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AT&T Complaints 2151

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J
6:39 pm EDT

AT&T Satellite tv

During installation the tech damaged my roof. I did not want the satellite on the roof, but the tech assured me that it would not leak. My service was not great at all, we didn’t have a good picture. A lot of times it would be out. I have called numerous time and spoke with customer service and tech support about the problem and still haven’t received any help or solution to the problem.

Desired outcome: I would like my roof fixed and I feel Shouldn’t pay for service I could not watch or enjoy.

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P
4:37 pm EDT
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AT&T 4g replacement thing that att calls a phone

Att is such a substandard poor non-customer-oriented shady corrupt organization. The 4g phone that att sent me to replace the 3g phone has been horrible from day one of use, and att refuses to ameliorate the situation. First of all, att customer service said they sent me an Alcatel phone. They lied, or they have no clue what their employer is doing to shaft their paying customers. Att told me to call Alcatel to resolve my issues with the phone, and it was Alcatel that informed me that this crap piece of plastic junk is not an Alcatel phone at all, but some Junk OffBrand unit. After much harassment and advertising on how wonderful and what an improved level of functionality would be my experience with the new phone and 4g, Att refuses to provide a functional piece of telephone equipment to their customer. This so called ‘phone’ is less functional than the 3g phone att provided in the past. It is not even possible to look up phone information in this phone. Pushing the keys rarely results in the desired key appearing on the screen: instead, it is often necessary to push a key 13 or 14 times in order for it to register the expected key. When pushing a key, the cursor often skips several spaces making it necessary to keep scrolling and pushing the key to eventually get to respond at all, and to even stop at the expected choice. The features are not consistently available when trying to manage texts. Sometimes, you can select texts to delete. Other times , you only have the choice to delete the entire thread. Other times, you can only delete the message you are looking at. There are multiple other issues with this malfunctioning piece of plastic masquerading as a cell phone. This is insane, how badly ATT treats their customers, by sending out this ridiculous excuse for a 4g phone.

Desired outcome: Replace this malfunctioning off brand piece of so-called 4g equipment with a functioning. Phone, genuine Alcatel at minimum.

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C
8:25 pm EDT

AT&T Internet

My name is Charles Tornes, Jr. and I am a long time customer of AT&T. On May 3, 2022 I placed a called to AT&T. I could not get a connection using my internet service. I reached someone in the technical department that ran a diagnostics on their end but could not fix the problem. I was told a technician would have to come out and it would not be a charge to me. The technician came out on May 4, 2022 and discovered I had simply a wire plugged in the wrong port. He plugged the wire in the correct port and this issue was corrected.

Today I received a bill and saw I was charged ninety-nine dollars. I called AT&T today and have talked to five different representatives and one of the representatives among the calls was a supervisor from billing that could not help. The billing supervisor transferred me to customer loyalty department. My problem has yet to be resolved.

Desired outcome: I would like the ninety-nine dollars to be deducted from my May 27,2022 bill. In addition my prayer is that AT&T will honor what they tell their customers.

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D
4:04 pm EDT

AT&T ATT

i over paid ATT in the amount of $2586.70 yes it was my own fault, this happened over a span of 11 months, since mar 18 I have been trying to get that money credited back into my bank acct. I have talked to so many people over the course of 2 months to no avail , there out of the countless amt of representatives I have talked to were only 2 people who actually got anything done about this matter, i had to fax in paperwork showing from my bank acct the money was being paid to them, $28 later still havent recieved any money back, been told it would be there in 4 days, 1 week, was guaranteed by a manager in 1 hour, amongst other amount of times, still no money sent, the last time i talked to someone they said 15 days, (3-5) for processing and (7-10) days to be mailed out, well here we are 15 days later and still they have not processed my money, they tell me the refund has been apprroved so why havent i got it yet, now they are telling me not till may 18, when it will be reversed back into my acct, why am i waiting another 2 weeks, this has been such a horrible experience with them my blood pressure has shot thru the roof.

Desired outcome: to recv my money now and not have to continually wait and wait and wait and be lied to

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D
6:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T Prepaid Phone

I have had a prepaid phone with AT&T since 2014 never had a problem. In Feb. 2022 I tried to make my annual payment of $100.00 before my account expirers on March 1 2022, I was unable to access my account from my home computer, so I went to a local AT&T Store to get help, they were able to get into my account and I payed them $100.00 for the year was told I was good to go until Feb. 2023. That made my account to be $423.00 worth of phone time at 10 cents a minute. On May 4 2022 I received a email From AT&T stating my email address was no longer associated with my prepaid phone number. I tried to access my account online only to find out my service had been disconnected and I could not get into my account. I called customer service to find out why my service had been disconnected only to be told nothing, they refused to tell me why. I called 8 more times to try to get an answer and to find out what happened. I asked to speak to a supervisor multiple time only to be put on hold for 45 minutes to an hour waiting, and then being told the supervisor is busy and not able to help me. During this time on the phone with customer service my account was reestablished and i was able to see my account and it had no money in it, AT&T was asking me for money to activate my account. I called customer service again and I asked to be transferred to billing, after waiting for 40 minutes a woman named Rachel got on the phone and told me It is AT&T policy no refunds or credits to be given out, I asked why was my account disconnected and she said you need to talk to customer service and transferred me to them. Right now I am out $423.00 and no phone service.

Desired outcome: I want my money put back in my account, and my account restored.

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T
10:21 pm EDT
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AT&T Internet service

My complaint is about AT&T and their overplayed annoying reunion commercials on tv while I understand company's wanting to advertise their business. But when it becomes so repetitive that you see this like five or six times in a one hour program. Their previous ad that ran the airways also very annoying, and over ran. Ruining nighttime tv watching

Desired outcome: Would like to see commercials that are now so repetitive or annoying

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A
7:54 pm EDT

AT&T At$t internet

We all AT&T Is simply terrible across the board. It's not their fault. The regulatory agencies that allow these atrocities are the ones to blame. AT&T Is simply terrible in all aspects of business.

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Update by 2646
May 02, 2022 8:16 pm EDT

Simply terrible across-the-board! No long narrative needed!

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C
4:50 pm EDT
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AT&T Service

I have a "mobile hotspot" that I had connected with US Cellular. I recently decided to move to AT&T. I connected my cell phones with AT&T. The salesperson advised me to hook the hotspot up through a prepaid contract instead of on my monthly cell phone bill. I had the salesperson activate the hotspot. I paid the $81 fee to hook it up. I walked outside to see if it worked correctly. It did not. I took the hotspot and my computer back inside of the store & the salesperson said I would have to call a 1-800 number, he couldn't give me a refund & didn't know how to fix the problem. I called the 1-800 number & they gave me another 1-800 number. I called & have recieved (6) different 1-800 numbers from different technicians with AT&T. The technician on the 1-800 number told me I would have to go back to the store. I went back to the store & they told me there's nothing they can do, I needed to call the 1-800 number. So I called the 1-800 number while I was in the store. The technician then told me, I didn't need to be at the store, she would take care of it. I left the store & travel home (approximately 1 1/2 hours away). I am talking with the technician on the phone, I get almost home & the technician tells me I need to return back to the store, there's nothing she can do, the store would have to help me. The service with my cell phone package is fine; however, the "run around" & passing me to (6) different 1-800 numbers is a bit ridiculous.

Desired outcome: I would like a refund for the $81 for the activtion fee, that never worked. The technician's with AT&T can see I activated the "hotspot" & the data was never used. Any questions, please feel free to call [protected] or email.

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K
11:38 am EDT
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AT&T Bucket Truck/ Driver and other employees

I was going down HWY 190 on my way to work and there was one of your AT&t Bucket trucks in front of me. I heard a loud clank and Im not completely sure where it exactly came from be it from underneath the truck bucket/lift its self but right after I heard the noise I saw a huge metal square spiraling towards me and right at my eye/ chest level. I swerved but not before I heard it hit my car Im not sure exactly where it hit because I automatically ( once I swerved ) directed my attention to the semi behind me trying to make sure it had time to brake and not hit me. I heard the metal hit the road and after the driver corrected himself and his vehicle was back off the shoulder and on the lane waited a few minutes since he had slowed down and obviously saw what had just come off his truck. I waited several seconds before contacting the sheriffs dept I was waiting on the driver to pull over and stop. When he didnt I called the sheriffs dept. and told them what had happened aprox. where they could find the metal square ( It was at least 12x12 if not larger. Gave them the license plate # and told then the road your driver pulled off on. I didnt pull over and check the damages while I knew there would be some until about 3 miles down the road once pulling into work. Once again, I am unsure exactly where the metal piece shot out from be it underneath or the bucket/lift its self but it has to have broken off or snapped from somewhere given the noise it made and you could hear it snap. I will tell you had I not heard that noise I'd have believed it possibly could of come from one of the 3938 items that seemed to be just thrown in the back of that truck and unsecured best I could tell. I' nhavent heard back from the sheriffs office but you can contact them to see where they stand its Beauregard Parish sheriffs office My car is damaged the driver was very disrespectful and unprofessional not only by not stopping but by the way the represented the company and his lack of ethics with how the bucket of the truck was laid, the items thrown about the back end and nothing securing the items to the truck nor any sort of barricade to prevent the 5 gallon bucket and the safety vests crammed inside of it from flying out. I am attaching the aprox. location of the metal square ( when I go on lunch I will attempt to locate it and document the location before removing it for your records. The PD was also took down the location on their report Im not sure if they located it or not. The road and speed the truck was traveling the time it occurred and the license plate information as well as my contact info. I look forward from hearing from your company and its response/solution to this matter.

LOCATION: HWY 190 West. between HWY 3226 and the entrance to the PCA papermill.

Date: 04/29/2022 Time: Approx 8:33 AM

Truck License # C058100

Beauregard Parish Sheriffs Office # [protected]

My contact info: Deane Gonzales [protected] Email: [protected]@gmail.com

Desired outcome: Paid for damages to my property and your trucks be better secured to prevent this happening again.

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E
5:02 pm EDT

AT&T Refund

After many mouths I finally decided to allow AT&T to install their service in my home. They had been contacting me for a very long time, however that was a great mistake, since their service is very poor. When their technician arrived he informed me that he could not install direct tv in my home at that time. He made another appointment for January 13, however he did not arrive or inform me that he was not coming, so I was required to made another appointment after being inconvenced that day. He finally arrived a few days later and installed direct tv. My internet still needed to be connected, I also had problems with that service as well they would made appointments that were not kept. Finally, their technician arrived on January 21, however when he connected the internet to my home all of my televisons stop working and he did not know what to do. He insisted that the other technician must had connected the televisions incorrectly. There were two advisers here as well and they did not know what was wrong. So, I contacted AT&T and informed them about the matter and since I had experienced so many problems, I told them to cancel my service and that I was going to contact Spectrum to reconnect my service. They still charged my credit cards for months in advanced. So, I requested a refund and they agreed, however I have not received the refund gift card and they are still sending me bills stating that I owe them a balance. I returned all of their equipment in a timely manner and I feel that I do not owe them any funds since their equipment was only here for a couple of days and it was not working properly and if they do not know how to get it to work properly I should not be required to pay for your poor service.

Desired outcome: I would for like AT&T to give me a refund for the money that they changed on my credit card in the amount of 39.00, to stop sending me bills to my home. I would like them to completely close the account of [protected].

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G
1:28 pm EDT

AT&T Uverse fiber optic service and change out a broken tv box.

I have spent hours on the phone to get an AT&T technician to come to my house to check the fiber optic connection and change out a broken TV box. I made appointments for the technician to come on March 28, 2022, between 8 and 10AM, again on April 21, 2022, between 8 and 10AM and today April 25, 2022, between 10 and 12 AM. I had to take time off from work and on all three occasions the technician never came. Right now I have been on the phone for one and a half hour, to get an answer whether a technician is coming or not. The service of AT&T is deplorable, the respect for the client non existing and convoluted system to get a person on the phone infuriating.

At&T should be deeply ashamed and I demand a response. Incompetence is rampant.

Desired outcome: A technician should come a solve our Uverse problems.

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B
1:23 pm EDT

AT&T Wireless customer service

Wireless cusomer service is non existent. Can't understand english. Put you on hold cause they don't understand. Talk over you!

They csn't understand system glitch. I can't log in, just esulate and hold!

20 + min a day online. They dom't listen tired of repeating and repeating no u s a support! Deplorable. On hold again listening to ads!

Sorry I cme back! Just care about selling, not customer service!

I filed a bbb compliant. Social media is now ignoring me. Number buzy busy no response on twitter,

Desired outcome: able to log in to account

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G
10:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T Rotten pole about to fall

I own a 14-unit apartment building located at 1450 SW 6 St Miami FL 33143. There is and very old ATT pole behind my property that carries old telephone lines that have been disabled and functioning cable lines no electrical lines. The pole is waving back and forth with the wind and is very loose on the ground. This dangerous for not only my tenants and building but the children that play on the parking lot of the property behind mine. I have tried to call both ATT and Xfinity, I have been bounced around thru many people and told I will have called back, and nothing happens. I have automated texts and screen shots of my calls where I have spent 45+ minutes with multiple attendants and then saying that someone will call but no one calls back. I know that the pole belongs to ATT. I'm bringing this to your attention before an accident happens. I have video of the pole waving back and forth at least 6 to 8 inches and picture of the base of the pole that is rotted. Please help before something happens thanks

Desired outcome: REPLACE THE POLE BEFORE IT FALLS AND INJURES SOMEONE

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R
10:31 pm EDT
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AT&T Internet/service technician

On August 9,2021 I was having internet service to come out and bury the internet wire instead they damaged my drainage pipes and cut our comcast as the technician stated he had 32 years I asked why they did not do a location before they dig, they did not I will continue to complain to ATT and every company that will listen as BBB and Federal Trade Commission every site I find to list what a bad service I have experience and not understanding why the company refuse to settle the damages they made on my property I spoke with Orlanda Cimmons at [protected] ext - 2019 she only said she could not change what Claims department offer me which was $250 not enough to have the service re digged and new pipes replaced where as a Don Rush contacted me to have me call Emily Clark in claims department [protected] she only said att could pay $250 well no one came out to see the damages I could only try to send pictures but trying to show the distance of how far the damage was done and parts the technicians tried to cover was not too clear I sent a email of damages got two estimates went with the lowest then upload as emily asked after that to this day April13,2022 Orlanda senior management or claims department has not tried to reach out or settle this issue I will continue to list ATT on every site as a bad service as well as keep trying to get this office to settle their damages. Reevone Sajous [protected]

Desired outcome: $775 to repair damages

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C
3:55 pm EDT

AT&T Equipment/non

We contacted AT&T requested Fiber, when service arrived to install, we asked

to be sure they were installing Fiber, they replied no, so we canceled and waited

until the Fiber could be installed. now AT&T is demanding their equipment back

we DO NOT have any equipment. I have talked online 3 times with the help dept.

each time they tell me its fixed, it is not, I have walked into the brick-and-mortar

store 3 times and each time I'm told its fixed, now they have turned it over to

collections and I'm getting threatening phone calls. "You have 48 hours to return

said equipment or else" If I had Equipment, I would gladly return it.

Desired outcome: I want them to take it away from collections and I want them to fix their mistake.

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12:57 pm EDT
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AT&T U-verse TV channels

I've been a satisfied U-verse customer for several years now and have been happy with their channel selection. Now they've eliminated my "One America News" channel which is a conservative news channel and was one of my personal favorite channels since I'm a politically conservative person.

Why was this channel removed? Is it because AT&T is now in the business of self-censoring the information they allow me to consume? Sure as hell seems like it to me! I know this is a trend nationally for so-called political liberals to censor what they deem fit for everyone to see including cancelling conservative speakers at universities. This is a destructive trend for freedom of speech and destructive to a democracy and free republic! Say it ain't so.

Desired outcome: Restore "One America News" channel to my channel list!

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C
6:34 pm EDT

AT&T One America News Channel

As of 4/6/22 sadly OANN (news channel) is no longer being carried by ATT as a result of a left wing mob calling for censorship of anything that goes against what they want everyone to believe. OANN is a highly reputable and respectful news company acting as a beacon of truth in a world full of propaganda. It does not spit forth hate and lies like CNN & MSN. OANN is not racist. Because OANN is off the air at ATT, we and many others will be changing providers.

What happened to folks just change the channel if they don't like something? What happened to free speech? Banning speech & books is very unamerican!

Desired outcome: Reinstate OANN to be aired on ATT.

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2:38 pm EDT

AT&T Wireless phone account

What's the sense? Is anyone listing? How many ways can I say absolutely horrible service?

The people that answer really do their best I believe, but can not solve my problem. Tried on 4 different occasions to solve my issue with at least 2 hours on the phone each time.

The issue is simple. I'm trying to register my business account with 4 lines online and can't! It just can't be done according to AT & T corporate office in St. Louis. That was 1 call and 4 transfers to 4 different people with the last being corporate. I was told that I needed to go to a physical A T & T corporate store to resolve the issue, really? Why can't my account login's be reset?

I left 4 message in the local Peabody, MA AT & T office to schedule an appointment and no one has returned my call!

What more can I do? I guess it's time to switch carriers. I think I've been with AT & T for at least 15 years! What is wrong them; Dumb & Dumber!

Desired outcome: Call me to resolve!!

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5:46 pm EDT

AT&T att wireless

i swutched to att wireless on wed Mar. 30 i was given no set up help. no code set up. another trip to the store. still disn't srt up phone. voice mail still not aet up. social Media who esculated it. got disconnected from that person.re esculated sat evening no boice mail. the store manger w indiantown rd jupiter . fl wanted me to come a thrid time! deplorable, no info on setting up voice mail.

set up to complicated too many codes. my 92 yr old mom could not set up thos phone!

no information on set up, no account number! have spent Wed am to Sat pm tying to gt my phone set up.

very poor customer service. my 93 yr old. mom can't leave a voice mail! deplorable!

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J
1:20 pm EDT

AT&T Home phone

Near 2 months two cancellations and then finally today I get another appointment which I am skeptical about but to be fair I will wait again for the April 22 8-10am appointment for home phone installation. I spoke to a very kind lady that went beyond her duties to get this handled. It seemed that AT&T had some extreme problems in my area for home phone services but were reluctant to actually tell the customer what the problem was. This kind lady got my problem resolved as of today, but it will not be satisfactorily resolved until I hear a dial tone on my home phone. JRW [protected]

Desired outcome: Home phone installed

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About AT&T

Screenshot AT&T
AT&T is a leading telecommunications company that provides a wide range of services to customers across the United States. With a history that dates back over 140 years, AT&T has established itself as a trusted provider of wireless, internet, and entertainment services.

One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.

In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.

Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.

Overview of AT&T complaint handling

AT&T reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Billing was posted on Nov 21, 2024. The latest complaint They sold me misrepresentation service was resolved on Nov 30, 2022. AT&T has an average consumer rating of 2 stars from 2164 reviews. AT&T has resolved 644 complaints.
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    +1 (877) 990-0041
    +1 (877) 990-0041
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    Order New Fixed Wireless Internet Service English
    +1 (866) 975-0050
    +1 (866) 975-0050
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    AT&T PREPAID Wireless Home Phone
    +1 (855) 288-2727
    +1 (855) 288-2727
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    Digital Life
    +1 (410) 739-2095
    +1 (410) 739-2095
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    Director Of Sales
    +1 (469) 216-8520
    +1 (469) 216-8520
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    More phone numbers
  3. AT&T emails
  4. AT&T address
    575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
  5. AT&T social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  7. View all AT&T contacts

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