Awok.com
Reviews and Complaints

My order still under review for more than 8 days
I called many times awok " the cost of my calls was more than the order itself " asking to talk to manager but all employees were giving me same reason " please upload your ID & visa card copy " even i request them to let me talk to the one in charge but they keep saying that they will call me back with no response.

Please be noted that you do not have any right to get my personal details especialy regarding my visa card copy.
Why this time you request this & my previouse times which i bought from AWOK you did not ?.
Please help to close this matter & let someone contact me to see how we will do regarding this issue.

Ahmad Kabbesh
[protected]
A.[protected]@gmail.com

Hello my name is ankit I was trying to order a pillo and pillo case however I have to complete 40 dhiram I did I chose some more product but unfortunately it was showing some error like your basket is empty. Your are not honor I tried 3 time then I sent a mail to awoke they send a link for make new password I go to the link and made new account but in nxt morning when u check my balance 140 dhiram deducted from my account and u got 3 pot which is almost same drive refuse to take the product because he said I have done the delivery in my system I called customer care after 2 dates it's completed from delivery in process

Now I am so irritated and I want to refuse to take 1 box 2 I used pls send Somebuddy for collect it..

Ankit rawat

I have been cheated by this company in several orders..., it seems that if the order does not give benefit to them then they simply cancel the order by saying payment did receive though amount already been debited to your account. my last two orders were cancelled even after fulfilling their all requirements (documents upload etc.) on time. After filing complain no response.. I called several times and even talked to supervisor but no feedback yet..! i suggest all not to waste time placing orders on this site..

Syed Nayeemuddin
Jeddah
[protected]

Date of incident: 24 july 2017
Complaint description: ordered 4 items and arrived today. Product is not what was as described on the application when we ordered.
1. The learning tab was made of plastic (We were expecting a functional one), the box was already open and the product was damaged when it arrived.
2. The wrist watch is not the same as the photo.
3. The pots and pans are too small! And not non-stick as described on the website.
4. The bracelet was okay.
Desirable solution: either refund or product change with the same worth.

AWOK sold a karaoke speaker but without mike and they refused to entertain the complaint though they agreed it should be part of delivery.
They mentioned I should check it in front of delivery guy who had left
in jiffy after delivering not even verifying my identification . I had raised a formal complaint with AWOK which they responded after 5 days asking me to upload photo after which it would be addressed within next day.

I uploaded the photo same day and called the complaints servicing guy myself next day who responded very arrogantly and said the missing item cannot be delivered as it is my mistake for not having
checked by unpackaging the delivered item then and there.

when i warned him of complaining to consumer complaints section
he responded very arrogantly and said do whatever you want and complain anywhere they don't care.

I want to return the items i recieve which are.2 pcs. jewerlys, htc iron, ladle, 2pcs.watch 1for men color black leather and the other watch for men silver color, 4pc.pillow case.and bytheway the other set of jewelry was broke...and my exact order are the ff.4pcs speaker, 2power bank, 3packs of spoon, 1 fork, 1 laddle, magic pillow 4pcs.2sets of jewelry, 1 watch for women silver color and watch for men brown leather.

Dear Concern,

Note that i have ordered mobile in your website Awok.com on 02.07.2017 and was delivered on 10.07.2017. At the time of deliver itself the phone was not working and i filed a complaint the next day i.e 11.07.2017 with ticket number - [protected]. Till now there is no response from your side.

Your prompt action will be highly appreciated.

I have ordered FUll HD 1080p Sports Camera Waterproof 30M under the shipment # [protected] 8. However, the item is not working ( no power on). The received the item last July 15, 2017. And I send a compain to Awok last Sunday( July 16, 2017). I request to Awok to change my item as soon as possible.

Thank you for your kindness and consideration.

Elma Medrozo
[protected]
07/18/17

I have ordered Olympia 10pcs Casserole set with glass cover and 12, 000 MAH Power bank under track order # [protected]. However, I have received only Olympia 6pcs casserole set instead of 10pcs set and the power bank is not working.
Further, please be noted that I have raised a complaint via Awoke mobile app very next day of my shipment for the same and still it is showing in process without any positive action from your end.
Kindly assist on urgent basis and find the attached pictures for your ready reference.
Your urgent response in this regard will be highly appreciated.

For any further clarification please call me, if required.

Thanks & regards!
Syed Sufyan Ahmed
[protected]

Yesterday my parchel got deliver. I open it and try my things i bought and got 2 items got a defect. First, The Vtech Kidiminiz Interactive Pet Puppy. The battery got leak so its rust. I try putting new battery but it doesnt work. Second, The Quartz Touch Unisex Resin Band Watch. This is not what i expected. It is clearly not the same in the picture. The quality is so bad. Plus it is broken as u see the time doesnt show properly. I would like it to be exchange as soon as possible as i waited for long time to get my items. And soon im going to travel and i needed it badly.

Order No: #[protected]
Products:
1. Eurolux Multifunction Electric Automatic Tread Rewind Sewing Machine, ER11
- This product that I received was not even EUROLUX brand as described in the item. The worst part is when I tried using it, it was good for 1-day use. I was not even able to stitch a thing. They provided a sample piece of cloth there and when I tried it the machine broke immediately. WASTE!

2. Fantasy Wireless Charger For All Qi Certified Devices, Black 1
- They sent this with a box tampered with no user manual and much worst the pad(s) that was supposed to be attached to the phone to get it charged (which I saw on youtube) were not provided. The product look liked neglected for a long time because of the packaging (old and brown colored box.)

I am unable to attach the picture for the wireless charger since I don't have a copy I'm here at work when I posted this.

The item I'm complaining about in that order is Intel classmate series laptop EC1 0IS2 and the complain is that it's in very bad condition and totally different than what in the picture, also it's box in bad condition and it doesn't looks that belongs to the laptop and it don't worth the amount I paid
So ... Please return it or do something about that .
Thanks

When I first got the order I didn't open any thing beside the phone so I can see it
I put it in charging after that I tryed to open the phone but I didn't open and some Chinese words was coming and going on the screen I waited for 5 hours nothing changed

So I won't to give the order number [protected]

Back and get my money and their is another order coming so you can get my money with the second order and I will give the items the I need to get it back

One of the delivery men called and asked me about my order, I told him that I'm not available that day please come tomorrow I will be at that address. I tried calling him back three times to reassure with him and he wasn't picking up, today I received that my order was canceled. Due to my past experience with online shopping, postponing my day for delivery was definitely a no problem, but I've never knew they would cancel my order without my knowledge about it.

This is my order no. [protected], yesterday I received my delivery 24th June 2017. I have an issue about my one item which is electric comb hair straightener. When I'm trying to my hair in normal degree suddenly it's blasting and gone off. No use at all. I understand that this item have 6 months warranty. I don't want to purchase again that same item because I feel scared when it was blasting on my hair that moment. I will ask for replacement of other item or to refund my money. I immediately called through customer care.I am waiting for the feedback.Thank you very much.

I purchased the Electric water pump dispenser(12v) from your website, but after using the charger once, the charger of it is not working at all, it came with a warranty of 7 working days.so can you please replace my product and return it to me back.we trusted your website and that's the reason why we bought it from you, but as a customer i did not expect this to happen.highly disappointed.

I have placed an order and out of which one of the items bought was not intended to be received.
I've contacted the customer support via email and after days have still got no response.
I need the money from the refund immediately yet I am getting no attention from the support.
I want the support to directly Shift the funds from the refund of the item and adjust them into another order I made so that I may lose no time in receiving the item I want for the upcoming Holiday.
The supports seems to take no notice of my query, Which is very disappointing considering me being a Regular customer.

your flash sale is just cheating common public, almost every day i get your flash sale but though i fill it in 9 to 10 seconds your page never changes and after few seconds it says product sold or not available, then later on when you chek the screen it gives message as 20 seconds, actually today also i got samsung galaxy s3 frontier for 320, when i completed all the filling options the page did not change as usual and i also got the message product not available within 9 seconds as i was checking in stop watch.

but on the product the screen says 56 seconds, which is not all true,

so guys just want to cheat public as flash sale, first of all when i am login into my acccount when the red button is activated when i press the button the product should automatically get into the cart. instead a screen pops up and ask you to fill first name, last name, id number, email address and finally captcha which is the manipulator will not go to the next screen and after some time as usual message product not available or sold.

where as all this activities happens in 10 to 12 seconds where as your actual screen near the flash sale area shows as 56 seconds.

its a clear cut cheating

when all other products when we press the red button goes to the cart automatically, why is the flash sale doesnt go to the cart directly. as for the flash sale we wait and keep checking by luck we see red band activated but unfortunately you are cheating and wasting our time.

which i plan to bring to the notice of the authorities

Thanks

uday
[protected]

I ordered something from awok on 7 June it supposed to be delivered 12-14 June I got delivery msg from 12-15 June like this

Your shipment for order# [protected] has been sent for delivery

I was waiting last 11 days for delivery but finally I got mail that as per my request delivery has been cancelled ohh nice its ware of time I don't know when I cancelled my order but they don't have any reason if you can not deliver so awok should inform within 1-2 days not after 11 days of waiting its fully fake and waste of time I am very disappointed with this I never expect like this it's first and last time thanks

Order has been placed on 14 June 2017 at 01:08:49am to pay on delivery by card and still no sign of the delivery. (Order no: [protected])
I called the customer care team at Awok and spoke to operator 8237 Alija and all I could hear fro her is ''you will get a call from an agent OK!'' and she kept on repeating the same thing again and again, with no support of when would i be getting a call back from them.

At the same time I had placed another order from Awok.com on 14 June 2017 at 20:19:10pm and make a payment by Credit card however this was delivered the very next day. (Order no: [protected])

Totally dis-satisfied with Awok.com!

Looking forward on your quick revert.

Best regards,
Alex
[protected]