AT&T
Reviews and Complaints

Hello, I called customer service on Saturday June, 25th at 9:45 a.m. (the call lasted 25 mins) about my bill increase. She explained that there has been an increase in your plan in June and we emailed you about it. I have never received a mail nor an email stating the changes in my bill. I asked her to resend the email since she said we emailed you about the changes in May. She said she was not able to do so. I asked to speak to the supervisor and she said that the supervisor is on the other line. I told her I will hold the phone until he/she becomes available. She hung up on me and never called me back. This is absolutely a horrible customer service. I also think that you should not take advantage of your customers and increase their bill without notifying them. Absolutely poor customer service.

Aat&t erie pa buffalo rd store billed iphone aple watchphone1900dollar shut off service creidt hit 1900$ no service refund new bank card send chech address 239e12thst erie pa 16503 ericcaldwellssn169585688 020861 phila pa fromjune no dission from you filed in phila 302n13thst 19107 hi ittsericcaldwell is a dission yet

I have been trying to resolve an unfinished service line install for a month now. the coax/cable is still lying on the ground from the service point to my house. Every time I try to speak or chat with customer service about the issue, I get transferred time and time again and even transferred to a supervisor only to have to keep answering the same questions unrelated to my issue. No one with customer service has helped. They seem not to be able to comprehend or just could care less. I have spent over 10 hours on the phone and live chat been disconnected by customer service several times on purpose.

It seems that no one with at&t can think beyond the poor training they receive and or just really don't care.

Here is a example of a copied chat.

Chat with AT&T

Good morning!

Friday 11:52 AM

AT&T 11:10 AM

Hi, I'm your AT&T automated assistant. How can I help you today?

11:11 AM

trying to verify my appointment with a tech for today

AT&T 11:11 AM

Here’s how to check your appointment status or change it online:

For repair appointments, sign in to Troubleshoot & Resolve.

If you’re getting new service or equipment installed, sign I need the Order Management Hub.

Helpful?

AT&T 11:11 AM

Sorry to hear about that! Let me know if I can help with something else.

11:12 AM

live chat

AT&T 11:12 AM

Choose a topic to chat about:

11:12 AM

live chat

AT&T 11:12 AM

Let me try connecting you with someone who can get you the help you need.

You’re in line! Stay close to your device and we’ll update you soon.

While you wait, check out these self-service options. And don’t worry we’ll hold your place.

Use the myAT&T app to pay your bill, change your plan & more

Find step-by-step fixes for common issues

Learn more: 5G availability and capable phones

Ask a question in AT&T Community Forums

Connected to live agent

Jerald's here to help!

Jerald 11:15 AM

Thank you for contacting AT&T. My name is Jerald . I'm happy to help.

Jerald 11:16 AM

Hello, How may I assist you today ?

11:17 AM

thanks trying to verify that my appointment with the AT&T tech is still on for today

Jerald 11:17 AM

I understand your concern regarding the tech appointment , let me check that for you

11:18 AM

waiting

Jerald 11:20 AM

In this case no need to worry , As we are from the Internet billing team we have limited access to check on it however we have dedicated Tech team who having access to get this issue resolved straightway.

Jerald 11:20 AM

to make sure you are happy about the resolution from my end, I am going an extra mile for you.

Jerald 11:20 AM

Please let my supervisor call you and connect you to our Tech team, now itself while you are on the chat with me, for us to ensure we were able to handle your concern completely.

Jerald 11:20 AM

Does that sound good ?

11:22 AM

please I have been trying to resolve this issue for almost a month now and have spent at least 10 hours on the phone with AT&T

Jerald 11:22 AM

Sorry to hear that ,No worries I'll connect your with our tech team on chat itself

Jerald 11:22 AM

Please stay on chat while I'm connecting with them .

11:22 AM

ok

Jerald transferred chat to Diana

Diana's here to help!

Diana 11:23 AM

Hello! Thank you for contacting U-verse tech Support. My name is Diana. I'll be happy to assist you.

Diana 11:23 AM

I can see you were chatting with a previous representative, please allow me a minute while I check previous interaction so you don't have to repeat yourself

11:25 AM

good deal. I just need to verify that the tech will be out today to complete the installation.

Diana 11:25 AM

I understand you're chatting us because you want to confirm an appt scheduled for today. I can help you with that!

Diana 11:25 AM

Could you please provide the four digit passcode associated with this account?

11:25 AM

1661

Diana 11:26 AM

Thank you! Already checking

Diana 11:28 AM

Can I know if ou recieved equipment and you're waiting for the tech in order to install it?

11:31 AM

already installed and permanent line is ready to be hooked up. running on temp line for almost a month now and have had the neighbor up in arms with me because it is on top of his yard as well. its already been cut once.

Diana 11:33 AM

Oh, I get you. You mean bury wire service. Estimated completion date is today, timeframes are 8:00am-8:00pm. If you agree I can schedule a follow up for tomorrow to make sure if tech arrived in order to bury it

Diana 11:35 AM

Just checking to see if you are there so we can continue.

11:35 AM

please understand, the permanent line is finally buried but still running on temp line. need. the appointment for today should be to connect the newly buried line,

can't you just check on an order that should have been already generated?

Diana 11:37 AM

Your satisfaction is my top priority and I will involve my supervisor to personally take care of your case. Please stay connected while I connect you over

Diana transferred chat to Karla

Karla's here to help!

Karla 11:37 AM

Hello

11:38 AM

hello

Karla 11:38 AM

my name is Karla supervisor on duty, I will be happy to assist you, allow me a moment to review your request please

11:38 AM

ok

are you still there?

Karla 11:42 AM

Thank you for waiting, nice to chat with you Brent, I can see you're contacting us due to it was scheduled a technician for today to connect line, am I right?

11:42 AM

yes

Karla 11:44 AM

Thank you for confirming, I do apologize for this situation you have faced, no worries I can help you with that.Before to proceed, May I have the 4 digits passcode from your account?

11:44 AM

wanting to verify that the appointment wasn't canceled for the 5th time for some unknown reason.

aren't you yeading the conversation? this is redundancy. it's 1661

Karla 11:46 AM

Thank you.

Karla 11:47 AM

Just to make sure, Was this technician going to install a home phone service?

11:48 AM

what the heck. its internet and direct tv. again

Karla 11:49 AM

Got it, So In this case I will have to dispatch a technician as I see there isn't any placed technician

Karla 11:49 AM

Would you like I check schedules now?

Karla 11:51 AM

Just checking to see if you are there so we can continue.

11:51 AM

a tec should have been already dispatched for today. can't you simply check my account and verify that the tech is still scheduled to come out today. I am copying this conversation to forward to corporate,

Karla 11:51 AM

Karla 11:54 AM

I don't see any placed appointment, Just to make sure, Was this technician for you internet service or Direct TV service?

11:55 AM

its the same line!

Karla 11:56 AM

In this case let me explain you I can dispatch a technician here for internet service, if you want it for Direct TV it might be in another department as they're separate accounts

Karla 11:57 AM

Just checking to see if you are there so we can continue.

11:57 AM

evidently you don't understand. I just need a tech to hook up the new lines.

arla 12:05 PM

Just checking to see if you are there so we can continue.

12:05 PM

yes

Karla 12:05 PM

Please let me know if you are receiving my responses; otherwise, our session will end.

12:05 PM

i am

Karla 12:05 PM

Just checking to see if you are there so we can continue.

12:05 PM

yes

Karla 12:05 PM

Please let me know if you are receiving my responses; otherwise, our session will end.

Karla 12:06 PM

Our chat session is now ending. Thanks for choosing AT&T! We appreciate your business.

Karla left the chat

Very dissatisfied customer

Sincerely:

Brent Davis

Cant get this number canceled was stolen and my bank is getting charged. [protected]. This is a prepay phone, was stolen and I cannot get anyone to get this number recalled or canceled. I have tried several times to get this resolved and month after month it is still there I need some help please. Text me at [protected]

Bought 2 new iPhone 13's from Sam's club

on may 27. Did not like plan, so sent phone back on June June 6th. I have been trying to get my phone number released from ATT every since. It is now June 20th. I have spent 5 hours on the phone with ATT and T-Mobile this morning trying to get them to release my number. They keep asking me to generate a transfer pin on my ATT phone that I returned 3 weeks ago. I escalated to an area manager and she overrode this code after asking what kind of car i owned, boat and home address.

This was supposed to release my number. I called back in an hour and I had to start over from scratch with ATT asking for a transfer pin.

All i want is my phone number released fro ATT so I can get my calls and texts again.

I WILL NEVER USE ATT AGAIN! I told them if i ever tried to use ATT again i want my wife to kick me in the A** as hard as she can...

order# SPMS58373531 5/27/2022

I recently move 4 phone from ATt to TMobile. My monthly savings will be at least $75 per month. I was able to provide the transfer code and transfer pin to T Mobile. In moments, the phone number was disconnected from ATt and ported over to T-Mobile. What happened next was bad. On one of the phones they out it into 2 day lockdown so T mobile couldn’t use the number. 2 days with no phone. And of course I called ATT and was disconnected twice. They said I could do it online but I explained the account was closed. Finally they agreed to do it and I had to provide the IMEI number. Why would they lock the phone when the number was transferred to T-Mobile which they accepted? The phone was booth at Target, was paid in full and there wer no service contracts. They were just being jerks. Then I find out they notified my bank and Target that my phone was disconnected. BS. The numbers were transferred. Just another example of sticking it to the consumer for switching from high priced service. I am sure I’m going to get other notification from other accounts. ATT know the number was transferred. They allowed it to port over. Complete jerks and not very good customer service. TMobile is much better at service but they tend to be really polite, friendly and chatty. I’ll take that over ATT any day. Absolutely no reason other than spite at work here.

Last Tuesday, 6/7/2022, we had a technician come in and install our new service. We live in the country but was told that AT&T had been used by the previous owners with no issues. The install went great, and everything was fine up until the past Monday 6/13/22. We have been unable to connect to the internet. I have tried rebooting the router, turning off and on the antenna, resetting the router, and unplugging everything to no avail. I tried contacting AT&T's tech support on Monday several times and each time was put on hold for 20-30 mins, and nobody picked up. On Tuesday, I did the same for several hours, even calling several different numbers. After talking to two representatives that could not help me, I finally was able to speak to a technician. She had me do everything that I had already done and then figured out that the outage was due to the cell tower. She said that she issued a service ticket to have someone work on it. I explained that it was very important that I have internet because I also work from home. She said that she would expedite the service, but it could take up to 72 hrs. I asked if I would be credited for the time that I was without service and she told me that they do not do that, but she would make sure that there was an urgent request put in. I have tried repeatedly to contact AT&T since then and still cannot get through. Every time I call the message said that they are currently experiencing higher than normal call volume. I understand that they are busy, but to be on hold 45 mins or longer and nobody answers is crazy. I am about to cancel my service and go somewhere else. I have to have the internet for my job, or I am going to lose it, which I cannot afford. I have never delt with a company before that does not seem to care about their customers.

I returned to att on mar 29 th 2022. the provder I had did nt work in my area.

I had to go back to the store 3 times, due to incompetent employees not setting up my phone.

Than I had to call to finish it. I called apple did it my self.

I have had call quality issues since I signed up with ATT.

My calls are dropped. and interference. I have done every trouble shooting step posssible.

Customer sevice is impossible to contact. social media says they call m, I get no call. so how do they get my voice mail?

I have spent hrs on the phone, replaced SIM card, had escuation ticket. had to order. store didn't have it. another wasteless trip.

I have an elderly mother. I also have a serious medical condition.

I need a working phone.

No one can resolve the call quality issue.

I repeat my info, one rep lost my call back number, could not take my number.

a nube that called me from Tx was only an ougoing number!

ATT lacks customer service, and has no integrety whrn dealing with customers.

I moved and needed to transfer my landline. Yes, actual physical landline. They told me I could not keep my number and would need a new one, no problem for me. The phone has not worked the entire time since installation, near two months now. They sent out techs repeatedly, at least six times, only two got it to work each time for about an hour. I have called and called and called to get the issue repaired, dozens of times now, to no avail.

Because this is a landline 99% of the agents I get on the phone can't help, they transfer me. Each call is TWO HOURS minimum of being transferred and hung up on. Never, ever have I been hung up on so many times. I am never rude. I never scream. They are just so heinously incompetent that they either hang up on purpose or can't transfer a call. I have supervisors promise to call me back, they NEVER do. Every single time I call I ask for landline support, every single time I get shuffled around, sometimes even put through to Spanish speaking only lines. I can't use the online chat because they don't support landlines so they cannot access my account. It gets better: they have my email address wrong. I have asked them to correct it dozens of times and each time they say they have and yet I get no emails. I just got a letter from them with the WRONG email listed on it saying "we tried to reach you at this email address but it is wrong so please update it" which included a web address to go to where I could update it and IT IS A DEAD WEBSITE ADDRESS.

For weeks now I've been promised techs are coming back out yet again to repair the phone. Sometimes I even get calls and text messages saying the techs are nearly there, but they never show up. Ever. Better yet even the link in the freaking texts they send me that is supposed to show my appointment time is a DEAD link.

I am beyond furious. I have asked for the highest level escalation team for customer service and been hung up on. I want full transcripts of every call and chat I have placed since apparently they are "recorded for quality" to show that I have been calling and calling and trying to get help and instead get hung up on and lied to and spend HOURS in phone trees that do nothing.

I have to have a phone that works in a power outrage. This is the only landline available in my area. This is denial of basic safety services by a company so horrible, so corrupt, so incompetent that I cannot believe they remain in business. I am at my wit's end and cannot get an ounce of help.

Horrific company. Horrific experience.

From: Emmanuel Rosado

To: To whom it may concern, AT&T

Re: Compliant AT&T Services

June 5, 2022

Hi! I’m Emmanuel Rosado,

Thank you for the AT&T services,

This statement is a Consumer and Governmental Affairs "FCC" summary and doesn't discuss all the circumstances in detail. This statement aims to complain about some ATT stores and the AT&T prepaid cell phone service issues and request an executive investigation regarding this matter. I want to keep having the best experience AT & T provides to all their clients.

Per “The Federal Communications Commission regulates interstate and international communications by radio, television, wire, satellite, and cable in all 50 states, the District of Columbia, and the US. Territories. The FCC is the independent US. Congress oversees government agencies. The Commission is the federal agency responsible for implementing and enforcing America's communications laws and regulations. “ FCC.gov

According to the FCC, "Telephone companies may use, disclose, or permit access to this information in these circumstances." I want to remember that I haven't agreed with third-party agencies to gather any information without my consent unless approved by AT&T regulations policies or FCC standards. On the other hand, I've had weird issues at AT & T stores and with my AT & T phone services. Last year, I complained about the Bobby Jones ATT & T store when the representative refused to open a new line phone (in a new cell phone). My actual AT & T line was [protected]. However, more than 90 days after complaining, I never heard back about the AT & T complaint. Also, another incident happened on June 4, 2022. At approximately 3:00 pm, I showed up at the AT & T store located at 5003 Steiner Way, Grovetown, GA. I asked the representative to make a line transfer from the line [protected] to another phone. The representative installed a new sim card in my phone at the store to make the phone number transfer but never gave me back the information he printed out of my cell phone service. The representative took pictures from the tablet he had in his hands while I talked to the AT & T customer support from the phone line at the store located at 5003 Steiner Way, Grovetown, GA. 30813.

Furthermore, at approximately 6:00 pm, I got several unknown phone calls. I answered the first phone call, and someone asked for "Bobby." It was approximately 6:15 pm. Mr. Douglas Adams called my phone claiming that I was using his phone line, which the representative activated with a new sim card at the store location at 5003 Steiner Way, Grovetown; Mr. Adams claimed I was using his phone number line. I answered Mr. Douglas, "I'm talking to AT & T customer support, "Andres" regarding this matter." Customer support stated my 4-digit pin was incorrect, and I had the line number [protected], which belongs to Douglas Adams. In addition, the customer representative via phone provided me with a new phone number [protected]. However, the old line, which was the one supposed to be transferred [protected], is still activated, and I got a new phone instead of a transfer. I believe it is not usual with all clients at AT& T. Because the old line [protected] was supposed to be transferred but is still activated and never transferred.

I consider this issue dangerous for my online accounts because I'm having issues with two fact authentication to log in to online accounts such as my bank account, emails, etc. Today June 6, 2022, I showed up at the same AT&T store in Grovetown, Ga. I notified the At&T store representative Noe knows about the situation. However, Ms. Noe didn't have an explanation for such actions. Ms. Noe stated that the other representative was not present at the store.

Additionally, by 1:30 pm, after leaving the AT$T store at Grovetown, GA, I continued my efforts to find a solution to the problem by calling customer services once again. Customer representative, "Andres," the same AT&T representative I talked to on June 4, 2022, regarding this matter, stated that he had no access to the line and was supposed to be transferred from [protected] to another phone. Mr. Andres didn't take my complaint seriously because he refused to provide me a phone number to call to make a complaint to investigate this issue. Mr. Andres didn't try to find a solution to the problem. Once again, my efforts continued calling [protected]@T customer service. Mr. Kelly, listen carefully. Ms. Kelly stated that something weird was going on because of the issues mentioned above. Besides, Ms. Kelly stated that the phone num. Mr. Andres assigned me on June 4 a phone line already in use since February 27, 2015. I provided Ms. Kelly with the sim card num. [protected]-[protected] and IMEI [protected]. Ms. Kelly had access to the account [protected], transferring the phone num to my AT&T phone as it was supposed to be done on June 4, 2022at the Grovetown store. Also, Ms. Kelly stated she would escalate the issue to find a solution to the problem to be investigated adequately. Ms. Kelly provided me with two phone numbers and one email to file a complaint on my end. I had two phone numbers activated simultaneously in one $30 prepaid monthly plan. I was unaware.

Finally, I thank AT&T for its excellent services. I have been an AT&t loyal customer since 2014. AT&T always provides the best experience to all clients: without discrimination, judgment, or based on a solid foundation to justify such actions as refusing to open a new line, taking pictures of personal data, or adding a phone number, instead of transferring a phone number from other existent client accounts such in my case mentioned before. Still, I want AT&T to make letters on this matter addressing an exhaustive investigation of this issue to find a solution to the problem with my services and issues at AT &T stores. I want to keep having the best experience AT & T provides to all their clients. I count on AT&T's collaboration in this matter. "Make your consumer information preferences clear to all businesses" FCC.gov.

The following is a friendly Consumer and Governmental Affairs, remember.

Per, Consumer, and Governmental Affairs, FCC," My telephone company may only release your customer information to you upon request, with certain protections:

• Password for phone or online requests

• Valid photo identification if your request is made in person.

Furthermore, your phone service provider must:

• Confirm any new or updated password; backup for a forgotten password; an online account; or a registered address.

We obtain your permission to utilize consumer information for marketing purposes.

• Maintain accurate records of disclosing your customer information to third parties with your permission.

• Submit an annual summary of all consumer complaints involving the unlawful release of customer information to the FCC and certify compliance with FCC regulations.

Protecting your customers' personal data

• Please inquire with your service provider about how they safeguard your customers' information privacy.

• Examine your phone bill and any other company correspondence carefully.

• Determine whether your organization is asking for opt-in or opt-out authorization to use or share your customer information for marketing purposes, and communicate your decision to your provider.

• Your selection is valid until you notify your employer otherwise.

“Remember that all telephone businesses, including local, long-distance, cellular, and VoIP service providers, are required to collect customer information.” FCC.gov

I hope to hear from you soon,

Respectfully,

Emmanuel Rosado

Resource:

FCC. gov

https://www.fcc.gov/consumer-governmental-affairs

AT&T has scheduled 4 different dates to install High Speed Internet at my home.

Each cancelled without notice, no phone call, no email, no text. For a communications company they are severely lacking in communications with the customer when issues the need for changes occur.

After taking off work 4 different days to be present for the tech to install service, I have cancelled the installation all together. Definition of insanity is doing the same thing over and over again and expecting a different result.

In August of 2021 we were told $29.952 a line unlimited for 7 company phones and 2 I-pads. They then add 5 more employee phones at a promised $15.00 a month each! Our total cost was going from $999.00 town to $600.00 changing from Verizon and reimbursing 5 employees $45.00 each for phone usage. This conversation was witnessed by 3 people and notes were taken. So far we have not seen a bill less than $1100.00 a month (except for 2-credit months). We over paid by $7700.00 so far and have been put off in 3 meetings with the buzz rep. I was told by everyone I call at AT&T and that they no longer have and commercial reps. A store manager told me that I am not the only one who he heard from regarding the overbilling. He then said that corporate would set up a commercial manager's and give them all sorts of discounts and breaks for them to promise to companies. Yet when the time comes they would not honor those promises. The last "Aria manager" I talked to has taken 2 weeks and still no satisfaction.

First let me say, I have never experienced a more unsatisfactory and deplorable level of service in my life.

I just remained on the telephone with att for over two hours attempting to resolve a simple issue that a third grader could probably take care of in 3 to 5 minutes.

Now to the issue: On frbruary 22 or therablouts I get a liettr from att starting that due to an upgrade in their service, my cell booster (microtell) will no longer be of use. As a result att will be sending me a new cell booster that will interface with the new system (3G up to 4G). Would I please go the a web site as listed and make the request for the new cell booster at n cost to me. Finding the web site to be confusing, ambiguous and not at all well constructed (my opinion), I chose to telephone att and make a request for the new device.

I did so sometime in the last week of February 2022. Afetr a lengthy period of time and not receiving any device, nor any communication, I call4d again and a a sked what is the problem? I was told that there was a delay in getting the units but I would be placed on the list and should receive itshorly but be patients. Ok. I was patient. In early may I called a third time to find out what the situation was and what the hell is going on? I was told that I am in the order list and can expect a delivery in late may. It is now June. I called again (4thy time) and have been on the phone for two hours with a representative. She puts me on hold and makes inquiries and tells me the "promotional" program is over. I ask to be put in touch with a higher level agent and she instructs me to wait 30 minutes to get a call from Chad, in technical support. I get the call and Chad explains that he is a technical support guy and he will switch me to the correct department. While waiting and listening to a Motzart concert, I am disconnected.

I think this company (ATT) is one of the worst examples of poor customer care I have ever experienced.

I will pursue my issue with vigor and conviction. I recommend that a person in public relations call me and apologise and find out what would make me so dissatisfied with the service that Att offers.

I called a month ago about an increase on my internet bill so they said they would reduce it to $35/month. I also asked why I can't just receive a single bill each month, one with my internet charges and one with just my wireless (cell phone) charges.

The next bill then showed an internet charge of 81.83, not the $35 they promised. So I call to find out why...and am told it was because I combined my internet bill with my cell phone (wireless) bill. WHAT? I just thought it's easier to have one auto pay, not two each month. Wrong. These used car salesman have endless scams up their sleeves...so don't believe anything they say. And each time a customer calls to get the ATT errors fixed, they say they can't refund retroactively, even though they promised, repeatedly to reduce the bill to the agreed amount. Multiply that times millions of customers for a hefty profit & you can see why they fail to deliver, every time. Prison is the only answer for the CEOs that encourage those sorts of law breaking scams.

Do NOT use AT&T if you have any other options.

May 11, 2022, I terminated my cell phone service with AT&T, expecting to receive a pro-rated cost for the billing period. My billing period began May 5, 2022, ending June 6, 2022. I should habe been billed for 6 days. Instead my checking account was debited for the whole month because I was enrolled in auto pay. I would like to be reimbured for the period starting May 6, 2022, through June 6, 2022. AT&T customer service representatives informed me that there is anything that could be done to reimburse/pro-rate the cost.

AT&T canceled my 88-year-old moms prepaid service without her knowing it. They did this because of their update from 3G to 5G. I was told they had canceled 36,000 subscriptionsThey said they had sent her a text however she never checks and only uses her phone for emergency situations. She had over $200 remaining on her contract. After spending 4 to 6 hours talking with a customer service rep, Supervisors and the local store manager I wasn’t able to resolve the situation. During the course of my several conversations I was transferred to numerous individuals and told different information several times. I was advised she will be receiving a full credit which I found out later was not accurate. I was told she would receive a$150 prepaid debit card.Also this was not accurate. I was told the local store would have all the information in their system that the customer service rep entered. That was inaccurate also. Bottom line my mom is out approximately $234. I’m still waiting on a call from a supervisor but I doubt I will receive it.

Everytime, I tried to login into my ATT account, the dreadful system does not recognize my password, even when I am already signed into my email, on the next tab, which has the same password.

I called three times; three times three different people promised they would take care of the problem. I had to change my password and it seemed everything was fine, but when I tried again to sign up into my account, the site managed by incompetent people, but it never remembers my password.

The problem is that the technicians you have are in India and not in the USA. Obviously, they offer the service they get paid which is rubbish, and the services is as bad as the services you (ATT) is using in undeveloped countries and not in the USA.

I JUST FINISHED TALKING AGAIN FOR ONE HOUR OF MY TIME TO TWO DIFFERENT PEOPLE WHO KNOW NOTHING AND ALL THEY SAY IS TO RESET MY PASSWORD. I WILL NOT RESET MY PASSWORD AGAIN FOR A HUNDRED TIMES, INSTEAD I WILL BE LOOKING FOR A BETTER COMPANY THAT IS THE USA AND HAS ITS DEPARTMENT IN THE USA, NOT IN INDIA OR SOMEWHERE IN A COUNTRY DOWN UNDER.

I will start searching for another company to switch because I am FED UP with the horrible and unprofessional service provided by ATT.÷

SEE THE SCREEN ATTACHED NOTICED I AM LOGGED INTO MY EMAIL, HOW STUPID CAN IT BE?

my phone was stolen in feb 2022, i waited a week decided to buy new phone

gentlemen on phone sold me a new phone to me and my girlfriend same day, same acct,

1 month later my bill is not what was quoted day of sale, i keep calling to get refund but told it will take 2 cycles 2 cycles later bill still same wrong! i call again , i get frustrated they keep hanging up on me , I call again due to Wi-Fi only lasts 2 weeks how much to get unlimited service was given quote over phone . a supervisor sent email confirming monthly bill , finally on 5/16/22 bill is still not correct was given to me on feb purchase date a att salesman by the name of Ashantae spoke to me in length felt sorry for what i was going through and told me hell give me 2 iPhone 13 pro maxes in place of 2 iPhone 13s for 131 a month with taxes and texted me from 36569 number , within 2 hours a woman is standing at my door with phones to switch over she tells me i bought 2 more lines with those phones , which that conversation never took place , my 13 pro max phones dont work correctly due to 2 lines attached to each phone , now ive called 5 times today to correct and each time att hangs up and makes me start all over again , att wants me to return both 13 pro max phones and not sure if they can refund covers and charging blocks and screen protectors , i feel i was lied to tricked into this scam and not fair to the consumer to have to worry of such things like this from att

I contacted a service representative on March 23,2022 about decreasing the bill.

After explaining that our small church was only open on Sundays, and the bill had increased to $700, and we could no longer afford the services at those rates, and would need to decrease the bill and disconnect an additional line. After being on the phone over 50 minutes and placed on countless "holds," I was advised that DSL was outdated, and the new plan would reduce the bill by "upgrading" the service, along with the disconnection of the second line.

The next month's bill was 823.32, including a new mobile charge [protected]), for a cell phone that I never ordered.

Today, I was on the phone from 11:22 until 1:24, and so far I'm still waiting for some type of resolution (Pablo ID# GPBBFW8) referred me to "Loyalty", Julie answered, when I asked for her ID#, she put me on hold for 19 minutes, after which I hung-up and redialed, finally Crizia (ID# ZYHXYZ8) helped. Please I ask for your help and any consideration that you may afford me. (I'm still trying to get the bill and unauthorized cell charges corrected.

(I wanted to contact management before reaching out to the Louisiana Public Service Commission and FTC).

The account number is [protected], New Greenwood B.C.

The order details and recorded conversations should offer authenticity to my claim.

Thanks, Billie Breedlove, Church Finance Secretary(cell# [protected]/church email [protected]@gmail.com

I have had at&t home wifi for less than a month. Was working great until someone came to bury the wifi line outside. Now the wifi has been out since Tuesday May 17th. I called the same day it went out to get someone out to fix it. I was told an appointment was not available until Friday May 20th from 7am to 11am. I was frustrated because I work from home, and am a college student so I rely on my home wifi to get my work done for both. Friday May 20th at 7am I woke up and waited for the technician to come out. When 2pm rolled around and no one had shown up, I called. I was told the technician was running late and changed the time to 3:15-3:45. I was frustrated because I had somewhere to be and someone has to be home. My husband ended up calling off work to be home when the technician was there. Come 4pm NO ONE HAD SHOWN UP! We called again! This time they tell us, oh it looks like your technician canceled and we are not sure why. Um what? Its been 4 days with no wifi already. what do you mean canceled? We spent three hours in total on the phone trying to get someone to please just come and fix the Wifi that at&t messed up when they messed with it, and that we had been waiting on to be fixed for FOUR days and that we rely on heavily for business. Yet we miss out on work, call off, dont get work done on time etc. For four days to just be canceled on? Then finally at 7pm after being on the phone for 3 hours were told well nothing we can do. We can maybe come out on Tuesday May 24th. Excuse me? Maybe! I dont think so. Worst customer service I have ever experienced. Still dont know why we were "canceled" on after scheduling and waiting for four days. And still no wifi and no appointment to get it fixed, But best believe I know we will be expected to pay our FULL months bill the day it is due. HA what a joke. Most unreliable, unprofessional service I have ever delt with in my life. 0/10!