AT&T
Reviews and Complaints

I moved to a new community that is AT&T exclusive. I placed my order for UVERSE online the day I moved in 8/29/2019. AT&T gave me an install date of 09/10/2019. I've called twice requesting an earlier date due to my disability.

I see installers in my community daily, sometimes just sitting in their vans or 2 installers standing outside their vans talking for over 30 minutes. My husband has asked them to install our service, as told to do by a rep. She said they would be happy to do it. Not only were they not happy to be asked, but they were also rude.

I called today and placed a new order in my name this time and added phone service. I was given an install date of 9/9/2019.

Later I received an email stating install date was changed to 9/12/2019. I called back and the rep said that time was still available and changed it back to 9/09/2019. She sent me multiple emails.

Well, I later received another email that install day changed back to 9/12/2019.

There is clearly a problem. Someone moved in today and an installer drove up this morning and installed their service.

I was the first one in the building.

I use the internet for everything and need my service installed now.

I have spoken to 4 different representatives and none of them could help. I kept being transferred to the billing department they said, but it never happened. The 4th guy hung up on me.

After chatting on line with two agents the rep finally understood it was regarding my home phone and he told me the chat doesn't work with phone issues! He said someone would call me and ended the chat as I was sending him my phone number. Unbelievable. I want to get my current billing corrected and cancel my home phone service. If there is anyone with enough intelligence to call me I'd be happy to talk. [protected] home, but I'd rather get a call on my cell at [protected].

I've been a customer of AT&T for more than 50 years, but now I've had enough.

On June 15, 2019, I was promised a s gear 2 smart watch. I was excited, with this was the agreement I just try direct tv on my mobile phone. I had paid about $37 dollars and try to use it on my phone. Direct tv didn't work on my phone. I waited until the end of the month, called and cancelled on line. Next thing I kept seeing that the gift was in back ordered, it continue for a while and then I get email that it was canceled. Today I had spent my morning talking to a woman at at&t to then tell me that I can pick up my watch at 16 E Foldham AT&T's. I went over to the store and to my knowledge they do not hand over watches without an order from At&t. She lied. At&t store told me it was a retention tactic. To keep me, then to be called and told they will help me. Then courtesy gave me the round around and became nasty with me about it is not in the factory. They do not have it. I called again to give an official complaint and the person was trying to give me a phone, I didn't ask for a phone. When he asked me how many people are in my house, I was upset because I didn't understand the question. I was angry, I asked to speak to someone else and after a few minutes the line went dead. This was the icing on the cake. Today is Aug. 30, 2019. 1:41 pm

We took 2 phone lines connection with atnt in nyc USA under the promotional plan of 80$ all included for 2 shared lines with 9 gb internet each and ever since we are being cheated with being over charged, and given 8gb as shared internet instead of individual and everytime we call the customer care they are no good n no help. Plus the connection is really bad and poor with almost no signal inmost of the areas where we live.
We ported one line to spectrum out of frustration and just for the second line they billed us more than three times the original bill. Our bill for 2 lines in month of July was 97 usd and this month in August for one line they have prepay billed us 119$ just for 1 line and when we called them they have all excuses saying we did not confirm upon porting to another number so we will still be charged for 2 when on the bill itself it says clearly 1 number ported and only 1 line active. Plus they have charged us nearly 49$ as roaming charges saying we travelled to Canada when we went to upstate newyork as we don't even have a visa to go to Canada, how as a consumer would we ever know who they are getting service from? Also the connection upstate was horrible and we had to rely solely on hotel wifi and cudnt make even a single call. There were no notification that we were on roaming (while being in nyc USA itself) and the customer care (girl named amber) is denying outright saying they sent us messages! And we read out the message to them it never mentioned a word about us being on roaming instead was a random message saying atnt free message, when we are on a holiday upstate in nyc. This was the exact sms from number 269 atnt:
AT&T Free Msg: Reply YES (free reply) to learn how to get unlimited talk/text and use high-speed data from your plan in over 100 countries for $10/day. Pay only for the days you use abroad. Otherwise standard international rates apply: $2.05/MB, $1/min, $0.50/msg sent, $1.30/photo or video msg sent.

As a consumer when you are within USA boundaries why would you even consider to read or reply to such a message especially when you are on a holiday and know that the phone is nothing but a camera as there is zilch network!

Plus they have audacity to charge for 2 lines still even after having just 1 active line with them and having done a phone call with consumer care already before porting that we are changing the lines as they are doing nothing about the faulty billings and fraudant that they have subjected us to over past 3 months. The current girl amber says we need to make 1 more call to reconfirm that we have ported in order to change the plan! And who will tell us this? The first guy never said a word and the sales guy who sold the line to us asked us to just get rid of the lines without paying anything!

Side note, we got the lines from manhattan nyc our attendant was Samuel and he even told us we could jus throw away the SIM cards and not pay the bills as we had no contract, no social linked, so they cudnt trace us! This is their staff telling us as a solution to save himself from being Pulled up for the faults he has done when selling the lines to us. And we have been paying the money out of our hard earned salary! This is America's no1 service I don't think so.

This is a fraudant company with really cold customer care and untrained staff who jus sell for commission without giving consumer any detailed information.

We are hoping some action is taken against false frauds like this company by the American governing bodies.

My bellsouth.net email suddenly stopped worked. Spent countless hours on phone and online chats with customer service, had my password changed seven times, and after 4 months, I still cannot connect to my email account. Their customer service people are difficult to understand over the phone. I think they just tell you whatever they need to in order to get you off the phone. I am disgusted with ATT.

Have a 92 year old Aunt that is quite capable of doing most everything and is a good record keeper. She pays by the year for her att cell phone for long distance call use .
She had over $60.00 on her plan and went down to bring the total up to the required $100 before her plan expired ( on Aug. 1st. ) She made a $40 cash payment at the att store that has the large att on the front. You would think that this store would communicate with att better? But after Aug. 1st her balance went to zero ! When I called and asked how this happened, I was told that is was because of paying at the store. IF you make payment in cash--you must call the cell phone service to tell them you did this. Some how att stores do NOT communicate with the company on this matter? I had to negotiate a settlement of paying a $10. RANSOM to get the $98.00 dollars back that they took ! If we did not pay the $10 we would lose it all--A one time deal only . A very poor way to do business sine no one said we / she had to do this . How many people lose money every year with this screwy CON GAME they play?

I absolutely cannot stand direct tv right now. They continually send me late notices when they apply it to wrong account. They send me to another number after on hold for 15 minutes, when I tell them that is not what the problem is, they do it anyway and I call and the first message says that I should call my tv provider. Ever since the att and Directv merger it has been a nightmare. I was a Directv customer for years and had no complaints but now spend 10 minutes to get to talk to a person because if I could have avoided the nightmare of the Directv phone tree, I certainly would do it online. So now don't have problem solved and I am going to have to call again!@##$##@

I am really having problems with Direct TV and AT&T bundle account they are charging me different amount of what I signed for.
I called the company to get a bundle account back in March/April. It was suppose to be for both, Internet and Direct TV (bundle, I do have the flyer I got thru the mail.)
I was suppose to pay for both, Internet plus direct tv $88.58, but instead, I keep getting billed diffent amounts and when I call them, I get diffent people and last time I called them, they told me I will get the bundle and I will pay only 88.58. I called back in April 15th, I spoke to some one called Jaquelin. I was on the phone for about 3 hrs, not lying,
she reassurmed that I will be paying only what I signed up for. Well as of today, August, after 5 months, I am paying 63.09 Internet 62.47 direct tv. This is way more than 88.58.
Maybe you guys can help me. I am 64 years old retaired, worked for Shriners Hospital for 37 years. I never thought I will be paying so much for INTERNET AND TV.
Thank you in advanced for your help.
Aura Orand
[protected]@gmail.com [protected]

1)Told by two persons on two different days the $30 activation fee was deleted and I would not have it showing up on first bill. First bill had activ. fee included. When I called they told me(3rd person)that I was not given whole info, that the promo that had been on since last year was still on and that you get $30 off activ and another discount of $30 more, but both won't come off until 2-3 months later.
2)Please consider to stop out-sourcing to other countries. The English when speaking to is poor, and if try to chat the grammar is poor also and makes for difficult understanding, and non-answered questions! I asked to speak to person in USA, and they said it was not allowed by contract. They said if I called back I may or may not get a person in the USA. I have to say T-Mobile has you beat! I was just reading about their assigning customer service to USA REGIONS, where when you call you get to talk to a person in your region of the USA, and they won't out-source, plus there are no PHONE TREES, you get to talk to a live person right away! THIS makes me want to change over NOW to T-mobile! I'm still considering it! I've been a long time AT&T customer, but you really need to fix this problem, or you might be losing more customers besides me. The only thing keeping me here for now is trouble of trying to get 2 devices switched over to new carrier, but I'm still considering this.
I hope some CEO of AT&T will read and consider this, even if I don't ever hear from such a person, maybe this can help them consider making changes in the future to their Company.

Why is it that AT&T can't get service out to my area of Allen, Oklahoma? Every day, I deal with poor service. I am sick and tired of padding the pocket of the jerk CEO who does not like getting complaints in his inbox. I pay $40 a month for 8GB of service, and only get service half the time. I should only pay $15 a month for the lousy service that I get. I will be looking for another company who far outweighs this useless company.

My account no with At&T: [protected]. I started my service with At&T on July 11 and ended my service within the 30 days. As addresses on the phone about the Att 30 day money-back guarantee, I decided to try, but because of the worst internet service, I decided to quit with them. As per the correspondence on 27th July (2:48 PM EST)with Tisha (Ref TP8415 ), initial installment charges and first-month charges were waived off with the Order # [protected]. But today suddenly they sent me a $285 stating the early termination fee. Why should we liable to pay any amount if we decided to cancel within the stipulated period ?

A tree limb fell knocking down all power lines and wifi lines on July 29th the light pole and power lines were repaired the next day. AT&T was supposed be repairing the outaged in our area twice and everytime someone came out they did not complete the job. I've had 4 service techs to come out and say that things were not fixed at the pole, AT&T was out here three times working on the pole and no one seems to get the job completed. They keep telling me the ser uces will be restored in 24 hours and it has been a full week. All of my neighbors services have been restored. For some reason, they refuse to get my services back up. They have several times. I have expressed repeatedly how i work from home and go to school online and need my internet services. They will not get it fixed.The service has been awful. I still dont have service and no resolution in sight as of Aug. 5th. Service tech was out today and still didn't fix it we made another call to att and was lied to buy a supervisor that another tech would be out between 7:15pm to 8:45pm when he did show we call back and was told that there was no service tech scheduled to come out I've had enough were changing service

This protection plan is useless. We received a contract stating that our televisions would be coveredd for accidental physical damage.

We called to file a claim and were sent to the billing department, the technical department, and the premier protection plan department. NO ONE could help us.

When we finally spoke to a "supervisor", we were told that televisions are not covered.

There is absolutely no accountability.

Do not get manipulated into buying this plan.

July 26, 2019, 8:50pm. My name is Jere Hawkins, I called AT&T to order an additional Genie mini this part of the called start at 6:30pm. I was transferred 5 different times and then disconnected 2 times while attempting to order new equipment. I keep getting transferred to different departments, and the common response was " I don't know why they transferred you here your account is with Legacy or U-Verse or Direct TV etc.. " After 1 hour and 45 minutes I gave up, after being placed on hold while I was waiting to speak with a supervisor then the call went back to the beginning like I was a new caller. I have been with AT&T/Direct TV for a little over 90 days, this is by far the worse customer service I have EVER experienced worse than Xfinity when I was with them until I moved. Not sure what's going on with your systems and departments, but when I call tomorrow, I will be calling to cancel my service and go back to spectrum. This frustration is not worth my time or effort attempting to order additional service. Desire resolution is for AT&T to wave the $99 dollars charge for the genie mini Wireless, if they would like to keep my business and for my time I will never get back.

On 11 July 2019 my wifi and phone service was hit by lightning. I called at&t and they said they would ship me a replacement one on 13 July 2019. At 3pm on 13th I called at&t and they said it was delayed 5 days that I would'nt received it till 16 July 2019. I got upset. On monday I called at&t and ask to speak to a customer service person in the states and they switch me. He said he could get it faster to me by scheduling a truck to come out on 16 July 2019 to replace it since they have it on their truck. At first he said the wifi tower was on back order till 27 July 2019. When they did'nt show up on the 16 July 2019 I called and ask customer service where they was located? I was told they did'nt have to tell me. So I hung up. I called again and ask to be transfer and they said they could'nt do that. That when I want to a at&t store and a nice young lady called customer service and they told her that there was'nt anything schedule for me. So she set them to come out the next day and even got a comfirmation #. She also seen how hard it was to tlak to them. Well they did'nt show up. I went back to the at&t store and they got the store manager and when I explain to him what was going on he just said you see what we have to deal with. I finally received the equipment on 23 July 2019. Almost 2 weeks without a phone or wifi. I think that this was the worse customer service that I have dealt with. They lied to me 3 times and it seem that nobody cares. All that their customer service told was was thing happens. When I get a chance we will dropped at&t and never go back to them.

After this consumer requested total disclosures of any AT&T promotions and discounts available to buy an Iphone the seller failed to disclosed that the store prices promotions and discounts may not match was available on line (saving this consumer $300 if the purchase is made on line thereafter getting a reward (Visa card) with the same company and for the same iPhone she intends to purchase in the store if the consumer is willing to buy the phone with a new phone number).

This consumer later learned when she returned home looking in the mail about the reward card.

Integrity and consumer education keeps consumers coming back but apparently the dealer prefers to not fully informed the consumer who relies on the information provided to be the whole truth and nothing but the truth. And once the duty manager was informed hours after the purchase the reaction is eventually all stores will be closed and all purchases will be done on line because I need to inform the team that we need to inform the consumers who enter in the store you can purchase the same item "cheaper" on line but that is not what this consumer is expecting just a simple disclosure our store prices may not necessarily match AT&T prices on line would have been sufficient after the consumer specifically asked to be properly informed.

I believe I was cheated out of the on line promotion reward card for failure of a proper disclosure and I will be chested if I return the phone for a restocking fee plus the credit given to purchase the IPhone is also needed to be transferred to a new line when purchase of the new phone line and who knows what else AT&T may want from this consumer I don't know but I do know a restocking fee should not be charged the credit used should be transferred to the new on line phone number and all the payments made for taxes paid.

INTEGRITY AND CONSUMER EDUCATION BIG FACTORS BUYING INSIDE THE STORE NIT LOOKING GOOD. Other companies will inform the consumer like car dealers they will even bring the vehicle from another state if the price is tight and helps the consumer as long as both the consumer and the retailer are fully satisfied with a purchase

I am a Fort Worth resident and channel 11 CBS is my favorite channel. It has been blacked out be cause of tight greedy people in which I pay for services. They did this last year and it's BS. I have had att services for over30 years and they treat me like this. I had to spend extra money for a tv antennae so I can watch it on a tv and go through the trouble of hooking it up. The antenna cost me $100.00. Att sneaks prices up and goes down on service. April of next year I will more than likely cancel att. Their kids on both sides need to quit screwing their customers.

Have been with this company for years. Their service has been liking for a long time. Talked with there people in the office about the service and all the rising in their bills. They decease the bill for both TV and Phone, but the next month they put the difference back on the bill. This is not a very good service for the company. Are they that had up for money? In the progress of looking for different service for all. Hope the FFC or someone takes action against them. Channel 7 and 62 was taken down four weeks ago and no agreement has be down yet. This may not help, but hope some one will do something about the way this company is operating.