home. To make a long story short, although my permanent crown had arrived, my temporary crown was reinserted, and when I asked why my permanent crown is not being inserted, this unprofessional female staff without any office or social skills; let alone office etiquettes told me "we're about to go to lunch". Really? Never was I ever told that the entire office takes lunch together at the same time as I have never experienced a medical facility with entire staff going on lunch. Usually if you're a first time patient you're given the office hours of operation & informed that no one would be available during such & such time, due to lunch. I get that & would not have had any problem with that; had that information was conveyed to me; but it was not. 2nd encounter happened surrounding
My appt that was sch'd at 8 AM on a Monday (when im off) thus, my appt was then later changed w/o my knowledge to 10 am. Never did anyone call me to ask if that would be OK that they changed my appointment. So no, I was not OK with my appointment being changed & w/o my knowledge. 3rd & 4th encounter broke the camels back. I arrived to my appt "2" minutes late and when I approach the desk there was a new employee sitting at the front desk on the phone; I stood there & waited patiently until she completed her phone call
(I had no problem standing & waiting); but, instead of her asking the caller can she place them on hold so that she can check in a patient that just walked in; she did neither, instead she looked at me with a very disgusted face w/ an attitude asking me "can I help you"? I said yes, I have a 8 o'clock appt & before I could even give her my name she asked (with an attitude) what is your name? I gave her my name; then she said "ok you can have a seat ill check you in". Meanwhile she's still on the phone. So i basically didn't get call back to be seen until a little after 8:30. I don't know who on the other end of the telephone call had upset her, but I really felt as if she was projecting that onto me at that time. Finally, the prices are "NOT" affordable. They make you believe it is because they offer carecredit & other options. Either way the bill still has to be paid.
Overall the hygienist that manages the grand prairie texas hwy 161 location was awesome; unfortunately the staff; especially the Africa American new employee
Staff at the front desk needs office etiquette and customer service training if they're wanting to work with the public or else they need to find another hobby.

I started going to Aspen Dental about a year ago and at first, everything seemed to be going well. I needed new dentures and they offered me several different options, with the lowest cost being the first and the third being the highest and supposed to be the best quality. Of course, I chose the third option, which carried a 7-year warranty and paid close to $2000 out of pocket after insurance.

After receiving my finished dentures, I went back seven times because the bite wasn't matching up and the dentist was hurting my mouth. Each time they did a little filing here and there, but it didn't correct the problem. Eventually, I just stopped going. A year later, while I was babysitting, my front tooth fell out. I wasn't eating or doing anything when I noticed something in my mouth. It was the tooth!

I called Aspen Dental and told them that I had a warranty and that it had only been a year. They got me in right away and told me that they would have to examine me to see if the repair was their fault or mine. To see if it would be covered under warranty, I went in and when I got to the desk, they had me sign a paper telling me to charge me my co-pay for the exam. I went back in the room and handed the dentist a baggy containing the loose tooth and my top dentures. She took it back and I heard her speak to the lab tech, asking if the lab could fix the problem. The lab tech said they could and told me to come back in an hour and a half to pick up my teeth.

I left the office and when I returned, I asked them if my insurance was billed for an exam. They said yes, because the repair wasn't my fault and it was a bundled warranty, so I wouldn't have to pay for the repair, but I had to pay for the exam. I said, "Who examined me?" They said the doctor had to examine the teeth to see if they were fixable. I said, "No, the doctor didn't examine the teeth. The dental tech took the teeth back to the lab tech and asked the lab tech if they could fix them. Nobody examined me or anything else." They got really offended and said it was their policy and that basically, they weren't trying to hear any other things. The exam was billed to my insurance and it took out of the yearly allowance maximum loans that the dentist costs. So, I don't understand why I would be getting charged for an exam when the warranty covers the mistake in the teeth caused by you.

I then called back up to Aspen Dental and asked them if the warranty was on the teeth or if it was only through their facility. They said the warranty is only through them, so to get anything done on my dentures, I have to go there. The warranty is 7 years when I was told in the beginning it was 10 years. They are insurance scammers.

They then connected me to the finance lady or a manager, whatever, who stated that there was nothing that I could basically think could be done about it. That's their policy and that was that. So, I ended up being charged for an exam when I was never examined, and the damage to the teeth was their mistake from the glue. Now, if I want work done on my dentures, I have to go there. I should have known when they gave me a root canal and charged me, then three weeks later, when the tooth had to be pulled because it was too close to the nerve, they charged me for that too when I, in the beginning, told them just to pull the tooth. They are horrible, money-hungry thieves.

I gotta say, these review sites need to allow for ZERO or NEGATIVE stars! I've been a patient at Aspen Dental on Main Street in Suffolk, VA for about 2 years now. Dr. Turkewitz, the owner/operator, was the one who took care of me when I needed to have my last 4 upper teeth removed due to my moderate osteo dentia imperfecta. I had always tried to save my teeth, but it was all for naught. Dr. Turkewitz was fantastic and my healing and final dentures were made in a great time frame. However, I don't feel like I got the best denture that I paid for. It's been almost a year now and it STILL feels foreign and fits POORLY.

Just recently, I called the office on 01/05/2022 in MASSIVE pain from a loose and infected tooth. I was literally IN TEARS. But guess what? They told me I couldn't be seen until 1 PM on 01/13/2022. When I finally got there, I was made to PRE-PAY $118.00 in cash for the visit. I was taken back about 15 minutes after I arrived and explained to the tech what my issue was. I showed her the tooth, showed her how loose it was, and how aggravated the gum around it was. She took some X-Rays and said "Oh, I see the problem. It's the 2 back molars here, they're infected". Um, EXCUSE ME? No. And here's why: Teeth 18 & 19 were root canaled OVER 2 DECADES AGO - the fillings for those teeth fell out 8 & 5 years ago, respectively. They have never caused any pain or issues, tooth 20 was the problem.

Then, in walks the doctor, a Dr. Young, and she proceeds to tell me the same thing Leslie did. I argued with her. She then tells me that she's going to put me on anti-biotics and I'll have to come back in a few days for the extractions. What? I have NEVER had to be treated with anti-biotics BEFORE AN EXTRACTION. But whatever... she's the professional, right? At check-out, I was informed that I would have to pre-pay for my next appointment...$654.00! Whatever... I was in pain.

While not denying that those 2 teeth needed to come out EVENTUALLY since I'll be getting lower dentures in the not too distant future, they didn't necessarily need to come out NOW. As long as she was going to pull the tooth that was causing me pain, I was willing to do it all at once. So I went back, AGAIN, 01/18/2022 for the extractions. When it was all said and done, she ONLY pulled 18 & 19, didn't touch 20, and then REFUSED to give me an RX for pain meds. She assured me that the pain would be gone. 7 hours later, once the novacaine was completely worn off, guess what? Still had the pain! In the tooth that I said it was!

I emailed their office and corporate that night. I got a phone call from them on 01/19/2022 apologizing that I was in pain and wanted to know what they could do. I told them that Dr. Young should have listened to her patient and pulled the correct tooth, that this was not my 1st rodeo with dental issues. After a short hold, I was informed that "Dr. Young can fit you in to her schedule next week to look at it". Really? I just paid these people almost $800 IN CASH and was STILL in pain and was being told I had to wait! I told them I was going to call a REAL DENTIST and I wanted my money back.

I ended up calling Dr. Demsko in Windsor, VA, was seen today, had the problem tooth removed and now my pain is gone. I have left MULTIPLE messages for both the Office and Corporate in regards to wanting my money back and have heard NOTHING. These people truthfully are scam artists and HORRIBLE at patient care. I wish I would have seen all of this info regarding their shady history before I ever went there the 1st time. All together, I have spent just over $5,000.00 with them, have a denture that is poor quality and fits horribly and was treated like S&>T during my last ordeal with them.

Honestly, Aspen Dental needs to be shut down. Corporations have NO business being in charge of Medical Care.

I recently visited Aspen Dental located at 2511 S. Orange Ave, Orlando, FL for a general maintenance cleaning. I have Cigna dental insurance and was asked to pay $107 upfront before being called into the hygienist's office. Upon entering, I noticed that the hygienist was playing music and not concentrating on her job. I politely asked if she was allowed to play music and she responded by saying that they can do whatever they want at Aspen Dental. I requested that she turn off the music as I expected a thorough cleaning job for the amount I paid with my insurance covering the majority.

The hygienist completed the cleaning job in less than 20 minutes, which I felt was not done properly. I requested that a dentist check her work, but she claimed that she did not need a dentist to check her work. After waiting for around 10 minutes, the dentist arrived and claimed that the hygienist had done an amazing cleaning job without even checking my teeth. I felt cheated and requested to speak with their supervisor.

The office manager listened to my concerns but refused to return my money as the payment had already been processed. I also requested my dental records and x-ray, but they refused to give them to me until I completed a form and waited for 20 business days. I felt that the entire office was behaving in an allegedly cheating way and charged me 3 or 4 times more than any other dental offices I have visited.

I strongly believe that Aspen Dental hires unprofessional staff, including the hygienist and the fake dentist who made a false claim without even checking my teeth. I question which dental program the dentist graduated from and feel that she has no dentist moral value at all. The hygienist also needs a lot of training for her manners, attitude, and job. I strongly request that their supervisor checks whether they have really graduated from a dental service program.

In conclusion, I would not recommend Aspen Dental to anyone as they charge exorbitant fees for a very general cleaning job and hire unprofessional staff. I feel cheated and frustrated with their services and would never return to this office for any dental cleaning later on.

After 8 months I received a bill from Defiance Ohio. I called them and they said they are not responsible for billing. I have called every number I can find about Aspen and was on hold till my arm fell asleep. So here I go again Earlier this week 2/25 I received a bill for services that were for 6/2/2023. This is the first I had heard of it. Aspen is always good about doing things without my knowledge or permission. This must of been one of those things so bill me 8 months later and expect to pay.

Location; 4131 Fort Campbell Blvd, Hopkinsville , KY 42240 pH# [protected] OPT 2.

On 01/17/2024 I spoke with Mrs. Taylor McLaughlin Finance manager at the office. She informed me that the schedule extraction with Dr Crist can not proceed until i pay up front $1700.00 . I empty my savings account and gave her cash money of the full amount. I ask for a receipt and never received one. I had the dental procedure done that evening . My dental insurance with Humanna informed me by phone that they sent the clinic two checks $135. and $270. for 3 extractions done by Dr. Crist up to 2/5/2024. I told this to Humanna representative on 02/16/2024 that afternoon. The representative stated possibly looks suspicious and i need to get in contact with Aspen corporate authorities ASAP.

I have never seen a office that is so messed up as this one, I called and made an appointment for a filling that fell out just a simple surface filling, I was given an appointment for 3 weeks later, when I got there they had me down for an emergency visit and was going to take exrays to find where the abcess was, I told them I did not have an abcess only needed a surface filling replaced and they told me I would have to come back April the first for filling, this is the most incompetent thing I have ever heard, by then the tooth will probably be bad and need extracted, never did see the dentist. I love Dr, Graham but the office people are so incompetent. If this tooth rots in the next 7 weeks I will be talking to an lawyer. Crazy!

on 06/27/2023 i went to aspen dental nokomis fl for dentures they quoted 9926 ins dicount 4280 ins payment 1484 opened me a care credit account & ccharged 4161.25 i have claims from my insurance co united healthcare/solstice showingb they paid a lot more than 1484 they[ins co] told me aspen dental is under contract with them my total chargesn should be 2036 not 4161 also they paid over 3000 total apen dental only shows 1484 i got dates claim # check # amounts aspen says its not gone thru there system payemnts are from july aug sept 2023 last one is 12/21 for 1070 which i got no credit for the old office manager tim printed me a ledger showing 850 credit before the 1070 now new office manager says its only 255 which is what they creidted me i am still owed 1781 credit the office manager tried to tell me they havent charged me yet but i've been making payments to care credit since 07/23 i want my credit

I had an appointment at Aspen Dental because I had pain in my mouth. The doctor knew his medical knowledge very well. (So, I can't complain about his knowledge of the medicine). But in the appointment, he said some things to me which I personally didn't like which suggested to me that he was someone whose background is/was Anti-Semitic. I object to that. I am a United States citizen. (by birth and by education). So, according to the law, he is not allowed to choose that way of treating me.