Aspen Dental
Reviews and Complaints

I am a client of aspen dental located at 856 us route 302 unit a in barre, vt 05641
my name is peter lesperance i went in for a cleaning and xrays this spring i do not have insurance but i always pay my bill at time of service. this visit the young lady at the front desk told me what the charge was going to be before service and asked if i would like to take care of it now and i said sure and paid for my visit before going in he back foe xrays and a cleaning. a month later i recieved a bill for $16.00 balance on account i stopped in the office and waited a fair amount of time to speak to someone about this charge and was told they would take care of it. i just recieved a new bill for the same amount. when i was waiting to speak to someone i noticed a big poster about no surprises at aspen dental well i consider this a surprise please have this charged of my account peter.

Dr.woods was the dentist and Dr Gray was the oral surgeon.they originally put in 2 implants on the side.I went back complaining about not being able to bite without the implant moving.and it hurt.I went through a lot of pain .I didn't get no anesthesia.just numbed my gums and started drilling.I've been there so many times for a cracked denture and all do is keep putting more plastic over the crack and it keep breaking in the same spot.it is 2019 and I'm trying to get what I paid for.the office manager has changed also the dentist and oral surgeon.the office manager now is the one who sold me the upper impact.she said to me you know I'm the only one still here.when you try to talk to someone at corporate office.they don't want hear what you are saying.they only believe what their office manager is telling them.that was Tony at the time.then he started trying to send me to a different location.now emaliy is the office manager and the person who sold me the implant.Dr.Bell who replaced Dr woods said it kept cracking because I should have gotten 4 implants instead of 2.So Dr.Gray numbed my gums again and 2 implants in the front of my mouth.when it was time to expose the implants nobody knew what day Dr Gray would be there.when I saw him a month later to expose the implants one fell out.Now he tells me he have to do a bone graft.no anesthesia.just numbed me up.so now they want to know who's going to pay for the bone graft because I don't have coverage anymore.so I guess since he had to eat the bill he is no longer there.so nobody has checked the bone graft.Emaily said she would talk to the new oral surgeon to see if would take a look at me.nothing yet.When you call and ask for her she is always with someone.never a return call.They don't know when the oral surgeon will be there.It's just a viscous cycle I've been going through for 4 years.and still don't have what I paid for.10.000 for a denture that's still cracked

I have been trying to get ny fillings done you have been over paid and yet they are trying to sell a pero cleaning (not sure of speeling) but you have very rude people and morgan when I called 04/24/2019 huing up on me and when I called back and she answered she lied and said that she didn't hang up cause I will not spend the $400.00 plus for cleaning she has told me that it has to be approved by a doctor and I told her to refund my money and send to billing office and again she hung up
Is this your way of doing business. I wil be forwarding to ny stae att'y general plus I will find out in ny state that has license for your dental office and share with them that she say's that by law asked her to forward that "law" info hung up again
Please have some one contact me sam naples cell phone [protected]
Sam naples
6068 sewickley dr
Jamesville ny
13078
Cell # [protected]
Work # [protected]

Made appointment
Showed up on time
They say it must have not been put in computer!
Sorry!
No help just sorry! Terrible people here at the Zanesville location. Never again I was really exited to use my insurance one last time. Then the main woman's asks me if I could extend my ins...not the point! I'm going to give another location a chance to make it up to me. If not the worst word of mouth advertising is in order.

My name is sandra haines and my phone number is [protected]. On april 17, I went to the ashland, ky of aspen dental. I had over 3 discussions with the staff as to the reasons I did not want a deep scale cleaning: i.e. Take blood thinners. It was still an argument the day I arrived. The hygenist did a very poor job of cleaning. She scrapped the teeth so hard that a filling aspen had done the previous year came out. She did not tell me. This is a front eye tooth and now all you see is black. I told her in the beginning that the doctor had agreed to replace the filling when he did the filling next to it on my next visit which I plan to schedule that day. She did not polish my teeth, offer a brush and toothpaste and floss as they always do. She did not tell me that she had scrapped totally out the filling and scheduled me in mid may for the replacement filling and a new one next to it. When I arrived home I could plainly see the black showing in the tooth. I immediately called and explained what happened. I was told well we cannot do anything about that until may 9th. I want this repair done immediately at no charge to me as the dentist had already promised to replace the faulty filling when he filled the tooth next to it. This office is a disgrace to the aspen dental name. This filling should have been replaced that very day. I want an earlier appointment for this and feel a refund for the cleaning is due me as it was only half done. When I left I asked for a receipt so I could file a claim with my hra account. I was told the hygenist had not completed the receipt and she was with another patient and I would have to wait until she was done. They refused to mail or email me a receipt.
This office needs some serious customer service management.

I went to Aspen because it seemed to be a good company and as I'm new to the area it as convenient. When I was called back I had all kinds of X-rays and then I saw the dental hygienists and was told I had periodontal disease and would need planing done to my roots and I can't remember everything that she said was wrong and then the dentist came in and said I would need a crown. When I went to checkout the person at that point suckered me into signing a contract for the crown and cleaning. She was a fast talker and kept jumping from one form to another and said I would have to pay $61.00 a month for 6years I think but I kept signing thinking I would be able to read the paper work when I got home and that nothing was set but when I read the Dentafirst contract backed by Comenity Bank and after I read it it said I would owe as soon as the first payment came due so I called Aspen and spoke to the person who answered and told them I couldn't afford it and that the work page from the hygienist was ridiculous because they were charging to $16.00 to irrigate my mouth and all kinds of other charges that were ridiculous . I canceled all further appointments and contacted Comenity Bank but I received a contract from them today and I found you when I was looking online because I'm on a very low fixed income and by reviewing they're dental brochures I don't have anything that looks like the hygienist said my gums were.i would appreciate anything you could do for me I feel so foolish being suckered into something like this.

Went to aspendental at the fort myers location when I got home I dropped my dentures and broke I called at 1 and 2 and no one picked up at the locarion I just came from.Onthe voucemail. It was a lady who said what the hours were whic was 10 to 6 which is wrong because The hours on the aspendental are 7: 30 tp 7:30 monday thru thursday. She also said call during normal business hours Isn't 1to2 normal business hours?

About 2 years ago an Aspen dentist recommended dentures for my dental problems: Full uppers & partial lowers. The recommended plan included crowns for 4 of the remaining 6 lower teeth. At that time I asked about the advisability of removing all my teeth & getting full upper & lower dentures. I was told I would be much happier if I followed the Aspen recommendation. I followed this advice and paid about $15, 000 for the treatment which included about $10, 000 for the 4 crowns. Several weeks ago, I noticed a problem with one of my remaining lower teeth. I went back to Aspen & was examined. I was told that all the previous dental work needed to be removed & replaced with a full lower denture. The quoted cost is $4881.80.in my opinion, I was given an incredibly bad initial treatment plan recommendation by Aspen & that I paid dearly for putting my trust in Aspen. Aspen has not accepted any responsibility at all for this situation & has shown no interest in sharing the financial burden of their incorrect recommendation. Aspen seems more interested in extracting more money from me. I do not want charity. I do expect professional dental care combined with honesty, integrity, sincerity & responsibility. I find it impossible to believe that the Aspen profit sharing business model was designed to meet any of these expectations. Aspen encourages patients to submit reviews on Google & Facebook; however, the reviews shown on the Aspen website do not include the 1 & 2 star reviews & only a portion of the 3 star reviews. Check the Better Business Bureau (BBB) website to see many other negative reviews & serious complaints.

I was told that I would be able to wear a lower plate, I had my remaining teeth pulled and a plate was given to me. Right from the start the plate didn't fit. I went back to the dentist so many times. She kept telling me that she was going to try to make the work for me. Finally after 2 years, I went to another dentist and got another opinion. They told me that because I had lost my molars as a teenager, that I should NEVER been issued a lower plate and that I would only be able to have inplants. After I went back to Aspen and told them what I found out, they agreed with the second opinion, and offered to refund me $1, 000 for the lower plate. When I tried to find inplants I was told that I would have to pay $10 to $20, 000 for lower inplants! Where is the justice? Why if she is a reputable dentist didn't she know that I would never be able to wear a lower plate? She strung me along long enough that I ran out of time to file a law suit to take her to court to sue her. I have made sure that if asked, that I steer every one that I can away from Aspen Dental! I was seen in Onalaska, WI.

I had a cap come off and was told that tooth was bad and had to be pulled and a tooth added to my partial. Partial fit fine when I went in. It now floats and tooth is much lower than other teeth and crooked. I am now being asked to pay more than quote and even recording on hold states that you pay what we quote. I have paid the original amount and consider that too much considering the results. They said that they would make a new partial to make things right but I would have to pay for it! I don't want them to ever see my face in the lady lake office. I will not let them at me again and will go to a real dentist to get things corrected. I just want them to leave me alone about the extra money they want.

It's been six months since my last appt and i'm still trying to get refunded for being overcharged. My dental records do not match what the billing office has charged me. I have all the paperwork to prove this. My lawyer is ready to contact them. They have repeatedly said that they would call me and haven't. I call them every couple weeks.. Ridiculous. They owe my $305 and i'm not returning for a credit to my account. I want my money put back on my card. Somehow the dentist got confused with which teeth had been done and which teeth need to be done. At my last appt I asked him which teeth I needed to get filled and which ones had been filled and he mentioned filling teeth that I had already paid on (4 surface) he changed my records and the billing office records don't even match what i've had done! They also said they credited me for a 2 surface and they didn't.. They also sent me an additional bill for what? I have no idea.

Was given a contract for upper and lower implants when all was said and done had only lower implants and an none fitting upper plate plus owing another 840.00 which is being put on my credit score plus implants have to be glued down
They got their money almost 7, 000 from Dental First whom I am not paying either
This is just the short form
Have my contract and all the other stuff they tried to pull

How do I get my money back. When I got my top dentures they were to big and they made lip look like I was hit. They have never fit since day 1 they kept telling me takes 6 months but still not fit then. I've been sick quite a bit didn't return and would like money back. I don't go out in public very often cause of my looks and I don't have the $ to fix the problem as there was a money back if you were unhappy with them

I'm a patient... deborah j hickel 1085 jorgenson st se hutchinson, mn 55350. I walked into your clinic on monday, april, 1 I had lost a tooth in the dentures, which aspen made for me less than 2 years ago. this is my 8th time returning these dentures for a fix. (broken tooth, cracks... ect they informed me no dentist is in their office until thursday april 4th. then I said all I need is a lab person.. no one is in there until thursday (tomorrow) so I asked if I could go somewhere else, st cloud, any other area. no openings anywhere.. are you kidding me...? I need a supervisor to look into this. I doubt I will get as far as corporate.. you will lose so many customers. I can't believe this is permitted... are you closing the hutchinson, mn dental office at 964 lynn rd sw hutchinson mn 55350 I would suggest you find a dentist, a lab person asap my number is [protected] debbie hickel