Aspen Dental
Reviews and Complaints

I went to ASPEN DENTAL in Olean, NY to get my broken teeth removed and have dentures made. I am terrified of the dentist to begin with, so being told I would be sedated for the procedure was a small comfort. I process most Novacaine really fast, which makes dental work a nightmare. They looked over my medical info sheet, and said there would be no problem.
On the day of the appointment, Dr. Tinh came into the room, look everything over, said he wouldn't sedate me, gave me a shot of Valium and 3 shots of Novacaine and started pulling the teeth. I FELT EVERYTHING after the first tooth. The Dr. just kept angrily telling me to relax and let him get done. So-no sedation-but they charged me for it... 1 year later, I am still waiting on a check for $455 for sedation I never got. So not happy with them. Let's see what the Corporate Office have to say next week...

Your commercial says if you don't have dental insurance your X-rays and consultation is free. They are sending me to collections for 221 dollars. I don't have insurance and I'm a Vietnam Vet and 66 years of age and disabled. I'm on a fixed income and don't have any money to pay this. I thought Humana was going to pay this but I found out I don't have coverage so why am I being charged? I got stage four lymphoma in 2016 and am a three year survivor as of this past Father's Day. I went through chemo and stem cell replacement and my teeth are rotting out. I only have two teeth on the bottom and only five on the top. The chemo has ruined my teeth. I can barely eat anything now and I'm devastated and very sad and emotionally distraught. Can you please not send me to collections, as per your commercial it's no charge without insurance. I don't have the money to get new teeth and I'm at a loss of what to do here. My life fell apart when I got cancer and lost my home of ten years and now rent. I get 1380 dollars a month and by the time I pay rent and utilities and food and insurance and phone there's nothing left. I barely survive financially and can't afford to pay this. Please have a heart

Took my wife here to get work, ran my insurance and told me one price, had her apply for credit with them, then billed double what they quoted and now asking for 3700 on top of what my ins already paid, bunch of frauds . Billing Dept told us they are new and won't even fix the issues that are on my account just make excuses about Delta dental taking time

I made an appt over the phone today with a very pleasant lady. She got me right in and said you will not leave our office in pain. I went for my appt 30 mins early bc I was just ready for some relief. I go in and they take 19 xrays which hurt like crazy bc I was already in pain and swollen gums. After we talked about my treatment, I asked was there something I could get to relieve the pain. The answer was we usually do not give out pain meds. I can't take ibuprofen and that's all they could offer. I have other health issues that keep me from taking ibuprofen. All and all I have been in pain for 3 days, no food, not much to drink and I wasted my time going here and could not even get an antibiotic. I forgot they want me to spend $4000 with them. I do not think so!

I was charged 956 dollars for a periodontal deep cleaning procedure in 4 visits were scheduled at the rate mentioned.when I was brought in for the procedures first visit, the person doing the cleaning said they had a new tool they used to shorten the time this would take.Basically i was given a general cleaning.One hour of treatment for $956.After changing dentist i was told they did not do what was described in the billing and i have had to go to a real periodontist to have the deep gum cleaning . I asked for a refund and was refused ny aspen dental, and have been frustrated in my efforts to get my money returned.

Trying to get my financial part done so i can finally get my dentures but the financial guy will not return Any calls I've made to the office so that I can find out what is going on.I haf 1 impression made already and had to go back i wnd take a day off in order to have Jason accept a email from whoever to get me going. Now I'm week away from my Appointment again and no word how much i need to bring to pay down after my insurance has been accepted.I dont know why or understand why this man is not even trying to assist me, the person at front desk has said she's given him my 4 messages to call me.Now I will need to cancel my appt for August 1st because I have no information to proceed to the next step.Please help me.Donna Roberson
[protected]...[protected]@gmail.com

I made an appointment for a CLEANING for myself and my son and we went in for the appointments on 7/23/2019. I also made an appointment for my husband for 7/24 for a cleaning. Immediately numerous xrays were taken. I have never had so many x-rays for a routine dental exam and cleaning. In the middle of these x-rays I said, "Is this covered? I don't want a big bill." I was told that as a new patient we all would receive this first initial visit free. I also wouldn't find out until after all the x-rays were taken that the cleaning would not be done that day even though I specifically requested a cleaning for each of us. When my husband went in the following day he was also under the impression that the first visit was free as I had been told this the previous day. However, when my husband checked out we were charged $324.00! I contacted the office and they insisted they hadn't told us a visit for a new patient was free. They insisted they informed us that they have CONDITIONS regarding the free new patient visit and that my son, being less than 21, would be charged in full and that my husband and I, due to having dental insurance would each be billed $39. I want a full refund of the $324 as they misrepresented the costs of their services.