AT&T
Reviews and Complaints

I've been a satisfied U-verse customer for several years now and have been happy with their channel selection. Now they've eliminated my "One America News" channel which is a conservative news channel and was one of my personal favorite channels since I'm a politically conservative person.

Why was this channel removed? Is it because AT&T is now in the business of self-censoring the information they allow me to consume? Sure as hell seems like it to me! I know this is a trend nationally for so-called political liberals to censor what they deem fit for everyone to see including cancelling conservative speakers at universities. This is a destructive trend for freedom of speech and destructive to a democracy and free republic! Say it ain't so.

As of 4/6/22 sadly OANN (news channel) is no longer being carried by ATT as a result of a left wing mob calling for censorship of anything that goes against what they want everyone to believe. OANN is a highly reputable and respectful news company acting as a beacon of truth in a world full of propaganda. It does not spit forth hate and lies like CNN & MSN. OANN is not racist. Because OANN is off the air at ATT, we and many others will be changing providers.

What happened to folks just change the channel if they don't like something? What happened to free speech? Banning speech & books is very unamerican!

What's the sense? Is anyone listing? How many ways can I say absolutely horrible service?

The people that answer really do their best I believe, but can not solve my problem. Tried on 4 different occasions to solve my issue with at least 2 hours on the phone each time.

The issue is simple. I'm trying to register my business account with 4 lines online and can't! It just can't be done according to AT & T corporate office in St. Louis. That was 1 call and 4 transfers to 4 different people with the last being corporate. I was told that I needed to go to a physical A T & T corporate store to resolve the issue, really? Why can't my account login's be reset?

I left 4 message in the local Peabody, MA AT & T office to schedule an appointment and no one has returned my call!

What more can I do? I guess it's time to switch carriers. I think I've been with AT & T for at least 15 years! What is wrong them; Dumb & Dumber!

i swutched to att wireless on wed Mar. 30 i was given no set up help. no code set up. another trip to the store. still disn't srt up phone. voice mail still not aet up. social Media who esculated it. got disconnected from that person.re esculated sat evening no boice mail. the store manger w indiantown rd jupiter . fl wanted me to come a thrid time! deplorable, no info on setting up voice mail.

set up to complicated too many codes. my 92 yr old mom could not set up thos phone!

no information on set up, no account number! have spent Wed am to Sat pm tying to gt my phone set up.

very poor customer service. my 93 yr old. mom can't leave a voice mail! deplorable!

Near 2 months two cancellations and then finally today I get another appointment which I am skeptical about but to be fair I will wait again for the April 22 8-10am appointment for home phone installation. I spoke to a very kind lady that went beyond her duties to get this handled. It seemed that AT&T had some extreme problems in my area for home phone services but were reluctant to actually tell the customer what the problem was. This kind lady got my problem resolved as of today, but it will not be satisfactorily resolved until I hear a dial tone on my home phone. JRW [protected]

AT&T sent us free 4G phones as replacements for phones being discontinued 3G. We didn't request these phones. A small pamphlet came with basic info, how to make call, etc. We only use in cases of emergency for calls only. We do not download aps nor use them. The phones came preloaded with APs.

We were never told about APs using data regardless of whether we accessed them. We always keep phones turned-off unless out of the house and expecting a call. We are seniors and are not tech savvy so, we use phones for emergency phone calls only.

We were shocked to get an extra data overage charge of $563 for one cell phone. We do not use anything but the call function... never use Internet on the phone, nor Aps... don't even know how.

Called AT&T several days and several hours to get an explanation and removal of charges. We told we used the data, due to APs running even though we didn't access or download the APs. They refused to remove charges. This is only the first month extra charges of the new phones. More charges coming. This is fraud and money scam by AT&T. Taking advantage of seniors after being a customer since 2005. This data overage never happened until we received the new replacement phones form AT&T.

We had a pre-paid phone with AT&T for more than 10years and payment method was AutoPay. The phone number is [protected]. Last summer, we changed the plan and AT&T service agent suggested us to use our account money to pay for the bill since we had about $400 dollars in the account. He did all the procedure for us and later on we changed another plan since we did not use it. By the end of last year, I remember our account still had about $190. We were out of town for several month and came back in the early March and received a letter from ERC which is a correct agent. The letter indicated we own $278.52 for AT&T and same time, I noticed that our phone line was disconnected. We tried to contact AT&T several times but it was either connected to Consumer Cellular or to the department which did not hand this issue. We tried to find out why we own AT&T money and want to solve the issue. Can you help? My email address is [protected]@everestkc.net. Thank you very much

I purchased the phone on Feb 2,2022. The new girl put her phone number in because of waiting for 3 hrs and a storm coming it kept kicking them off. I also got the At&t internet but after all this I canceled it. I wasn't able to use the phone until the following monday because I had to go back to the store and have a gentlemen call it in to change it to my number [protected] which it was a [protected]. The phone does not work because I don't get service where I am in Roscoe il. I have not been offered anything or but now the clerks don't want to deal with me or the gentlemen down the street at at the at&t store that has no customer service skills at all won't help me. The only recourse I have is to purchase phone so I can go to consumer cellular or us cellular which I had no problems with at all on my phone. I would have to pay 900.00 dollars to them or just not have service. I guess I don't understand how you can have a phone pay a bill and still not have any service. I am 70 yr old and my sister and the rest of my family couldn't get a hold of me because it just goes into voice mail immediately. What ever happened to customer service. I have done all the driving trying to get this situation resolved. My mother died Nov 18,2021 I am so glad she doesn't have to go through any of this.

Prison to December 2019 I came home and then I find out if somebody got a cell phone in my name cuz I ain't ET kept seven pills in my mother's house I call them their approach to fix they never fix it they said he didn't send it to a collection agency now that fight with his collection agency cuz I can't buy nothing can't write nothing cuz I can't get no credit now I've been trying to get this fixed I did everything you asked still haven't done nothing I was in prison for 8 years straight [protected] somebody got a phone in my name and January 2019 I got a present in December 2019 what's so hard about them looking at the Department of Corrections information that I sent them now they just keep raping me and cause me to pay more and more and more money trying to fight this the wrong

December 1st we went into att store to buy 2 128 gig phones. The guy gave us the phones but not till we got are bill noticed that my wife’s phone was only 64 gig. Called att and they were going to send us the replacement but they messed up and put it towards my daughters phone so we didn’t get the phone. Called back and they were sending us another phone but during that time they sent the other one so we had 2. we returned both phones but they added us a 6 th line and we only want 5.. They are telling us that my wife has to change her phone number to get rid of a line. She is a nurse and works with many doctors and not easy to change a number you have had for over 10 years. All this cuz the first guy gave us the wrong phone.. I have been on the phone with them for many hours. Not happy with AT&T.

Tel [protected]

to whom it may concern;

Complaint per ATT refusal to provide Teachers' discount to a University Professor (02/07/2022), despite providing all of the necessary documents

This is unacceptable, and in sharp contrast to what was promised upon signing the contract. Do I need to move to a different carrier?

Avraham Raz, Ph.D.

Paul Zuckerman Professor of Oncology and Pathology

Editor in Chief; Cancer Metastasis Reviews

Karmanos Cancer Institute

Wayne State University, School of Medicine

Detroit, Michigan

USA

Tel. [protected]

I have an account with at&t.. The service sucks I barely have service in my own home.. I try to make my payments on time etc. I was recently told that I would be able to start back using my e checking account due to the lack of service I have been given with at&t today I have a bill that needs to be paid and in order for me to pay it it has to be paid with my checking and routing number but once again I dont have access to it and I dont understand why.. Its not fair and it is a inconvience because I want to pay to my bill and it wont allow me to

We had a new phone line ran 1/19/22. The guy didn't assign the new # that the order was supposed to be. All of our business cards, banners, advertising was for the appropriately assigned number. 3 service appointments later, still no show. I've been on the phone for the last 2 hours transferred 14 times on the first call, 2 times on the second call, 4 times on the 3rd call. I'm now on my 5 call. I keep getting transferred to the residential and/or uverse side of things. No one in business repair as of yet. This is the worst company I have ever seen. If I had any other choice for a business landline, I would use a different company. Total nightmare.

For many years I have had AT&T internet/phone home Acct. On Dec 6, 2021 I added a cell phone which for some reason was set up as a separate acct. I was promised merging of both accts at that time and then again on Dec11 and Jan15. I paid $86.75 on Dec 22 and Jan 20 (typical charges for the old acct) and $159.25 on Jan26, billed for presumably a combined acct. Since Jan31 I have been getting threatening texts and emails about unpaid $71.25. At the same time AT&T posted $73.43 credit on the other acct. I spent 3 days on the phone with multiple AT&T agents requesting combining the bills and correct accounting as promised on sign up. This apparently is beyond the capacity of AT&T. They are still threatening discontinuation of service and penalties with repeat texts and emails..

I purchased some accessories on 1/14/2022 in the morning and today 02/02/2022 went for the 4th times to return these 2 accessories and I was told I was 2 days late over the 14-day return policy. All items are not opened and in originally packaging with original receipt. So, he decided to call someone and spoke another language and long story short said no, you cannot return them, the system will not allow it. As I stated to him, I had covid and was on lock down for 10 days and if needed can provide a note and the other 2 times I went, there was a sign in the door be back in 10 minutes and the store was locked during supposed working hours. It was not 10 minutes it was more like a few hours so really that is not my fault because they did not want to open the store during the day. So, I need to suffer the consequence on now keeping these accessories? To be truthful there is also no return policy on my receipt. Or posted in the store. He had to look it up. Then I asked for a store credit, and they said no. Even though we are in a pandemic there was no way on resolving this issue said the gentleman I saw today. You are post the 14 days. It also says after 15 days you can return it as long it alright with the manufacture. The items are not opened and there any many still in the store. It's just wrong, no wonder why the store is always empty?

What a mistake switching to AT&T with their BAIT and SWITCH plan at the Keizer station AT&T store. They lied from the beginning except for the very first 611 representative who literally stated that I was scammed by the AT&T store (say What?) The representatives after that told me that they could not help me because I went through an AT&T store. I fought this for a month no help. I work in a hospital cannot spend days and hour going back and forth to the AT&T store. It was a bait and switch scam. I was told one price I thought wow the bill came over 400 dollars then the next was for 200 for 3 lines. It is just a scam. Now I get a fee on my bill for AT&T's property tax for their real estate. I was for TORT reform, but I see why there are so many attorneys and ads on TV. I looking to switch from AT&T. The DOJ needs to investigate AT&T practices. Thank you

We are senior citizens and we were with Verizon. Spoke to a representative at AT&T and asked if they could beat Verizon's cost we were paying a $110.00 with tax and insurance. The representative told us that they can beat that cost easily. First bill was $259.72. Then we were told our following bills will be 165 a month. Went back to the representative and he told us it is what it is that if we drop the insurance he might be able to get it to 130.00. We have always carried insurance. He told us to call 611 that we had to take it up with them. We haven't gotten anywhere with 611. Every person you talk to gives you a different answer. We were told that if we paid off the phones we would be released from the contract and free to go to another carrier, which we did. and that we would be prorated from when we went to another carrier. Called back to get our phone numbers released and was told we have to wait 48 hrs to have our phone numbers released and that we would not be prorated, that we would be charged for the full month even though we would no longer be a customer. Because "That is your Policy". We went to the ATT.com/deviceunlock. It told us that we had to wait 48 hrs. and now it is saying we have to be a customer for 60 days! Tired of the run around and lies that were fed to us, and you just keep taking more of our money. I have never had so much problems with a multi-billion dollar company than I have had with AT&T. Felt like it is a bait and switch.

I was misled by AT&T when switching my cell phone service to them on December 2, 2021. I was told during a phone conversation with a representative that with two phone lines, and two lines for apple watches, a total of four lines, that I would pay no more than $150.00. Had I been told that the monthly bill would be closer to $250 a month, I would have gone with another company. While price is a factor here, it's more about dishonesty by the company to obtain business and then extort consumers for large amounts of money. My first bill was $168.42, which was close to the original stated amount when I signed up for services with the first representative I spoke with. I called on January 19, 2022, to verify what my monthly bill would be since I received a second bill for $300.30. I was told that was a prorated charge and the next upcoming bills would be $224 before taxes and fees. The woman I spoke to was foreign and I couldn't understand her name. I called again on January 20, 2022, to request to cancel all four lines without penalty, as I had been a customer for just over a month and was misled into buying their product. I also stated that I am allergic to nickel, and I am unable to wear or use one of the apple watches on the account. I was told by Tamara that because it was past 14 days, I was unable to return any of the product and if I cancelled, I would be charged almost $2, 000. This is unacceptable as a consumer with options. This is not buyer's remorse; I am a consumer disgusted with the way a large corporation takes advantage to hook customers into a false idea of what they will be charged for services and then attempts to keep the customer by charging exorbitant fees. I am requesting assistance with cancelling all four lines with no penalty. I am willing to return all equipment I have.

I ordered internet on January 16 and they were suppose to put it in on January 21 between 2-4pm. I called att 3 times today and all I got was the run around. They said each time the order was not completed. But yet they sent me email twice confirming the Order and time of the installation. This what I call very sorry business practice and lies . Is this the way you do business with your clients? One angry customer

In August, I left Verizon and went to AT&T for better coverage in my neighborhood. After changing to AT&T, I have had to call them every month to have a bill corrected. Corrections range from services added that I did not order, unlimited text messaging being changed to pay per text and higher tiered plans being added that I did not sign up for.

In addition, I have spent numerous hours on tech support to fix phones that would not send or receive (I have 5 phones). This has occurred 5 time in the 6 months I've been with AT&T. The tech support people can never tell me why these problems reoccur. They will never put a supervisor on the line and frequently transfer to a number with a full mailbox. On time, I was transferred to Direct TV for a phone issue. I cannot leave my plan, as I traded 2 phones in on my account and am stuck for 3 years. Otherwise, I would go back to Verizon.