AT&T
Reviews and Complaints

I have called customer service 8 times the last time &/26/22 I spoke to a supervisor her name is Ann I have her employee number I have 1 TV and wish to return the equipment to the 2nd TV and they tell me a box and return label will be at my home in 3-5 business days I've been waiting since May and still have not received it. 8 different customer service agents can't do their job. My account number is [protected]. I hope you can resolve this issue my contract is up with you this month. Jeannie Luckert email address [protected]@att.net

On July 26, 2022, I requested service for my Direct TV account, the service person was at my home preparing to fix my tv issue, when an AT&T mobile representative arrived at my home and let himself in my house along with the Direct TV service person, I did not request mobile service and the representative was out of place by entering my house uninvited. At that point the AT&T rep began a pressure sales pitch and proceeded to request we sit down at my dining room table and discuss it. Unfortunately the rep talked me into switching my mobile service over to AT&T. He also quoted a fee of $90 a month for service. I kept asking him to repeat that figure because I thought it was too good to be true, he repeated it several times. My first bill from AT&T says after the first month bill the ongoing fee will be $205.48. After getting me to sign a form which he said was just to show that he was at my home, he then started a sales pitch to my housekeeper who was at my home to clean, that was totally rude. At some point, I did not see he took my previous provider Sim card out of my phone and inserted AT&T Sim card and did not tell me, he also kept my previous Sim card. At a later date I heard from my previous provider with a large closing bill because I was still paying for my mobile phone to them. I realized at that point I needed to cancel with AT&T which was very difficult to get a real person on the phone or Internet to do this request. I was in the process of going back to my previous provider but before the transaction was effective AT&T disconnected me and I was without cell phone service for three days because the transaction could not be processed, AT&T Sim card was still in my phone and the representative had my previous Sim card. This entire experience had completely disrupted my life and caused me much grief.

Technician hooked up service to a new customer and in the process somehow disconnected mine. This happened on Friday afternoon and they are saying it will be Monday or later to get it fixed. I rely on this service for my livelihood and have scheduled meetings through the weekend. The online service rep was rude and disconnected me. Someone named Marc is all I have to go on.

Very unprofessional think I'll take my business elsewhere

Terrible customer service...the guy named "Jacob" (he didn't want to give his name to me) that answered the phone when I was transferred to him just sit on the phone, saying nothing for a long time. When I spoke to make sure he was still on the phone, he said just a minute please...well I had waited over an hour dealing with AT&T in total, being transferred to here and there, just trying to get someone to assist me with my bill. Called again and still the same thing happened with another one of AT&T representatives. After being told to hold on, I waited and asked if she was still on, no answer. This does not make sense. I felt as if nobody cared to help me or was bothered I even called. I spoke to about 5 different people and was transferred several times. Of the 5, there were two that was terrible and has caused me to want to leave and change providers. The others listened and explained things and didn't just leave me on the line with no explanation. I honestly believed the two I spoke with were not working on my account but doing something different because they could have explained what they were doing to help me and not just left me with no explanation. "Jacob" didn't want to give me his last name which makes me feel he knew how he handled the call was not appropriate. I could barely hear him as he mumbled when he took the call. I have hearing loss, but I do have hearing aids, so I asked him to repeat himself. I didn't have an issue with the other representatives that spoke to me prior to him. Not sure if he was mad, he had to take my call or aggravated I couldn't hear. Either way, it was so inappropriate how he handled my call.

I will be transferring my service to Verizon as soon as possible. This has been a terrible experience and do not recommend anyone using AT&T. Hopefully, AT&T will look into this kind of customer service, or many more people will leave.

ATT installed some fiberoptic lines in our neighborhood. My house is on a corner, so they ran the lines at right angles on my property. In doing so, the contractor broke several irrigation lines and cut some control wiring. I was referred to the contractor's warranty company. I was assigned a claim number [protected]-01.

After some time, the warranty crew came out and would only install grass in the areas where the contractor dug holes. The grass died in about half of my front yard, but they would not replace the damages.

Before the warranty crew came out, I hired an irrigation company to make the repairs. They worked a full two days to locate all of the broken pipes and the irrigation control wires. They even had to replace the controller because of the damaged wires. As a result, I had to run my irrigation as much as 4 times a day in an effort to save my yard. The water bill alone amounted to approximately $300/ month for two to three months.

Neither the warranty crew nor Sedgwick will answer my phone calls, emails, or text messages to discuss the damages. The irrigation restoration damage cost about $1,550, plus I am now having the grass replaced on my own for over $800. The aggravation of trying to connect with anyone to even discuss this matter.

An AT&T rep contacted me to change from Verizon to AT&T wireless. Her name is Domenica, phone [protected]. She promised we would have cell service at our home, would receive a new phone by paying only the sales tax, receive a $500.00 gift card to help pay the Verizon contract and the monthly charge would be between $80.00 to $90.00 a month. She also said she would pay off the balance on the phone I turned in. So far this has all been lies, I have paid over $1100.00 to AT&T for 3 months service, had to pay $660.00 to Verizon to cancel contract. I have spent many hours on the phone to customer service to get this straightened out. Finally got through to a girl at AT&T president's office on or about July 11 and she said she would get it taken care of and call me back. She has not returned the call and will not answer my calls or voice mails. Name is Lindsay, phone#[protected]. Since I have not received what I was promised, I want my phones returned. The $500.00 gift card and the AT&T contract cancelled with no penalty.

On July 29, 2022 a rep for att advised that I could save $20.00 a month on my home phone if I transfer to another phone that on my account. I said ok then I found out today that he transferred my home phone to a cell phone...I need my home phone to conduct my business. This has cause a disruption to my business and now they are telling me that they can not correct this problem until 8/10 causing more problems w/my business. I have been a customer more than 20 yrs and now I might just leave and go somewhere else. I need this taken care ASAP or I'm a new service

Consistently AT&T mails bills to late or just in time that I can get payment in the mail. Latest bill arrived 25Aug with due date of 3Aug and issue date of 12Jul 2022. That's 13 day! Yet you expect me to drop everything and get payment in mail to you within 9 days! I have requested earlier statement mailing, but it appears to have fallen on deaf ears!

Next I have received statement with no return envelope, this is not first time. I was assured by AT&T that there was an internal problem and it would be fixed. Apparently NOT!

Last, my phone conversation with AT&T 25Jul tells me I authorized AUTOPAY! That is a complete LIE! I would never give AT&T any access to my bank account. I'd sooner die than do that. I think AT&T is incompetent, lies, fraudulent and in general should be broken up into smaller independent companies. Sounds like history

I am sick and tire of having to deal with the "I'm sorry", "we are working on problem" BS.

I have demanded responses from AT&T on the phone and all I get is they are taking notes and will put them in file!

AT&T please remove your ILLEGAL DNS redirect program from your servers. it is Considered Browser Hijacking when we do not have YOU as our search engine and are trying to get to a friend's site that is hosted on a place YOU choose not to like. i have your site dnserrorassist blocked from my computer because you have constantly interfered with my browsing of sites that i have trusted in the past. i asked you to remove it before and you stopped for a few months. now your back to this illegal practice just cause you don't like a site? trying to remove that "feature" from my router like you said doesnt work. you just put it back next update of your system. STOP invading my computer browser.

As a customer for over 3 years, I am sad to say I will no longer be using ATT as my internet and TV provider. I was promised a price reduction when I called in early June and for the past two bills the price went up twice. I just got off the phone to ask about this and was not pleased with the customer service I was provided. Vanessa from San Antonio did not meet my needs as a customer and was in no affected in the fact ATT was going to lose a loyal customer. She spent as much time explaining how to return my equipment and the procedures of disconnecting as she did helping me resolve the issues of my bill. Let me make this perfectly clear, I do not want to leave ATT. I called in to get my issues resolved but hanged up the phone feeling so disrespected and unwanted. I was told I had to pay the full amount of the bill, my cycle ends August 9th. I am hoping someone will reach out and correct this situation by then. If not, I will have to figure other options. You may reach out to me at [protected]@yahoo.com. Thank you for listening.

On Monday, July 18 I called AT&T to have a simple landline installed in my dad‘s assisted living apartment. The representative insisted that I had to take Internet with the landline even though there is already Internet in his facility. After scheduling the service and speaking to the people at the facility I was told that he does not have to take Internet. I called back to cancel the Internet the day of the service and even though the technician who was there to hook up the service was standing in the room with me, they would not let me cancel the Internet part of the service. I had to cancel the entire thing and then reschedule just for the landline. The technician told me to ask for P. O. T. S. which stands for plain old telephone service. I was finally able to speak to somebody in San Diego who is able to help me with this line. I do not appreciate that they are up-selling from their offshore customer service reps. This has taken so much of my time and they are very unhelpful. The person in San Diego was very helpful! I would suggest that you do not call the number on the Internet, but rather call 877–250–4777 and speak to someone in America. P.O.T.S. Is not available in all areas but it certainly was in my dad‘s facility and they conveniently left that information off so they could double the cost of his bill. It’s extortion!

Trying to confirm the cancelation of our home phone/internet service.

Simple request: Please cancel home phone and internet service.

Called 7 times over 4 months. Still received bills after multiple confirmations that the account was canceled.

Passed around at least 20 different AT&T agents in multiple departments. Each agent was less helpful than the next. All they need to do is look at my account and confirm it is closed. That's it.

Today's call is so far almost 2 hours and still no help or solution. Just transferred to 9th supervisor.

We canceled the service but are still getting bills. I need AT&T to confirm that the service is canceled, but the nightmare of their insane "support" system makes leaving this junk company worse than a divorce.

AT&T is officially the worst company ever.

I have had att for 4 months. I had constant issues. Staring with billing. I was put on a plan I didn’t choose (more expensive). Charge for insurance I said no too. Charged for a month before I had service. I had it corrected after many escations office of the president calls; never answers) can’t call backs from att.

I have an elderly mom and a medical device I need a working phone!

Att has no customer service!

I've had my mobile hotspot for years and as of the last two years it has not been working as good as it did before. Everytime I call and try to get a new device they try and give me the run around. I need a new device and have my old plan which is the 250gbs. Which is why they are saying now that I can't get another device to use this plan with. I need it fixed now or reimbursed for the last two years.

In June 2022, I made a payment arrangement for ATT. The morning of the payment I did not see it go through so I put it on my debit card. ATT deducted another payment later that day. So I called them and had them reverse one charge. About a week later ATT called and said I missed my April payment and I needed to make a payment agreement. I did for July 5th and later on I checked , and I did make my April payment. I called to cancel the payment agreement and they said it was cancelled. Today 7/7/22, they suspended my service,claiming no other arraignment was set and bill is past due. I always pay around the 10th or 11th of each month. They changed it because I pulled back that one payment?

Why did he say I was a month behind, when I was not, why did he say I missed my April payment. When I did not? The reason the July 5th arraignment was made was because he said I was a month behind. I checked later on. I was not.

I spoke with a supervisor and asked to pay July 11th or 12th, because I use my phone for work. It was there error about the missing April 22 payment.

AT&T

Acct#[protected] 594

The above account # was an old fax number that was associated with our office that burned down on September 24, 2012. We moved to a new office approx. 7 miles from the burned office. We were told by ATT that the fax number we had at the old office could be kept and they would port over the line. We then received a new fax number and able to keep the old number. The original fax number has not worked sine 9/24/2012.

We had called on this issue several times, asking about the bill we kept getting, we told several times that the number was a working faxing line located at the office complex that had burned to the ground. At this point we assumed that based on the calls we placed with ATT that this was the bill for our working fax line at our new office. This bill recently went from approx $89 to $400 then $600 then $800 we called several times about this and no one could explain it. Finally we were able to get someone to figure out that this was not a working line and that our fax was actually being handled by Comcast. Our current office complex only uses Comcast for internet and fax lines. We wrote a letter to the ATT business complaints and have been talking with someone with in the complaint unit. They have stated that they have no records of any calls that we placed during the course of 10 years. Only the call we most recently placed. They have no interest in refunding any monies we have paid for over 10yrs. They said because they have no records or documentation they will not return or refund. This total we have paid is in excess of $20,000.00. The line was never working and at a office complex that is burned to the ground, it is any empty dirt lot. They said it is not there job to know if the line is working or not. Even though we called several times with questions about the account.

Thank you Parisi Insurance Agency Jo-D Parisi owner [protected]

I have a problem with AT&T wireless. They cut my service and I lost about 240 dollars. I only use my cell phone when I need to when I am outside my condo as I do not get cell phone inside. I rarely use my cell phone, so I did not see the alert. even if I did see the alert I would not have been overly concern as they have my Discover card and they have routinely automatically charged my card. When I talked to the service person, he admitted that my card was on file. We checked the information on the card, it was up to date. Now I have to renew my account every 30days, a dollar plus taxes If I forget I lose what they gave me. I asked and they said that they could not automatically charge my card. I was given a hundred dollar back, as that was all the supervisor could do. I called the wireless phone number on June 30th about 2:30 pm Sincerely Linda Tratnick [protected]

I was send to collection for not returning my equipment to AT&T; However I have an email from AT&T and FEDEX i have returned their equipment with date and time stamp on it. AT&T will consider this their 30 day warning to resolve this issue with me or else we will settle this in court once i file a law suit with them and the collection company ERC. account number [protected]. Before you accuse me of money owing to you, you must prove i owe you first. 07/04/2022 - 08/03/2022 is AT&T expiration date to resolve this issue. You have my phone number and address including my email..

On June 14th, I called AT&T to inquire about the cost of of going from Verizon to AT&T. After speaking with 2 customer service representatives I realized that my Verizon phones were not paid off and I could not proceed with the process. I told the customer service rep that I wanted to stop the process until I paid off my phones through Verizon. I then informed the representative that once I completed everything I would go into an ATT store to complete the process. I thought it was dropped then when the customer service representative agreed with me.

Fast forward to yesterday, I received a bill in the mail for 250.82 for new account, two brand new phone lines, two phone numbers and services that started on June 14. I did not authorize this at all. The bill consists of activation fees and unlimited premium for two phone lines that I never authorized ATT to open an account. This is truely unprofessional on the companies part. Why would anyone in their right mind pay for services they never agreed upon. Especially since I have Verizon phone plans and 2 phone numbers I have had for over 15 years.

I am an active duly military service member that doesn’t take this lightly and I feel they have taken advantage of me on the phone.

Hello

I want to tell a little story about our experience with AT$T.

We used to live in Minnesota and for over 20 years had Direct TV service.

We live on a modest S/S income and had to budget carefully to be able to pay the bills. AT&T monthly charges every few months went up when contacting the “Loyalty Department” the increased amount was lowered a little as a big favor for being customers for so many years but hat did not mean our monthly fee went back to what it was, it was always still more than we previously paid.

So when we moved to Florida, we resolve to never again have AT& T as a provider for any service, but against our better judgment we signed up for the wireless phone service, the sales person assured us that for 2 phones we will pay $65. a month and not a penny more, we specifically asked if there are any hidden charges and he and his Supervisor said none. We did ask for a written agreement but were told that we will get it in the email, that never came. We were also `told that the sim-card will arrive 2 days delivery in brand new phones, I repeatedly said that we just purchased I-phones and do not need new phones, just the sim-card but the sales person insisted these are free and when I said I don't need even free, were told this is the way it works and throw these new phones or give them away if we have no need for them. Lo and behold when these phones arrived we took out the sim-cards and put these phones in the closet.

At the time we were asked to pay $35.00 to initiate the service, we were told that the first bill will be a “little” more that sounded reasonable but that “little more turned out into a bill for $210. Ok we resigned ourselves and paid that amount looking forward to paying $65.00 dollars monthly. However when the next month bill arrived, it was $85.00 and that is when we realized

as usual At&T taking us to the “cleaners” We paid the bill and immediately called to cancel the service, no one said anything about that we owe any money or that we should return the phones.

So the “savings' cost us for 2 months $430.

One would think that that is the end but all of a sudden we received an email saying that we owe $456.00 without explanation what for so I called again and it turned out according to the Representative on the other line, it was the charge for these “free” phones. However he said if you stop at any AT&T stores and return these phones, the charge will be removed.

We immediately went to the nearest store and there had an other surprise, the store refused to take these phones because they did not come from the store but after a bit of negotiations the store called someone, maybe the Headquarters, they provided a label and the very next day, we sent these phones via USPS. Today we received a letter that saying that they were sorry to see us go but the service should we decide to return will be available for 60 days, but as it stands now we are past due $456.60. First we found out just a few days ago that we apparently owe that amount as we were not aware of the charge for these “free” phones. Second we did return these phones brand new as we never even took them out of the boxes, except the AT&T Sales Manager at Sam's Club where we were duped into that deal, removed the sim-cards and placed them in out I-phones.

So the reason I am writing all of the above is to let everyone know what a deceiving practices AT&T uses lying to vulnerable people, especially Senior Citizens.

We intend this letter go to the Attorney General as well as on the internet so other people would be aware and never, ever subscribe to any AT&T services. We are now paying $65. for 2 phones to Spectrum and the service is very good. We also have our TV and Internet thru Spectrum and the fee for each service exactly what they said it would be.

Sincerely, Anna and Isaak Zolo