AT&T
Reviews and Complaints

Wireless cusomer service is non existent. Can't understand english. Put you on hold cause they don't understand. Talk over you!

They csn't understand system glitch. I can't log in, just esulate and hold!

20 + min a day online. They dom't listen tired of repeating and repeating no u s a support! Deplorable. On hold again listening to ads!

Sorry I cme back! Just care about selling, not customer service!

I filed a bbb compliant. Social media is now ignoring me. Number buzy busy no response on twitter,

I own a 14-unit apartment building located at 1450 SW 6 St Miami FL 33143. There is and very old ATT pole behind my property that carries old telephone lines that have been disabled and functioning cable lines no electrical lines. The pole is waving back and forth with the wind and is very loose on the ground. This dangerous for not only my tenants and building but the children that play on the parking lot of the property behind mine. I have tried to call both ATT and Xfinity, I have been bounced around thru many people and told I will have called back, and nothing happens. I have automated texts and screen shots of my calls where I have spent 45+ minutes with multiple attendants and then saying that someone will call but no one calls back. I know that the pole belongs to ATT. I'm bringing this to your attention before an accident happens. I have video of the pole waving back and forth at least 6 to 8 inches and picture of the base of the pole that is rotted. Please help before something happens thanks

On August 9,2021 I was having internet service to come out and bury the internet wire instead they damaged my drainage pipes and cut our comcast as the technician stated he had 32 years I asked why they did not do a location before they dig, they did not I will continue to complain to ATT and every company that will listen as BBB and Federal Trade Commission every site I find to list what a bad service I have experience and not understanding why the company refuse to settle the damages they made on my property I spoke with Orlanda Cimmons at [protected] ext - 2019 she only said she could not change what Claims department offer me which was $250 not enough to have the service re digged and new pipes replaced where as a Don Rush contacted me to have me call Emily Clark in claims department [protected] she only said att could pay $250 well no one came out to see the damages I could only try to send pictures but trying to show the distance of how far the damage was done and parts the technicians tried to cover was not too clear I sent a email of damages got two estimates went with the lowest then upload as emily asked after that to this day April13,2022 Orlanda senior management or claims department has not tried to reach out or settle this issue I will continue to list ATT on every site as a bad service as well as keep trying to get this office to settle their damages. Reevone Sajous [protected]

We contacted AT&T requested Fiber, when service arrived to install, we asked

to be sure they were installing Fiber, they replied no, so we canceled and waited

until the Fiber could be installed. now AT&T is demanding their equipment back

we DO NOT have any equipment. I have talked online 3 times with the help dept.

each time they tell me its fixed, it is not, I have walked into the brick-and-mortar

store 3 times and each time I'm told its fixed, now they have turned it over to

collections and I'm getting threatening phone calls. "You have 48 hours to return

said equipment or else" If I had Equipment, I would gladly return it.

I've been a satisfied U-verse customer for several years now and have been happy with their channel selection. Now they've eliminated my "One America News" channel which is a conservative news channel and was one of my personal favorite channels since I'm a politically conservative person.

Why was this channel removed? Is it because AT&T is now in the business of self-censoring the information they allow me to consume? Sure as hell seems like it to me! I know this is a trend nationally for so-called political liberals to censor what they deem fit for everyone to see including cancelling conservative speakers at universities. This is a destructive trend for freedom of speech and destructive to a democracy and free republic! Say it ain't so.

As of 4/6/22 sadly OANN (news channel) is no longer being carried by ATT as a result of a left wing mob calling for censorship of anything that goes against what they want everyone to believe. OANN is a highly reputable and respectful news company acting as a beacon of truth in a world full of propaganda. It does not spit forth hate and lies like CNN & MSN. OANN is not racist. Because OANN is off the air at ATT, we and many others will be changing providers.

What happened to folks just change the channel if they don't like something? What happened to free speech? Banning speech & books is very unamerican!

What's the sense? Is anyone listing? How many ways can I say absolutely horrible service?

The people that answer really do their best I believe, but can not solve my problem. Tried on 4 different occasions to solve my issue with at least 2 hours on the phone each time.

The issue is simple. I'm trying to register my business account with 4 lines online and can't! It just can't be done according to AT & T corporate office in St. Louis. That was 1 call and 4 transfers to 4 different people with the last being corporate. I was told that I needed to go to a physical A T & T corporate store to resolve the issue, really? Why can't my account login's be reset?

I left 4 message in the local Peabody, MA AT & T office to schedule an appointment and no one has returned my call!

What more can I do? I guess it's time to switch carriers. I think I've been with AT & T for at least 15 years! What is wrong them; Dumb & Dumber!

i swutched to att wireless on wed Mar. 30 i was given no set up help. no code set up. another trip to the store. still disn't srt up phone. voice mail still not aet up. social Media who esculated it. got disconnected from that person.re esculated sat evening no boice mail. the store manger w indiantown rd jupiter . fl wanted me to come a thrid time! deplorable, no info on setting up voice mail.

set up to complicated too many codes. my 92 yr old mom could not set up thos phone!

no information on set up, no account number! have spent Wed am to Sat pm tying to gt my phone set up.

very poor customer service. my 93 yr old. mom can't leave a voice mail! deplorable!

Near 2 months two cancellations and then finally today I get another appointment which I am skeptical about but to be fair I will wait again for the April 22 8-10am appointment for home phone installation. I spoke to a very kind lady that went beyond her duties to get this handled. It seemed that AT&T had some extreme problems in my area for home phone services but were reluctant to actually tell the customer what the problem was. This kind lady got my problem resolved as of today, but it will not be satisfactorily resolved until I hear a dial tone on my home phone. JRW [protected]

AT&T sent us free 4G phones as replacements for phones being discontinued 3G. We didn't request these phones. A small pamphlet came with basic info, how to make call, etc. We only use in cases of emergency for calls only. We do not download aps nor use them. The phones came preloaded with APs.

We were never told about APs using data regardless of whether we accessed them. We always keep phones turned-off unless out of the house and expecting a call. We are seniors and are not tech savvy so, we use phones for emergency phone calls only.

We were shocked to get an extra data overage charge of $563 for one cell phone. We do not use anything but the call function... never use Internet on the phone, nor Aps... don't even know how.

Called AT&T several days and several hours to get an explanation and removal of charges. We told we used the data, due to APs running even though we didn't access or download the APs. They refused to remove charges. This is only the first month extra charges of the new phones. More charges coming. This is fraud and money scam by AT&T. Taking advantage of seniors after being a customer since 2005. This data overage never happened until we received the new replacement phones form AT&T.

We had a pre-paid phone with AT&T for more than 10years and payment method was AutoPay. The phone number is [protected]. Last summer, we changed the plan and AT&T service agent suggested us to use our account money to pay for the bill since we had about $400 dollars in the account. He did all the procedure for us and later on we changed another plan since we did not use it. By the end of last year, I remember our account still had about $190. We were out of town for several month and came back in the early March and received a letter from ERC which is a correct agent. The letter indicated we own $278.52 for AT&T and same time, I noticed that our phone line was disconnected. We tried to contact AT&T several times but it was either connected to Consumer Cellular or to the department which did not hand this issue. We tried to find out why we own AT&T money and want to solve the issue. Can you help? My email address is [protected]@everestkc.net. Thank you very much

I purchased the phone on Feb 2,2022. The new girl put her phone number in because of waiting for 3 hrs and a storm coming it kept kicking them off. I also got the At&t internet but after all this I canceled it. I wasn't able to use the phone until the following monday because I had to go back to the store and have a gentlemen call it in to change it to my number [protected] which it was a [protected]. The phone does not work because I don't get service where I am in Roscoe il. I have not been offered anything or but now the clerks don't want to deal with me or the gentlemen down the street at at the at&t store that has no customer service skills at all won't help me. The only recourse I have is to purchase phone so I can go to consumer cellular or us cellular which I had no problems with at all on my phone. I would have to pay 900.00 dollars to them or just not have service. I guess I don't understand how you can have a phone pay a bill and still not have any service. I am 70 yr old and my sister and the rest of my family couldn't get a hold of me because it just goes into voice mail immediately. What ever happened to customer service. I have done all the driving trying to get this situation resolved. My mother died Nov 18,2021 I am so glad she doesn't have to go through any of this.

Prison to December 2019 I came home and then I find out if somebody got a cell phone in my name cuz I ain't ET kept seven pills in my mother's house I call them their approach to fix they never fix it they said he didn't send it to a collection agency now that fight with his collection agency cuz I can't buy nothing can't write nothing cuz I can't get no credit now I've been trying to get this fixed I did everything you asked still haven't done nothing I was in prison for 8 years straight [protected] somebody got a phone in my name and January 2019 I got a present in December 2019 what's so hard about them looking at the Department of Corrections information that I sent them now they just keep raping me and cause me to pay more and more and more money trying to fight this the wrong

December 1st we went into att store to buy 2 128 gig phones. The guy gave us the phones but not till we got are bill noticed that my wife’s phone was only 64 gig. Called att and they were going to send us the replacement but they messed up and put it towards my daughters phone so we didn’t get the phone. Called back and they were sending us another phone but during that time they sent the other one so we had 2. we returned both phones but they added us a 6 th line and we only want 5.. They are telling us that my wife has to change her phone number to get rid of a line. She is a nurse and works with many doctors and not easy to change a number you have had for over 10 years. All this cuz the first guy gave us the wrong phone.. I have been on the phone with them for many hours. Not happy with AT&T.

Tel [protected]

to whom it may concern;

Complaint per ATT refusal to provide Teachers' discount to a University Professor (02/07/2022), despite providing all of the necessary documents

This is unacceptable, and in sharp contrast to what was promised upon signing the contract. Do I need to move to a different carrier?

Avraham Raz, Ph.D.

Paul Zuckerman Professor of Oncology and Pathology

Editor in Chief; Cancer Metastasis Reviews

Karmanos Cancer Institute

Wayne State University, School of Medicine

Detroit, Michigan

USA

Tel. [protected]

I have an account with at&t.. The service sucks I barely have service in my own home.. I try to make my payments on time etc. I was recently told that I would be able to start back using my e checking account due to the lack of service I have been given with at&t today I have a bill that needs to be paid and in order for me to pay it it has to be paid with my checking and routing number but once again I dont have access to it and I dont understand why.. Its not fair and it is a inconvience because I want to pay to my bill and it wont allow me to

We had a new phone line ran 1/19/22. The guy didn't assign the new # that the order was supposed to be. All of our business cards, banners, advertising was for the appropriately assigned number. 3 service appointments later, still no show. I've been on the phone for the last 2 hours transferred 14 times on the first call, 2 times on the second call, 4 times on the 3rd call. I'm now on my 5 call. I keep getting transferred to the residential and/or uverse side of things. No one in business repair as of yet. This is the worst company I have ever seen. If I had any other choice for a business landline, I would use a different company. Total nightmare.

For many years I have had AT&T internet/phone home Acct. On Dec 6, 2021 I added a cell phone which for some reason was set up as a separate acct. I was promised merging of both accts at that time and then again on Dec11 and Jan15. I paid $86.75 on Dec 22 and Jan 20 (typical charges for the old acct) and $159.25 on Jan26, billed for presumably a combined acct. Since Jan31 I have been getting threatening texts and emails about unpaid $71.25. At the same time AT&T posted $73.43 credit on the other acct. I spent 3 days on the phone with multiple AT&T agents requesting combining the bills and correct accounting as promised on sign up. This apparently is beyond the capacity of AT&T. They are still threatening discontinuation of service and penalties with repeat texts and emails..

I purchased some accessories on 1/14/2022 in the morning and today 02/02/2022 went for the 4th times to return these 2 accessories and I was told I was 2 days late over the 14-day return policy. All items are not opened and in originally packaging with original receipt. So, he decided to call someone and spoke another language and long story short said no, you cannot return them, the system will not allow it. As I stated to him, I had covid and was on lock down for 10 days and if needed can provide a note and the other 2 times I went, there was a sign in the door be back in 10 minutes and the store was locked during supposed working hours. It was not 10 minutes it was more like a few hours so really that is not my fault because they did not want to open the store during the day. So, I need to suffer the consequence on now keeping these accessories? To be truthful there is also no return policy on my receipt. Or posted in the store. He had to look it up. Then I asked for a store credit, and they said no. Even though we are in a pandemic there was no way on resolving this issue said the gentleman I saw today. You are post the 14 days. It also says after 15 days you can return it as long it alright with the manufacture. The items are not opened and there any many still in the store. It's just wrong, no wonder why the store is always empty?

What a mistake switching to AT&T with their BAIT and SWITCH plan at the Keizer station AT&T store. They lied from the beginning except for the very first 611 representative who literally stated that I was scammed by the AT&T store (say What?) The representatives after that told me that they could not help me because I went through an AT&T store. I fought this for a month no help. I work in a hospital cannot spend days and hour going back and forth to the AT&T store. It was a bait and switch scam. I was told one price I thought wow the bill came over 400 dollars then the next was for 200 for 3 lines. It is just a scam. Now I get a fee on my bill for AT&T's property tax for their real estate. I was for TORT reform, but I see why there are so many attorneys and ads on TV. I looking to switch from AT&T. The DOJ needs to investigate AT&T practices. Thank you