AT&T
Reviews and Complaints

I agree completely with this post. If AT&T is going to hire outside contractors to go door to door to sell their service, they should follow through on the promises made in writing. The amount listed on the paper given to me did not match the bill. When I called, I was told they were not responsible for what these salespeople put on the paper. I had a promotional discount for 6 months that lasted one month. Again, AT&T is not responsible. I will continue with my BBB complaint and tell all I can access to avoid this company at all cost. It's a sad thing, considering I have been a loyal AT&T cell phone customer for many years. I am only thankful that Verizon added the IPhone to its offerings, so I could give my money to another company, who I might add has followed through with all their promises.

Started last month and is continuing to this month, now on two of our phones in a plan of five. Calling AT&T for the tenth time to complain. Will see how it goes...

I have AT&T for both Internet and phone service. Every time it rains, and I mean every time, my Internet connection slows way down and then finally ceases. I also get static on the phone lines every time it rains. I've called the repair service so many times that I've lost count. The problem with the static seems to get fixed only to come back within a few weeks. The problem with the Internet has never been resolved. I checked into Hughesnet but their service is twice that of AT&T and half the speed. I keep hoping that Comcast will come out my way so I can switch my phone and Internet service to them

Called with a question regarding my bill where it appears a service call was placed on the line although we did not place one. The customer service rep said "someone called" and that there was nothing we could do about an $85 charge. I'm mad as hell; i know nobody called and even though it's their mistake they're trying to force me to pay for it.

FOR THOSE WHO RECIEVED POOR SERVICE FROM AT&T

There is a class action lawsuite in progress. Web Page address is included .

Here are the phone #'s, Address, and Email, of AT&T’s CEO. Maybe he can get something done because AT&T Customer Service surely will not.

AT&T Inc.
175 E. Houston
San Antonio, TX 78205

ATTN: Randall Stephenson, CEO, President & Chairman

Tel. [protected]
Fax [protected]

rs2982@att.com (direct)
randall.stephenson@att.com

Here is the web address if you wish to join in the class action law suite against AT&T. http://www.dslspeedsettlement.com/

That's right AT&T is being sued for advertising and charging us for one speed on their DSL service and intentionally providing a slower speed.. UH...HUH... that is AGAINST the LAW...

The service has been down for 5 days for my landline no agents are helpful they post no updates they are ultra rude and you wait a minimum of 45 minutes to speak to one of the rude agents, the last agent was interrogating me about the weather because of the rain and made out that the company was blameless well I guess people will be leaving that company for better rates and service.Maybe they should train their personnel to be polite and invoke business ethics for the customers who are keeping them in their jobs

Had my home phone and internet services installed by tech June 6, 2011 by technician. After 2 days I found out that I was not able to call out of state. After talking to the costumer service on June 8, 2011, I was assured I will be able to access long distance that night after I agreed to pay additional &5.00 for the long distance service access. To my dismay, when I tried calling out of state on June 10, 2011 did I find out that I still do not have a long distance access. Now I won't be able to call for another 3 days as online service was unavailable when I logged on and that customer service is close over the weekend. These are one of the bad experiences I have encountered with AT&T rep.
One bad experience was last May 20, 2011, AT&T is supposed to have my service installed but I found out from the technician who came to the house that the order number is incorrect and the phone number assigned to me was wrong and the address is wrong. It does not make sense that he is in my house and yet his order is different address with wrong phone number and order. I have received a confirmation of the said service in the mail which I showed the technician. He, the technician has advised me that I should cancel the order as this can create problem in the future. So he had cancelled the order .
That is what we call very poor customer service.

my name is marsha bell i'm putting in a complain because it's so sad how we are getting robbed without a gun.. i signed up with at&t i got my phones on oct, 4, 2011..i let them know i left my other phone service for just that problem... so at&t told me that it would not be over $200.00 dollars when i called back on tuesday 11-8-11 she told me my bill was 569.00 dollars i could not believe that they are charging us whatever they want they said this was a family plan...they should honor are agreement WHEN I CALLED BACK ON NOV, 5, 2011.THE REP THERE TOLD ME THE THEY DID CHARGE ME TO MUCH SHE GLAD A READJUSTMENT TO MY BILL OF $ 325.46..AND THEY DON'T WANT TO HONOR IT.or CUT MY SERVICE OFF...I WILL NOT PAY FOR SOMETHING THAT'S NOT RIGHT. THE GOD THAT I SERVICE PROMISE TO FIX THIS LIE ..LORD, TOUCH THE HEART OF MEN THAT'S TAKING YOUR PEOPLE FOR GRANT...I NEED YOU TO SEND DOWN YOUR RAIN LORD..I'M PUTTING IT ALL IN YOUR HANDS.

We live in and on the reservation, i rarely go off the lands becase of the crazy drivers and im not the type of a person to beat round the bush when it comes to cell phone coverage and the cost, realiability, signal strength and just about every little thing about a cell phone. Altell has been very good about what they offer me and the service was the best and i just loved a plain phone they offered me. But when i heard that they were going to be bought out my at&t i wasn't all that excited. And i was right. With altell I was on the 1$ a day plan im good with that, even on the reservation i still got little but still good enough to call work and keep in touch with my old friends, keep in mind that i have duties to the family, relatives, work, and friends, so i normally don't use more then one hour of talking if not 30 minutes, but I do text. BUT with AT&T 2$ for a day's use I have to do the cell phone samba, one minute it works in a spot then i would have to find another spot, we have to check seven to ten different spots, and texting is nearly impossiable! NOW MY AT&T CELL PHONE IS BELING USED JUST TO CHECK THE TIME AND TAKE PICTURES OF THE DOGS AND bueatiful sun sets. It has more then once been used as a paperweight for my sketchings. AT&T you have made my life difficult and more then just a few of my friends are a bit upset because I didn't get their texts, not just a hour late, not two or three- but almost two days late. Also that i have lost some friends because of your "great service" thanks for making me an outcast... what time is it?

My name is Antonio Arce, I had problem with AT&T since I returned again to their company. The problem started around 18 years I left the company forever, that is what I though until I married. My wife convinced me to return to AT&T after 7 years of marriage and I did with my cell phone. Since then my problem started again. Around 3 years ago I boought Wireless Internet Services from Altell (because one problem was enough, ) I did great with them (Altell) until a few days ago when I found Altell sold their company in my town to AT&T and guess what, you don't need to guess, my problems increased by two. My cell and my wireless services. Guys, I would like to invite you to join me in a formal complaint to AT&T, I can't do a lot myself, even though I am filling a complaint, together, I am sure we can make our voices to be heard. My e-mail address is arce.antonio@gmail.com

AT&T also engages in fraudulent billing. I found a charge that originated 6 months ago, allegedly for downloading a program, which I never requested or used. When I inquired about it, the service representative said that there is no way for them to track if I requested it or how it all got started and - what is worse, that they are not allowed to credit more then 3 months of charges. Since the first month was free - how nice, espcecially since it did not cost AT&T a penny- I am stuck with ONLY 2 months of charges. Shameful!

The Indian agents are, to be kind, terrible. Always ask for, actually demand, an American agent from ConnecTech. They are few but they are there and you can get them. They're actually very good. They have to be because they're the ones who end up fixing the computers "bricked" by the overseas techs. Also beware of icons placed on your desktop that allow you to chat live with a technician. You'll get someone screen named Bob, Jack, Billy, Sue, etc... but will really be chatting with "Habib". Just ask them a few questions. You'll know but AT&T is betting you'll fall for it.

AT&T automatically renewed my three year contract for another 3 years without contacting me in advance -- which was part of the contract.

I had to pay $720 to buy out the remainder of the contract. Still worth it because I cut my bill by $90/month to change to Charter for the same services.

But this is an extremely unfair practice. If you have a contract, be careful.

I will never associate or allow my businesses to associate with AT&T.

Having a problem making a comment on my phone on Facebook (all other websites work fine). In May the phone will be a year old. I called customer service about it and was told that there was something wrong with the phone and they were sending me a new one. I received the new one about a week later, put in the battery, sim card, etc. when I went onto Facebook to comment I received the same error...page temporarily unavailable etc. Called customer service back and the rep sent me an update on the software for the phone, but because it was after 9:00 pm had to have someone call me on Monday to see if it worked otherwise it was considered harassment calling so late. I turned the phone off then turned it back on after a minute like I was instructed. When I went on to Facebook...same error. I went to the store the next day and was told by rep to call the warranty department and see if they could send me another phone. I told her at this point I don't want the same phone. I go outside and call the customer service rep who tells me to call from another phone so they can do so troubleshooting. I told her it shouldn't matter because I am still having the same problems with the new phone. I ended up call the warranty dept. the next day and was told that I could go in the store and buy a phone at retail price. I go back to the store the next day and was told by the rep I have been dealing with to call customer service and ask for an early upgrade. Before I called I went over to the phone they had on display that was the exact model I have and went onto my Facebook and tried to make a comment...same problem. I went to the phone next to it that was the same make, but different model and did the same thing and it worked...so I go into my car and call customer service who keeps putting me on hold because her supervisor is on a call. When she gets back on the phone she says that it is up to the discretion of the store manager. I go back in the store and the store manager says that I can do an early upgrade. When the rep brings me over to the phones that are available she quotes me prices of $150 & $200. I told her the phone I have wasn't that much. So I asked how much to cancel and she said $130, cheaper than the phones she was offering me. I then go back in my car, smoke coming out of my ears by now, and call customer service again I start out by saying to the rep I am very unhappy with AT&T and that if the problem doesn't get resolved I am cancelling my plan. I tell her everything, she says that there was a $75 early upgrade fee in there and that she would waive that and have someone call me on Monday at 1:o0 to select a new phone that would be a reasonable price. Fast foward to Monday I get a follow up call from another rep about how the phone is working, obviously they don't communicate too well. I tell him the story and he says well Facebook is a third party and we aren't responsible and to try and to contact Facebook. I tell him how I tried the phone model in the store and that didn't work, but the one next to it that was the same make but not model worked fine. He pretty much says there is nothing they can do. I tell him I am paying for a service that I can't fully use and that they are telling me it is Facebook when it is that model and its compatability. I told him that I was receiving a call at 1:00 and they were going to let me change phones. He says there is nothing in the computer stating that...here I sit at 1:19 without a call and with a phone that doesn't work properly on Facebook. Is it the end of the world...NO! BUT I don't think I should be paying for a service that I don't get 100% usage out of. I have been with the company since 1994 and haven't had a problem until now. All I am asking is for another phone that works and somehow I feel that I am being punished for a phone that I purchased from them that doesn't fully work!

I am having a similar experience with Pantech phones. The MOST frustrating experience of my consumer life -- and I am no youngster. Pantech phones and AT&T have clearly trained their people to defend a bad product and do the wrong thing. I have never taken the time to post product reviews, but I feel a duty to protect others.

Becky Phillips

I am currently having the same problem. On Wednesday, Oct. 11, 2017, I reported that my landline was down and didn't have a dial tone. My next door neighbor is experiencing the same thing. I was informed that restoration may not happen until Sunday, Oct, 15. I tried to contact the service dept today, Thursday, Oct. 12, and was unable to speak to a live person at all, and was constantly routed to automated things that had nothing to offer me. The online chat option was a complete waste of time because they actually don't have an option to chat with someone about this sort of issue. Awful, Awful, Awful. That's putting it mildly. I wasted my lunch period plus 10 minutes. I can't believe there is no way to find out if service can be arranged before Sunday, 4 days after we lost service. Our lines are underground and we haven't even had a storm. Pretty poor system.

Hi Kimberly,
I work at Wirefly's HQ, and your post has me very concerned. I have found your order number and I will have one of our senior escalations agents call you to discuss your order with you. If there is anything else that I can do to be of assistance to you, please send me an email to onlinesupport@wirefly.com.
-Kim

I am having the same situation in 2012 in Buffalo Grove Illinois. No one seems to know the answer- and I have had technicians here for 3 visits since last week. I think the company is inept.

I am having the same situation in Buffalo Grove Illinois

AT&T lied about pricing, charges different amounts every month, totally dishonest. They should not be allowed to continue operating. Today I received a postcard they sent out about CPNI (customer proprietary network information) If one wanted to opt out of them sharing their information, one could either go fill out a form on the internet, call a prompt number or the customer service representative number. I tried to fill out the form, called both numbers and another number given to me by the rep. They would not accept the request! That is illegal! Has anyone else had this experience?

I had a genuine hacking not a virus but Tech support types find this difficult to believe- mainly because it has not happened to them- If it is out of their scope of experience then it must not exist!
While on the line with connectech I showed the agent the 16 other connections that were on my network - rather than blacklisting these rogue connections they merely swept up and this allowed reconnects at a later time- Once they are on you must take measures to block them - certainly changing the wireless password is a start but they had access to the router modem it turns out- how?
Apparently my landlord had given a key to an onsite resident for emergencies an it was being given to CPI workers who were coming in to my home doing damage and compromising my communications. I found out that a former investigator for the DA's office was an officer at CPI

And now it becomes clear why they would want in- Law enforcement who is anything BUt

I Agree! Do Not Sign Up for Connectech. I was told I could cancel anytime. I called one month later because they messed up my computer to cancel and the girl argued with me. I was charged another month on my bill. I called again to see why it was not canceled and was told I would get 2 months credit and was sorry for the inconvenience. Just got another charge on my credit card, called AGAIN. Was told I would not get the credit but they had stopped the service. Will wait and see. I am calling my credit card company to stop any further charges.

DO NOT SIGN UP FOR CONNECTECH. I had a huge e-mail problem -- couldn't send. I called AT&T -- as usual -- and was told that because I have a Mac, I HAD to go to ConnecTech. At ConnecTech, I was told I could pay $17 for this one call or $17 a month for as many calls as needed. I called ConnecTech two or three times about the same problem. I hung on for hours. HOURS. THey couldn't help me. All the advice they gave me was wrong. I am trying to cancel a 12-month subscription I didn't realize I was signing up for. The people I talked to -- who are offshore -- have no intention of allowing me to cancel. I have written to the CEO types at AT&T. This is a bad service. It is a scam.

I can't even begin to describe the nightmare that this company has been! The Salesman for YP was Gary Jackson. We made it very clear that we wouldn't ever commit to a long term contract with YP. Gary showed us all of the reporting for some of our competitors and said that we would have similar results. He told us that we would be on a month to month contract. Shortly after the marketing with YP started we saw that the results were beyond horrible. The leads were costing us almost $2, 500 per lead. We talked with Gary multiple times about the issues and continued to get horrible results. he said that he was working on getting things fixed. We finally told Gary that we wanted to end the month to month contract. Gary said that his regional sales manager lived down the road and he wouldn't have any issue getting everything canceled and credited to our account. Soon after Gary would not respond to phone calls, texts, or emails. We called into YP and opened 5 different cases with YP to try and get this resolved We found out later that he either forged the signature of someone in our company or had this person who isn't a principle or officer sign a form that was believed to be a month to month contract. Things were escalated to a James Comas who is Garys manager. James tried to convince us that they would credit our account everything up till this point and fix our current issues to try and get results. I continued to tell him that we wanted nothing to do with YP and to cancel and credit our account. James finally told me that he was waiting on his manager which is Tyler Nevenner to talk with YP's legal department and get back to me. When I call into YP they tell me that Gary Jackson is the only one that can initiate the cancel and refund. Attached is a text conversation with Gary on 11-7-16 telling me that he is working on the cancellation and credit of our account. Now Gary won't return any of my calls, texts, or emails. Now James has told me that I may have to retain an attorney and file a civil lawsuit because there isn't anything that he can do and Tyler Nevenner hasn't responded. Needless to say YP is trying to charge me $7, 579 per month for the next 12 months with horrible results. I have exhausted every possible avenue and tried to contact everyone that I can to resolve this. Anyone Looking to do any sort of business with YP had better seriously reconsider and look at all of these personal accounts that have taken place. You will not be any different than the many other people that have had horrible experiences.

AT&T cold called me and I agreed to a meeting. The rep had me sign a computer screen as a pre-cursor to a "contract". He stated that there were other documents to sign before advertising began. He stated I would receive a contract (I had told him my lawyer would have to look over everything). He stated there was an opt-out. A day later I thought about it and decided to not go ahead with any advertising. I clearly stated this in a written email. It took several days for them to respond and the rep then said my cancellation was too late. They said I would get to approve the ad before it went live, which I did not get to. They used a tracking number instead of my phone number, which they did not have my permission to do (and had told me I would have to sign documentation to allow them to do this). It took months for me to get a copy of the "contract" (where they took my signature and placed it in a document that I did not receive). By ten I had been getting dozens of calls attempting to collect money from all over the country. I received calls with different bill amounts (one being half of what the alleged contract stated - which was 4 times the amount originally pitched). This started a 6 month (and counting) process of speaking with all kinds of different reps, none of which had any power to do anything. I left many messages for the people who supposedly could help. Never once were my calls returned. I offered to agree to the lower plan but no one I spoke with (dozens of reps) could do anything. I have started to get computer generated harassing phone calls from a collection agency on AT&T's behalf. They have also not done anything to resolve the matter. I did not want to advertise with AT&T to begin with and now I will never advertise or do business with any organization that speaks of a "contract". I received no benefit and certainly no income from them. What kind of a business has to strong-arm and force people to work with them who don't want anything to do with them?

We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.

Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)

WOW, here I am surfing how hard it is to get rid of YP and it looks time consuming and stressful! I have chosen NOT to renew my yp advertising for the [protected] directories and online after having spent over 45k per year for 10 years with them. I sent notification of non renewal and cancellation of order for the next year and I am still getting confirmation notices that I am in fact renewing everything and committing to another year (beginning march 1, 2014) of 4k per month for advertising that only produced 2k per month in the past 12 months! I have sent notifications via certified mail with return receipt, I have copies of all the email exchanges between my rep, mr. sharp and I last month when I decided to end our advertising with yp upon the end of our current term (which ends in February). I had read that you must give 3 months notice to "non renew" and that you must cancel any current order within 10 days of making the order--i cancelled the very next day via phone and email and Mr. Sharp acknowledged that email, then I sent ALL OF IT in writing 3 days later-certified mail with return receipt. The email and mail included the statement that I am NOT renewing any of our ad campaign in the coming year-thus giving not 3 months notice but SIX months notice before print. I felt that surely having covered all the bases that our we would not have a problem with terminating them at the end of our current contract. Yet, today, a month after sending those notices, I received a letter confirming my order/renewal for next year! I am livid to say the least! I am dreading this February as it is likely I too will be one of those small businesses owners that will have to FIGHT YP even though I covered all the bases to insure that our advertising with them is cancelled & non renewed for the coming year. Should that happen, they won't see my last month's payment as I will use it to obtain an attorney to deal with them. This is NOT our first problem with them, we have had problems with our online ad having lines through it, and one year to get us to renew they offered a program that guarantied a certain number of calls, when I got the confirmation in the mail that number was reduced by nearly half, when I called about it they stated that the rep was not authorized to offer that many calls and that their contract states that they can change the terms at any time...and it really does! It was beyond the cancellation terms when I got that letter so I was screwed for another year. When a business has to resort to such underhanded crap to STEAL from customers-there's something seriously WRONG with their product and/or their ethics and we should have quit them a long time ago!

They got me also, rep said I could cancel by telling him personally. Now the rep said we never discussed cancellation in our conversation and I am stuck for another year. Been using them for three years and have never had one customer mention seeing my ad there and there is not data I have collected to say anything but the fact that my money was wasted. This will be my second year with them against my will. Stay aweay from this company, they do bad business and do not care about you.

It is a scam! Stay away from. yp.com-(adsolutions). It is a rip off. Do not be mislead by those salesmen. I hope that a class action suuit get filed against them. Because thier tatics are all wrong and they lie! in order to try and get you into the contract.

I too am disgusted by AT&T Advertising Solutions YP.com business practices and have started a petition at change.org: http://www.change.org/petitions/at-t-advertising-solutions-yp-com-stop-ripping-off-small-businesses# Please sign!

Oh my God, I can't believe I found this, because this is exactly what happened to me, because I was making an attempt to cancel, and he went on to say that they are so much better, with this new things on the horizon, my bill is supposedly going, from $23 a month to $50 a month, and yet I have never received a tracking report, never been offered a tracing number, and cannot get into the sight, to view my reports. I actually thought I was speaking to a sleasy car salesman, he was rude, and full of threats that if I cancel, my rankings will drop, he began chewing me out for having a terrible ad campaign which was designed by them. I asked to speak to another representaive, and also a manager, and no one called me today!

I totally agree. My brother has a contract that they won't let him out of even though he is behind on his bills, due to an issue with his secretary...covering up past due bills. His company may go bankrupt if he can't find ways to cut back. This would be a nice one to cut...if only he could.

YES YES YES AT&T WILL RIP YOU OFF! THEY CAN HIDE BEHIND THEIR BIG MEGA-CORP SMOKE AND MIRRORS MAZE OF DEPARTMENTS AND IF THEY CAN SQUEEZE ONE MORE NICKEL OUT OF A DYING BUSINESS WHO'S GIVEN THEM > $60k PER YEAR FOR 10 YEARS, WHILE THEY'LL TAKE THAT TOO! AND OH BY THE WAY - THEY DON'T CARE. THEY DON'T HAVE TO. THEY ARE A MEGA CORP. please start dealing with small businesses again - really a small business stays in business if they give a good product for a good price. a big megacorp stays in business because they have a whole division of lawyers writing contracts and finding ways to ensure the funnel leading from your pocket to theirs stays open.

Hi Victoria of Texas (good luck to your Rangers against St. Louis btw...Giants fan here). Atleast you had your DSL working. I can't even get these clowns to get my DSL on. Plus that $14.95 promotion isn't really around 15 bucks. They wanted to charge me around $19 which I was fine with...IF THEY COULD HAVE ACTIVATED MY DSL. AT&T was better before when they were Pacific Bell/SBC back in the day. All the good employees and managers retired along time ago I think.

i have been on hold for 4 months have had att, for 40 years bellsouth it use to be.
trying to find out why i am paying $216.00 mo. have never been late with a payment. and can not log in to my account..auto pay from two different checking accounts. one. i did not sign up for.had to cancell my credit card to make them stop paying for a diconnection fee witch i gid not diconnect .