AT&T
Reviews and Complaints

On 11 July 2019 my wifi and phone service was hit by lightning. I called at&t and they said they would ship me a replacement one on 13 July 2019. At 3pm on 13th I called at&t and they said it was delayed 5 days that I would'nt received it till 16 July 2019. I got upset. On monday I called at&t and ask to speak to a customer service person in the states and they switch me. He said he could get it faster to me by scheduling a truck to come out on 16 July 2019 to replace it since they have it on their truck. At first he said the wifi tower was on back order till 27 July 2019. When they did'nt show up on the 16 July 2019 I called and ask customer service where they was located? I was told they did'nt have to tell me. So I hung up. I called again and ask to be transfer and they said they could'nt do that. That when I want to a at&t store and a nice young lady called customer service and they told her that there was'nt anything schedule for me. So she set them to come out the next day and even got a comfirmation #. She also seen how hard it was to tlak to them. Well they did'nt show up. I went back to the at&t store and they got the store manager and when I explain to him what was going on he just said you see what we have to deal with. I finally received the equipment on 23 July 2019. Almost 2 weeks without a phone or wifi. I think that this was the worse customer service that I have dealt with. They lied to me 3 times and it seem that nobody cares. All that their customer service told was was thing happens. When I get a chance we will dropped at&t and never go back to them.

After this consumer requested total disclosures of any AT&T promotions and discounts available to buy an Iphone the seller failed to disclosed that the store prices promotions and discounts may not match was available on line (saving this consumer $300 if the purchase is made on line thereafter getting a reward (Visa card) with the same company and for the same iPhone she intends to purchase in the store if the consumer is willing to buy the phone with a new phone number).

This consumer later learned when she returned home looking in the mail about the reward card.

Integrity and consumer education keeps consumers coming back but apparently the dealer prefers to not fully informed the consumer who relies on the information provided to be the whole truth and nothing but the truth. And once the duty manager was informed hours after the purchase the reaction is eventually all stores will be closed and all purchases will be done on line because I need to inform the team that we need to inform the consumers who enter in the store you can purchase the same item "cheaper" on line but that is not what this consumer is expecting just a simple disclosure our store prices may not necessarily match AT&T prices on line would have been sufficient after the consumer specifically asked to be properly informed.

I believe I was cheated out of the on line promotion reward card for failure of a proper disclosure and I will be chested if I return the phone for a restocking fee plus the credit given to purchase the IPhone is also needed to be transferred to a new line when purchase of the new phone line and who knows what else AT&T may want from this consumer I don't know but I do know a restocking fee should not be charged the credit used should be transferred to the new on line phone number and all the payments made for taxes paid.

INTEGRITY AND CONSUMER EDUCATION BIG FACTORS BUYING INSIDE THE STORE NIT LOOKING GOOD. Other companies will inform the consumer like car dealers they will even bring the vehicle from another state if the price is tight and helps the consumer as long as both the consumer and the retailer are fully satisfied with a purchase

I am a Fort Worth resident and channel 11 CBS is my favorite channel. It has been blacked out be cause of tight greedy people in which I pay for services. They did this last year and it's BS. I have had att services for over30 years and they treat me like this. I had to spend extra money for a tv antennae so I can watch it on a tv and go through the trouble of hooking it up. The antenna cost me $100.00. Att sneaks prices up and goes down on service. April of next year I will more than likely cancel att. Their kids on both sides need to quit screwing their customers.

Have been with this company for years. Their service has been liking for a long time. Talked with there people in the office about the service and all the rising in their bills. They decease the bill for both TV and Phone, but the next month they put the difference back on the bill. This is not a very good service for the company. Are they that had up for money? In the progress of looking for different service for all. Hope the FFC or someone takes action against them. Channel 7 and 62 was taken down four weeks ago and no agreement has be down yet. This may not help, but hope some one will do something about the way this company is operating.

My husband was living on the coast last year for health reasons in a home I had not lived in for years as I was still working. Many years ago, initial phone was put in my name and I thought he had switched it to his. Long story short, he got a terminal illness and moved out of the home but apparently was too sick to shut off phone service. I had notified AT & T in Jan. that he had a terminal illness and supposedly bills were put on hold. I got a bill today from a collection agency for $201.30 for unpaid bill from last year which I had never received before since it went to a place I do not live and did not realize my name was not taken off account. I have filed an FCC complaint and am posting this also. I would like to get at least a partial refund of money I am paying to agency before I decide whether to also file a complaint with Better Business Bureau and other agencies. Bill

Channel 11 has been taken off the air. This is included in services. They go through this every time a contract runs out. We the customers have to pay for services not rendered. Att should be ashamed of treating customers the way they do. Every time you get to a budget you can afford, they figure out a way to sneak prices back up. They are people who care not for average people. They cater to the Ritch. Quit playing around or loose customers.

Unfortunately my promotion period with at&t (phone and internet) and directv has expired . I called the retention dept and they cannot and will not match the price that i have been paying for 2 years. Upon looking thru the available packages i can get a much better price as a new customer than a loyal 2 year customer who has never missed a payment. This is so totally wrong on so many levels. I will be visiting spectrum to see what they will offer me. I hate the hassle of changing providers to get a reasonable price to watch tv, talk on the phone and have internet service. I also will wear a sign when i go into sam's and costco and anywhere else they attack you in the aisles of stores to get you as a customer to say how unfair they are to loyal customers. I guess there is nothing i can do about this but i am definitely angry.

My price increased for the months of May and June by $50. I have been a loyal customer for over a decade. I called to see what I could do to lower my bill. The individual that assisted me gave me the package for $20 more than I was paying. I was saving $30 a month. After a couple of weeks I checked my ATT website and found that she had actually increased my bill an additional $5 rather than any reduction. I called Monday, July 15 and told another customer service person about the situation and she also said that she would lower my bill. After I asked her for a replacement for my remote she said it would be $15 regardless of the $8 a month I had been paying for two years. I told her that I was going to drop ATT U-verse and Directv. She instructed me to take my equipment to UPS. July 16 ATT/Directv increased my payment to $172. Now it had been increased again. July 18 I dropped off all of my equipment at UPS. Friday, July 19 I once again called Customer Service. The first person sent me to someone named Julio to discontinue service. I was told this had to happen before I officially could discontinue service. I told him it was not my responsibility to follow company protocol, but theirs. I told him I wanted my $172 refunded to my account. He told me that I was half way through the billing period. I told him that was a lie. He was going to send me to someone else, but I asked for his name and he recounted. I spent 45 minutes on the phone. Long holds and lies. I don't believe that this customer service is isolated to a few individuals. This appears to be company policy.

I have been trying for weeks to add Direct V back to my existing AT&T account since July 5th. Nobody at AT&T support can give me any reasons why you can't get this installation corrected in your system.. I have Uverse internet and phone for years. You have scheduled with me 2 times and didn't show up both times... You sent AT&T out to my home and they no thing about DirecTV. You guys have issues and don't communicate well between the so called same company. Its a Disgrace AT&T and you should be ashamed of your customer service.

I AM NOT SITTING ON YOUR DEATH HOLD AUTOMATIC PHONE SERVICE ANY LONGER

Joseph Barrile #[protected]
30510 Glenboro Drive
Spring, TX 77386

Cell: [protected]
[protected]@sbcglobal.net

Signed up for U-verse on June 30 of 2018.
Cancelled U-verse on July 1st 2019 because bill was going up $60.00 because one year was up. When you 1st sign up they charge you right away and prorate your service and your basically paying for service you didn't receive yet. So my bill for June 2019 was my twelve bill. So when I cancelled on July 1st 2019 I should have got a prorated bill from June 22 till July 1st. But they sent me the full bill with increases and told me they stopped prorating bills in May of 2019, 3/4 of the way through my contract.

I am unable to access my e-mail at [protected]@sbcglobal.net. I have not been an AT&T customer for probably well over a year but according to AT&T's own policy, if I am paid in full at the time I cancel AT&T, I can keep my old e-mail address. I was paid in full at the time I cancelled and have been using my @sbcglobal.net e-mail address for many, many months without problems. Then, without warning, I am suddenly denied access to my @sbcglobal.net account for several days until just as suddenly I am allowed access for a week or so. And then I am denied access a second time which is where we stand this morning.

This is B.S. I don't believe AT&T let me access my @sbcglobal.net e-mail account after I cancelled out of the goodness of its corporate heart. I believe that AT&T allowed me access to my @sbcglobal.net account because they were required to by some governmental entity which in the State of California is probably the California Public Utilities Commission. If my e-mail isn't accessible by tomorrow morning, I am going to the PUC's web site to see if I can file a complaint against AT&T.

If you need to contact me, try [protected]@yahoo.com. My [protected]@sbcglobal.net doesn't work.

I made the mistake of using AT&T for internet service while living in California. When I moved out of state, I tried to return the equipment to the AT&T store. They laughed in my face and told me to ship the equipment back to the company. I shipped through UPS as instructed. I still have the receipt. I paid the last bill that I received. Three months later, I received a bill for $161.34. I have been to the AT&T stores, called customer service and finally paid the bill. Almost two years later, I am still fighting this bill. I still do not know what the money was for and now Franklin Collection Services has reported this to the credit bureaus. When I tried to call Franklin Collection Services, they told me to use the internet to pay this bill, IF I knew how to use the internet. All the internet does, is send me to pages telling me about the scams that are pushed upon anyone that deals with AT&T. How many times do I have to prove that I returned the equipment and paid the final bill AND the additional $161.34.

Your online customer service with your tech support staff have been unable to connect me to the internet after many hours discussion. Had the problem for months. I had left a competitor for AT&T and am now forced to return to the competitor. Will be cancelling all AT&T internet, Uverse and phone as a result. Your people tried very hard to help but couldn't. Simply couldn't sign in to my account to get anything fixed.
Never thought the problem couldn't be solved but apparently it couldn't after many many hours. Competition had no problem fixing it. Really don't understand why this couldn't be resolved and it is the only reason why I can't stay with AT&T.
I'm in the process of switching and returning equipment.
[protected]

The wireless service has been out since Tuesday July 2nd, 2019. Been told 4 different reasons why it was out. I have been told to turn my phone off/on/off/on. I need my phone to clock into my job. The resolution I want: for at&t to provide service that I pay for. I want custmoer service reps who understand english. Fix the tower near my house zip code:77377.

I am an AT&T Wireless customer using their $2 daily prepaid plan for a long time. The plan does not include data. A data add-on can be purchased for $1 for 100MB for 24 hours. When used up there is no Internet connection until you buy another add-on. This is how the system has always worked. Recently we used the sim in a different phone and suddenly strange things happened. I had not purchased a data add-on and so as far as I knew I was not using data. My account balance as of June 27th was $25. I started getting text messages from AT&T indicating a new balance as a result of a transaction. I had not done any transactions so I had no idea what this was. Within a short time I kept seeing my balance drop until it reached $17.57. I decided to call customer service to find out what was happening and suddenly a text message came stating that my balance was $0.00 after a transaction of $17.56. What transaction could cost that much? I wasn't even using the service.

After speaking with customer service the conclusion was that the network had automatically activated a data pay-per-use feature and was charging money without my knowledge. I had not been aware of such a service since this never happened before. I knew that if I didn't buy a data add-on or it had expired then there was no data. Apparently the pay-per-use was designed for old feature phones that use small amounts of data and for some reason the network did not identify that my phone was a smart phone and so began charging for data use. Since it was a smart phone I guess apps in background began using quite a bit of data. Even so, how could there be one transaction of $17.56?

Had I known there was such a feature I would have turned off mobile data. It is totally unfair that the meter is running in the background and the customer has no idea why. Imagine that the customer had the $1 daily 100MB add-on and after it expires the system automatically switches to pay-per-use mode. The customer will think he still has data in his add-on plan and will not know he is suddenly being charged high rates. There should be a message sent to the customer indicating that the data package has expired and asking if the customer wishes to switch to data pay-per-use mode.

In addition, the transaction messages should indicate what the transaction was. All it says is "your recent transaction". If I had seen that I could have figured out what to do. It is also not clear how suddenly there was one huge transaction of $17.56 that wiped out my entire remaining balance all at once. If this feature is intended for phones that use very little data the network should put a cap on the amount of data to avoid massive charges to the customer.

In summary I believe that I am entitled to a credit of $25. Also AT&T should be compelled to make the necessary changes to prevent this from happening.

I moved to 760 S Harbor blvd in fullerton, ca 92832, 3 weekes ago and called for service before I moved in . In short I still don, t t v program and my Internet just started working 5 days ago. I called your center maybe 30 times and wasted so much time waiting and explaining my situation. Apparantly there was a mix up between my unit in the building and another unit in the same complex. The manager of the complex called and explained to the technicions supervisor sevaral times and explaining the mix up, nothing happens, finally the manager ask the supervisor MELVIN to call me to fix the issue. Mr Melvin was a very rude and useless when he called me and instead of helping to solve the issue he accused me of making mistakes by ordering the T V programs, and after 2 minutes talking he hung up the phone on me and ended the conversation. My wife and I decided not to accept any more T V programing from AT&T and here, there is no alternative for another supplier
but we got Amazon and YOUTUBE to sovle the problems. Just for you to know you are just wasting the customers money on a bunch of unproffetional people like Mr Melvin, your company behaves like companies in third word countries. I hope some one in the company would listen to this issues.
Regards
Farshid Joubin

Support plus needs to be fixed .
I'm paying for this extra service and it's the slowest service that I have to upload..and sometime it doesn't at all. And they don't seem to want to correct this problem even when I send a help message to microsoft.
When it does upload.. sometimes it doesn't scan correctly. At times, after it finishes a scan, it will not stop buffering ( like it's doing now) and I have to completely uninstall it and reinstall it to work correctly!
This is a pain that I don't have with other ( paid for service sites) .. needs to be fixed ! The customer service sucks and don't fix anything.

Three times (each of the last 3 months), I have spoken to someone at ATT to review my bill and make changes to reduce my expense. Each time I am greeted with what appears to be a competent person. I have learned it is important to ask very detailed questions regarding "additional" fees to their quotes. They neglect to factor in taxes, administrative and "extra" fees when providing a quote. The first month, I made change based on "$100 per month for three devices". Then, I received my bill which exceeded $200, nowhere close to $100 per month.

This morning, I spent almost 30 minutes on the phone with a rep who walked with me through my bill, line item by line item. I had done the same with Verizon and could offer their comparitive pricing, line by line rolling up to a final cost, including all taxes and fees. After all of this, the rep could offer no reason why Verizon was offering a much lower program. So, he transferred me to another number. I ended up on hold and then was advised via message, there were no call agents because they are not available until 8 am California time. Excuse me! The whole country does not live on California time. I am so frustrated! After being an AT&T customer for 30 years I have just about had it! One last call to get a competitive bid on my service and, if I don't get it, I am gone.

Call was placed on Friday 21 June for repairs. None of the tv work in my home. They have me opening for Tuesday 25 June ( 5 day repair window). I was told that they will fix line from outside and my tv will work. Did not happen. June 25 Tuesday appointment was 10 am to noon. Got text 11:38 am that they cannot make noon. If I wanted to keep or re-schedule. I took a day off from work and I said keep. Called again to get tech. Window and Call center could not help. Got call at 1:19 pm from someone asking me if I wanted to re-schedule or keep. I told them the same thing. He said that techs. Could be in by 8 pm. He could not give me window and said that he will try for priority and call back. Now is 3 pm and still no tech and no call. Your repair service is a joke. Have been loyal customer for 20 year. Six cell, internet, home phone and u-verse. $1000 per month customer. Please help