AT&T
Reviews and Complaints

Att owes me for a credit $116.66. My account number is [protected]. I disconnected att services in mid cycle in mid july 2022. I returned all att equipment to ups store on august 2nd 2022. I am 71years old on fixed income and need this money. I have made phone calls and participated in on line chat and have been given conflicting information on a straightforward issue-wait one billing cycle (august 21,2022) no wait at least two billing cycles. I just hope that if I do not recoup my monies at least you may begin to see a pattern related to att business practices. My problems with att began in march 2022 and has cost me a couple thousand dollars before I had enough and switched to xfinity. I was an att customer for 10 years and I trusted that my loyalty was worth something

At&t is the worse provider in my area. If you live in a rural area please stay away from the internet part at least. For 2 years I've been fighting an issue with service going in and out and it been hell. They will not fix my issue and still charge me like it's working fine. Well let me tell you it goes out at least 30 times and hour intermittent. And all they tell me is we will send a tech out and it will be fixed and it never gets fixed. Had a call rep hang up on me and every tech that comes out says they can't do anything about it. Their wire going to phone box to phone box is laying on top of the ground for about 2 years now and they refuse to fix the issue. Also the Manger from this area which is Willaim J Kirk has known about this for sometime now and has just brushed it off. Even the service techs say he has. So what are you going to do about it At&t? You going to fix your mistakes or just screw people like you always do?

A few years ago, I was looking to buy cell phones for my children. AT&T advertised a BOGO cell phone promotion. The phone deal was good, but I knew I could get similar monthly service plan for less. Also, I specifically explained that I did not want to be locked into a contact. I sales rep ensured me that I would not be locked into a contract and could pay the phones completely off whenever. I thought that was perfect. I bought the phones November 2019 and figured, I could return with my tax money a few months later and pay off the phones. I tried doing just that. This time I'm being informed that if I paid for the phones, there will be no BOGO deal. There had been no miscommunication. The sales representative purposely falsely advertised the product for the sale. I complained to customer service, but no one would do anything. I was stuck in two-year term agreement that wasn't called a contract. The associate and advertising methods were very misleading. It was exhausting trying to make payments for the services I needed. I continued to be hit with a $40 late charge monthly for service to be on only two weeks. I was behind and had a hard time catching up. I was paying $240 monthly for two lines, but since the bills were not being paid on time, service was often on only weeks. At the end of my two-year period, I could not wait for this financial nightmare to end. Finally, the phones were paid off and I can go with a more affordable company. I made a request to switch carries, yet I keep getting bills. At one point, after the phones were paid off the bill had doubled, and I had to figure out how to pay it off. After I inquired on the reason the phones are still on and not being shut off like I requested, I was told it takes more than just the verbal request. A form had been emailed and should have been returned. I was feed up at this point. AT&T was picking my pockets dry with unethical policy practices and I didn't have another penny to invest. I was ready to take my phones to another carrier and be in debt with the remaining balance for the cell phone service with AT&T. The situation had been escalated to higher support at the beginning and end of my installment agreement. I was reassured through a member with the higher support team that I would not have any problems going with another carrier because the phones are paid off. The phones could not be legally carrier locked if the phones are paid off. I finally had some short-felt relief. I attempted to change carriers unsuccessfully. When I called back no one would help me or escalate the complaint. I owe for the phone service and not the phones. I believe that keeping my phones carrier locked as collateral damage is unlawful. Even if AT&T has a policy stating that your bill needs to be paid off before transferring to other carriers, I believe that there is some type of protection from this as a consumer. A year after paying off the phones, I am still unable to use them with a carrier of choice.

For the past eight months I have been constantly having to call and reset my password to access my account. Now AT&T will only send you a rest code via US mail stating that it will come in about three days. In the past they sent me this code thru US mail and it took four weeks. After calling numerous hours on the phone they still have not resolved their issue. This a great inconvenience due to that a lot of bills are sent by email. My email is ([protected]@sbcglobal.net) I can be reached by phone at [protected])

Thank You,

Ronald Jakubowski

I received a call from a bill collector this morning in regards to a charge I received for my Modem back in June. I had called in and explained that I had already sent in that Modem in May via UPS and there should be no charge. I was explained that the charge would be wiped and if they needed additional information that they would call me back. Soon after the charges were taken off my account. Now 2 months after that call, I am getting calls from a collection agency saying that I did not pay that charge. I should not be charged for that modem as I have already sent that in AND I was told over the phone that the charges would be wiped from my account. Please tell the collections agency that they should not be calling me for these charges as I have already sent in the modem. Please send me a confirmation that you have done this. This account was at 1300 Post Road, Fitchburg, WI 53713, Apt 101.

Phone number associated with account: [protected]

Thanks,

Riley Peckham

On aug 10 I called customer service with at&t, I talked with a representative and they told me I could get service for $40.00 a month, on aug 31 I received a bill for $122.49, the representative said nothing about any other fees, I called at&t to resolve the wrong billing and was given nothing but lies, they say all calls are recorded for quality assurance. I would say check the call and go from there.

The problem: unable to access online account; id & pswd not working

After spending over 3.5 hours on the phone with at&t customer service, 3 different times on 2 different days, I was once again hung up on (this time after 1.5 hrs) on hold.

Since I need access to the online account for paying invoices in a timely manner, I am asking that the account access info be reset as soon as possible.

I cannot waste more time on hold and still not have a resolve to this issue.

If we cannot resolve this I will speak to the retention department.

Please email your case # and response to: [edited]@yahoo.com.

Thank you,

[Edited} Apartments

June 2022, My wife went into the Broussard La store to add a phone line to our existing account. We already had 4 lines and wifi box line. They added the phone line and convinced her to change our unlimited plan to their new unlimited plan because it was cheaper. It was not cheaper nor unlimited, my bill went from $380 to $1400.

I immediately called customer service and got nowhere with them(2hr call). The following day i went into 2 locations (4hrs) and finally got problem resolved. They credited my AT&T account (not my bank account) $995 and put my account back to my old plan. At least I thought it was resolved!

August 30 2022 I checked my account and my bills are still outrageous($650). So I called called customer service (1 1/2 hr call) and got hung up on. I then went in to the New Iberia La location and got nowhere. They could'nt even access my account. I then called customer service again and they refused to put my account back the way it was. We did not ask to change our plan, we just wanted to add a line.

To top it off, after studying my bill, they have been charging me a Package insurance plan on all phones and also individual insurance plans on three separate phones. This is just unacceptable AT&T!

Since February we've been battling with AT&T about a mishandled warranty return on a device (Samsung Galaxy S20FE).

Under BBB Complaint Case# [protected] (Ref#66-7935-[protected]-11-4100) Karie Long-Williams from the Office of the President (@ AT&T) failed to perform a full investigation into the lost/stolen device in question.

The complaint was never satisfied but the case was closed as resolved?

Now AT&T is trying to charge me $998.40.

It's nothing less than bullying, and we need someone to defend us from this tyrannical company.

AT&T needs to admit their error and take full responsibility for the loss/theft of their device which happened internally (within AT&T Returns Department), and adjust our bill to a $0 balance.

I signed up for AT&T internet through Costco. I was unable to install it myself, so a tech came out. It would require rewiring and the tech could not do the rewiring. I returned the equipment to him and said to cancel the service. He said he would. Two weeks later I'm still receiving bills. I called AT&T and cancelled the service again. I was assured that there would be no charge on my account. I continued to receive bills. I called AT&T again and cancelled again and was assured there would be no charges on my account. I was also told to call their dispute department; I was given a non-working number; I called three times and it was a non-working number. By this time I had already spent several hours dealing with this, I just gave up and disputed the charge on my credit card. To date, AT&T has not responded to the dispute and has sent me another bill for services I NEVER received and cancelled three times.

We have been without the use of our land line since July 27, 2022. I have called many time to try to get a resolution and so have our neighbors. The person on the line keeping telling us we have a problem but can cannot give us an update. One neighbor called they told her she needed to talk to the manager and hung up. We have had att for all of our 56 years married and never had this problem. We have cell phones but we have to go outside to get service. Thank you

I ordered ATT U-Verse internet service in March 2022 via internet order (I have full documentation for everything.) I was offered 4 incentive/rebate cards totaling $450 - what a great deal and reason to try Att. I received 4 emails in a week detailing how to ‘claim’ my cards, which I responded to. I received more emails acknowledging my completion of the steps. I received one card for $50. I called, spoke to about 6 people over two hours, offering complete and full ATT documentation, and was told the other three cards would be received after the first bill was paid. As of August 26, 2022 I have paid all bills on time, and still no cards. After about 2.5 hours today and multiple transfers, I was told they ‘cannot give me the rebates because it’s too late/over 120 days.’ So, I asked for a remedy for the $400 owed to me, such as an account credit, or they can cancel my service and I will go with a competitor. The 6th person or so I spoke to rudely chose to lose my business. I am very disappointed in ATT. This company seems to lack integrity.

#ATT

#ATTUVERSE

6 most ago they conned me into a business account for internet only at 3 times what other companies charge due to our countryside location. It sucks! Up, down, up, down... They "throttle" it to death. Don't even bother to call them, the business account department contact number is with trump's classified papers in florida! By the time you have repeated the same account #, phone #, pin# & name 6 times to 6 different people you have rightfully earned a place in heaven. Do not sign with them, they don't care if you can't run your business on a daily basis... They don't lose money like you did yesterday!

Due to the installation of the AT&T Fiberoptic lines, we have incurred much damage and destruction as well as astronomical bills from our Water Company and our Plumber and we need this matter resolved. We have been going back and forth since day one. When the AT&T hired contractors started this process earlier this year, it has been one big catastrophe after another. It first started when the conduits or pedestals were put in. The contractors hit our water line causing a disruption in our water service. I had to take time off my job to contact the water department to come out to restore my service only to be told that the contractors who dug the trench in my yard causing the disruption. That was the first mishap...Fast forward to June 23, I get a knock on my door from the Water department stating that our line was hit causing our water to continuously run for about 3 days. They had to shut my water off to keep us from incurring an astronomical water bill. We had to go without water until we could get a plumber out to determine what happened and find out where the problem originated. Our plumber had to contact "The Locators" to come out and mark with different colors where all the lines where so that the plumber could dig to repair our lines. During all this time, of course, we still have no water. Because I work from home, this was an extreme inconvenience. Once the plumbers found the culprit, it was also discovered that our sprinkler system was busted in the process. In order for us to even get our water services restored, our plumber had to fix the culprit and completely repair our inground sprinkler system resulting in our having to pay $2000.00 for something we never authorized from the beginning. No one informed us that this was going to take place or how our home was chosen for this process. My husband and I are the consumers and we feel that we have been totally railroaded and caught between something that is an ongoing problem. We now have two astronomical water bills that we are having to make arrangements to pay due to all the other expenses from this unfortunate incident.

I went to the Tomball TX store, 08/21/2022 located on 2920 and spoke with Chris about upgrading my sons cell phone. He spoke to use about a faster internet and direct tv. When he was entering my information he pulled up my old last name Kyzar and I told him my new name is silva. He explained I qualified for a discount as a new Mexico state university employee and I just needed to upload my offer letter or paystub. I attempted to upload my letter and received an error message my last name did match the last name on file with AT&T. I called customer service who told me I needed to contact the store since they scanned my legal drivers lic into the system with the last name Silva and that I could not change my name for two weeks nor would I receive the discount. I called the store who said I had to come in which meant another 30 min drive one direction. The store called me back and said the manager could do the name change. I uploaded the documents again and still the system would not accept my last name. I sent an email to the department on the email asking for help. Today, 08/22/2022 a rep came to my home upgraded my internet and was great. A few minutes later a woman from AT&T arrived to check on the service from the Technician. She told me to call [protected] and ask for loyalty. I qualified for a 25% discount on my cell lines because I streamed other services and had internet. I call and spoke with Lusian who continued to yawn over and over during the call . in the middle of the call. After nearly 30 minutes of the run around he came back and told me I needed to contact uverse. I asked for a customer service number or email to send a formal complaint he refused to provide the number and continue to tell me I needed my uverse account or internet account. I am behind upset and angry that no one seems to respect my time or feel I need to be treated as a valued customer. I want to know how to get my issue resolved and Lusian needs to be looked at and the call with me reviewed. The call was in appropriate on so many levels.

I closed my ATT Uverse business account on 11/12/21.

I have a ATT Equipment Return Receipt with a return reference number.

I received a call today from a collection agency.

I have called twice to talk to a rep at ATT with the reference number and the call back in January (17, 2022) said that that should take care of everything. Was on the phone today and they said I still owned 159.38 for the Gateway. Got the run around and hung up after being connected to the third person and on the phone for 2 hours. I see that this has happened to quite a few people. To I need to report this o get anybody to resolve this! I don't understand I have a piece of paper that proves that I returned it. But yet nobody has ever asked me to fax or email this paper.

I signed up for a phone and service from Sam's Club at the end of May, and they told me that it would be mailed, and that I had 14 days from when I got service to change my mind. After receiving it, I could not get it set up, so I took it back to them twice — by this time it was the start of June, and they could not get the service totally working either. I had also discovered, upon receiving it, that it still had someone else's information on it, and the charge cord was left out, so it was a used phone, not the new phone I was promised. I took it to someone I knew at Best Buy on June 15th, and he was finally able to initiate the designated email setting (without which the phone would work properly.) To the time I finally told them that I had been patient enough, and was cancelling the service, I never received a single phone call — I could call out, but it would not allow calls in. I called AT &T numerous times, but received no help at all. They told me that I had 14 days from the time I turned the phone on — not the 14 days from receiving service, as I was told before I paid for it. On July 4th, I spoke to someone at AT &T customer service, who said his name was Rev — I had him spell it — who told me that he was sorry to lose me, but agreed that I had been very patient the numerous times I kept asking them to get the service started, and agreed to send me a box to return the phone. Since then, they have denied this time after time. Finally, on August 3rd, I offered a compromise that, if they sent me a charge cord, and dropped the service charge, I would pay for the phone. This was agreed to, but a week later, I called about it, and they told me the offer was rejected. I feel that I have been abundantly more than patient, but by now I am done, and want to return the phone as agreed and pay them not one dime for the lousy service.

Wireless store at&t erie pa buffalo rd shut off iphone service I week time andshut watch phone used service week one week of service called buffalo rd said come in fixed it next week no service phone used probly bad broke us them nom service $345 phone $ () plus dollar owed 90$ plus monthly no restart from at&t no why what wrong answer da still today 2021 ssn169585688 want not my fault zero dollar owed dission

I have tried for over a year to reset my password on my Bellsouth account. Att refuses to do so. Today, I lost another ATT email account and have tried resetting my password multiple times. I have answered my security questions and yes, I did answer them correctly because my answers were written down. I have had my accounts for over 20 years and I am now unable to regain my accounts back. All my work went through my Bellsouth account and I no longer have access. This will cost me a job because I used the Bellsouth email for call backs. Att has the worse customer service.

I have had this issue since Jan?  I have always paid my bill online, and never had a problem until this year which started in Jan and is still happening.  I only sign in once a month to pay my bill.  I go to pay my bill due in Feb, and I get the message saying, I have unsuccessfully tried logging in too many times so I am locked out from logging in. Try to reset my password and I can't.  Have to call to get a temporary password to sign in.  Then I reset my password only to get the same message again the next time I login.  I have had to call to reset my password every month.  I was always told its my problem and not a problem with AT&T's system.  I have gotten so many different reasons why this keeps happening.  One cock and bull story I got from one of your female support agents was that the system will only accept a password that is a fruit, which was a damn lie.  Another female told me that I needed to sign in at least once a week to keep my account active, which was another lie.  This happened to me again on Saturday 08/13.  I did not get the above message.  Instead I got the message when I went to reset my password that my account details could not be found, which I even got last month.  I just found out that this has been happening not just to me.  I just found out that the AT&T techs have been aware of this issue back when it started.  Why did you keep us in the dark, and not notify us that this problem was your system screwing up?  This really makes me angry, and I think I am going to bring this attention to the Better Business Bureau.  This is no way to treat your customers.  From what I was told this time is that the techs have no idea when this issue is going to be fixed.  I do not like paying my bills by phone which I had to do last month. I am sick and tired when I to go to pay my bill, I spend at least an hour on the phone. The previous month I was on the phone for more than 2 &1/2 hours. As a matter of fact this bill is still showing pass due. I asked if there is going to be some kind of restitution, answer NO. I am one angry AT&T customer.