Aspen Dental’s earns a 1.5-star rating from 1661 reviews, showing that the majority of patients are dissatisfied with dental care.
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Billing and service
Took my wife here to get work, ran my insurance and told me one price, had her apply for credit with them, then billed double what they quoted and now asking for 3700 on top of what my ins already paid, bunch of frauds . Billing Dept told us they are new and won't even fix the issues that are on my account just make excuses about Delta dental taking time
Services
Yes my name is Samantha Dorsey, I had made an appointment with aspen dental in Jeff city. I had very bad infection and I also had a wisdom tooth pass my bone line, so they had to cut the tooth in half. So my surgery appointment for that was 7-9-19. 7-13-19 they had called me and told me that I needed to reschedule my appointment because the doctor was gone...
Service
I made an appt over the phone today with a very pleasant lady. She got me right in and said you will not leave our office in pain. I went for my appt 30 mins early bc I was just ready for some relief. I go in and they take 19 xrays which hurt like crazy bc I was already in pain and swollen gums. After we talked about my treatment, I asked was there something I could get to relieve the pain. The answer was we usually do not give out pain meds. I can't take ibuprofen and that's all they could offer. I have other health issues that keep me from taking ibuprofen. All and all I have been in pain for 3 days, no food, not much to drink and I wasted my time going here and could not even get an antibiotic. I forgot they want me to spend $4000 with them. I do not think so!
Unethical behavior
Approximately in April/May 2019 I went into the Brunswick, GA office to request that my dental records as well as my families dental records be forwarded to another dental office. As soon as I walked in the door and told the receptionist what I was looking to do, she immediately said "Ok, no problem" and handed me a clipboard with a bunch of authorization...
Read full review of Aspen DentalNumber 2, malpractice and fraud
I was charged 956 dollars for a periodontal deep cleaning procedure in 4 visits were scheduled at the rate mentioned.when I was brought in for the procedures first visit, the person doing the cleaning said they had a new tool they used to shorten the time this would take.Basically i was given a general cleaning.One hour of treatment for $956.After changing dentist i was told they did not do what was described in the billing and i have had to go to a real periodontist to have the deep gum cleaning . I asked for a refund and was refused ny aspen dental, and have been frustrated in my efforts to get my money returned.
Billing / rude service
I was quoted $960.60 to have the work I needed done and told them I didn't have that kind of money being a single mother. They talked me into financing with a monthly payment so I agreed... because the work needs done (I went to see them because I broke a tooth) after everything was finished my insurance sent me what I would owe after treatment and I...
Read full review of Aspen DentalUnethical practice
Beginning 5-7-2019 to current I am totally sick about the whole thing! I'm 2 months into the procedure. #1 they changed my final product, an implant upper denture, to a conventional denture without discussing it at any time, in any way. I was proactive and knew my teeth were losing their grip.5-7-2019 I went to aspen, my insurance approved them, to see what...
Read full review of Aspen DentalFailure to follow dental fee schedule
My wife visited this office on July 19 in order to have examination for possible crown. She was informed by the dentist that she would require a root canal and crown. The office gave her the treatment plan and costs of the treatment. I reviewed the information and the cost seemed excessively high and I compared these costs with the fee schedule from dental...
Read full review of Aspen DentalDental procedures and billing
I was cut on my lip, and bleeding, which I didn't discover until I looked in the mirror, they never told me after the procedure. I was also brushed bad on my chin, during a filling. I have since, started going to another dentist, after the horrible service, and many different billinote issues, such as getting billed for amounts, when I still had a balance...
Read full review of Aspen DentalFraudulent anesthesia billing codes/improper legal informed consent/refusal to obtain informed consent
I currently have a complaint opened against Adam Kiefer "DDS - Delinquent Denture Salesman" and Jan Slapnicka, "DDS - Delinquent Deep Sedater" with the Indiana Dental Association and the Indiana Attorney General. Indiana is one of the states that has already sued Aspen once, settlement dated 10-22-15. I was given informed consent papers by Aspen employee...
Read full review of Aspen DentalTrying to find out financial information
Trying to get my financial part done so i can finally get my dentures but the financial guy will not return Any calls I've made to the office so that I can find out what is going on.I haf 1 impression made already and had to go back i wnd take a day off in order to have Jason accept a email from whoever to get me going. Now I'm week away from my Appointment again and no word how much i need to bring to pay down after my insurance has been accepted.I dont know why or understand why this man is not even trying to assist me, the person at front desk has said she's given him my 4 messages to call me.Now I will need to cancel my appt for August 1st because I have no information to proceed to the next step.Please help me.Donna Roberson
[protected]...[protected]@gmail.com
Need help...Brunswick office. Jason will not retun any calls for finacial help.[protected]...Donna Roberson
Was told as a new patient the first visit and exam would be free
I made an appointment for a CLEANING for myself and my son and we went in for the appointments on 7/23/2019. I also made an appointment for my husband for 7/24 for a cleaning. Immediately numerous xrays were taken. I have never had so many x-rays for a routine dental exam and cleaning. In the middle of these x-rays I said, "Is this covered? I don't want a big bill." I was told that as a new patient we all would receive this first initial visit free. I also wouldn't find out until after all the x-rays were taken that the cleaning would not be done that day even though I specifically requested a cleaning for each of us. When my husband went in the following day he was also under the impression that the first visit was free as I had been told this the previous day. However, when my husband checked out we were charged $324.00! I contacted the office and they insisted they hadn't told us a visit for a new patient was free. They insisted they informed us that they have CONDITIONS regarding the free new patient visit and that my son, being less than 21, would be charged in full and that my husband and I, due to having dental insurance would each be billed $39. I want a full refund of the $324 as they misrepresented the costs of their services.
Tooth extraction, bridge
Currently having complications from a tooth extraction. Also a bridge that has still not been inserted. I've had an infection, had to go to a periodontitis for a bone graft that was unexpected. And now having to have a root canal because one of the prepped teeth is so damaged from having to wait for the healing from the bone graft. What was supposed to be...
Dental, provider
Excessive pricing, in house financial advisor (only shows why prices are so extreme), not a personal environment, by secondary staff, reception aids, etc very rude for any follow up treatments, was cut off numerous times on phone by receptions, and told that in a situation of needing more dental work, that I would have to re, establish appt. as a new...
Read full review of Aspen DentalDental services fraud
I made an appointment with Aspen Dental to get my teeth cleaned and a checkup. I got the "free xrays and exam". And was told I had two cavities. I had a problem with my insurance so I had to schedule to have the cleaning and cavities filled the following week when my insurance was active. I was told I needed two appointments and I would have to pay a $200...
Read full review of Aspen DentalConsumer fraud
I went to Aspen Dental today for a check up. I was told I needed a filling for a chipped tooth. The dentist then sent in the Hygienist and when she was finished she went and got the dentist. He told me that needed a dental scaling. I explained that my insurance would not pay for that. He just kept telling me that I really need this done and if I didn't get...
Read full review of Aspen DentalConsumer fraud/malpractice
I went to Aspen dental because I had broken a tooth. They told me I needed to have the tooth pulled and because the tooth was in the front of my mouth thatI would need a partial. The total charges were to be $1448.0 because I didnt have dental insurance at the time so I paid $724 in cash and they got me credit through genesis credit for the remaining $724...
Read full review of Aspen DentalImplants
My 84 year old mother came to the Aspen Dental office in Henrietta for implants and had some teeth extracted. The implants are very painful and she had one visit and they told her she had to keep them in. Basically it's like getting a new pair of shoes that don't fit but you keep wearing them while in pain till they get comfortable. We are not satisfied so...
Read full review of Aspen DentalUpper dentures
I started my adventure back on Dec 26 2017, I had 12 teeth removed and dentures applied and bottom teeth scaled all in the same day .Would not recommend it! The pain was horrible. I had too many appointments I couldn't make due to my job, I upgraded to a better more natural feeling set and have not been able to wear them due to the fitting. The size of the teeth are too big and they about fall out of my mouth. they won't change them. I shouldn't have to pay for a product that I can't wear. On another note, the customer service is the worst I've ever dealt with. You have an appointment and then when you go, you sit there and wait over an hour to be seen. It's like herding cattle, next, next, next ecetra! They rush you in and out once they get you back in the examining room. Bottom line, I don't have my permanent dentures, and would like to have.They are still in the cup they were given to me in.
Root canal/ cap gone wrong
I went into my new dentist to get a cleaning. Upon xrays we found that the cap they did was wrong and that it would have to be redone. When they took the cap off they found out that the root canal I had done was not sealed properly and the new cap not installed properly. I lost three teeth, have to go through bone grafting and get a permanent bridge put in...
Aspen Dental Reviews 0
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
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Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024 - View all Aspen Dental contacts
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