Awok.com
Reviews and Complaints

It was my first shopping experience at awok.com and it was terrible.
I ordered 2 items online using credit card on delivery. and still not received till now and the order under processing till now and i send mail to [protected]@awok.com and I still have not got any response from them even after reminders.

Order # [protected] dated 14th Aug 2017.

Thanks & Regards,

Dear team,
I perches this mobile from awoke online last week and since first day when opened shipment mobile is not working even not yet started, than I call to your help line number many times they advise to lock tbe complaint online..
I need new working devices as I pay money for brand new mobile which was clearly mention on your website the time of booking this devise but when I opened mobile was not working and yet not started after charging too.
Waiting your positive response.
Thanks,
Regards,
Kabir ahmed
[protected]

Was: shipment number for order# [protected]

The worst thing in Awok.com is that they dont care about there customers. One always-busy customer care line for all customers and when you catch the line you hear unqualified people answering your call telling you procedures that you have to follow which will lead to nothing but ignoring rights as a customer. I have received a faulty tablet and I barely manged to inform them. They told me you cant file a complaint until 24 hours pass from your receiving date. This is so bad and awok.com is simply the worst online shop.

August 30 i received my order I-touch tablet..i used in 2 days of using in YouTube its working... And now Sept 6 i open my tablet its working but the video is always forward even if we didn't touch.. i want you awok to fix this or change the item.. As soon as possible pls..bec im going to Philippines before this month end.. many times i call already in your company..pls response my complain...thank you..

I take mobile form awok and when I receive it it was damage from first day i cant use it and i contact the company they take it to fix it and they bring it back after more than 2 weeks and untel now its same problem nothing fixed,
Very bad customer care the warranty its 1 month and they are playing on customer untel the warranty its finish.

[protected] Thes is the application number.

[protected] and thes is my mobile number

Please help

Best regards

Hi, there Awok.com I am complainging about the mobile I ordered from your company, its an HTC One mobile, last Aug 21 they delivered it to me and when I open it and try to connect to Wifi option is not switching on, I tried the option that I will reset the phone ad I tried it but the problem is still the same, its just keep updating after the update the problem is still there Wifi still not switching on, it will again update but after updating the problem still the same I tried it for how many times in a day but still has the same probem, I called the person who delivered to me but the man said I will cal the costumer service and I called and they said I will file a complain in your site thats why I wrote you my complain and hopefully you can help me with this problem, for I ordered a lot of your items but its my first time to order a mobile, some of the items are ordered before was all fine just now I experienced a problem from the item I ordered from your company, please help me fix this issue or change the mobile or refund my money. Thanks a lot!

Dear awok,

I have ordered a watch from awok and when I received it from the supplier man the watch glass was broken, please do the need ful to replace the watch with a new one. please find below the delivery form.

Order Received
Order Number: [protected]
Hello Deepa,
Great news! Your order’s been successfully placed.

For any information regarding your latest order, you can visit the Track Order. For any queries/concerns regarding your order, please Contact Us.
Please find below the brief of your order :
Order Details
Order ID: [protected]
Status: Order Received
Order Date: 18.08.2017
Delivery Details
Name: Deepa
Phone Number: [protected]
Address: Mediclinicblock 10 Al Safouh 1 Dubai

Product Details
# Item Qty Price
1 HTC Rechargeable Hair Trimmer with 1 Extra Guard, AT-205 (7 Days Checking Warranty) 1 1.00 AED
2 Curren Genuine Leather Band Watch For Men, M-8152, Brown Black (1 Month Warranty) 1 25.00 AED
3 MTV Sunglasses Unisex CL-3135/KT3135, Black 1 7.00 AED
4 Benchi Black Stainless Steel Band Watch For Men, B3647, Black Dial (1 Year Warranty) 1 25.00 AED

Delivery Price: 18 AED

Sub Total: 76.00

I received a Samsung note 5, the switch on button wasn't working properly., it only worked the minute I switched on the phone then after some minutes the button stopped working, i then called the customer service telling them about my problem and someone was sent to come get it...I have been waiting for it for almost 2weeks now, if I ddnt pay I wasn't gonna complain at all...now i feel like my money was gone for nothing...please kindly send the note5 that is working properly or refund me...

Delivery person called my on Tuesday and asked me where is your location I informed him Academic city, he informed me that he will call me back again for delivery and now after two day you cancelled my order, I paied online by my credit card I need my order otherwise I'll complain in consumer protection. Kindly find the attached delivery person contact number and my orders numbers.

I have ordered happy birthday cup on aug 13, 2017. Order number [protected], delivered by samsa express to hail saudi arabia. At the time of delivery cup was broken!
Packaging is very bad. I want a new cup to be delivered as soon as possible. Delivery boy told he cant do any thing about it.
Plese do need ful
Simi francis
[protected]@gmail.com
[protected]

Dear Readers, This is to bring to your notice that I place an order from Saudi Arabia, worth US$ 427.73 on 10th August 2017 with Awok.com (which is based in UAE).

Upon deduction of money from my credit card, the shipment status on Awok website stated from 15 to 17 August 2017 and by 16th August 2017 the estimated delivery status / date disappeared.

I spoke with Awok phone representative, who did not provide me the exact reason for the delay, instead saying that I will receive my order ASAP.
I even gave an option to deliver the items which are ready for delivery and the balance items may come once it is in stock or ready instead of waiting for all the items to go in one shipment/parcel.

I made 6 call back requests; sent complain via email for which I received only automated acknowledgement only.

Finally, I have to say that still I have not received my order.

I ordered 5 to 6 to items online.
I just received my order today & DHL staff delivered my courier to my staff withadditional bill of Rs. 3, 262.54 which freight charges. At the time of odering there is only mentioned product price & delivery charges. But unfortunately these hidden charges didn't mention anywhere. Kindly refund my amount on priority basis.
Order #
[protected]
Orderer: Arsalan Fazal

Good day Sir, I purchase a Bluetooth Pivoful Wireless Bluetooth Mono Headset (PBH-502), Black which cost 35.00 AED on 1st of August 2017. But unfortunately the Bluetooth is unable to power on. I charge it to check if is low but refuse to power on. I really need your assistant on this so that can exchange it. Please below is my order number
Order Details
Order ID: [protected]
Status: Order Received
Order Date: 01.08.2017

Dear Team,

I purchase the Product(I Touch -SK909) from Awok .

Date of Purchase -1 Aug-2017
Date of Issue - 1 Aug
Contact Number -+[protected]
Description - Sound is very low and touch is also not good when ever i use its getting hang and also some time its work automatic .

I am really unsatisfied with this product i want my money back

Regards
jashwanti Hiralal

[protected] This was my order number.

My order was delivered yesterday, and the delivery person did not even come out of his van he just sat there smoking and waited for me to approach him then handed me the order. How unprofessional is that?! I hope that this will be looked after as this is not the first time that I had a problem. With the delivery service of this company

I have ordered touch phone (VINOVO G4 touch screen) which was offered mobile 5 AED on 03.8.17. so I received the parcel on 07.08.18 but that mobile touch was not working kindly consider our request as early as possible.
I send so many mail as well as call to customer care too but given the instruction not properly...
kindly consider my request...

I am complaning this samsung chrome book 11.6 you delivered to me last August 8, 2017 just yester day.
The reason is, when i check the chrome book it has alot of scraches out side case, when i charged it, the charger is easilly to heat.the most worst is the lcd is unattached, then i open some video at youtube it was negative reflect like you cannot see good in it.the lcd is also got a problem like i cannot use the item this samsung chrome book.
I want to return to you this netbook(samsung chrome book 11.6)i pay without hastle, but now i was really stressed because you send me this kind that i cannot use and its not safe because of the charger

Hi,
I have ordered few items on priority basis on the 2nd of Aug 2017 but aren't delivered yet, it was promised that the products would be delivered by the 9th of Aug 2017, please see that the items are delivered by tomorrow.

Below are the details for your reference.

Order Received
Order Number: [protected]
Hello Royston Fernandes,
Great news! Your order’s been successfully placed.

For any information regarding your latest order, you can visit the Track Order. For any queries/concerns regarding your order, please Contact Us.
Please find below the brief of your order :
Order Details
Order ID: [protected]
Status: Order Received
Order Date: 02.08.2017
Delivery Details

Product Details
# Item Qty Price
1 Black Arrow Buckle Belt For Men Multi-Design, QG51, Tan 1 7.00 AED
2 Eurolux Multifunction Electric Automatic Tread Rewind Sewing Machine, ER11 ( 7 Days Checking Warranty ) 1 1.00 AED
3 Home Plus Single Bed Size 2 Pieces Bed Sheet Set, Assoted Design 1 1.00 AED
4 Adidas Team Five Special Edition Deo Body Spray For Men, 150ML 1 7.00 AED
5 Sibote 4 Ways Elastic Ankle Support, AT-SB6826/SW5634 1 12.00 AED
6 Kalewanshen Buckle Belt For Men Multi-Design, HX01, Brown 1 8.00 AED
7 Plastic Oral Clean Dental Floss Toothpick Stick (Set Of 40) 1 2.00 AED
Delivery Price: 9 AED
Sub Total: 47.00

Thanks
Royston

I recently ordered an iPhone 7 plus to Germany, the order number is [protected]. The iPhone was said to be delivered on 9-11 August and the order hasn't even been confirmed as of 7th august. The website made us upload pictures of our credit card and passport and most importantly they charged us with the money already and there is no sigh=n of delivery.
We hope you contact us and update as with what is happening as soon as possible and if the delivery is not possible then please refund us. Our money has been taken and this is looking to me as a scam so i strongly hope you reply to this. The progress of the delivery is stuck on that part since 4 days now, I am attaching the piccture.

I purchased the item on 05/08/2017 and on receipt understood the product is a damage piece.
Tried sending a mail to [protected]@awok... and got a ticket number, however none contacted myself and when i contacted their support team, they have no idea about the complaint.

i was asked to go to their site and raise a complaint, however today (being the second day of delivery) still the status shows, out to delivery. and hence cannot raise a complaint.

The support service officers, both Shilpa & Syed - both are impolite and not willing to help the clients.

i have been a frequent buyer from Souq.com and have never encountered such an issue.

the worst service ever.