AT&T
Reviews and Complaints

We were going to switch to U Verse since our cable company is dropping some of our favorite channels. My husband called to set things up and was told that there was a $499 non refundable deposit because of his "poor credit rating". His credit rating is WELL OVER 700! How is that poor?! We can qualify to buy another house or for numerous credit cards or loans but his credit isn't good enough for ATT...what a scam! We own our house outright, both cars are completely paid for, we have 1 credit card that is far from maxed out and we haven't had any late payments on any of our bills in years but according to the U Verse people we are a credit risk! I think they are using this story with people just to extort a ridiculous amount of money from people and after reading the numerous Consumer Reports complaints from all over the country about their service, tech support and billing practices I am glad we didn't get their service!

I TOTALLY agree with the thought of a class action suit. ATT is gouging customers who choose to not be forced to get u-verse. I, too, have been a customer for quite a while - and have had sales people calling/walking the neighborhood, saying that ATT has the area wired or set up for u-verse. Well, many of us don't even have or want cable (busy living life, not to mention the cost) - and don't want u-verse either. So ATT has been continually increasing my Internet and minimally-serviced phone service bill because of my choice -- so, yes, hope some savvy lawyer checks this out. One day very soon, will cancel altogether and go to the friendly library - hope ATT pays in the end!

This happened to my girlfriend. In 2011 the store told her that this was a deposit, ordered the service and when she asked if it was refundable and told no she cancelled service, , , , in the store. They even called to confirm it was cancelled same day and the store rep said they would refund... I've been fighting this for her for 2 weeks now and its clear they have no intention of refunding the money. I think this is extremely concerning and some lawyer out there could get rich with a class action suit.

Hackers aren't a threat to AT&T...just to us!
This is a warning to customers of AT&T.
My telephone bill revealed a call to Singapore. Now that's a long way to order Chinese food.
When I called AT&T I was passed to five different departments until I finally connected with someone who could speak relatively recognizable English. After repeating my problem for the fifth time, she told me that they would pay half of the cost. HALF OF THE COST of a phone call to Singapore! I told her in no uncertain terms that this was not an acceptable answer. So, she gave me two options:
(1) Pay one-half of the charges and then cancel the line
(2) Get a 50% discount on the long distance calls for $8 a month (that's $96 a year, folks!)
So, we now have AT&T acting as an intermediary between the hackers and their customers!

Is this world going insane?

I just went through this myself and I am an employee! I got Uverse 2 months out of bankruptcy and my employer (ATT) is moving me to another state. They ran my credit (without asking) and told me I would have to pay a $450 deposit because I came up as a high credit risk. My credit is better now and I have had service with them for over a year and pay my bill on time faithfully! How crazy is that! I can easily go with another provider but I am trying to stay loyal to my brand, it's unfortunate that my own employer (AT&T) won't allow it.

I've been a customer of ATT wireless for over 8 years. I changed my account to add my girlfriend on my plan and changed my entire plan to a family plan. I had a balance from the previous account before adding my girlfriend that, until recently, I had no idea was there. I was never called or notified about this balance in any way. And every time I called ATT or checked my account online, I was assured that my account was in good standing. My address was always updated and correct. And I never saw this balance reflected on any bill or the website or when talking to a representative. Yet when I called to purchase the ATT U-verse cable and internet for my home, I was told I had to pay $449.99 extra that was not a deposit or refundable because I was a "high risk" customer. I was surprised at this because I HAVE been a loyal customer for over 8 years and always paid my bills on time and I was currently spending over $200.00 a month with my current services. I went ahead and paid the balance that I owed from the previous account right away and I still was told I had to pay the extra $449.99 fee because I was still considered "high risk". And to this day, I never got a bill for that previous balance or a receipt and I dont have any access to records of payment except from my own credit card statement. I was very surprised a big corporation like ATT conducts business this way and treats their loyal customers in this manner. I've decided to use ATT's competitors cable and internet service and I'm considering canceling the current ATT service on both my cell phones and I will NOT be recommending ATT to anyone.

I've been an AT&T wireless customer, and also at one point had phone and internet through at&t. My wife and I have wanted uverse for awhile now, but it was not offered where we currently live, so now that we are moving we decided we would finally get uverse. However, when I called to setup the service and schedule installation, they said they couldn't do anything without a $450 deposit. Now we're moving we just bought a house, we can't afford $450, and when we had phone and internet with them before, they didn't require a deposit for those, why now? We decided to go with Comcast.

Been an AT&T customer for years for cell and u-verse and then I decided to upgrade internet because of all the games our kids have online and they told me I could do this but only with a 450.00 deposit... forget it they can go someplace else and get the money, I hate to do it but i'll switch to comcast!

The same thing just happened to me just recently, I was never told about it until I just looked at my credit card bill. Someone is supposed to call me back. I will be writing emails to all the big boss' pretty soon here. I wasn't ever made aware of this charge if I was I never would have gotten the service and I will be disputing this charge on my credit card.

This is a despicable business practice of a company that puts on the appearance of an honorable entity. The $450 is actually an initiation fee but re-dubbed 'deposit' to try to slip it past customers accustomed to putting a deposit for new service. The difference is this 'deposit' is non-refundable.

What's worse, AT&T justifies the non-refundability based on the customers credit rating, this time, counting on the fact that most customers would introspectively find something not quite right about their own credit. When pressed for specifics, the AT&T sales staff were very vague, citing various examples of credit reporting agencies. When I told them that I just got approved for a home loan based on my excellent credit rating, they counter that the AT&T rating for customer credit is based on much more than that, but still no specifics. AT&T disregards the anguish they're causing their customers who suddenly discover their credit is unacceptably low, per AT&T. How can AT&T stoop so low? AT&T: the honorable thing to do is call it what it is--a fee. Stop the shenanigan.

Don't you think people who work at At&t want to leave on time and not work hours overtime because of insensitive people like you who come in 8 minutes before closing time, regardless of how many people are already in the store waiting?

Why in the world would you go 2 an AT&T store when there about 2 close, also if your about 2 get U verse, your a dum ###, Next time check the hours then go in, Im just taking this off the top of my head but I think 12 would b a perfect time 2 go in, and I bet you probley have the iPhone you just got it at a different store.

Sounds typical - you spend hours MANAGING THEIR PROJECTS with terrible results for your wasted effort. Please follow through with your complaint - I am also filing with the PUC for their lousey customer service.

I have been with AT&T uverse for almost 9mths now. I have had to call every month about a billing issue, & buy billing issue, I mean they auto draft a few days to a week early every time! BUT the last straw was when they drafted $606.66 & $94.60 out of my account unexpectedly! I moved & when you move you have to turn in your equipment to UPS, yep I lost everything I had recorded. I asked them if I could please key the equipment & have it at the new place but they said that is not how it works. I had 10 days to turn in the equipment. I was mistaken as to the 10 days from which date it seems. I called to find out exactly when my 10 days was up & found out it was up, & seriously, I was moving, 10 days is NOT a lot of time. I was told if I take the equipment to UPS within the next 3days & call with the ref # I would not be billed for the equipment. On 4/29/11, the same day as the call, not 3 days later, I took the equipment to UPS & called AT&T with the ref#. I was told they verified it & everything was fine. On 6/13/11, 2 days before my account was supposed to be drafted I was notified by my bank that I was overdrawn; AT&T had just done an auto draft for $606.66 & $94.66. I called AT&T immediately, I was told their systems were down & had been all day what the drafts were & could not help me at that time. I called my back & they informed me the draft had been issued only 30 minutes prior to the phone call. I called AT&T back where they still insisted their systems were down. I told them I did not understand how they managed to draft over $700 out of my account with the system down, odd how the system came back up & they were able to see my info then. They told me that I had not turned my equipment in on time, I explained the situation to them & he said he saw the notes on it & if I had called when I got my last statement I would have been able to prevent the draft. Ok#1 why was I billed for the equipment? #2 I had told them on a previous call that I was not getting my bills, they were sending them to the AT&T email they setup when I had clearly stated that was NOT the email I would be using nor did I want my statement to go there & gave them the email I wanted them to use but like everything else with them I hadn't made enough phone calls to get it changed yet. They acknowledged the equipment package had been opened on 6/3/11 & was being processed for return, yes I meant to type 6/3/11 & yes they drafted the $$$ on 6/13/11... I called back 4 days later to find out that yes my refund was being processed & I would be mailed a check in 7 to 10 days! I asked to what address? to my old address of course, so I had them change it. Then 3 days later I called to check the status of my refund, just to be safe, it was sitting in a dormant file! This person said they would rush it thru. In the meantime I have gotten a statement from AT&T letting me know that my uverse would be disconnected on 6/29/11 & there will be reconnect fees if I don't pay it by then & that my internet will be shut off & I will be charged a disconnect fee because I told them on my last conversation that AT&T is NEVER again allowed to auto draft from my account. Excuse me, you are playing around with $700 of mine & you expect me to come up with MORE money to pay my bill with ? They graciously decided to put a hold on the disconnect until 7/15/11, I should certainly have the refund by then. The next day I received a statement in the MAIL not email that I have a $606.66 credit on my account & no payment is due at this time! I called them again & they tell me my payment sent out one 6/29/11, I asked them to confirm the address. They forgot to remove the apt# off the address! I can only pray that my mail carrier ignores the apt# on the address & leaves the check in my mailbox. And thru all this there have only been 2 representatives that were nice & never has compensation been offered for all the money & time this mistake has cost me. I love the actual AT&T uverse but I HATE ALL BILLING & CUSTOMER SERVICE RELATED TO AT&T UVERSE, INTERNET, & MOBILE...If it weren't for the iphone & uverse I wouldn't bother, I am stuck in a contract for now but VERIZON is looking pretty good when my contract is up!

I have had AT&T uverse for probably two years now. To get it installed took 3 different attempts. Twice the installer was at my house for 6 hours or more.
There were so many problems I called it the UVerse CURSE! The t.v. picture is amazing and being able to tape 4 shows at once is great. But the wireless internet
service is the worst I've ever seen. I have spent so much time talking to someone in the Phillipines whose accent is hard to understand than I ever want to spend.
Each person gives you a very long and not helpful runaround. The fact that you have to initially talk to a machine in order to get to tech support is frustrating, downright maddening. We have had a connection problem from day one and noone can fix it. I used to work for the phone company a long time ago and it was
a day when the customer was important and giving them great service was what the company was all about. The company has gone so far downhill it is unbelievable. What is with these companies and their disregard for the people who make them so rich. I am finding another company and would discourange
anyone from doing business with AT&T.

I have a problem with them telling you one thing and somebody else saying something different it's not my first time but might be my last time I was calling to try and get my phone fix in such the lady stated it would be 199 with the insurance I then asked for my upgrade she told me wasn't do until june or july I then stated a manager back in oct. stated to me i would be do for one at the end of march she stated no I asked them to read them notes she stated they don't put that in notes..I have been a customer with them sent 9/08 with two lines my problems with this is that they need to be more clear and detail with there notes and stop saying one thing and doing something else..I every pissed off and tired on dealing with this bs with them need to be more professional.

Gregory Verrett
[protected])

We did everything...AT&T said they wouldn't pay the rebate. Typical theft by a big company...what a fraud!

I recieved a bill that stated I owed a great amount of money to at&t and I am completely lost because your bill didn't state complete facts of the rreason I owe this money and I would like to state that I have moved and have been using a different company for my cellphone use.

Contact these guys (from pissed consumer website):

Lawsuit claims that Capital One engages in unfair and bad faith business practices with respect to its unilateral increases in the interest rates charged to consumer credit card accounts.

Atlanta, Ga. (PRWEB) August 14, 2009 -- Atlanta attorney E. Adam Webb has filed a class action lawsuit against Capital One Bank alleging that Capital One has operated in bad faith by unilaterally increasing the interest rates on consumer credit card accounts. Capital One has raised rates even for consumers who have always maintained their good standing by satisfying all account requirements, such as making all required payments and not exceeding credit limits. Furthermore, Capital One has taken such action even against those whose credit scores and general creditworthiness have not declined. The suit claims that Capital One, which is headquartered in McLean, Virginia, has engaged in improper and unfair practices in order to increase the revenue it generates via the interest rates imposed on consumer credit card accounts. The case, styled Lemond v. Capital One Bank (USA), N.A., is pending in the United States District Court for the Northern District of Georgia and has been assigned Case Number 1:09-CV-01582-RWS.

According to the suit, Capital One raised the interest rates associated with credit card accounts by over nine percent even though accounts were in good standing and had been at all relevant times. Although Capital One did not purport to impose these new higher rates on balances accrued prior to its notice to consumers, the effect is the same because of the Bank's practice of crediting all payments to the portion of the account balance with the lowest interest rate. In addition, the suit alleges that Capital One's offer that customers could reject this interest rate increase by closing their credit card accounts is inadequate because, as Capital One is well aware, closing a credit line has a negative impact on a consumer's credit score. A lower credit score can cost a consumer thousands of dollars over the term of a home mortgage or other loan. As a result, customers have been forced to accept Capital One's unilateral rate increases.

The Plaintiffs allege that Capital One is liable for all damages that have resulted from its bad faith and improper conduct, to include the differential in interest payments paid by the class members to Capital One.

If you wish to discuss this action or have any questions concerning this press release, please contact E. Adam Webb., Esq. by e-mail at contact(at)webbllc(dot)com or by calling [protected].

I just got off phone with them and was able to get this years $60 fee waived. For 45 minutes I explained my understanding of "no fee for life" and listened to them tell me about their operating costs and that all cards are subject to changes in terms and fees. I said that when I entered the agreement stating no fee for life, I did not think I needed a lawyer to understand the only way this could change is if I were to die. I was wrong. Whats to stop them from any kind of promotion such as sign up today and all your purchases in December will be free. Then send out a letter in November to the millions who sign up saying the terms have changed and now you have to pay. Extreme example I know, but I now feel like I'm dealing with some guy on the street selling watches from his overcoat instead of a respected company. I don't know jack about the law, but if bait and switch is illegal how are they getting away with this?

Just found out about this $60 fee when I checked my credit card statement online. I moved in January and can't say either way if I ever received this notification. That being said, I contacted Citi and asked them to remove that fee and to close my account. They closed my account, but did not refund my money (perhaps because they already lost me as a customer). As such, I would be happy to join any class action lawsuit.

Follow up to my earlier comments: I was on vacation for a few weeks. Upon my return if found a letter dated 3/8/10 - including "IMPORTANT ACCOUNT INFORMATION" showing "Membership Fee: $0 every 12 months". I have not received my April billing statement yet, but it looks as if what the manager I spoke to said would happen, did happen. I should also mention that last fall, I borrowed $7, 000.00 @ 1.99% for 12 months using a convenience check on this account. That fact may have had an impact on the decision to remove the $60 annual fee. I am paying $500+/month so that the balance will be paid off in time to avoid higher rates. Best of luck to all in dealing with this issue.

I have held the card since 1995, have never missed a payment, and have been a loyal customer. A few months ago, Citi increased my rate to 25.99 % despite my perfect record with them. I paid off the card. A month later, I too received notification of the $60 annual fee. I called to beg my way out of it, since I didn't want my FICO to be affected by my closing an account with a high limit. The rep was very nice, and politely me told that they couldn't waive the new fee. She suggested that, in order to achieve the $2400 spending amount that would allow them to credit the annual fee, I pay my utility bills with the card, then immediately make the payment to the Universal Card. But the waiver of the $60 won't happen until after the $2400 is reached. So, I would have to pay them $60 up frontl to add extra transactions to my already hectic life .

I decided to reject the annual fee and close the account. I am sure that Citi won't miss me as a good and loyal 15-year customer. I am immediatly sorry that they also have my mortgage account and at least one account for a recent 0% interest furniture purchase.

Five years ago, AT&T Universal Card sent me some convenience checks with an offer of 0% interest for the life of the loan with no finance fees. I took them up on the offer and wrote out a check for $5, 000, which I have been paying on consistently every month without fail. They probably hate me for doing this to them, but they were the one's foolish enough to place the offer out there, so I do not feel guilty about it one bit. What they probably were not expecting is for me to not be educated enough to know that if I charge anything else on the card, my payment goes to pay off the lowest interest item first, which would leave the higher interest item to collect more and more interest. I have not used the card in the 5 years since, so they haven't made a dime off of me in 5 years. Believe me though, I used to have a lot on the card, and they have made their fair share off of me in the years prior, which is probably why they made me such an unbelievable (never to be seen again) offer to begin with.

Well, I also got the letter stating they are placing a $60 annual fee on my account as of April 1 2010, and I just went round and round with customer service and they would not budge one bit. I am a charter member as well, and have every bill and document from the early 90's that say "free of annual fees for life". This did not faze them one bit, so I just closed my account. I was told by closing my account, I could no longer then charge anything to it (so what), but my payment terms remain as is unless I default. I have been making payments much higher than the minimum payment to get it paid off sooner, but now I might just make only the minimum payment and force them to keep sending me the bill in the mail every month. Citi/AT&T Universal will NOT get another dime from me. I refuse to do business with a company that backstabs you like they have. I would happily join a class action lawsuit if I found there was one, but now that I closed my account, I know this may not get me anything. They have got to be losing customers by the thousands!

My experience with this issue seems to differ than most posted to date. I also received the letter regarding the $60 annual fee dated 2/13/10. On 3/7/10 I called Universal Card at the number listed on my card, not the number listed on the letter. I told the CSR that this card was originally offered as "no annual fee for life". After searching for the appropriate response, the CSR offered to transfer my call to an account manager. After a short time on hold, the manager took my information and I held while she reviewed my account. I mentioned that I had originally signed up as a "charter member". Manager advised that based on her review, she would submit a request to have the changes to the TOS removed from my account, that the process should take 2 - 5 business days and that I would not be billed the $60 annual fee. I was also told that I would receive a letter confirming that this had taken place. So now, I'll wait to see if the letter arrives and whether or not the fee will be billed in April. It would appear that managers now have been given some flexibility in dealing with inquiries of this sort. I have to say that the manager I spoke with was very courteous, responsive, and polite. I was even given the manager's company ID number. After having read the replies left by others, I was very pleasantly surprised with the outcome of my call.

I was reluctant to close this account due to the negative impact it may have on my FICO score, but I agree that the $60 fee is completely wrong. I would recommed at least calling and speaking to a manager before "opting out" and closing your account if you are concerned about possible negative impact on credit score.

I just filed a complaint with the Federal Trade Commission regarding this issue.

Chalk me up as another long time "member" since the early-1990's who thinks this deal is disingenuous and illegal. I even have statement from the 1990's inmy file cabinet that say, "No Annual Fee For Life"

The letter AT&T sent me for me to open a credit card account states "free of annual fees for life", "It's Free Forever". Now they are starting to charge annual fees (letter received on 2/17/10). As APC46 wrote above, this has Class Action Lawsuit written all over it. I too will ping mybuddybilly4 above.

AT&T has been duplicately charging Go Phone customers for the 911 fee. When you purchase a reload card in the state of Wisconsin you are assessed an additional charge in the amount of 2 1/2% of the amount of the refill. Then on the 3rd of every month you are charged an additional $2.50. I spoke with their Customer Service and they tried to tell me that when you purchase a refill you are not charged. However, I had just purchased a refill from WALMART and it clearly stated "Police / Fire fee ". I am going to initiate a class action lawsuit!

omg! i have pay as you go but i still did not get the $50 airtime that was suppsoed to come with my lg prime gophone! those little cheats! i went to customer service but all there was is an unreal machine person!

emailing customer support is only for att monnthly customers! it pisses me off so bad that no one is listening to my problem and not giving me my freakin $50 credit

my complaint is at&t gophone sent me $10 of air time but it did not show up on my phone

I filed identity theft complaints with all those same agencies and have continued to try dealing with this awful greed corporation whose employees must get huge commission for cramming using out accounts and identities, with no response nothing as if I have no voice just a bill. Those agencies do nothing either I Promise you that. My identity and account has been completely taken over. For 7 years since it started(id theft far as I know) since moving to this senior community it has not stopped. I went through att/sbc scamming me for a contract [protected] that they lied about and on a fixed income plus many many ambulance trips from stress to hospital for rare heart problem befgore my surgery made no difference. My bill each month for dish, lifeline basic phone and dialup internet=$269.00 per month. None assisted me that time either. I paid those bills then ATT cut my services deleted my website and biz email account everything with all the info on ATT scam then said OOP'S sorry! Accounts opened in my name 3 in 2012 old phone numbers and email accounts that arent mine. Since March 2012, I ve been told by ATT (raised dsl fees from 14.95 to 35.00 but say I have a passcode on my account & they can't get into it without it. They wont reset it said they sent one in USPS but I havent gotten it, and I cant do anything except pay the bill which the autophone system does after taking my ssn, address, name, account everything personal and identifying on the auto answwer system! Yet they protect customers sending emails to never give that info by phone... this is only a smidgen of what they have done I just dont feel up to typing it all and stewing all day. Thank you for listening if this even shows up.If it does I'm sure it will only make me look bad and discredited because no agency will go up against them, Im low income they dont care, cvant get legal assistance either.

I have file identity theft complaints on ATT with all those same agencies.No reply from any of them even Ca Attorney general, nothing from att and I have proof. Nobody cares and its been going on over 7 years. Only service available to us. I need help with this and absolutely don't knoiw what else to do!

Hello, I'm a uverse tech in TX. I understand what you are saying. 2600 feet is not true. The service will work fine at 2600 feet. When u get out to [protected] feet, that where u start having issues. Also, on paper we get off at 4:30pm, but that rarely happens. I usually get off anywhere between 4:45-7:00 some times later. The problem sound like it was bridge tap. The sales/on-line order only sees that your area is green for uverse. It can't tell what distance you are. That is what to the tech. And sometimes we can't tell. So we request a I&R tech to test the line for any faults. I hope this info helps.

BE WARNED! As one customer to another I want to warn
anyone who decides to uses the AT&T store located at Kent St. in Liberty, MO. A newer employee (Cayla) who now works here has been know at other jobs to disclose personal information of customers (ie: addresses, financial situations, status of accounts, ect) and gossip to other employees and her personal friends. As of yet, I have not been able to find a way to contact AT&T about this problems. So, as a consumer be warned of this store!

i ordered u-verse internet and a landline on july 13...had to pay 100$ in advance which was taken out of my account the same day. every thing suppose to be up and running by the 18th...well i was on hold for 1 1/2 each day for the next 5 days till the 6th day i decided to cancel it...only to find out that i have to wait freakin 45days for a check in the mail...IM PISSED OFF...all these companies are getting higher in rates and poor in customer service...
i dont know who im going with now...im in cleveland ohio...and ATT sucks

ATT sales agents came to my door steps 29/Jul/2010, and offered me a numerous discount, like FREE installation, FREE Mandarin Package (since I'm Asian), $10 off on internet and phone, $10 off on HD Technology Fees. But when I received my first bill, it come out with $320. Of course, I called to CS, and the lines were passing around, finally I spoke to a ATT rep, she told me she doesn't have authotization to make adjustment/credit, and transfer me to her supervisor, the worst thing is I didn't speak to her supervisor, since the line is put me on hold all the times, finally I hang up. I conclude that ATT is using bait & switch tactics to entice people with promotional offers, if someone is thinking to switch to ATT U verse, my advice is definitely "NO WAY!"

Unauthorized charges to my credit card and harrasing phone calls by Bill Faze.

We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.

Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)

My situation is a bit different. I am under the impression that AT&T does not deliver printed advertisement unless the homeowner requests it. If this is the case, it would explain the reason why my business is ZERO in the areas I used to see quite a bit from. AT&T made changes to coverage areas and book sizes 2 years ago. I just had an older gentleman call for service who told me he had to call and request the yellow pages. I then asked around to others in the same service area who said they never received one. I have cancelled print which will not go into effect until April 2012, until then I am stuck with paying for advertising that has netted only losses.
If this has happened to you in the Houston area or have not received a yellow page book without request then contact me at txdoorman65@hotmail.com

**** CLASS ACTION ****

This happened to me as well! I'm so frustrated and I'm investigating a potential law suit against them. If you're interested in joining me, please email me at questions@arkansaslegalquestions.com

If this happened to enough of us, we could join together and make sure AT&T cannot do this in the future. Please contact me if you are interested.

questions@arkansaslegalquestions.com

AT&T did reimburse me the difference of the increased rate (from $64/mo to $270) for the 12 months but still required me to pay an extra year for an ad that I specifically cancelled. In my case, they contacted me to renew my ad even though it was set to auto-renew. They had a record of my being called but no recording of the conversation wherein I directed them to cancel the ad. They probably could've gotten away with refunding nothing though, so I did appreciate the employee that assisted me.

they got me too...after I cancelled by phone with my sales rep...they said he made a "note" on his computer, but I failed to send a registered letter as per my contract...then they said he called me after the printing was complete...really ATT?

I have the same problem with att.Does anyboby tell me what I can do?I didin't know ATT automatic renewal after 3 years agreetment end. the agreetmentATT charged me 1020$ for the terminate fee.

Has Your Office Encountered The Online Yellow Pages Scam?

Harassing calls, threats and use of obscene language can pressurize you to the edge and moreover, a collector may embarrass you by contacting your employer or even be pursued to disburse for a debt that is not rightfully yours.

There are limits on how far telemarketers can go, that is why we provide information on how to put an end to telemarketer calls and more efficiently, how to correspond with them about your account and/or to dispute a collection action and can teach you what are your rights in terms of privacy.

You can find out more information on our website:www.spgconsultants.com

By informing each other, we protect each other

I was contacted about renewing my yellow pages ad and I specifically told the agent I did NOT want to renew. Instead, the agent apparently wrote that I couldn't be contacted and increased my rate from $63/mo to $270/mo. When I noticed the auto-billing and contacted AT&T, I was told that I was part of an auto-renew program and they had no record of my cancelling. I asked for a recording of the call since I HAD spoken with an agent and definitely relayed the cancellation. AT&T says they are going to reimburse me but they have not. They also are still forcing me to pay $840 for an ad wherein I followed their rules of cancellation and they did not apply it. At&T representatives state they have no explanation for not logging my cancellation request, no proof that what I'm saying is untrue, no record of my ever speaking to them, but that I am still liable financially for the ad. This has GOT to be illegal! If you've had similar problems, please contact me!

Started business in 1997. Got AT&t. Then later switched to Birchtelecom who was a lot cheaper. At&t marketers became a pest and could not beat Birch. Finally one day they did. I knew the contract was for 36 mos as they told me. What they did not tell me that there was an auto renewal. Contract was 6/06 - 6/09. Dec 09 switched back to Birch due to the poor customer and billing services of At&t.
Just got bill for $600 for termination of contract. They said they sent me a letter or card in mail but I damn sure don't remember getting one in 2/09. If I did, I would have decline there invite!

We are a small business and made it through Obama's first year of destruction!
How can this charge be waive?

contact the better business bureau

NO wireless company guarantees coverage within a structure. It's not deceptive, its a limitation of the technology. Had you taken the time to read the service agreement THAT YOU SIGNED, you would have seen it clearly noted within. Don't complain about a company that upholds the conditions of the service agreement, instead work on NOT BEING FOOLISH ENOUGH TO SIGN AN AGREEMENT YOU HAVEN'T READ.

My installation job was really poor. They install the modem and backup battery hanging out of the LV box in our closet so the cover won't fit back on -- and the first time my wife moves some shirts the modem falls/shifts and yanks the wires out of the 66 punch block and the phone goes dead. (this is ironic as they are required to install the battery so that the phone won't go dead in a power failure, yet their own crappy installation causes the phone to go dead?!). If i had not known how to troubleshoot and fix this myself this would have been ANOTHER time wasting experience of hours on the phone with CS and their stupid voice-bot asking me to unplug and reboot things and check everything as though I am an employee of AT&T. Switch to U-Verse at your own risk, because this will not have a happy ending. Read the other complaints on this board - I have read most of them and they are pretty typical and accurate.