Aspen Dental
Reviews and Complaints

May 20 2019 had "free"appointment and established a treatment plan. High pressure techniques after a long and exhausting appointment used to set up an account. Was rushed thru this process and given a stack of paper and dismissed out the door. Got home and review the charges on the plan. Several added products and procedures that were not discussed. I called the next day to cancel that plan and confirm that no charges were made. My account balance was zero. I was told the transaction was cancelled...I have this recording on my phone. Went for a second appointment and signed new agreement for interest deferred account...Received billing on original account with interest. Paid the minimum in good faith that it would be corrected...called and was told a ticket was made. A credit was made to my account to correct the balance due but I'm being charged interest. Was informed today that they can not change this and that the second account I signed is not in the system. But yet they knew to credit the balance? So what happened to the second account?. Again all conversations have been recorded.

I am beyond furious. My 25 year old daughter had a blackout and fell face first into a granite counter knocking out her front tooth and breaking another one. It was a Saturday 7/13/19 and nothing in or around Berryville AR was open for emergency dental care. I called your toll free number to try to get to some help because I knew that there was a small window of time for her to save her tooth since it had been knocked with roots intact. Working for doctors for years I know that practices will see new patients in an emergency situation and this was definitely an emergency. The person that I spoke with said that she would have to put my daughter on the schedule and could give me a phone number so I could at least speak to a dentist on call so to get some kind of instruction to hold her over till she could be seen. I called and left a message. To my surprise and disbelief the next person I spoke to named Amanda told me that the dentist on call could not speak to us because she was not an established patient. What doesnt sound right about this? Your website clearly states that you have emergency care. No one at your call center even knows anything about dental. Going to the ER or urgent care is not an option due to the fact that they are not specialized in dental emergencies and they do not have an on call dentist. I checked! I spoke to multiple people with your call center and was denied speaking to a dentist. That it wasnt YOUR policy. Without being instructed properly she is going to lose the tooth and it is going to cost me $1145.00 to have a partial made because she cant afford such a costly expense. If I would have been given the option to speak to a doctor about her tooth it would have only needed to be bonded until it reattached. But since the crucial time frame had passed without proper instruction the tooth cannot be saved. I hold your company liable for this horrible incident that has happened to my daughter. I plan on sending this complaint to the Better Business Bureau because because this should of never happened. I plan on seeking legal counsel in regards to this matter and will also make this public on Yelp, Facebook, and all other public websites. We are a retired military family and Veteran administration will be notified so the retirees and their families know what happened to us and to prevent them from this kind of negligent care. I have the dental documentation along with the phone record to support this complaint. My daughter is completely devastated and all of this could of been avoided.

To whom it may concern,
I am sincerely disappointed in my entire experience with Aspen Dental over the last year. I have been a loyal patient for a few years until my recent horrible experience. It all started with a routine check-up where I came in with some minor tooth discomfort that I noted during my cleaning. An Xray was taken and it was determined that I would need a root canal and a crown. I went in for my root canal appointment in the fall of 2018. The dentist who was to do my root canal was rough and after drilling down so deep decided, he didn't want to do a root canal and was just going to do a very large filling. He said if I still experienced discomfort after this filling to call and he would do a root canal. He put in my temporary crown. I left there and that night and the following three nights had the WORST tooth pain in my life. I was up 24/7 in agony and could not figure out why. I tried calling the office multiple times and when I finally got a hold of someone and explained to her what had happened and tried to get in for a root canal, she proceeded to tell me the earliest they would get me in was in 3 weeks. I was livid.
Luckily, the pain subsided to a reasonable level. I was told my permanent crown would be ready in 3 weeks which put me at the end of November/beginning of December 2018 timeframe. I had already met my dental insurance deductible in 2018, so I was told I would definitely be able to get my permanent crown put on in 2018 so I could avoid paying my deductible twice. I had an appointment for the beginning of December 2018. They called and pushed my appointment to the middle of December 2018. Then, they called and rescheduled my appointment AGAIN for January 2019. I was very unhappy with this decision. When I went for my appointment in January to get my permanent crown on, an appointment that should have only taken 45 minutes MAX - took almost 4 hours. I went in, had my temporary popped off, and waited for the dentist for 1 hour. When the dentist came back he looked at my tooth and said I needed an x-ray and left again. 45 minutes after my X-ray was taken he finally cemented on my permanent crown. The crown was very high and my bite was significantly off. I told him this and he said OK and then left again. Another 40 minutes went by and he walked back and asked why I was still there. I told him my tooth needed sanded as my bite was high - he said OK and then left and completed a whole filling on someone else! At this point, I am fuming. What should have taken 45 minutes tops, I have been here for 4 hours - having to take a whole vacation day for work. When the whole thing was said and done, I just wanted to leave and stopped at the front desk to ask if I owed anything to which they said "No, you're all set."
As you can imagine, when I got a bill in the mail almost 4 months later for $164, I was shocked. I feel passionate that I should not have to pay this bill from my very negative experience. I originally was going to fight to get all of the money I paid for the crown back; however, I decided to let it go - until I got the bill
Let me know if someone would like to discuss this further to dispute the charges.

Kimberly J. Brown
C: [protected]
E: [protected]@gmail.com

A 75$ procedure is being charged as 135$ and the business. Went in for an extraction, got charged 252$ before getting seen. Was told the extraction was 135$. The dentist was overly aggressive while handling my tooth causing it to shatter. This, conveniently, added up the entirety of the 252$ charge I received prior to seeing any doctor or getting any x-rays done. I truly believe they charged their highest price for an extraction, and ensured that the quote would be fulfilled by shattering my tooth resulting in a surgical removal as opposed to a a simple extraction. I'm not sure if this is the path I should take to address this issue, but I feel the employees were focused on obtaining a price goal as opposed to offering competent and fair medical procedures.

I got my dentures from Aspen in 2016 never had a reline I made an appoint was talked into a two post snap in for bottom denture. Still dont fit they fall out. My appoint orginally was for a reline of both dentures. I left them there all day went back and got them there still too big and fall out. I've gotten no where with these people the doctor said a reline wont work I wore them nightly to bed this is false I never did I'm stuck with dentures that do not fit. Cant hardly eat and cannot go to a restaurant

I was a patient at Aspen Dental. I was told by their dentist that my teeth were rotten n recommended I get them all pulled. I am 56 yrs old, disabled n live on a tight budget.
So, per their recommend-ation, I got all of my teeth pulled. The dentures they made never fit my mouth n after terrible pain n suffering n being slapped numerous times while getting my teeth pulled, I am let with an $8, 000 bill.

I asked for a refund n the only money, I received was the $1, 200 they didn't use that I had borrowed. That money back to where I had borrowed it. I did not receive any amount of money for my refund.

So, I am left with dentures that are too big n don't fit that I have to keep putting adhesive in my mouth so they stay in so I can eat.
I am a brittle diabetic n have to eat to main my blood sugar control n be able to chew my food, which makes it very hard with loose dentures. I have developed an ulcer now n have to undergo a surgical procedure now.

I am very unhappy with my whole experience at Aspen Dental n would never recommend them to anyone else.

I also want my money back as I am now having to make payments on Dental Implants.

SUBMIT A COMPLAINT

Dental Services Aspen Dental Management Customer Service ruining my teeth, fraud
Aspen Dental / ruining my teeth, fraud
He Heidi Dimmen Jun 26, 2019
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Contact information:
AspendentalFargoNDAspendental.com
I went to Aspen Dental to get x-rays to see if I need fillings and I wanted a teeth cleaning after about 2hrs. After I got my x-rays done ect. The dentist proceeded to take me in the business office and said I needed a "deep cleaning" to reverse the damage of gingervitis (mind you my gums didn't bleed and we're not inflamed when I'd brush my teeth and floss) the dentist made it sound like I'd lose my teeth if I didn't get the "deep cleaning" aka tooth scaling and root planning. She never called it that. Scared I might lose my teeth I signed up for the deep cleaning. Payed two something out of pocket I don't have dental insurance only a discount card. I was told I also need three fillings, I went in for deep cleaning on April 11th the dental hygienist didn't tell me she was going to to Start scaling and root planning, she scraped every tooth (I'm missing 3 in the back and still need oral surgery to remove the roots, I was worried it was abcessed she said it was not) they made another appointment for me to come in in get fillings I had to cancel twice to too tooth pain from the "deep cleaning" my teeth all shifted after that procedure my front tooth chipped after they shifted and my teeth feel weak and now I have brown spots all over my teeth. They are sensitive to heat and cold(they weren't before I got the procedure done) they feel and look horrible after that was done. I paid $500 out of pocket on top of the $2 hundred something. I called Aspen and left two messages to arrange a meeting face to face with the dentist for a refund because my teeth are worse after that. They stuck a $130 electric toothbrush I told them I didn't need it and I had one already. They charged almost 200$ for explaining good dental hygiene? I learned that as a kid. I don't need someone to explain brushing twice a day flossing and mouthwash. The mouthwash they gave me might of been over a hundred and causes shallow breathing I had five panic attacks before I wondered if it was the mouth wash and a side effect is shallow breathing I didn't get a side effect list they just told me to use twice a day for two weeks. After I called and left two messages I waited a week. No call back. I went to Aspen with my mom on Monday June 24th they had us wait about 45min. The staff all kept coming out to look at my mom and I. The dentist hid in the back and had the office manager explain why I needed the procedure (she's not a dentist) she said they couldn't refund me. I told her my tooth is chipped and my teeth all shifted and feel horrible she said I don't know what to say about that. I told her it is going to cost me more money to get that fixed. And told her my gums didn't even bleed weren't inflamed and didn't bother me until i got that procedure done. And that it was unnecessary and they just wanted my money. I asked her why they made it sound like a cleaning? She admitted to my mom and I that's how they phrase it. I told her it was a money making tactic. And if they would of explained the procedure correctly instead of calling it a deep cleaning I wouldn't of had it done. All I wanted was a cleaning and to see if I needed fillings. We let them know we're calling the better business bureau ect. For fraud ect. I called them today to have them fax my x-rays to a good family dentist in town. The gal was very rude and said I needed to come and sign a release form at both dentists. She didn't sound happy I wanted my x-rays. I'm on SSDI and don't wanna have to pay for more x-rays. I only make 800$ a month. And paid them almost 800$. They refunded me the fourty dollars I paid part for the filling I haven't gotten yet do to tooth pain. My teeth throb and make this clicking noises. I'm beyond mad.

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Aspen Dental Management
1650 45th St S STE 108, Fargo, NDUnited States 58103
Customer Satisfaction Rating
1
Complaints 742
Pending 0
Resolved 6
1650 45th St S STE 108, Fargo, NDUnited States 58103
+1 701-526-4652
www.aspendental.com
7:30 AM - 12:30 PM
Dental Services
Recently Discussed Complaints
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I am complaining about a letter I received from aspen dental after 2 months of returning there ill fitting dentures
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I absolutely hate having to put my business out here, its embarrassing.
However, I came in with a broken flipper that was still being worn.
We were there only to purchase a new partial.
We made it very clear to the dentist we didn't want the orginal flipper touched until we were satisfied with the new partail.
MJ a staff member quickly asked to see the broken flipper. I handed it over. She says "oh this is so easy to fix." I said, oh no I don't want this to be fixed today, as we started walking to the front desk she said "oh no let us fix it real quick so you can go eat.
( I don't eat with it) I refused, multiple times. She took off with my tooth saying all she has to do is add something to it.
I was in a panic. I was trying to tell my husband who was talking to Hanna. She took my tooth. I said, "they're going to mess it up."
I was so upset & didn't know what to do. Although I wanted to I couldn't just start yelling & enter their work space.
I wanted to wait until I had a finished fitted product.
It didn't make sense to have them fix my partail without knowing if Aspen could make an accurate new partail.
When they brought it back the fit was awful. I was so upset. MJ asked to see the roof of my mouth & tried acting as though she could see it fits, it didn't fit.
They insisted "it's ok we can fix it we just have to break it again." What!? Well I couldn't wear it out the door so I had to let them do that. They brought it back a second time. This time didn't fit either but I could wear it, they said we can fix it we will have to break it again. I said No!
The dentist could tell how unhappy I was & said we can fix it  to fit after we finish your other denture, Okay. Fine.
Now my partail that I did love (Even broken) is still messed up & because I'm terrified to let anyone touch it now my original flipper now scratches on the front of the tooth,   & the acrilic that was added isn't the same material (cheap).

Second, When I came in to get my tooth fitted we found out the original dentist had left that office. We we're very confused but went with it.
When I put in the partial there were large gaps on each side of the tooth, awful!
I said "no, I can't take this like this.'
MJ & the new dentist said it looks great ( fake happiness, like I'm a dog that can't see but only be happy because of their tone).
The new dentist said we can't fix that's just the way it is.
They both tried telling me it looked GREAT. said, "I'm not taking this."
They said ok but we will have to reschedule since the tech is not here.
When we went back I was told they would have to restart the mold it because the original mold broke. They did not redo the wax try in, just a top mold.
When they brought back the new tooth,
I told them it doesn't fit and I really don't like the gap in the front.
They talked me into taking it home and trying it out. On my way out, I was crying about how I did not like the partial, MJ said " at least it looks better than the gap that was already there". I was already insecure!
I cried everyday for more than a week.

Furthermore on the lighter side of this  unprofessional treatment
I was not told about my options on partials.
I was not told which package I would be receiving for 600$. I received the same quality of materials from aspen that I did from a competing denturist for $250
& received your so called classic pack for $400 from another competitor.

They took my money, $600, & tried doing the least amount of work that they could do then tried to pressure (bully)  me into taking whatever they had for me.
I want the promise Stated on your website Peace of Mind Promise
Your Aspen Dental practice will do everything possible to make sure you have the best experience possible. That means first-class dentists, a friendly, judgment-free staff, and a promise that they'll always do right by you. Still waiting.

the peace of mind promise money back guarentee was definately not done here.. the overall experience was not great i have dental anxiety as it is i felt the doctor was short with me. rude i went in wanting a service that after i went through the whole process was informed they didnt provide that service at this location and i said it wouldve been nice to know, the lady i talked to on the phone i told her exactly what i was wanting, she didnt inform me of this. i decided to go with the partial thinking they have a lab onsite surely this will be a good place to have it made. when i received the denture i wore it and it was in need of major adjustmjent had my mouth face so sore, i was letteraly in tears. when i called to tell them this was on a thursady they didnt fit mein, i had to wait until monday. we all know our smiles are important when i smiled with that partial in you could see where it clasped on in the front, the whole point is so that its not noticeable and you feel confident with your partial not only that the color didnt match my teeth so it really stood out and looked so fake. i have paid my bill and returned the partial. i asked about getting my money back and they said no. this is a money back guarentee says so right on the site. i had better work done at a generic dentist and i will never go to an aspen dental again or reccomend it to anyone. i would kindly ask you to refund my money on the partial. location 3901 bolger rd independence mo64055 [protected] s mael

I went to Aspen dental they told me I needed a crown I had cracked my tooth in half the doctor prepped my tooth took an impression sent it out they called me back told me the crown was ready I go back to the doctor prop my tooth is no longer there new doctor tries to put crown on and says there's no margin on the crown I am a dental lab technician by trade so the second doctor re-preps my tooth takes impression if you like weeks later I get called to come back I go back he places the tooth the crown never cleans in between might Never cleans in between my teeth so their cement between my teeth I go home the next day I brush my teeth and I can feel something in between my tooth which is putting pressure on me and my mouth it was the cement that was between my teeth so I take a crown floss or crown floss or not I'm sorry bridge floss or go in between I go to floss it pops my tooth off which in turn breaks my tooth in half so small that I cannot even get another crown put on extremely disappointed in this place I've called for a refund I still have not received one

I'm 48, disabled and my teeth took a turn for the worse a couple of years ago. I was unable to take care of them like I always had and made the mistake of going to Aspen. I went for a consult and was told I needed Dentures but now I'm wondering if I really do or if they made the decision based on me being desperate. After speaking with the dentist I was taken to the financial department and given a quote of what I would owe after my insurance paid. I came up with the money and waited on them to call so I could come in to pick the shade of the teeth before my dentures was made. But that didn't happen and when the date was set to come in for extraction I received a email moving the date and that was done 3 times, finally I just got fed up and just showed up at the office. I saw a tray with my name on it and asked to see the teeth, I was shocked to see what looked like baby teeth and most definitely not white but a dingy off white color. I was also told my insurance wouldn't cover the top dentures which was the Comfylite and without notifying me they dropped them to the next to last model. They knew this early on but was still going to extract my teeth and put those things in their place. I was shocked that they would do this! I placed my trust in them...and all along they were deceiving me. I know this is a rambling message but I was devastated to know I couldn't put those in my mouth so I still have decaying and missing teeth. I don't want them doing this to anyone else and not to sound over dramatic I have suffered emotional distress and embarrassment. I want to stop them because they are taking advantage of people that need help.

I believe Aspen dental lied to me and ripped me off I went in for a simple tooth extraction. The cost was $250 but they said I needed a tooth cleaning first which ended up being $2200. Because I was in a lot of pain I agreed to the tooth cleaning but was misinformed on the cost. My teeth are definitely not worth the alleged deep cleaning that they did they should've known less but they were just out to rip me off

As a previous employee of Aspen Dental, I have witnessed providers billing out to insurance companies for services that were never rendered and/or overdiagosing and overtreating patients on countless occasions. They will create an elaborate treatment plan in order to bill out for a moe expensive procedure than the one that was actually needed. Completely unethical and blatantly fraudulent!

After my experience up and down the line, would not use Aspen Dental if my life depended on it and will write as many reviews as I can find about the experience.
I am new to this area, Aspen just opened in Walgreens. Called and made appointment, provided insurance coverage at that time.
During the week of the appointment started getting "urgent that I respond" text messages. Called the number indicated. After going through an IVR menagerie, spoke with someone and explained bad text message and IVR experience. The person cold transferred me to the office. Whereby I explained same thing. Was told I had to confirm the appointment with the office, which I explained I had already done through previous text messages. Was told I had to provide insurance information to office, which I explained I had already done when I made the appointment. Women in the Palatka office explained I made reservation through call center and that information provided previously did not convey. Then asked me "are you going to give me the insurance information or not", rude. And told me she was sorry I am unhappy. That is NO apology. And I have good reason to be unhappy. If this is going to be the experience before I even get to an appointment, then forget it. Nor does it convey the problem between the reservation desk and your automated processes to the back office dentist. Fix your processes Aspen dental! I work in an industry with this type of technology day in and day out. This is the worst implementation I have ever seen. After the rudeness of whoever took my call in the office and the fact the information I am giving you will never reach corporate, I will find another dentist. And I will be submitting this same review and experience on as many sites as I can find. Shame on you Walgreen's to be associated with these people in the same building and advertising on their behalf.