Aspen Dental
Reviews and Complaints

640 W Karsch Blvd
Farmington, MO 63640
United States

On May 22 I had all of my upper teeth pulled and all but 5 pulled on bottom for dentures and partial. To start off I wanted all of my teeth pulled but they insisted that I keep 3 teeth to hold bottom plate in, said I would regret getting all pulled due to bottom dentures won't stay. Day of surgery they pulled all but 5 decided two of the teeth were ok! Dentist had to cut partial that was already made. He put 2 stitches in my gums .

A couple days after surgery I went back to get adjusted, educated Dentist that my upper left side of face was I. extreme pain he said it was common to feel such pain! A week passed and I had a knot on left side of face! Told him again that the pain on left side was extreme dentist reply was to give it time that there was probably little slivers of bone trying to work it's way out! Another week or to goes by and knot is not showing any signs of going down so once again I returned to him and explained the pain he replied it was nothing I did! Several more weeks in pain and still couldn't eat due to the misfit of dentures and severe pain in left upper jaw! I felt something hard in my gums so as the dentist had explained there could be lil slivers of teeth I got my tweezers and started to pull it out! I was in shock because this white mass came out of my gums! It was the lining they had put in my mouth right after getting them pulled ( have photo of it, I took the piece of hardened material straight to Aspen! I showed it to the office manager and she said what is that? I told her I would like to know as well! So I patiently waited for the dentist to see me! He came in and ask me what I needed I explained the incident to him and he said it was normal! Not believing this for a minute! I kept getting sick with bad headaches so I went to the er thinking what if there is more? The dr who seen me I explained and showed her the foreign body I had pulled out of my mouth! She wanted to know what it was I explained to her and she proceeded to tell me she wanted me to have a mri or ct to make sure that there wasn't anymore in my gums or anywhere else! I explained to her of the pain I was having and the headaches! This is all in medical records from er! Dr proceeded to tell me that my TMJ was causing a lot of the problem and that I needed dentures that properly fit. Next visit at dentist I explained what the dr had told me and he said I couldn't get a better fit due to the fact that it takes a year for them to heal!
I also complained everyone I was in there that I didn't care for the dentures he said I would like the permanent pair better!
In January I got it was finally time to get my permanent teeth! I got the upper dentures and I told the dentist that the teeth looked to big to me. He said they looked nice. I asked where my partial was and his reply was I didn't think you were getting the partial! Do I had to wait to get them! I got the partial several days later and told the dentist I was not happy because there was gaps between my real teeth and the partial, and gums of my partial were purple! I was on my lunch break from my job and didn't have time to argue told him I would be back to discuss what was my next option because I was dissatisfied with them! I made the appointment on my day off which was several weeks later when I went back it was a new dentist! I explained I wasn't happy at all that I really just wanted my money back! I told him the gums were discolored and he said after time they fade it hadn't been a month since I received them! He was telling me that he could make me happy patient but not that day he didn't have time he was booked up! I made yet another appointment and at this time he said he was going to fix the gaps so I said ok! He proceeded to tell dental assistant what to do! In meantime he went and seen other patients. He came back in and said let me take a look at them! He said I'm going to take them out, but wouldn't come out they were now cemented to my other teeth! He had to chisel the partial put away from my other teeth 15-30 minutes he ask assistant why she didn't take out already. I was very upset with this because he said it was done improper. So yet again still unhappy I made another two appointment to get the partial remade they had an excuse ever-time. A year has going by the medal on my partial broke. I called and told them I needed them fixed they proceed to tell me they are only guaranteed 6 months at time of purchase they told me upper was 7 and partial was two! They charged me 7000 dollars and I still can't eat with them in due to the discomfort!

I had $7, 600 worth of teeth work done my top teeth from canine to Canine where ground down and Cat each tooth was supposed to be root canaled before it was capped however that was never done I complained about the pain throughout the three months process due to not getting the root canal and instead of fixing it they pushed pain pills on me that I didn't want for 3 months in a row now anytime I ask for help they refuse me they don't accept her a complaint hi originally asked for dentures which would have cost me $5, 000 roughly however the dentist insisted that I just got the implants then ended up costing a total of $7, 900 and I paid $3, 600 out-of-pocket then received a bill a year later stating they've never been paid however I have check stubs from the bank as well as an insurance statement to prove for a fact otherwise on top of that the teeth that they installed have broke away my bottom teeth due to not being fitted correctly please help

In Nov 2018 I went to see about having lower dentures. I was given a quote of $399 for the lower dentures. I agreed and set up a time to do the work. 5 months later I get the bill and they are charging me $832 for the denture. When I asked about this I was told that the woman that gave me the quote should not have told me $399 and that I must be mistaken. I have paperwork that shows that was the quote that I was given and the office mgr just said that it was too bad and that I was responsible for $832. Unfortunately, Aspen Dental offices are independently owned and there is no corporate office to complain to. I may have to pay the $832 but you can be rest assured that anyone that I have a reason to tell about this will hear about the way that they do business. I am sure that filing a report like this is probably futile at best, at least I have said my peace

Bernie Zeitler--Got another bill for $$468. These items were on the first bill. Double billing is illegal and you need to delete this bill. Also believe your prices are way too high which you don't tell people until they get there and then are in pain and are shocked when the bill seems double what it should be. Account number for the duplicate bill is #[protected]. If we don't hear from you, then we will contact the appropriate boards as well as our attorney general here in our state of Michigan. You cannot bill for the same thing twice. Plus the x rays are supposed to be free so you can also take off the Charge for $82.00 as well.

Further it concerns me that there is encouragement to use care credit telling customers that it will be 'interest free'. If a customer get's it to help with paying extremely high amounts over time they discover that the plan they choose is not interest free but high interest.Resulting in making it even more un affordable and painful.

A year ago I gave Aspen Dental a great review on Google .But now I am not sure about Aspen ethics. I am a patient at Aspen Dental on South Robert Street in West St. Paul, MN. I first had my upper denture replaced and said I could not afford both upper and lower at that time. I set up a payment arrangement with my bank to start building credits towards my lower denture . A treatment plan was set up and the cost was to be $1, 354.00 after paying 9 monthly payments I set up an appointment to have the lower dentures done. I have 4 teeth remaining on the bottom which removal was included in the price. I made clear to the office worker at that time that I expected to pay the same $399.00 for the lowers as I did for the uppers it was a matter of financing and income she said she would charge me the same price as the uppers were. After my appointment a new office worker who replaced the previous one said there was a mistake and I will be charged twice the amount! I expect to pay the amount I was quoted when I first set up my treatment plan. I have the original plan and the shocking new one for collaboration should you require it. Robert C Jansen [protected]) email: [protected]@hotmail.com Ph [protected]

I went to Aspen Dental in Ames Iowa and saw Dr Scott Hensen, he ended up doing an extremely poor job on my dental work, he talked me into having 2 crowns put on when I wanted those 2, teeth extracted. He also over did a filling and now that filling has broke in half, so I have half of my tooth exposed. I have had nothing but issues with all the dental work he has done. I had to go back multiple times to have it corrected and it still hasn't been resolved. I have nothing but pain since having Dr Scott Hansen work on my teeth.
My contact information is Jackie N Carroll [protected]

The office delivered horrible service multiple times! Neglected attention when it was most needed, never followed up neither finished the service.
First when a couple of years ago I had crowns done by this company I didn't have too many issues. I took out a smaller loan and was paying it down fast. Never missed a payment never had problems.
I went back a year later to get a bridge and another 2 crowns placed. I had a doctor who was 8 month pregnant looking at my x-ray. I had. M a small black hole on one of my toot and after she analyzed the x-ray she said it's not a cavity it's a trauma on the tooth but she told me if I insist they can just remove it. I told her yes because I can't believe it's not a cavity. When I went back for the procedure I had a different dentist. He ended up drilling for 45 minutes it was such a huge cavity. The other doc made a huge mistake.
I had lost crown 2 month ago. I called in that I was on a lot of pain and that I have an emergency. They didn't care at all gave me an appointment a week later. I had to get something over the counter to glue my broken crown back until I can see someone. It was very painful. I go in a week later. They've already numbed my face when the doctor comes in and informs me that they can't prep my tooth that day I have to come back another time. A week later! At this point I am so upset I ended up writing a review on their website. The review wasn't posted instead I got an email from the manager that they put some money back on my account and my review was never posted. I go back to get my tooth prepped. They numbed me again. The assistant who made the temporary crown drops it on the ground. Picks it up, washes it and acts like nothing happened. I had to go back a week or ten days later. I go in they numbed me again.. Took the temporary crown off and they inform me that it doesn't fit I have to come back again. At this point I am tired of getting shots every other week and scared to go back because so far everything went wrong. I wrote them on the aspen dental page that is there any option for me to go to a different aspen office (there is one in daytona) never heard back from anyone! Now I am here still with the temporary crown, they suppose to have my permanent crown but never heard from anyone.. The way they handle clients at this office is ridiculous and unprofessional! I trusted them. Went back even after they made so many mistakes! Now they left me with a half done job.
I took a loan out for my dental work and I was paying them religiously and I still do even tho they are letting me down. Now I need to find a dentist now to make sure all previous work was done by this office won't be in endangering my heath in the future?

I was quoted one price at time of exam and then charged triple the amount when I showed up. I have had multiple quotes for my whole family. I talked with corporate when my husband got his dentures. Had three staff fired for their behavior. Corporate gave my family a 30 percent discount for services and so I have had myself and children seen but they won't apply the company discount to any of them. Months of no calls no shows anxiety with trying to get my husband back in the door and they have been terrible. I have tried to work with them and keep coming back and then they hike up the prices. They screamed at customers told people that were waiting for hours to get lost. They had to redo their entire staff and yet I still tried to work with them. I have referred multiple people to them and gave high praise and they turn around and treat my family like crap. Just referred my next door neighbor for complete dentures they spent thousands because I told them to go there because I thought the company was going to do right by my family. I came in and they said no discount and for me it would be 1500.00 out of pocket for three root canals and a couple of cavities. Please help. I want your company to do what is right for families that put their trust in them. Stacy whipple
Frank whipple Frankie Whipple
S.[protected]@ yahoo.com
Spoke with corporate head of operations from November 2018 to Feb 2019 and promised a 30% discount for all services that's why I brought my family. Have three more kids I was going to bring in and two more people that wanted referrals but now I don't know if I will refer them or not.

I was seen yesterday to have what I believed to be a piece of tooth removed from my gums. As the numbing agent wore off, I noticed the piece, which turned out to be bone, was still there and they removed an entire tooth instead. Still in pain, I called back to inform them of there mistake. I was seen again this morning to remove the bone. The bone is still protruding, and now I can't eat on the left side of my mouth because they took the remaining tooth without proper consent. They made me a 'plan' that I did not agree with and refuse to go with my goals. Not to mention, I was not given a refund for the tooth they took without permission. Absolute worst experience I've ever had or heard of from a dental office.

I went to Aspen Highland IN November 2017. It was diagnosed that I had to have four teeth that needed to hand root canals/crowns, imp!ants or extracted. Due to the cost factor, I opted for the extraction. I was also told that I needed four filings and I had periodontal disease. I was given a prescription for the infection in the teeth that were to be extracted. When the appointment came for the extraction, I was prept and the dentist who was to do the extraction, took such a long time between the numbing and the procedure, that the anesthesia wore off and the pain was great. I was felt that due to the schedule, I felt that I was like a side of beef. I was soon after that had four fillings treated. No problem. I had the treatments for periodontal. In the fall of 2018, I had a crown break off I went immediately to Aspen to get treatment and was told I had to make an appointment. My insurance started to have my previous dentist in there group. I made an appointment and they informed me that I had no periodontal disease. Aspen told me periodontal disease was treatable only but not curable. What gives? How I wonder if the extracts were all necessary. Did the denture (Temporary) contribute to the problem I had with the crown that broke and will need an implant to remedy.

I took my husband there and they talked us into an upper denture for him. After the lady, I believe her name was Desiree, ran what our plan covered and after the insurance paid their part and I put $675.00 from my HSA card twords the bill it left about $700.00 for us to make payments on. I continued to make payments but the "temporary denture" kept falling apart. Every month one of the teeth would come out and would need to be fixed. Even though he would eat soft foods teeth would come out. The last time I took it up to get fixed my husband said it didn't fit right. When I called to make an appointment for him to go in. When we got there we were told that unless we paid the full amount due, which was #1185.00 they would not be able to fix the denture. I said, "what? Our bill should be down to $600.00 they said our insurance didn't pay as much as they had said in the beginning. I said we don't have that kind of money. They said to give them back the denture if we couldn't finish paying them. So we gave them over $800.00 and have nothing in return. Our insurance also changed the beginning of the year to Apple health where the state pays for the denture and they refused to accept it.
Stacey Jones
[protected]
227 E Princeton Ave
Spokane, Was 99207

ASpen Dental Cortez Blvd. Brooksville, FL
3 + years ago
Long story short...all teeth pulled for dentures by recommendation of 1 dentist. Follow up visit a different dentist.a huge turnover of dentists in this office. I had an allergic reaction to the impression material and was unable to get an accurate fitting or bite for my dentures. I can't eat or talk correcrtly to this day. Can not get them to fix or compensate for the fact that I still am in temporary plates. Permanenet plates do not fit either. I NEED a solution and they insist they can not do anything but take more impressions. I am allergic...I literally vomit for hours when they use that material. They say they have no other solution. I work two jobs and deal with people all the time. I need these dentures to fit. In the meantime my mouth is FULL of sores, bumps and I have a constant sore throat and lots of phelgym along with a burning sensation. I am praying I don't wind up with cancer in my mouth. Please help me. Thanks for your time and consideration in this matter.
L. Baker
[protected]

I was Hired and started my 1st day of training in a office 76 miles away. My first 7 days i was Unable to log into the system. My manager assured me that this was being worked on. Today while the manager for this district was visiting the office during lunch she informed me that cell phones were not allowed. Since my position was Asst Office manager i said I have noticed a lot of cell phone use as well, the OM for the location also said yes! I went outside to continue my lunch and received a call from my hiring manager saying disrespect would not be tolerated and employment has been terminated. I was In shock and asked her to elaborate she refused and asked me to gather my things. Never have i experienced this form and treatment And form of discrimination.

I got bridge work done in January of 2019 a few weeks later I went back because of pain the dentist told me it was because I needed my bridge shaved down, the dentist shaved it down and told me the pain will ease up. A knot started to grow on under my cheekbone I called aspen she had me come in she told me it was just swelling, so i went home about April aspen called me in for a cleaning, I asked about the swelling thru told told nothing to worry about I went home, in May I noticed it got really bad pus was coming out of a bump on my gums i went back that day and that took exrays, i over heard the dentist say "i thought i sealed it", then came to me with exrays and did i need a root canal, they gave me a ref to see a oral surgeon to confirm i need aroot canal, im on antibiotics now waiting on my root canal date. It's not fair that I have to go and pay for something that is there negligence, im angry.

My wife had a 11 am appointment we arrived at 10:40 am to ensure all paperwork was done. At noon I asked how much longer it would be l was told 10 minutes.At 12:30 I asked to speak to the office manager.when I was speaking to her telling of my problems with from the last appointment when the dentist tried to pull the wrong teeth and the long wait today The owner came around the corner called me a BULLY and said she was recording my complaints This is against Illinois State LAW.I want a apology for this. I could have called the police for illegal recording, but I took the high road.Aspen Dental has. Totally not worth the time.The way this location is operated is a joke